Introduce the concept of digital government for the first time Digital government is essentially e-government, with changes in approach and implementation thanks to the development of digital technology. Therefore, when we say that developing digital government means developing e-government, digital government includes e-government. Illustration E-Government, in simple terms, is the “four Nos”, capable of meeting face-to-face, processing paperless documents, handling contactless administrative procedures and making non-cash payments. Digital government is e-government, adding “four Yess”, having all safe actions in the digital environment, being able to provide new services quickly, having the ability to use resources optimally, and being able to ability to create development, lead the country’s digital transformation, effectively solve major problems in socio-economic development and management. The strategic vision is to raise a high flag The vision is that Vietnam has a high level of e-government and digital government development index in the world, belongs to the top 50 leading countries by 2025, and belongs to the top 30 countries by 2030 according to the ranking of the World Bank. United Nations. Raise a high flag, which means a big mission and goal, to gather forces and attract talents both at home and abroad to join. When Vietnamese people join hands and unite, difficulties and challenges will become smaller. For the first time, localities will develop plans to secure annual funding from the state budget for digital government, striving for a higher spending rate than the world average. Countries currently spend about 1-2% of total state budget spending on digital government, in particular, some countries such as Singapore and South Korea spend a higher percentage. Strategic thinking is fast action In the fourth industrial revolution, countries that pioneer, go ahead and act quickly will have the opportunity to develop breakthroughs. In other words, in the digital age, it is not the big fish that eat the small fish, but the fast fish that swallow the slow fish. The strategy sets out the basic goal of completing e-government development targets by 2021 and forming a digital government by 2025. Breakthrough solution is to use open platform and orientation The digital platform is identified as a breakthrough solution to promote faster digital government development, reduce costs, and increase efficiency. The platform was created by excellent digital technology businesses, allowing agencies, organizations and individuals to use it as a service instead of having to invest and operate it themselves. Open orientation for people, businesses and other organizations to appropriately participate in the activities of state agencies, interact with state agencies to jointly enhance transparency, improve service quality, and solve problems and jointly create value for society. Not only serving people, businesses and society As before, usually, developing e-government sets the goal of better serving people, businesses and society. This strategy also aims to equip working tools so that cadres, civil servants and public employees can best perform their tasks, that is, virtual assistants or platforms for working and collaborating on the environment. number.

The decision clearly states, developing a digital government that has all safe operations in the digital environment, has a redesigned operating model and operates based on data and digital technology, to be able to provide services. better service, make more timely decisions, issue better policies, use resources more optimally, create development, lead the country’s digital transformation, effectively solve major problems in the world. socio-economic development and management. Develop a comprehensive and comprehensive digital government, promote the achieved results, focus resources, mobilize the participation of the whole political system, have solutions and ways to do breakthroughs and differences. , to basically complete the e-Government development targets by 2021 and form a digital government by 2025. Open orientation for people, businesses and other organizations to appropriately participate in the activities of state agencies, interact with state agencies to jointly enhance transparency, improve service quality, and solve problems and jointly create value for society. Data is the new resource. State agencies open data and provide open data for the development of digital government, digital economy and digital society. State agencies connect and share data so that people only have to declare and provide data once to state agencies and essential public service providers. Platforms are breakthrough solutions. Combining centralized and distributed deployment model, complying with Vietnam E-Government Architecture Framework and Architecture of ministries, branches and localities. Developing platforms in the direction of providing synchronous and smooth services at administrative levels so that they can be used anywhere. National platforms, applications and services must be made first, done well, centralized. The domestic market nurtures and develops digital technology products Make in Vietnam, thereby reaching out to the region and the world. The Government actively coordinates, plans and implements market-oriented and market-creating activities with the dual goals of developing the digital government and developing Vietnam’s digital technology enterprises. Diversifying in scale, aiming to master and develop core technologies and open platforms for Digital Government, forming an ecosystem of Make in Vietnam applications and services. Belonging to the top 30 countries according to the ranking of the United Nations Regarding the vision to 2030, the Decision clearly states: Vietnam has a high level of development index of e-Government and digital government in the world, among the top 30 countries ranked by the United Nations. Developing digital government requires a breakthrough and different way of doing things. Digital government transforms the way to serve people and businesses, reducing costs, increasing business productivity, creating facilitation, bringing people’s satisfaction, so that people and businesses can participate more in activities. action of state agencies to jointly create values, benefits, satisfaction, trust and social consensus. The digital government transforms the organization, operation, working environment and working tools so that officials, civil servants and public employees can best perform their tasks. Targets to 2025, for the provision of quality services to serve society: State agencies to reduce, restructure, simplify, standardize and unify administrative procedures in service of society across the country. nationwide scope. State agencies provide new services on the principle of ensuring service quality, reducing costs, and increasing social labor productivity in a proactive and timely manner to meet the needs of society. People and businesses can use digital services according to their personalized needs, throughout their lives, when needed, in a convenient way, online or in person, easily, simply, quickly, and without paper. , no presence is required unless required by law. Some basic criteria include: 100% of administrative procedures eligible under the law are provided in the form of online public services level 4. 100% of online public services are designed, redesigned to optimize the user experience, when used, are pre-filled with data that the user has provided previously under the agreement, in accordance with quality standards service. 100% of people and businesses using online public services are identified and authenticated smoothly, unified on all systems of government levels from central to local. At least 80% of administrative records are processed completely online, people only have to enter data once; at least 90% of people and businesses are satisfied with the handling of administrative procedures; at least 20% of administrative procedures of state agencies will be reduced compared to the current one. 100% state agencies provide 24/7 service For the goal of optimal operation of state agencies’ activities, some basic criteria include: 100% of state agencies provide 24/7 service, ready to serve online at any time. people and businesses need. 100% of civil servants are assigned digital identifiers in job processing. 100% of the direction, administration and internal governance of state agencies are carried out on the basis of overall and unified governance. 100% of documents exchanged between state agencies are carried out in electronic form, digitally signed by specialized digital signatures, except for confidential documents as prescribed by law. 90% of work records at ministerial and provincial levels; 80% of work records at the district level and 60% of work records at the commune level are processed on the internet (except for work records that are state secret). 100% of the reporting work is done on the national reporting information system. 100% of records are created, kept and shared electronically according to regulations. 100% of state agencies at ministerial and provincial levels have a centralized analysis and data processing platform, and application of artificial intelligence to optimize operations. At least 50% of supervision and inspection activities of the management agency are carried out through the digital environment and the information system of the management agency. At least 70% of the contents of the training program, entrance exam, state management promotion exam to the rank of specialist, main specialist, senior specialist or equivalent shall be conducted online. 100% of cadres, civil servants and public employees are trained, fostered and universalized basic digital skills; 50% of cadres, civil servants and public employees are trained and fostered skills in analysis, data mining and digital technology. In addition to specific objectives and targets and tasks of ministries and local branches, the Decision also mentions key national tasks, including: Improving the legal environment; digital infrastructure development; develop digital platforms and national scale systems; develop national digital data; development of national applications and services; ensure the safety and security of the national network.

This is the first time the Government has introduced the concept of Digital Government. Accordingly, digital government is essentially e-government, with changes in approach and implementation thanks to the development of digital technology. “Solving administrative procedures without contact” is one of the four criteria of e-Government. Photo: VGP. The strategy clearly states that by 2030, Vietnam is in the group of 30 leading countries in the development index of e-government and digital government according to the United Nations ranking. Digital government will transform the way people and businesses are served. From there, it helps to reduce costs, increase the productivity of businesses, create favorable conditions, and bring satisfaction to people. The ultimate goal is for people and businesses to participate more in the activities of state agencies, jointly creating values, benefits, satisfaction, trust and social consensus. The digital government also transforms the way it is organised, operated, working environment and tools so that cadres, civil servants and public employees can best perform their duties. For each stage, specific goals are set with basic targets. By 2025, the strategy sets five goals including providing quality services to serve society; widely mobilize the participation of society; optimal operation of state agencies’ activities; effectively solve major problems in socio-economic development, and make breakthrough changes in national ranking. Regarding the national key tasks, the strategy clearly states 6 tasks including: Perfecting the legal environment, developing digital infrastructure; develop digital platforms and national scale systems; develop national digital data; development of national applications and services; ensure the safety and security of the national network. These six tasks are also the key tasks of ministries, branches and localities to implement within their respective sectors, domains and localities. The strategy clearly states 10 solutions for implementation, including solutions on: Organization, apparatus, network; training and fostering digital skills; propaganda, dissemination and awareness raising; cooperation between state agencies and enterprises; researching, developing and mastering core technologies; standardization and restructuring of business processes; international cooperation… According to Minister of Information and Communications Nguyen Manh Hung, e-Government targets will be basically completed in 2021, with a focus on level 4 online public services reaching 100%. The digital government will be formed in 2025. Accordingly, government services are provided automatically 24/7 according to demand, new public services are provided in a timely manner and on the basis of open data. Digital government is essentially e-government, with changes in approach and implementation thanks to the development of digital technology. Therefore, when we say that developing digital government means developing e-government, digital government includes e-government. E-Government, simply understood, is the “four Nos”, including the ability to meet face-to-face, process paperless documents, handle contactless administrative procedures and make non-cash payments. Digital government is e-government, adding “four Yess”, having all safe actions in the digital environment, being able to provide new services quickly, having the ability to use resources optimally, and being able to ability to create development, lead the country’s digital transformation, effectively solve major problems in socio-economic development and management.

“According to the set goal of completing 50 million CCCD jobs before July 1, up to now, the progress of identity issuance has been ensured and the police forces of the provinces continue to make efforts to fulfill the set target. “, Colonel Thang said. The Deputy Director of C06 Department said that the issuance of CCCD with chip is part of the project to build a unified CCCD database nationwide, to collect and manage CCCD registration data automatically on public infrastructure. Information technology helps to store, retrieve, share and search information quickly and conveniently. Soc Son district police force issued CCCD to attach chips to people When the above project is put into operation, it will improve the efficiency of state management of CCCD, create favorable conditions for citizens while carrying out administrative procedures and civil transactions. The success of the project contributes to building e-Government, creating a breakthrough in socio-economic development of the whole country. In particular, this project contributes to effectively serving the fight against crime. “Provincial police across the country are working very responsibly to issue CCCD with chip, it is expected that on July 1, the system will be put into use, officially connected and shared with ministries and sectors to serve the needs of the public. handle administrative procedures,” said Colonel Thang. Previously, on February 25, the Ministry of Public Security officially pressed the button to open the national database system on population and production system, issue and manage citizen identification. Speaking at the ceremony, General To Lam, Minister of Public Security, emphasized that the national database system on population and the production system, granting and managing citizen identification is implemented in accordance with the Law on Basic Law. citizen fees, the overall scheme to simplify administrative procedures, citizenship papers and databases related to population management in the period 2013 – 2020. Regarding the implementation of the above two projects, the Ministry of Public Security said that it has worked closely with the Government Office, the Ministry of Information and Communications, the Government Cipher Committee, the Vietnam Posts and Telecommunications Group (the technology leader for the national database system on population) and other related units. The detailed design of the two systems was approved with the general principle of ensuring modernity, synchronization, high security and avoiding waste; design the citizen identification system according to the inheritance model to ensure maximum use of the national population database system, review and utilize the common infrastructure, network equipment, security, transmission infrastructure of the Ministry of Public Security… Regarding the collection, updating and editing of citizen information, after a period of implementation, up to now, the collection of population information has been basically completed nationwide, implementing many solutions to ensure information security. population accurately, regularly updated according to the principle of “right, enough, clean, live”. When the two systems come into operation, they will be the focal point for providing information about citizens, helping people, businesses and organizations to simplify and reduce administrative procedures. It is estimated that the annual cost savings of people and businesses when integrating and performing eight administrative procedures on the national public service portal is up to nearly 5,000 billion VND/year.

Promote the provision of online public services According to the Ministry of Information and Communications, by the end of 2020, the average rate of level 4 service delivery nationwide is 30.86%, reaching the target of 2020. However, in order to develop e-Government towards digital government in the new phase, the provision of public services remains a top priority task. Therefore, the Ministry of Information and Communications recommends ministries continue to drastically and effectively implement solutions to achieve the goal of providing 100% of eligible public services to level 4 online in 2021. . For public services that do not qualify for online posting level 4, it is necessary to thoroughly apply technical solutions to maximize public service delivery activities on the network environment, from the submission process, receive and settle administrative procedures dossiers until the results are returned to the people and enterprises. The Ministry of Information and Communications also requested ministries and branches to assign the specialized agencies in charge of information technology of the ministries and branches to develop a plan to implement the level 4 public service delivery service, in which the following contents should be clearly shown: Target to provide 100% qualifying public services to level 4 online by 2021 month by month; A list of public services that are eligible to go online to level 4 in 2021 and a list of public services ineligible for level 4 online (with an explanation of the cause of ineligibility) should be sent to the Department. TT-TT before April 29, 2021. Every month, the ministries and branches send reports on the provision of electronic services to the Ministry of Information and Communications through the digital transformation evaluation system at: https://dti.gov.vn for synthesis. At the same time, the information collection and evaluation system and the information service (EMC System) built by the Ministry of Information and Communications when connected to the public service portal and the ministerial electronic one-door system will monitor the reality. implementation of the provision of public services by ministries and branches.

Deputy Minister of National Defense Nguyen Tan Cuong, Deputy Minister of Information and Communications Nguyen Huy Dung and delegates performing the opening ceremony of the Public Service Portal of the Ministry of Defense (Photo: mod.gov.vn) An important milestone in the construction of e-Government of the Ministry of Defense The Ministry of National Defense’s public service portal has just been officially opened by this Ministry at the address dichvucong.mod.gov.vn on the afternoon of April 16. Built to meet the regulations on the implementation of the one-door mechanism, the one-stop shop for administrative procedures settlement, the website dichvucong.mod.gov.vn is the online provider of administrative procedures under the state management of the Ministry of National Defense on the principle of concentration, consistency and timeliness. According to the website of the Ministry of National Defense, the website dichvucong.mod.gov.vn provides online public services for 29 administrative procedures in 6 areas, including: journalism, defense explosives management. , civil cryptography, military policy, IT management and electronic authentication. On the website dichvucong.mod.gov.vn, the Ministry of Defense provides online public services with 29 administrative procedures in 6 fields. Public service portal The Ministry of Defense is connected to the National Public Service Portal, ready to provide online public services to citizens and businesses on the Internet. This is a reliable address for people and businesses to transact with agencies and units in the Ministry of Defense in an electronic environment. At the same time, this portal is also a channel to monitor and supervise to improve the quality of handling administrative procedures and receive and handle recommendations of agencies and units in the Ministry of Defense. According to the website of the Ministry of National Defense, speaking at the opening ceremony, Senior Lieutenant General Nguyen Tan Cuong, Deputy Minister of National Defense emphasized: “The official opening of the Ministry of Defense Public Service Portal into operation is a milestone. attaching importance to, affirming the determination of the Central Military Commission and the Ministry of National Defense to promote administrative reform in association with building e-Government in the Ministry of National Defense, focusing on administrative procedure reform with the aim of taking the people. is the center, taking the satisfaction of the people, the organization is the measure to evaluate the service quality of agencies and units “. The Department of Defense provides 22 online public services at levels 3 and 4 Notably, data on the Public Service Portal of the Ministry of Defense shows that, of the 282 administrative procedures under the management of the Ministry of Defense, 18 procedures are available online at level 3 and 4. is provided online level 4 – the highest level done entirely on the network environment. All 4 administrative procedures provided online by the Ministry of Defense at level 4 on the Ministry’s Public Service Portal are in the field of electronic authentication, they are: Procedures for new issuance of digital certificates of agencies and organizations; procedures for new issuance of digital certificates for equipment, services, and software; procedures for new digital certificates for individuals; digital certificate renewal procedures for competent persons of agencies and organizations in accordance with the law on management and use of seals, persons with state titles. Decree 130 2018 details the implementation of the Law on Electronic transactions regarding digital signatures and digital signature authentication services, stating types of electronic transactions of Party and State agencies if signatures are applied. for the number, use the digital signature authentication service provided by a specialized digital signature authentication service provider provided by the Government. The Department of Digital Authentication and Information Security under the Government Cipher Committee (Ministry of Defense) is a specialized digital signature authentication service provider of the Government. According to this agency’s data, as of the middle of last year, the specialized digital signature authentication system of the Government has ensured the provision of over 230,000 digital certificates to ministries, branches and localities in the country. According to the instructions, in order to carry out the administrative procedures provided on the Public Service Portal of the Ministry of Defense, before performing the online submission, businesses, organizations and individuals need to register an account. to be able to access the system. In addition to online filing, in the system, businesses, organizations and individuals can also track the status of the application, view statistics on the processing status of the administrative documents or participate in the evaluation. system pricing through survey questions …

In early March, District 6 People’s Committee put into use the first automatic ATM receiving and returning documents in Vietnam.

Over a month, people have become familiar and proficient in using this technology in submitting and receiving administrative documents.

Mr. Nguyen Kim Tu is submitting and receiving appointment cards at ATMs in District 6

Mr. Nguyen Kim Tu (living in Ward 11, District 6) said that putting into use the receiving machine and returning the documents is very quick, saving time. Without this ATM, people go to the District People’s Committee to pick up the number and wait to call the name. Submit missing documents, officers request this or that, supplement and complete.

“If the staff is enthusiastic, they give instructions once, but if they are not enthusiastic, the people will travel many times. Now, with administrative ATMs, people come to file at any time, even outside office hours. Components of the machine profile are also fully instructed, not bothering to go back many times as before, ”Mr. Tu shared.

Nhu Thi Bich Thu just submitted her application and received an appointment to return the file from an ATM, said that the operation on the machine is simple, surprisingly fast. It only takes about 4-5 minutes from the time you enter the application machine to receive the appointment slip from the printer.

Ms. Nguyen Thi Bich Thu is filing on an administrative ATM in District 6

“Before, I had to submit my application on time, now morning, noon and evening I can submit my application and the result is always available. Doing this is too convenient for people … ”, said Ms. Thu.

Sharing about administrative ATMs, Vice Chairman of District 6 People’s Committee Vuong Thanh Lieu, information, the model only operates simple procedures for people to easily follow such as submitting business household registration documents, granting re-certificate of business household registration, re-issue of construction permit.

Vice Chairman of District 6 People’s Committee Vuong Thanh Lieu

Or return 8 documents for level 3 administrative procedures without charge, which is the procedure to terminate business activities, grant permits to dig pavement roads, grant permits for temporary use of sidewalks, and appraise existing drawings. housing status …

Currently the number of administrative procedures to be handled in District 6 is up to 176 types of procedures, ATMs can not convey all. Therefore, District 6 will continue to monitor and handle defects as well as gradually improve this ATM to better serve the people. District 6 will also deploy synchronously to the whole district, after the first preliminary and evaluation phase.

Documentation does not need paper and pen

More than 5km from the location of the ATM records of District 6 is District 1 People’s Committee, which has just launched the service of “electronic customer identification” to support people and businesses to register paperless administrative procedures.

This is an application model of digitizing public administrative services by applying AI artificial intelligence, with facial recognition solution. When applying for online administrative procedures, people only need to take a two-sided photo of the identity card, send it to the system, they will be automatically identified, filled in the available form, with accuracy up to 99%. .

After experiencing the service, Mr. Pham Bich Tiu – a resident of District 1 said that the system is very modern and convenient, helping people reduce time to carry out paper and pen procedures as before.

Mr. Pham Bich Tiu is operating on the electronic customer identifier system of District 1 People’s Committee

Up to now, District 1 has organized the reception of registration for “paperless” administrative procedures in 6 fields, deployed online public services synchronously on 44 district-level administrative procedures, 25 administrative procedures at data communication with the city data communication axis.

“As a result, the rate of people participating in using online public services at level 3 and 4 has changed dramatically and by 2020 it will reach 99.99%”, District Chairman Nguyen Van Dung informed.

With this model, the goal of District 1 is to reduce the direct interaction between the contingent of cadres and civil servants with the people and businesses, but the processing of the procedure is faster and more accurate.

District 1 residents come to submit documents on the electronic customer identification system at the District People’s Committee

For people, once using the above service, the information will be kept, serving the registration of administrative procedures in the following times.

Ms. Vo Thi Trung Trinh, Deputy Director of the Department of Information and Communications (TT&TT) of Ho Chi Minh City, commented that the administrative ATM model in District 6 and the electronic customer identification model is an effort to change the supply process. products, better serving people and businesses (DN) with the support of technology.

The introduction of the above models helps the government have an additional channel to settle administrative procedures between the people and the government. Thereby, implementing online public administrative services, reducing waiting time of people and businesses, contributing to increase labor productivity. Initiatives to deal with administrative procedures of departments, branches, districts can be replicated in localities.

“At the district level, district, departmental level, the above models are an alternative to providing public products and services, better serving people and businesses. But at the city level, promoting digital transformation will replace an institution and policy, then people and businesses must also advocate for that change ”, Ms. Trinh said.

Direction of digital transformation towards growth goals

With the digital transformation process, Ho Chi Minh City People’s Committee Chairman Nguyen Thanh Phong said that the city has set a target by 2025, the digital economic ratio will account for 20% – 25% of the city’s GRDP.

Ho Chi Minh City People’s Committee Chairman Nguyen Thanh Phong discussed with the press about the digital transformation program of Ho Chi Minh City

“The inclusion of the digital transformation program in the City Party Congress Document shows the city’s strong determination in implementing digital transformation. This is an inevitable global trend, if not implemented, it will lag behind ”, Mr. Phong shared.

According to the head of the city government, after the Prime Minister approved the National Digital Transformation Program to 2025, with a vision to 2030, Ho Chi Minh City announced its digital transformation program and integrated platform, share data of the city.

“Thus, Ho Chi Minh City is the first locality in the country to announce a digital transformation program”, Mr. Phong affirmed.

With the goal of digital transformation by 2030, the city will become a smart city with fundamental innovation, comprehensive operation of the digital government apparatus, of digital enterprises and the prosperity and civilization of a digital society.

“Ho Chi Minh City is always aware that, in the context of the Covid-19 pandemic, having comprehensive impacts on all aspects of socio-economic life, digital transformation is an opportunity to turn risks into risks. Therefore, it is required that the city must make more efforts to make the digital transformation program an important factor in the implementation of dual goals, ”said Phong.

Thu Duc City, which will pioneer the construction of smart cities, accelerate the digital transformation of Ho Chi Minh City

“Recently, Thu Duc City was established on the foundation of building a highly interactive creative area in the East of the city. This is the pioneer model to build a smart city of the city, moving towards promoting faster digital transformation, contributing to the goal until 2025, digital transformation contributes 25% of the city’s GRDP ”, Mr. Phong affirmed.

In 2021, HCMC determines that the key tasks are to build Ho Chi Minh City into a smart city in the 2017-2020 period, with a vision to 2025; implementing the telecom infrastructure development project and the digital infrastructure development plan for the period 2020 – 2030; implementing the program of Digital Transformation in 2021; implementing the plan to apply information technology to State agencies’ operations, developing digital government and ensuring network information security by 2021; implementing the program “Research and application development of artificial intelligence in the period 2020 – 2030”.

Vietnam will join the group of 30 leading countries in e-Government, No. One Government, a great direction for the Government’s, ministries, branches and localities’ activities in the next 5 years is to declare and realize the Strategy. develop e-Government towards the digital Government in the period 2021 – 2025, with an orientation to 2030. This strategy has been completed by the Ministry of Information and Communications and submitted to the Prime Minister.

According to the draft Strategy, vision to 2030, Vietnam has high development index of e-Government and digital government in the world, in the group of 30 leading countries according to the ranking of the United Nations. Digital government transforms the way that people, businesses and people are served, businesses participate more in the activities of state agencies to create value, benefits, satisfaction, trust and co. social advantage.

Digital government transforms the organization, operation, working environment and working tools so that cadres, civil servants and public employees can best perform their tasks. The Digital Government Development Strategy identifies 5 main target groups: Providing quality services to society; Mobilize widely the participation of society; Optimal operation of state agencies; Solving major problems in socio-economic development; and a dramatic change in national rankings. In terms of rankings, the target set by 2025 is that Vietnam is among the top 50 countries in the overall index, the electronic participation index as well as the open data index.

The PCI 2020 report is based on feedback from nearly 12,300 enterprises, of which more than 10,700 private enterprises are operating in 63 provinces and cities and nearly 1,600 foreign-invested enterprises (FDI). ) operating in 22 localities in Vietnam. With a combined PCI score of 75.09 points in 2020, Quang Ninh is the top province in the PCI 2020 index. Dong Thap, Long An and Binh Duong are provinces with quality economic governance, respectively. highest in the PCI 2020 Rankings. The last group in PCI 2020 are Bac Kan, Dak Nong, Ha Giang, Kien Giang and Bac Lieu.

Chairman of the Vietnam Chamber of Commerce and Industry Vu Tien Loc speaking at the announcement ceremony.

The PCI 2020 survey shows that the quality of economic governance at the provincial level in Vietnam tends to improve over time. The positive movements recorded include continued decline in informal costs, continued security and order, more dynamic and proactive provincial governments, and significantly improved administrative reform. business school is increasingly equal. However, the survey results show that provincial governments need to drastically improve the transparency of the business environment, improve the quality of enforcement of the grassroots government system, and continue to promote procedural reform. and reduce the burden of inspection and examination for businesses, continue efforts to cut informal costs for businesses.

PCI 2020 chart

The results of the survey on FDI enterprises in 2020 show that Vietnam continues to be seen as an attractive investment destination, with the advantage of stable politics, more open administrative procedures, inspection, examination and Informal costs have been reduced. Foreign investors expect Vietnam to continue to control corruption, improve the quality of public service delivery, improve the system of procedures and regulations, and drastically upgrade the quality of its infrastructure.

Dr. Vu Tien Loc, Chairman of VCCI, said that PCI is an indicator of action. The PCI promotes the essential actions of the governments of the provinces and cities to improve the quality of administration and create a favorable business environment. It is the evidence-based policy development and enforcement of the results provided by the PCI. It is the exploration and development of reform ideas, good grassroots models. In fact, PCI has encouraged and spread many good practices in Vietnam over the past time.

This is the information given at the announcement ceremony of the PCI 2020 Annual Report of the Provincial Competitiveness Index by the Vietnam Chamber of Commerce and Industry (VCCI) in cooperation with the United States Agency for International Development (USAID). held this morning, April 15, in Hanoi.

With a combined PCI score of 75.09 points in 2020, Quang Ninh is the leading province in the PCI in 2020. Increasing 1.69 points of synthetic PCI compared to the previous year, Quang Ninh has surpassed itself to establish 1st place in the PCI Ranking for 4 consecutive years. Not only that, Quang Ninh is also the only province among 63 provinces and cities that surpassed the 75-point mark in the PCI results since 2010.

With a score of 72.8, Dong Thap holds 2nd place in PCI 2020.

Long An reached 70.37 points and ranked third in PCI 2020, an increase of 5 levels compared to 2019.

The next provinces in the top 10 provinces and cities of the PCI 2020 are Binh Duong (70.16 points), Da Nang (70.12 points), Vinh Long (69.34 points), Hai Phong city (69 points). , 27 points), Ben Tre (69.08 points), Hanoi City (66.93 points) and Bac Ninh (66.74 points).

In this list, Binh Duong had the strongest improvement with an increase of 2.78 points and 9 ranks compared to the results in 2019, with positive assessments of businesses on market entry (up 1.22 points). and business support (up 0.91 points). “This is the result of Binh Duong reviewing and completing the one-stop shop for enterprise registration and settlement of investment procedures; implementing publicly and transparently mechanisms, policies, processes and administrative procedures for enterprise registration, investment registration and strengthening coordination between branches and levels in attracting and managing projects invest; support to create favorable conditions and solve problems so that projects can be quickly deployed into production and business ”, Mr. Dau Anh Tuan, Project Director of the Provincial Competitiveness Index Project, Head of the Legal Department , Vietnam Chamber of Commerce and Industry said.

PCI 2020 report is built based on feedback from nearly 12,300 enterprises (DN), of which over 10,700 private enterprises are operating in 63 provinces and cities and nearly 1,600 foreign-invested enterprises ( FDI) is operating in 22 localities in Vietnam.

Announcement Ceremony of the Annual Report of the Provincial Competitiveness Index 2020

The PCI 2020 survey shows that the quality of economic governance at the provincial level in Vietnam tends to improve over time. The positive movements recorded include continued decline in informal costs, continued security and order, more dynamic and proactive provincial governments, and significantly improved administrative reform. business school is increasingly equal. However, the survey results show that the provincial government needs to drastically improve the transparency of the business environment, improve the quality of enforcement of the grassroots government system, and continue to promote reforms. administrative procedures and reduce the burden of inspection and examination for businesses, continue efforts to cut down on unofficial costs for businesses.

“2020 is a particularly difficult year for Vietnamese enterprises due to the impact of the Covid-19 epidemic. Covid-19 has had a negative impact on the operations of enterprises on a large scale, in almost all industries, in all regions of the country, seriously affecting the decrease in revenue and profit of enterprises in the country. last year. Enterprises also had to cut the workforce. State policies supporting enterprises to overcome Covid-19 have practically uneven impacts, some policies have high practical effects such as tax deferral and extension of land rent … “, PhD. . Vu Tien Loc, Chairman of VCCI said.

However, the PCI 2020 survey results show a relatively high degree of adaptation of Vietnamese businesses to the epidemic. The survey results of FDI enterprises in 2020 show that Vietnam continues to be considered an attractive investment destination, with the advantage of stable politics, more open administrative procedures, inspection, examination and spending. Unofficial fees have decreased. Foreign investors expect Vietnam to continue to control corruption, improve the quality of public service delivery, improve the system of procedures, regulations and drastically upgrade the quality of infrastructure./.

The scene of the Vietnam Provincial Governance and Public Administration Performance Index (PAPI) in 2020. Photo: Hien Chi

2 content indexes change positively

Ms. Caitlin Wiesen, UNDP Resident Representative in Viet Nam said: “The study of PAPI 2020 report is the performance of the local government in two terms (2011-2016 and 2016-2021), properly published. at a time when the Government begins a new term. This helps to provide in-depth data on people’s experiences in interacting with the government apparatus at all levels in 63 provinces and cities. Not only that, PAPI is also an important measure for provinces and cities to review and further improve their performance in eight areas of governance and public administration ”.

According to the published results, 2 content indexes changed positively, including: “Control of corruption in the public sector”, “public administrative procedures”. Specifically, in the content index of “controlling corruption in the public sector”, 18 provinces and cities have made significant progress compared to the results in 2019 (6 provinces and cities significantly decreased compared to 2019). .

Out of 16 provinces and cities with the highest score, there are 7 provinces in the South, 5 provinces in the Central and 4 provinces in the North. The remarkable point is that the people’s perceptions of some manifestations of corruption tend to be good when many people think that it is not “paved the way” to apply to work in state agencies. “The content sector index score for” controlling corruption in the public sector “in 2020 reached its highest level in 10 years. This result partly reflects the impact of the anti-corruption campaign in Vietnam from 2016 to present ”, said Dr. Dang Hoang Giang (PAPI Research Group).

As for the content index “public administrative procedures”, among the 16 leading provinces and cities, there are 9 localities in the North. Most localities improve communal administrative services compared to previous years. In addition, the scores of the 3 content indicators: “People’s participation at the grassroots level”, “public service provision”, and “environmental governance” decreased slightly compared to the results in 2019. Meanwhile , 2 content indicators tended to slow down, including: “Openness, transparency”, “accountability to the people”.

In 2020, PAPI was surveyed from 14,732 Vietnamese citizens randomly selected across all 63 provinces and cities. PAPI 2020 continues to include 8 content indicators: People’s participation at grassroots level; transparency; accountability to people; control of corruption in the public sector; public administrative procedures; providing public services; environmental governance; electronic management.

Hanoi achieves the target of 5-step increase

The total number of PAPI scores in 2020 of Hanoi City is 41,629 / 80 points. In which, the index “participation of people at the grassroots level” reached 5.059 / 10 points; “Openness and transparency in decision making” reached 5,244 / 10 points; “Accountability to the people” reached 4,812 / 10 points; “Control of corruption in the public sector” reached 6,598 / 10 points. In addition, the indexes: “Public administrative procedures” reached 7,169 / 10 points; “Public service provision” reaches 6.87 / 10 points; “Environmental governance” reached 2,959 / 10 points; “Electronic management” reached 2,918 / 10 points.

Among the 7 out of 8 content indexes that the PAPI study compared with 2019, Hanoi has 4 content indexes that have improved, 3 content indexes “stalled” and no content indexes decreased. reducing and improving 5 levels compared to 2019 – achieving the target of increasing at least 5 steps set out in the Plan No. 122 / KH-UBND dated 11-6-2020 of the Hanoi People’s Committee on “ , improving the Hanoi City’s Public Administration and Public Administration Performance Index by 2020 ”.

It is the result of the city’s determination and concrete work to improve the PAPI Index. Typically, in 2020, the city organized a seminar “Solutions to improve PAPI Index of Hanoi” to share information on PAPI Index to communes, wards and towns. Although the total score of Hanoi increased compared to 2019, but still in the group of provinces and cities with the lowest PAPI composite score, ranked 48/63 provinces and cities.

From an expert perspective, UNDP Viet Nam public policy expert Do Thanh Huyen highly appreciated the interest and practice of Hanoi city in recent times. Analyzing more closely, Ms. Do Thanh Huyen said that Hanoi also has its own “burdens” (large population; many immigrants; many central agencies located in the area …), so there will be many higher demands. on public administrative services. Therefore, the city governments at all levels need to look at the weaknesses, evaluate each specific criterion where to improve, not necessarily how much to rank.