Electricity of Vietnam (EVN) will promote digital transformation, follow the motto “customer-centered”, analyze behavior to provide added services, ensure customers have the ability to interact “anytime, anywhere” in digital space (photo taken before April 27). Photo: VNA With the goal of being in the Top 4 in ASEAN in terms of business and customer service, Electricity of Vietnam (EVN) will promote digital transformation, following the motto “customer-centric”, analyzing customer vi to provide value-added services, ensuring customers have the ability to interact “anytime, anywhere” in the digital space. * Approaching Top 4 ASEAN Information from EVN said that, with business and customer service, the group aims to be in the Top 4 in ASEAN. Through the results of measuring a number of key indicators on production and business activities as well as through evaluations of international organizations, EVN has also approached this goal. Mr. Bui Quoc Hoan, Deputy Head of EVN’s Business Department said, specifically, with the electricity access index, the reform chain implemented since 2013 has increased by 129 places. Up to now, Vietnam ranks 4th in ASEAN, after Malaysia, Thailand, Singapore; ranked 27th in the world and made an important contribution to Vietnam’s business environment index. With the power supply reliability index, EVN is making efforts to approach the Top 4 in ASEAN. Regarding the customer satisfaction score of EVN, the independent consultant implements the assessment method similar to other countries in the region. EVN achieved 8.29 points/10 points in 2019; among the Top 4 in ASEAN. Notably, digital transformation results in business and customer services such as: electronic invoices, field applications, electronic payments, online services, multi-channel customer care centers, etc. .. of EVN has a high transaction rate and is equivalent to leading power enterprises, such as Sing Power of Singapore, MEA of Thailand. According to information from Mr. Bui Quoc Hoan, in the ASEAN region, EVN is the first unit to implement electronic purchase and sale contracts and conduct electricity service transactions in electronic form. Not only taking the lead, but EVN also deployed widely and received great support from customers. Electricity transactions in the electronic form of EVN have been officially implemented since December 2019 and so far, there have been over 2 million contracts. EVN will also promote the quality of online electricity service level 4; electricity purchase and sale contracts and electricity services are transacted electronically (photo taken before April 27). Image; Duc Dung/BNEWS/VNA *Customer is the center According to EVN, digital transformation in business and customer services of EVN is implemented synchronously under the motto “Customer-centric” and thoroughly applies the principle of transforming activities that have not been digitized into into digitization; operations are still manual, not automatically converted to automatic; apply new technologies to replace old ones; take advantage of the power of digital technology, digital data, improve production and business efficiency, create new added value for the corporation as well as for customers. According to the Group’s Digital Transformation Project and according to the tasks assigned by the Steering Committee for Digital Transformation and the application of technology of the fourth industrial revolution to EVN’s production and business activities, digital transformation in Sales and customer service will focus on such contents as: building a shared customer care platform for the whole corporation to provide customer care services in the direction of “personalization” and creating comprehensive, consistent customer experience; linking EVN’s customer care platform with other partners to take care of and create new added value for customers. At the same time, automate the receiving and processing of customer requests through the Customer Care Center. Building a unified customer identification database in EVN. Applying artificial intelligence to analyze customer behavior and improve service quality. EVN will also promote the quality of online electricity service level 4; electricity purchase and sale contracts and electricity services are transacted electronically; pay electricity and service charges by non-cash method. Another key work will be done by EVN, which is the digitization of all field work of workers through applications deployed on mobile platforms. The Group will also modernize the metering system through the implementation of electronic meters and piloting the smart meter system; improve the electricity access index by connecting national databases such as population, land, … to reduce customer records and procedures; electricity service application without surveying through the use of field information data, GIS-based operation management information. According to Mr. Bui Quoc Hoan, the group has thoroughly applied international standards to improve, digitize and virtualize electrical services. Through transforming processes, people and technology; EVN strives to bring many benefits to customers. Specifically, the deployment of multi-channel services, online services, integration of service provision through the National Public Service portal, etc. makes it easy for customers to access, participate, and monitor electricity services. Information about EVN’s services, as well as the settlement process, is public and transparent to customers. With the customer’s documents and procedures, which can be received by EVN through online transaction channels, or through field applications when EVN is surveying and constructing, it has brought convenience and shortened the time. transactions for customers. EVN’s time to process and resolve customer’s requests is thoroughly shortened through technologies. For example, location locating applications help workers quickly move, to promptly respond to customer requests. Service costs are calculated transparently and make it easy for customers to pay via banks and e-wallets of payment intermediaries.

Although I have traveled to many places and conquered many mountain peaks with beautiful landscapes in the world, the journey to Nhiu Co San, Lung Cung and Lao Than is a trip that really leaves many memories with difficult impressions. forget. The trip is like reading a special book that each person usually only reads once. Photographer Hung Lekima and his friends have just had a trip to conquer the unique peaks in Lao Cai, where few people know about. He shares this journey with travel followers of Zing . Photographer Viet Hung Lekima atop Nhiu Co San. Cloud hunting season is usually from about October this year to April next year. We have three journeys to three different peaks in Lao Cai and Yen Bai from September to November 2020. Each time our group has from 15 to 20 members. The most memorable memory is the trip under the rain and mud, it took 8 hours to get to the shack at an altitude of 2,100 m, the rain showed no sign of stopping. The next day, we had to wait, watch, really wanted everyone to have more time to rest, so we started later than expected. When I finished climbing to the top, back to the shack, many of my companions left early, but there were also people who returned when it was already dark. Walking in the dark forest, slippery roads, raining… a heart-pounding experience… Lao Than – roof of Y Ty’s house It is said that it takes two stones to make fire, and it takes teamwork and cooperation to achieve great things. In times of fatigue when conquering the mountain peaks, I still see people around me sharing each other’s cakes, bottles of water, medicine and other drugs. Even unfortunately, someone got injured, walked slowly, someone stayed with the porter to help them… There was no shortage of words of encouragement to overcome difficulties together, especially when our group traveled a lot when it was raining, cold and muddy. When you face many difficulties while climbing, it is also a fertile ground to show the other world inside you, the world of compassion, helping people around, which are priceless things. Located at an altitude of 2,860 m, Lao Than peak is considered as the roof of Y Ty, in the territory of Phin Ho village, Bat Xat district, Lao Cai province. Lao Than with Nhiu Co San peak is a pair of mother and father mountains that the Hmong call it Hau Pong San. This is also an ideal place to hunt clouds. Lao Than – where the sun rises the earliest and goes to bed late in Y Ty. To set foot on the roof of Y Ty, we have to climb 8 km to the top, which takes at least 6 hours. If we want to hunt clouds on the top of Lao Than, we have to climb the mountain in the afternoon and stay overnight on the top to wake up early the next morning to catch the dawn, watching the white clouds fly. Nhiu Co San – steppe in the clouds Nhiu Co San is the 9th highest mountain in Vietnam with an altitude of 2,965 m, belonging to Nhiu Co San village, Sang Ma Sao commune, Bat Xat district, Lao Cai. This mountain is one of the unspoiled places with primeval forests and rich vegetation offering a variety of landscapes. This place has a very beautiful waterfall like a silk ribbon dropped from the sky. People are easily bewildered with the wooly path in the dense forest with mossy rock layers at the foot, wide view with majestic mountains. Nhiu Co San deserves to be one of the mountains in the north to conquer. Nhiu Co San is also known as Horn Trau mountain, because it also has another nearly equal mountain next to it. These two mountains standing side by side look like buffalo horns. Therefore, the world in the clouds here is different from other mountains. Standing here, you can see a huge waterfall of clouds flowing thanks to a buffalo horn next to it. From Sang Ma Sao, you have to go 7 km through the gravel and stone road to Nhiu Co San village to start the journey. To “touch” the buffalo horn, we had to climb 9 km, it took about 8 hours to get there. Usually, anyone who comes here also sleeps in a shack in the forest to conquer early the next day to see the sunrise and the sea of ​​clouds on the mountain top. Lung Cung – a beautiful picnic road in the clouds People often say “time heals all wounds” but I think it must be “nature heals all wounds”. Climb the mountain to see yourself not only living. After all, man is born from nature. When you return, put yourself in the heart of nature, whether unconsciously or not you feel so small and feel equal to all living things. It helps you to see things become lighter, regain inner optimism and bring fresh vitality after each trip. Located at an altitude of 2,913 m, Lung Cung peak is named after a village located deep in the rugged and beautiful mountains in Nam Co commune, Mu Cang Chai district, Yen Bai. To conquer this mountain, we had to sit behind a motorbike 15 km on a slippery road, our hearts wanted to jump out of our chests. Many sections can not sit in the car but have to walk in drizzly and blind weather. But after strenuously climbing to an altitude of more than 2,300 meters, a miracle happened. We were surprised: “This is the paradise of the heavens”. The sun is warm and welcoming. A whole river of white clouds played at my feet, like I didn’t know and thought a bit about how cold and wet the ground was… My heart seemed to burst. Even so, this is a relatively easy mountain to conquer. We climbed straight to the top in the day with 7 km and took 6 hours, to watch the sunset and then back to the shack. Early the next morning from the shack we continued climbing for about 1 hour to reach the top to watch the sunrise in the sea of ​​clouds. Nature has many miracles After countless hikes and flashbacks of the trips. I remember the early morning, the dark night, climbing the mountain in the cold mist, clouds and unknown winds… The hard work of “marching” just to watch the mountains coincide with thousands of mighty soldiers. “Mountains walk in the cold mist, mountains go in clouds, mountains go in the wind, mountains quietly watch themselves in the deep valleys, mountains are mysteriously herds of horses, mountains coincide with thousands of mighty soldiers.” Remembering the feeling of the night in the cold forest, it was hard to sleep. Remember the feeling of helplessness when your legs hurt too much, your back is tired but you still don’t know when you can get down the mountain. Remember the hikes in the pouring rain, cold, slippery roads and muddy feet. Remember the temporary lunches on the road that could not be lit because the wind was too strong. Remember how many times you were about to give up, or the most difficult and tiring times on the mountain, thinking that you would not climb any more mountains… Having appeared for a long time in the world, the sport of mountain climbing seems to be still quite new in Vietnam. Even many people think that it is simply another name for “phèo”. In fact, climbing is a form of adventure tourism, an outdoor sport where participants do not have any means of transportation other than their own feet. You climb mountains not so the world can see you, but so you can see the magical world of yourself. When we crossed the hills, mountains, plateaus and strange countryside by ourselves, we had to accept much more difficulties and hardships. And surely there will be no shortage of times when bored and tired, it seems that you can give up. But the feeling of approaching the magical world inside you, touching the very beautiful, wild and pure pieces of the forest and nature is truly worth a thousand times the hardship that we have experienced. by.