To respond well to this trend but still ensure system safety, the banking industry has made great efforts by applying a series of new technologies such as e-wallets, eKYC, multi-platform digital services, etc. Electronic Customer Identification (eKYC) The online transaction process cannot be perfect if the customer still needs to go to the transaction office to carry out the account opening procedure. Therefore, eKYC (Electronic Customer Identification) is considered a must-have piece in the digital banking picture. Pioneering this application of technology, with the new generation BIDV SmartBanking, customers can complete all registration steps at home, through BIDV’s eKYC system. Users only need to take a photo of their identification, a photo of their face, and the system will check the valid information and open an account for customers to use banking services immediately. BIDV representative – Ms. Nguyen Thi Quynh Giao – Deputy General Director in charge of Retail Banking said: eKYC is a new step in BIDV’s comprehensive digitalization strategy when investing in digital channels, digital processes as well as digital products. This development is also a testament to BIDV’s efforts to better serve customers and bring more convenient digital products. “. In just 2 months since its implementation, BIDV has recorded nearly 200,000 successful registrations via eKYC on SmartBanking. eKYC is an important step in the bank’s digitalization strategy. Cross-platform trading, following individual needs In the increasingly busy life cycle, problems such as remembering passwords, switching transaction devices, balancing revenues and expenditures, etc. also become a nuisance for many customers. Grasping that mindset, many banks are improving their services to offer effective support solutions. In the case of BIDV SmartBanking, this digital bank has expanded the application to include phones, computers, smart watches, smart keyboards, etc., helping users to make transactions anytime, anywhere. through personal devices and at the most convenient time and space. In particular, these devices use uniformly only 1 account name, 1 password for each user, minimizing inconvenience for customers. BIDV SmartBanking has also just launched a new function that allows customers to set up a revenue and expenditure plan (planning revenues, proportioning expenses for living, shopping, saving …) and closely reporting the implementation process. present. This function touches the practical needs of many young customers. Having an overview of expenses will help users monitor their personal finances, thereby balancing money sources, cutting unnecessary expenses, easily accumulating and responding to risks. risk in life. Currently, on mobile application stores, there are also some similar revenue and expenditure management support software, but most of you will have to enter information completely manually and pay to use it, not automatically and built-in on mobile devices. banking applications such as BIDV SmartBanking. Convenient banking applications such as BIDV SmartBanking allow unified login on all devices (Mobile, Laptop, PC, Apple Watch…). Electronic wallet According to a report by IDC, Vietnam has an e-wallet growth rate of 67% in the 2017-2022 period, ranking third in the Asia Pacific region, just behind China and South Korea. According to this report, the demand for e-wallets will continue to increase due to the impact of the Covid-19 epidemic along with the increasingly strong influence of the Millennials (those born after 1980 to early 2000) and GenZ (those born after 2000) (source). This demand poses a great challenge and is also a rare opportunity for financial institutions to race to break through the rankings. According to a share from BIDV, this banking giant is aiming to create a large-scale service ecosystem for BIDV SmartBanking users. Thanks to that, BIDV SmartBanking customers will be able to use all functions of e-wallets and banking services such as money transfer, savings, loan repayment… on the same application. To develop this ecosystem, BIDV has promoted links with financial institutions, signed cooperation agreements with more than 1,000 suppliers and 32/43 Fintech companies in Vietnam to provide more than 2,000 payment services on e-wallets. and continue to expand the ecosystem in the near future. Through the above examples, it can be seen that in the context of the pandemic, banks are actively turning ‘danger’ into ‘opportunity’, changing the form of product and service provision to catch up with the trend and dominate the market. New markets, new habits, new behaviors. This not only brings benefits to customers, but also promises to help Vietnam’s financial system move closer to global digital technology.

Please ask, if I want to renew my health insurance card to continue using the health insurance when I go for medical examination and treatment, where do I go? You read Thanh An (HCMC) Ho Chi Minh City Social Insurance Agency Answer: To renew the household health insurance card, the participants of health insurance only need to go to the social insurance collection agent, health insurance or the nearest social insurance agency to provide the old health insurance card code and pay the premium. If the insured cannot go directly to the social insurance collection agents, you can pay for the online health insurance renewal. Currently, Vietnam Social Security has cooperated with Bank for Investment and Development of Vietnam (BIDV) to deploy online payment services. The payment method for health insurance is implemented on the mobile device software and on the website of BIDV. Once the payment is completed, the health insurance card will be automatically renewed. Then, Vietnam Social Security will send a result message to the participant’s phone number. After performing the above-mentioned transactions, to check the results of the health insurance card renewal, participants can search by themselves by the following methods: – Access to the website of Vietnam Social Insurance at: https://baohiemxahoi.gov.vn/tracuu/pages/tra-cuu-thoi-han-su-dung-the-bhyt.aspx – Text message by syntax: BH THE “ID card of health insurance card” to 8079; – Call the customer care switchboard 1900.9068 of Vietnam Social Insurance for instructions.

Spectacular performance with international standard XR technology. (Photo: Vietnam +) The representative of BIDV said that for the first time in Vietnam, an application event XR technology (Extended virtual reality) is performed to bring new and attractive experiences to customers of the next generation of BIDV SmartBanking will be officially released at 20:00 on April 26 on two platforms Fanpage, Youtube of BIDV and many other major fan pages. Inspired by the theme “Light up the dawn,” SmartBanking is visualized as a new technological Sun in the digital banking universe. Accompanying customers on this space travel are famous faces, having a great influence on Vietnamese youth recently such as: Rapper, Producer-Rhymastic; Travel Blogger-Khoai Lang Thang and actor Truc Anh – the “Dutch” muse in the movie Blue eyes. Characters together perform tasks with the help of prominent SmartBanking features such as: virtual assistant, e-KYC, personalization, B-Free service pack, Smart Keyboard, Smart Watch. These are also typical features that BIDV has researched and applied the most modern technologies in the market and integrated into the new generation SmartBanking, fulfilling the desire to “elevate the experience” of customers. on BIDV’s digital channel. Specifically, BIDV is the first and only bank that supports “personalization” of the customer experience by allowing changes to the avatar / wallpaper of the app, changing the B-Free service package and the delivery limit. translation on demand; Identify 1 username and 1 password on all 4 platforms: Web, mobile, smart watch and smart keyboard. All can be done right on the app BIDV SmartBanking new generation. Especially, right at the event, BIDV also launched a brand new B-Free service package with package fee from VND 0, many incentives and flexible options according to service packages for customers such as: 100% Free online remittance fee, free account management / maintenance service of BIDV SmartBanking, free notice of balance fluctuation by SMS / SMS, free of issue and annual fee for the first year of domestic debit card / card Platinum, refund of domestic debit card withdrawal fee at ATM … BIDV launches a B-Free service package with a package fee of 0 VND. (Photo: Vietnam +) With BIDV, B-Free not only competing on fees but also optimizing the experience according to the needs of each customer, thereby clearly positioning their service packages in the market. This is a pioneering event in the demonstration of expanded virtual reality technology in Vietnam, as a “push” towards the Z gen generation – the young generation who is dynamic, loves experience, technology, and gadgets; at the same time attracting and encouraging the public to love and use modern digital banking services such as BIDV SmartBanking./.

After performing the above transactions, to check the results of the health insurance card renewal, the participants can search by themselves by the following methods: Access to the website of Vietnam Social Insurance at the address: https : //baohiemxahoi.gov.vn/tracuu/pages/tra-cuu-thoi-han-su-dung-the-bhyt.aspx; send SMS with the syntax: BH THE “ID card of health insurance card” to 8079; Call the customer care switchboard 1900.9068 of Vietnam Social Insurance for instructions.