To respond well to this trend but still ensure system safety, the banking industry has made great efforts by applying a series of new technologies such as e-wallets, eKYC, multi-platform digital services, etc. Electronic Customer Identification (eKYC) The online transaction process cannot be perfect if the customer still needs to go to the transaction office to carry out the account opening procedure. Therefore, eKYC (Electronic Customer Identification) is considered a must-have piece in the digital banking picture. Pioneering this application of technology, with the new generation BIDV SmartBanking, customers can complete all registration steps at home, through BIDV’s eKYC system. Users only need to take a photo of their identification, a photo of their face, and the system will check the valid information and open an account for customers to use banking services immediately. BIDV representative – Ms. Nguyen Thi Quynh Giao – Deputy General Director in charge of Retail Banking said: eKYC is a new step in BIDV’s comprehensive digitalization strategy when investing in digital channels, digital processes as well as digital products. This development is also a testament to BIDV’s efforts to better serve customers and bring more convenient digital products. “. In just 2 months since its implementation, BIDV has recorded nearly 200,000 successful registrations via eKYC on SmartBanking. eKYC is an important step in the bank’s digitalization strategy. Cross-platform trading, following individual needs In the increasingly busy life cycle, problems such as remembering passwords, switching transaction devices, balancing revenues and expenditures, etc. also become a nuisance for many customers. Grasping that mindset, many banks are improving their services to offer effective support solutions. In the case of BIDV SmartBanking, this digital bank has expanded the application to include phones, computers, smart watches, smart keyboards, etc., helping users to make transactions anytime, anywhere. through personal devices and at the most convenient time and space. In particular, these devices use uniformly only 1 account name, 1 password for each user, minimizing inconvenience for customers. BIDV SmartBanking has also just launched a new function that allows customers to set up a revenue and expenditure plan (planning revenues, proportioning expenses for living, shopping, saving …) and closely reporting the implementation process. present. This function touches the practical needs of many young customers. Having an overview of expenses will help users monitor their personal finances, thereby balancing money sources, cutting unnecessary expenses, easily accumulating and responding to risks. risk in life. Currently, on mobile application stores, there are also some similar revenue and expenditure management support software, but most of you will have to enter information completely manually and pay to use it, not automatically and built-in on mobile devices. banking applications such as BIDV SmartBanking. Convenient banking applications such as BIDV SmartBanking allow unified login on all devices (Mobile, Laptop, PC, Apple Watch…). Electronic wallet According to a report by IDC, Vietnam has an e-wallet growth rate of 67% in the 2017-2022 period, ranking third in the Asia Pacific region, just behind China and South Korea. According to this report, the demand for e-wallets will continue to increase due to the impact of the Covid-19 epidemic along with the increasingly strong influence of the Millennials (those born after 1980 to early 2000) and GenZ (those born after 2000) (source). This demand poses a great challenge and is also a rare opportunity for financial institutions to race to break through the rankings. According to a share from BIDV, this banking giant is aiming to create a large-scale service ecosystem for BIDV SmartBanking users. Thanks to that, BIDV SmartBanking customers will be able to use all functions of e-wallets and banking services such as money transfer, savings, loan repayment… on the same application. To develop this ecosystem, BIDV has promoted links with financial institutions, signed cooperation agreements with more than 1,000 suppliers and 32/43 Fintech companies in Vietnam to provide more than 2,000 payment services on e-wallets. and continue to expand the ecosystem in the near future. Through the above examples, it can be seen that in the context of the pandemic, banks are actively turning ‘danger’ into ‘opportunity’, changing the form of product and service provision to catch up with the trend and dominate the market. New markets, new habits, new behaviors. This not only brings benefits to customers, but also promises to help Vietnam’s financial system move closer to global digital technology.

Southern Electricity Corporation signed a cooperation agreement with FPT on digital transformation. Photo: FPT May 25th in City. In Ho Chi Minh City, Southern Electricity Corporation (EVNSPC) and FPT Joint Stock Company officially signed a strategic cooperation agreement in the field of digital transformation in the electricity business and management system. implementation, realizing the goal that EVNSPC will become a digital enterprise by 2025. According to FPT, this event continues to affirm the effective cooperation relationship between FPT and EVNSPC in particular and Electricity of Vietnam (EVN) in general. EVNSPC will join FPT in digitizing and digital transformation of power distribution business operations management processes, contributing to improving the quality and efficiency of power management and distribution business, reducing costs, and improving power distribution. high competitiveness of the company. FPT will propose a number of digital transformation focuses that can be implemented right at EVNSPC, closely following the unit’s 5 key digital transformation goals for the period 2021 – 2022 towards 2025, including: Accelerating application digital technology to innovate and improve the management and operation process of the power system; design experiences to attract more and more customers to interact on digital channels, enhance analytics to understand customers; improve processes, optimize corporate governance, enhance governance and data-driven decision-making; building a strong, flexible digital ecosystem, maximizing shared services and data, enhancing security and privacy… Thereby helping EVNSPC become a strong unit in EVN in terms of digital transformation and operation on digital platforms; save costs, improve service capacity and labor productivity. According to Mr. Nguyen Phuoc Duc, General Director of Southern Power Corporation, digital transformation is the most important key program of EVNSPC, a strong driving force for EVNSPC to continue to improve its competitiveness and promote its speed. growth and reputation among customers. EVNSPC is determined to become a digital enterprise, ready to accept and test new ideas and technologies, make points, do it quickly, then evaluate and replicate; promote innovation. Mr. Nguyen Phuoc Duc believes that the synergy between FPT’s capacity, experience in digital transformation as well as understanding of the electricity industry and EVNSPC’s highest determination will quickly and effectively promote digital transformation programs, bringing provide real value to customers. Mr. Nguyen Van Khoa, General Director of FPT expressed his belief that this cooperation will bring positive results in the coming time, contributing to making EVNSPC a digital enterprise soon. EVNSPC’s digital transformation program is one of EVN’s key themes in 2021, which is “Digital transformation in the Vietnam National Electricity Corporation”. Over the years, EVNSPC has prioritized investment in information technology in improving business operations and has prepared for the digital transformation strategy. As a reliable strategic partner of Vietnam Electricity, FPT has been advising on building a digital transformation roadmap and dozens of large and small projects for Vietnam Electricity and its member companies. such as the Hanoi Electricity Corporation (EVNHANOI), the City Electricity Corporation. Ho Chi Minh City (EVNHCM), Northern Electricity Corporation – Northern EVN, Electricity Telecommunications and Information Technology Company (EVN ICT)… In early 2021, FPT successfully and on time implemented one of the two projects to provide software to digitize the FPT Spro process to digitize the dispatching work for the EVNHANOI Power System Dispatch Center. This is the initial result of the “EVNHANOI digital transformation” journey that EVNHANOI and FPT IS signed a cooperation agreement in December 2019. In addition, as part of the series of activities of the Consulting project on building a digital transformation roadmap for EVNHCM to be signed at the end of 2020, FPT has also conducted two digital transformation awareness training sessions for EVNHCM./.