Electricity of Vietnam (EVN) will promote digital transformation, follow the motto “customer-centered”, analyze behavior to provide added services, ensure customers have the ability to interact “anytime, anywhere” in digital space (photo taken before April 27). Photo: VNA With the goal of being in the Top 4 in ASEAN in terms of business and customer service, Electricity of Vietnam (EVN) will promote digital transformation, following the motto “customer-centric”, analyzing customer vi to provide value-added services, ensuring customers have the ability to interact “anytime, anywhere” in the digital space. * Approaching Top 4 ASEAN Information from EVN said that, with business and customer service, the group aims to be in the Top 4 in ASEAN. Through the results of measuring a number of key indicators on production and business activities as well as through evaluations of international organizations, EVN has also approached this goal. Mr. Bui Quoc Hoan, Deputy Head of EVN’s Business Department said, specifically, with the electricity access index, the reform chain implemented since 2013 has increased by 129 places. Up to now, Vietnam ranks 4th in ASEAN, after Malaysia, Thailand, Singapore; ranked 27th in the world and made an important contribution to Vietnam’s business environment index. With the power supply reliability index, EVN is making efforts to approach the Top 4 in ASEAN. Regarding the customer satisfaction score of EVN, the independent consultant implements the assessment method similar to other countries in the region. EVN achieved 8.29 points/10 points in 2019; among the Top 4 in ASEAN. Notably, digital transformation results in business and customer services such as: electronic invoices, field applications, electronic payments, online services, multi-channel customer care centers, etc. .. of EVN has a high transaction rate and is equivalent to leading power enterprises, such as Sing Power of Singapore, MEA of Thailand. According to information from Mr. Bui Quoc Hoan, in the ASEAN region, EVN is the first unit to implement electronic purchase and sale contracts and conduct electricity service transactions in electronic form. Not only taking the lead, but EVN also deployed widely and received great support from customers. Electricity transactions in the electronic form of EVN have been officially implemented since December 2019 and so far, there have been over 2 million contracts. EVN will also promote the quality of online electricity service level 4; electricity purchase and sale contracts and electricity services are transacted electronically (photo taken before April 27). Image; Duc Dung/BNEWS/VNA *Customer is the center According to EVN, digital transformation in business and customer services of EVN is implemented synchronously under the motto “Customer-centric” and thoroughly applies the principle of transforming activities that have not been digitized into into digitization; operations are still manual, not automatically converted to automatic; apply new technologies to replace old ones; take advantage of the power of digital technology, digital data, improve production and business efficiency, create new added value for the corporation as well as for customers. According to the Group’s Digital Transformation Project and according to the tasks assigned by the Steering Committee for Digital Transformation and the application of technology of the fourth industrial revolution to EVN’s production and business activities, digital transformation in Sales and customer service will focus on such contents as: building a shared customer care platform for the whole corporation to provide customer care services in the direction of “personalization” and creating comprehensive, consistent customer experience; linking EVN’s customer care platform with other partners to take care of and create new added value for customers. At the same time, automate the receiving and processing of customer requests through the Customer Care Center. Building a unified customer identification database in EVN. Applying artificial intelligence to analyze customer behavior and improve service quality. EVN will also promote the quality of online electricity service level 4; electricity purchase and sale contracts and electricity services are transacted electronically; pay electricity and service charges by non-cash method. Another key work will be done by EVN, which is the digitization of all field work of workers through applications deployed on mobile platforms. The Group will also modernize the metering system through the implementation of electronic meters and piloting the smart meter system; improve the electricity access index by connecting national databases such as population, land, … to reduce customer records and procedures; electricity service application without surveying through the use of field information data, GIS-based operation management information. According to Mr. Bui Quoc Hoan, the group has thoroughly applied international standards to improve, digitize and virtualize electrical services. Through transforming processes, people and technology; EVN strives to bring many benefits to customers. Specifically, the deployment of multi-channel services, online services, integration of service provision through the National Public Service portal, etc. makes it easy for customers to access, participate, and monitor electricity services. Information about EVN’s services, as well as the settlement process, is public and transparent to customers. With the customer’s documents and procedures, which can be received by EVN through online transaction channels, or through field applications when EVN is surveying and constructing, it has brought convenience and shortened the time. transactions for customers. EVN’s time to process and resolve customer’s requests is thoroughly shortened through technologies. For example, location locating applications help workers quickly move, to promptly respond to customer requests. Service costs are calculated transparently and make it easy for customers to pay via banks and e-wallets of payment intermediaries.

The notice of EVN stated that the website at dienlucevn.com used the domain name and some content and images that may be misleading are information publications belonging to the Electricity of Vietnam – EVN. This is likely to affect the interests of EVN customers when using the information on the website forging the brand name of Electricity of Vietnam. The Vietnam Electricity Group confirms that the website at dienlucevn.com is not owned by EVN nor by any member units under EVN. EVN also said that the group now owns websites at http://www.evn.com.vn and http://tietkiemnangluong.vn. Customers using electricity when requesting any service of EVN are requested to look up information only at the websites http://www.evn.com.vn and http://tietkiemnangluong.vn, or contact Contact Customer Care Centers of Power Corporations for support. According to the reporter’s information search on the support page for looking up domain name information of ICANN (International Internet Address and Domain Name Management Organization), the website at dienlucevn.com was registered from August 5. 2020 and will expire on August 5. However, ICANN’s domain name lookup support page does not provide information about registered users of the domain name dienlucevn.com. In fact, the phenomenon of setting up fake websites with domain names of agencies and businesses to serve a certain purpose, even to deceive customers to steal information and users’ properties, is relatively common. The current. Recently, the Vietnam Fake News Processing Center under the Department of Radio, Television and Electronic Information, the Ministry of Information and Communications has also repeatedly warned about fake websites of agencies, organizations and businesses such as: website eximbank.xyz fakes the name and image of Eximbank, offers many services; website viettel-store.com/sim4g fakes the name and image of the Viettel Import-Export and Trading State One-member Company Limited to post information inviting to buy and sell Viettel sims… In the warnings, the Vietnam Fake News Processing Center has also advised the online community not to use the service of the fake website.

Fake image of Vietnam Electricity Corporation brand On the morning of June 4, 2021, the Electricity of Vietnam (EVN) issued an urgent notice, saying that now on the internet, there is a fake website of EVN brand with address: http://dienlucevn.com. This website has used the domain name and some content and images may be misleading as information publications belonging to EVN, potentially affecting the interests of customers when using the information on this website. . EVN confirmed that the Group only owns websites at the addresses: http://www.evn.com.vn and http://tietkiemnangluong.vn. Therefore, EVN respectfully suggests that electricity customers when requesting any service of EVN only look up information at the following addresses: http://www.evn.com.vn and http:// tietkiemnangluong.vn or contact Customer Care Centers of Power Corporations for support. Previously, in April 2021, EVN also warned about the counterfeiting of the EVN brand name to advertise unsecured loans in Ho Chi Minh City and some southern provinces and cities. EVN confirmed: EVN does not have any affiliated units or affiliated enterprises of EVN named “Electricity Bank of Vietnam”. EVN is a state-owned enterprise operating in the electricity sector that always fully and seriously complies with the provisions of the law.

1. Vehicle management by… phone Not only interacting with the car from the inside, VF e34 users can also manage and control the vehicle remotely through a mobile application that integrates a series of modern functions. User can manage VF e34 with smartphone With an Internet-connected phone in hand, car owners can easily capture vehicle parameters such as journey, remaining battery, maintenance history… VF e34 will also proactively provide reminders remind or warn the user when necessary. 2. Suggested schedule At a smarter level, with the journey planning feature, the car will suggest a suitable schedule, optimizing both time, distance, remaining battery in the car and charging stations on the road. When the battery level is low, the VF e34 is also capable of giving warnings and suggesting users to search for the nearest charging station, service workshop and then give directions to the driver. 3. Auto-generate distress signal in case of emergency When there is a serious problem on the road, the car will automatically send a distress signal and send coordinates to the rescue switchboard via GPS and Internet connection. Urgent rescue requests or feedback from car owners to customer care can be done quickly and conveniently. At the same time, the rescue vehicle location and vehicle rescue status will also be displayed in real time on the mobile application. Smart features on VinFast VF e34 electric car 4. Smart anti-theft One of the preeminent smart features of the VF e34 is the ability to self-anti-theft, detect signs of break-in and notify the car owner. When there is an impact from outside, the car will flash lights and horns. The vehicle’s camera system will automatically collect images and send notifications to the vehicle owner about the risk of being broken into via a mobile phone application. The vehicle owner can locate the vehicle in real time thanks to the built-in GPS. 5. Remote software update VinFast’s smart electric car is equipped with a FOTA (Firmware Over-The-Air) remote software update feature similar to a mobile phone. When a new software version is available, the system will display a notification for the truck owner to download and install. After completing the update and self-check, the car will sync the new information to the system and the management application on the phone. As a result, car owners do not need to go to a VinFast dealer or service workshop to update the software, but can do this anywhere with an Internet connection. 6. Self-study and remember the owner’s habits The special impression of users with the intelligent technology of VF e34 will be the comfortable experience inside the car. Entertainment functions or air conditioning control can all be commanded by voice. VF e34 will automatically analyze and remember the habits of people in the car người After each use, the AI ​​in the car will analyze and remember the habits of the people in the car. Each user will have their own profile and the car will play music according to the habits recorded in that profile.

Ngoc Thi Cosmetic is known for providing skin care and skin beauty products with 100% natural origin. The product has been popular and has many positive user experiences. Therefore, the number of known people is increasing and they express their satisfaction with the quality of Ngoc Thi Cosmetic’s products and customer care services. There are many women who have skin problems such as acne, melasma, freckles and feel extremely self-conscious. Product distributors – Ngoc Thi Cosmetic, Lang Ngoc Thi have enthusiastically supported and listened to customers’ concerns to help them change their appearance to become more beautiful and fresh. Lang Ngoc Thi shared that products made from nature always ensure the safety of the skin. In particular, when customers directly experience the product, they always feel the lightness during the skin improvement process. Therefore, the number of customers knowing and using her products is increasing day by day. Many customers, after using and seeing the effect, also recommend to relatives and acquaintances to experience to be able to own more wonderful skin. Ngoc Thi Cosmetic ensures safe and benign use for all skin types. Those who have had the opportunity and are lucky enough to experience it will see the effect it brings compared to other products in the mid-range price range. Therefore, there are many people who choose and supply Ngoc Thi Cosmetic to be able to perfect their facial skin to become bright, healthy and beautiful. Lang Ngoc Thi is the distributor of Ngoc Thi Cosmetic products. She always wants to give customers a great experience by focusing on product quality. For a young girl, just entering the business market but already getting a certain position requires a lot of effort. With a passion for learning and bravery, young Ngoc Thi has overcome difficulties to accompany Ngoc Thi Cosmetic. Hopefully in the near future, with the dedication and responsibility of Lang Ngoc Thi, Ngoc Thi Cosmetic’s products will be more widely disseminated to women, contributing to bringing millions of women a new look. healthy and naturally glowing skin.

The latest fashion models Khanh Ly Boutique sent to young people are carefully selected, trendy and always at the forefront of trends. The youthful and lovely dresses are suitable for innocent and innocent girls. The girls can go to the street on the weekend, or simply go for a walk with their best friend on a sunny day. Portrait of shop owner Khanh Ly Boutique. Besides, Khanh Ly Boutique gives special favor to busy office ladies who always have to spend a lot of time thinking and asking themselves the question “What to wear tomorrow?”. “ Khanh Ly Boutique appears as a confidant standing side by side with customers to share about fashion styles, as well as open a new horizon for girls who are lost on the way to find their own personality. separate fashion “, Khanh Ly shared. A feminine, seductive evening gown design at the store Khanh Ly Boutique always pleases even the most demanding customers. In addition to the innocent and polite dresses when going to work, Khanh Ly Boutique also “cuts the hearts” of trendy ladies with many luxurious and feminine dresses. Versatile dresses can help her unleash her creativity in her passion for fashion. Khanh Ly shared her views: There are no ugly women, only women who do not know how to make themselves beautiful every day. Love yourself more, reward yourself with outfits that can enhance your own charm. Khanh Ly Boutique wishes to make Vietnamese women more beautiful and happy with quality fashion products, always at the forefront of trends and have their own taste. The products that the shop sends to women not only pay attention to the style, but also pay special attention to the material, each needle line is checked very carefully. “. The store offers a wide range of styles, from elegant to personal. Khanh Ly Boutique also promotes online sales with special care policies for customers with enthusiastic, polite and professional staff. After-sales customer service is of special interest. Always selling with all your heart, respecting customers is the guideline that Khanh Ly Boutique puts on top. Quality products and suitable for women’s economy. Khanh Ly Boutique Head office: Provincial Road 842 – An Phat – An Phuoc – Tan Hong – Dong Thap Contact: 0942253532 – 0944253532 – 0945253532 – Le Thi Khanh Ly

Vietnam Airlines also assists passengers in changing travel schedule due to epidemic effects. (Photo: CTV / Vietnam +) From May 11, Vietnam Airlines will raise the standard of anti-epidemic prevention to level 2 on a 4-level scale for all domestic flights. The airline also increases resources to assist passengers in the event of a change in the operating plan due to the influence of the airline COVID-19 translation . Specifically, the main measures taken by Vietnam Airlines to ensure disease safety, include rigorous examination of medical declarations and measurement of passenger body temperature before flight; refusing to carry passengers with unusual manifestations of health; installation of a sterilization mat at the boarding gate; arranging flight crews to move within the airport and between the airport-city by separate vehicle; ensure passengers and flight crew wear masks throughout the journey; providing antibacterial towels for passengers on the flight; aircraft disinfection at the end of the day and regular maintenance of the HEPA air filter. Facing the complicated development of the epidemic, Vietnam Airlines also adjusted the flight schedule of domestic and international flights. Passengers can refer to flight schedule and self-check flight status at website. For passengers with affected flights, the airline strives to keep all passengers promptly informed of changes in flight schedules via text, email or direct phone calls. To support passengers wishing to exchange and refund tickets due to the impact of epidemics, from May 10, Vietnam Airlines has implemented a support policy for tickets purchased in the Vietnamese market and has a completely domestic itinerary. geography. Passengers can refer to the ticket exchange and refund policy at the website https://www.vietnamairlines.com/en/sites/Hoan-doi-Covid. In order to save time for passengers, Vietnam Airlines has now implemented the feature to help passengers proactively cancel their seats, exchange tickets and refund tickets to vouchers right on the website, at the Manage booking section located on the homepage. Vietnam Airlines notes that for passengers who do not plan to travel on a reserved flight, before carrying out procedures for redemption and refund, passengers need to cancel their booking to avoid loss of seat cancellation fee (no-show). . The valid cancellation time is at least 3 hours before the departure time indicated on the ticket. In particular, Vietnam Airlines offers free refunds for passengers who choose to refund the voucher with 100% of the refund value. This voucher can be used to purchase air ticket , checked baggage and other additional services of Vietnam Airlines. In cases where you need a consultant and support, passengers can contact Vietnam Airlines’ official Facebook page at www.facebook.com/VietnamAirlines, Call Center 1900 1100 or Vietnam ticket offices. Airlines nationwide. During this period, due to increasing demand for flight changes, Vietnam Airlines Resources have been allocated to respond to messages, calls and emails sent to customer service, but the response time to passengers may be slower than usual./.

Please ask, if I want to renew my health insurance card to continue using the health insurance when I go for medical examination and treatment, where do I go? You read Thanh An (HCMC) Ho Chi Minh City Social Insurance Agency Answer: To renew the household health insurance card, the participants of health insurance only need to go to the social insurance collection agent, health insurance or the nearest social insurance agency to provide the old health insurance card code and pay the premium. If the insured cannot go directly to the social insurance collection agents, you can pay for the online health insurance renewal. Currently, Vietnam Social Security has cooperated with Bank for Investment and Development of Vietnam (BIDV) to deploy online payment services. The payment method for health insurance is implemented on the mobile device software and on the website of BIDV. Once the payment is completed, the health insurance card will be automatically renewed. Then, Vietnam Social Security will send a result message to the participant’s phone number. After performing the above-mentioned transactions, to check the results of the health insurance card renewal, participants can search by themselves by the following methods: – Access to the website of Vietnam Social Insurance at: https://baohiemxahoi.gov.vn/tracuu/pages/tra-cuu-thoi-han-su-dung-the-bhyt.aspx – Text message by syntax: BH THE “ID card of health insurance card” to 8079; – Call the customer care switchboard 1900.9068 of Vietnam Social Insurance for instructions.

When there is no social gap and working from home anymore, the digital transition is still inevitable This report is a survey of 2,760 customer care professionals in 9 markets – Singapore, Malaysia, Indonesia, Taiwan, Korea, China, Thailand, Vietnam and the Philippines, showing that despite companies are ready to change in the future, there are still some challenges. The data shows the customer service industry overview, the evolving customer experience and moving away from traditional channels. One of the ways that many companies are doing to improve communication with customers is to integrate an online chat application, from Facebook Messenger, WhatsApp Business to Viber. In the long term, besides this solution, businesses need to look for developed technologies to meet the needs of customers’ communication quickly, effectively and personalized. The report showed that: Increasing demand during the epidemic: 54% of respondents said that increasing requests for assistance was the biggest challenge last year; Narrow the skills gap: 60% of respondents in the Asia-Pacific region believe that employee training is a top consideration when applying a digital customer care system; In the “danger” there are “opportunities”: In 2020, when countries implement a blockade, many businesses have employees to work remotely. 58% of respondents said that working remotely helps them better handle customer support requests. However, the report also shows that the customer care industry seems to be experiencing gaps in skills. Respondents in all markets in the survey said that employee training is the top consideration when applying digital systems in customer care. Further data research shows that issues such as diversification of customer support channels, management and familiarization of new support channels are the most common challenges in digital transformation. In Vietnam, when asked about difficulties related to digital technology in customer care activities, 51% of respondents said that it is more and more customer support channels and 38% of respondents said that they are more and more customer support channels. that they are not familiar with the new support channels. Infobip encourages employers to train more customer care workers to adapt to the digital transformation and focus on investing in communication channels tailored to consumer behavior, so that the customer experience. the simplest, most convenient goods. Mr. Pham Gia Dan, Business Development Director of Infobip Vietnam said: “In 2020, companies that apply digital tools to deliver a more relevant experience to their customers, in general, are all reaping the benefits. Out of all surveyed markets, the customer care industry in Vietnam saw the most use of platforms and channels to deliver services. digital transformation in Vietnam is ready to “take off”.

In the special signing ceremony, there was the participation of Mr. Nguyen Huynh Dang Khoa – General Director of Co., Ltd. OH Pocket General Hospital and Mr. Vu Thanh Trung – Member of the Board of Management – Director of Military Bank of MB Bank. The signing ceremony was in the presence of Mr. Nguyen Huynh Dang Khoa – General Director Dr. OH and Mr. Vu Thanh Trung – Member of the Board of Management – Head of Banking Division, MB In the context that non-cash payment is one of the solutions concerned by the Government, promoting non-cash payments in medical examination and treatment is inevitable. According to the cooperation agreement between MB and Dr. OH, MB will provide Dr. OH cashless payment solutions. From there, customers using the service can pay more easily and conveniently. Mr. Nguyen Huynh Dang Khoa – General Director Dr. OH is sharing about the growth path and the potential that the partnership is heading towards In addition, MB’s digital banking services will be integrated into Dr. Software. AI – the standard pharmacy management software according to Decision No. 777 / QD-QLD dated November 27, 2018 and Decision No. 540 / QD-QLD dated August 20, 2018. This helps customers to Order medicine anywhere and receive medicine anytime with smartphone on the DR app. OH and MB. With that, MB will coordinate with Dr. AI deploys Dr. hospital management software AI HIS, includes functions such as: hospital information management, payment solution integration, wallet solution integration for hospitals and clinics in Vietnam. This software is expected to create a breakthrough in the field of medical examination and treatment, bringing a better experience to customers. The signing ceremony ends with the handover of flowers and souvenirs by representatives of the company Dr. OH and Military Commercial Joint Stock Bank representatives Also included in the cooperation agreement is the development of the Dr. wallet platform. OH – MB. Accordingly, customers using MB’s services can link their MB account with Dr. wallet. OH. Through that, Agents / Associates / Customers of Dr. OH is implemented including but not limited to transactions of deposits, deposits, cash withdrawals, transfers, payment for goods and services, collection and payment, COD delivery and other services.

An Nhien Coffee Tea Joint Stock Company with Anni Coffee brand was established and joined Amazon e-commerce floor in 2013. Revenue and customers from this e-trading floor account for 80% of the company’s sales; Growth rates are maintained from 60% to 100% per year. Green Diamond Production and Trading Joint Stock Company with the brand name Light Coffee also participates in the international e-commerce trading floor of Alibaba and has achieved many positive results in business activities.

Livestream connects with many customers to help businesses increase sales efficiency and reduce costs.

In the context that the world economy is affected by the Covid-19 pandemic, the participation in international electronic trading floors helps businesses connect with customers around the world.

Mr. Kuo Yiling, Chief Representative of Asia-Pacific of Alibaba said that Vietnam currently offers over 600,000 products on Alibaba. On average, these partners receive over 50,000 quotation requests from around the world each day.

Customer care and international transactions through e-commerce floors at a tea and coffee exporting enterprise in Ho Chi Minh City.

Mr. Kuo Yiling assessed that Vietnam has the ability to provide competitive goods on international e-commerce floors.

“Alibaba has approached and accompanied many partners in Vietnam for more than 10 years. The number of reputable suppliers from Vietnam has increased rapidly since the first days. We see Vietnam has a great potential for globalization, with the ability to provide competitive goods and the quality of the staff becoming more and more proficient, ”said Mr. Kuo Yiling.