After the investigation process, the Military Bank (MB) said that MB discovered an individual working at this bank to leak customer information, this individual had seriously violated the regulations of the Bank. Bank. MB’s announcement emphasized that, in the spirit of respecting the law, the Bank is committed to taking strict measures to ensure absolute compliance with the provisions of the law on protecting customer information. MB transferred the profile of the person who leaked Hoai Linh’s account information to the investigating agency At the same time, there will be appropriate disciplinary measures for individuals who disclose/leave information, fail to comply with professional ethics regulations, and do not comply with Laws and regulations of the bank. Currently, MB has suspended the work of the above violator and will organize disciplinary action with the highest form of the violator, and at the same time, the bank has transferred the file to the investigation agency for handling. MB confirmed that the above information disclosure was not caused by a breakdown in the bank’s information technology system or a hacker attack. Because the bank’s IT system is built on the most advanced technology and security platforms in the world today, the bank’s online transaction rate reaches 90% with 100 million safe transactions. For example, for the APP MB product, the bank has brought financial experiences beyond expectations to customers. MB’s representative also emphasized that transaction information at MB is protected by 3 layers of fences, including: First, the eMB application protection system with the feature of refusing to install with unsafe devices; anti-decompile and lock protect sensitive data; The second layer of encryption protects when the application transmits information to the service server at the bank, ensuring data integrity and inviolability; The final barrier of protection is built on each feature provided by Ebank (when applying Smart eKYC technology to identify customers, additional AI is used for face and voice authentication; using Generation Digital OTP. 3.0 with the addition of Dynamic Key security technology being used by the Singapore government…). Along with that, “In order not to let similar incidents happen again, in order to secure information and transaction data of customers, MB has also reviewed the working processes, strictly decentralized and tightened more work discipline” – MB representative confirmed.

In the spirit of respecting the law, the Bank commits to take strict measures to ensure absolute compliance with the provisions of the law on protecting customer information; take appropriate disciplinary measures for individuals who disclose/leave information, do not comply with professional ethics regulations, do not comply with the provisions of law, regulations of the bank. Specifically, the Bank has suspended the work of individual violators and will organize disciplinary action with the highest form of violators, and at the same time transfer the file to the investigating agency for handling. Information to the press, MB confirmed that the disclosure of information was not due to a breakdown in the bank’s information technology (IT) system or a hacker attack. The bank’s IT system is built on the most advanced technology and security platforms in the world today, the bank’s online transaction rate reaches 90% with 100 million safe transactions. For example, for the APP MB product, the bank has brought financial experiences beyond expectations to customers. Transaction information is protected by 3 layers of fences including: The first is the eMB application protection system with the feature of refusing to install with unsafe devices; anti-decompile and lock protect sensitive data; The second layer of encryption protects when the application transmits information to the service server at the bank, ensuring data integrity and inviolability; The final barrier of protection is built on each feature provided by Ebank (when applying Smart eKYC technology to identify customers, additional AI is used for face and voice authentication; using Generation Digital OTP. 3.0 with the addition of Dynamic Key security technology being used by the Singapore government…). “In order not to let similar incidents happen again, in order to secure the information and transaction data of our customers, we have also reviewed the working processes, strictly decentralized and tightened the working discipline. more work”- MB emphasized.

MB confirmed that this information disclosure was not caused by a breakdown in the bank’s IT system or a hacker attack The Bank’s handling method for violators: The Bank has suspended the violator’s work and will organize disciplinary action with the highest form of violators, and the bank has transferred the file to to the investigating agency for handling. MB confirmed that the above information disclosure was not caused by a breakdown in the bank’s information technology system or a hacker attack. The bank’s IT system is built on the most advanced technology and security platforms in the world today, the bank’s online transaction rate reaches 90% with 100 million safe transactions. For example, for the APP MB product, the bank has brought financial experiences beyond expectations to customers. Transaction information is protected by 3 layers of fences including: First, the eMB application protection system with the feature of refusing to install with unsafe devices; anti-decompile and lock protect sensitive data; The second layer of encryption protects when the application transmits information to the service server at the bank, ensuring data integrity and inviolability; The final barrier of protection is built on each feature provided by Ebank (when applying Smart eKYC technology to identify customers, additional AI is used for face and voice authentication; using Generation Digital OTP. 3.0 with the addition of Dynamic Key security technology being used by the Singapore government…). “In order not to let similar incidents happen again, in order to secure the information and transaction data of our customers, we have also reviewed the working processes, strictly decentralized, and tightened the working discipline. more work” – MB representative confirmed.

The suspected bank statement of comedian Hoai Linh was released. Immediately after receiving the feedback, MB checked and verified the above incident, discovered that an individual working at the bank had leaked customer information, this individual had seriously violated regulations. of the bank. “In the spirit of respecting the law, the Bank is committed to taking strict measures to ensure absolute compliance with the provisions of the law on protecting customer information. The Bank will take appropriate disciplinary measures for individuals who disclose/leave information, do not comply with professional ethics regulations, do not comply with the Laws and regulations of the bank,” the notice stated. Before the above incident, the bank suspended the work of the violating individual and will organize disciplinary action with the highest form, at the same time, the bank has transferred the file to the investigation agency for handling. In addition, the bank confirmed that the above information disclosure was not caused by a breakdown in the bank’s information technology system or a hacker attack. The bank’s IT system is built on the most advanced technology and security platforms in the world today, the bank’s online transaction rate reaches 90% with 100 million safe transactions. According to the bank, for the APP MB product, the bank has brought financial experiences beyond expectations to customers. Transaction information is protected by 3 layers of fences including: The first is the eMB application protection system with the feature of refusing to install with unsafe devices; Anti-decompile code and locking protect sensitive data. The second layer of encryption protects when the application transmits information to the service server at the bank, ensuring data integrity and inviolability; The final barrier of protection is built on each feature provided by Ebank (when applying Smart eKYC technology to identify customers, additional AI is used for face and voice authentication; using Generation Digital OTP. 3.0 with the addition of Dynamic Key security technology being used by the Singapore government…). According to MB, in order not to let similar incidents happen again, and to keep customers’ information and transaction data secure, the bank has also reviewed the working processes, strictly decentralized and stricter work discipline.

Mr. Nguyen Duc Huy – Deputy Director of the MB Banking Division represented the award. (Photo: Vietnam +) After two consecutive years (2019, 2020) enrolled with Sao Khue award for 2 digital banking products: App MBBank and Biz MBBank, Military Commercial Joint Stock Bank (MB) has just received the Sao Khue award. 2021 for an online identity solution (eKYC). In 2 pre-qualification rounds and direct presentations, MB’s eKYC solution was highly voted by the Board for optimizing customer experience on the digital platform. Accordingly, customers can use the eKYC feature above App MBBank to open and identify a 100% bank account online without going to the counter. Immediately after completing the identification procedure, customers can immediately use services such as: transfer within and outside the system, bill payment (electricity, water, air tickets), online savings, online loans. … MB is one of the pioneers in implementing eKYC in Vietnam, and the bank with the highest eKYC success rate, about 80% of the banks applying this solution in Vietnam. Up to now, about 1.8 million MB customers have successfully opened bank accounts with eKYC, accounting for 70% of the total number of new customers since the time MB officially applied eKYC. Especially, eKYC solution MB is the pioneer and only solution in the Vietnamese market providing a full range of technology Face Recognition and voice. With Machine Learning technology, customer data can be identified and extracted through photos. In addition, MB’s eKYC is capable of recognizing and verifying faces / voices according to information on each customer’s personal papers, recording the information. biometrics corresponding to the user’s checking account. With the completion of the technology system, operating procedures, … to deploy eKYC on Mobile Banking application, MB allows customers to identify online through 3 basic steps: Turn around according to instructions, read random PIN code, take pictures with identification and check life by random method. Estimated total time with each process identifier is about 45 seconds. Notably, MB’s eKYC solution is deployed on Dynamic Key and Digital OTP platforms, ensuring customer information security. In 2021, MB determined to continue focusing on products with high technology content. The fact that MB won the “Sao Khue” award for the 3rd consecutive year shows the bank’s strong digital transformation spirit as well as the bank’s high determination in implementing the 2021 motto “Accelerating numbers; retail breakout; safe-efficient, ”continues the vision“ MB is the most convenient bank, ”making MB become“ No. 1 in digital banking, five in the top 3 retail banks in Vietnam ”./.