The explosion of mass tourism has allowed many people to visit new places without learning about the local culture or language. Many tourists only meet locals when cleaning hotel rooms. 16 months of closure because of the Covid-19 pandemic has caused the tourism industry to suffer. However, this huge industry that holds hundreds of millions of jobs is not going to collapse. It will return with the hope of changing in a sustainable direction, for the better, South China Morning Post identify. Karon Beach in Phuket (Thailand) is deserted on September 30, 2020. Photo: SCMP. Report of World Travel and Tourism Council in September 2020 identified four major changes in the future of tourism: travel demand, health and hygiene concerns, digitalization trends, and sustainability. In terms of demand, visitors will shift to prefer things that are familiar, predictable and reliable, which means local tourism is boosted. That will be evident in major countries with solid tourism foundations such as the US, European countries, Japan and China. International tourists will pay more attention to local characteristics instead of rushing to any place containing the combination of “blue sea, white sand, golden sunshine”. Airline packages will become obsolete. Health and hygiene concerns do not stop at temporary levels. Attending events, especially indoor and crowded ones, is challenging. The pandemic has made foreign travel dangerous, especially for developing countries with weak health infrastructures. The cumbersome administrative procedures to check visitors during the epidemic season will hinder this demand. The trend of digitalization in tourism will interfere and influence in two opposite directions. On the one hand, social networks will help plan trips without human contact and reduce dependence on travel agencies. On the other hand, the need for reliable sources of information can also strengthen the role of travel agencies. In addition, digitalization will also raise concerns about data privacy in international travel. Finally and most importantly, sustainability is effectively addressed. Mass tourism has caused great harm to the environment, “polluting” the experience and enjoyment of trips. The beaches of Bali (Indonesia) or Boracay (Philippines) are much less attractive when filled with plastic waste and untreated sewage. Crowding along the Great Wall at the Badaling section with thousands of other hikers or queuing to conquer Everest lowers the excitement of the experience. The Chinese crowd the Great Wall as fears of an epidemic fade. Photo: CNN. Business trips will be limited but more purposeful, as deep knowledge of foreign markets and different cultures remains key to the success of international businesses. This affects the airline industry, but it’s not bad news. In the future, the tourism industry will probably still hold 330 million jobs and serve 1.5 billion people a year or even more. However, visitors will pay more attention to the local environment and culture. Small groups of traveling friends will be formed to replace crowded groups like “broken bees”.

According to Nguyen Viet Hong, General Director of Vina CHG, said: “The Hologram 3D+ anti-counterfeiting stamp is developed on a digital platform, printed with multi-dimensional laser engraving technology, creating floating and sinking effects, helping consumers easily recognize it. presented through 3D effects, different from the usual hologram stamps on the market”. This type of stamp is combined with traceability software and SMS, so it is not only difficult to counterfeit but also supports businesses in managing business systems on digital platforms, helping consumers to retrieve information, authenticate products accurate, fast products, suitable for most industries on the market today. Stamps are integrated with SMS technology and QR Code traceability on 3D Hologram background Not only has good anti-counterfeiting ability, high aesthetics, 3D + hologram stamps will also bring more advanced utilities to businesses, helping businesses save costs and operate professionally by integrating capabilities. customer care software, warranty activation…

Electricity of Vietnam (EVN) will promote digital transformation, follow the motto “customer-centered”, analyze behavior to provide added services, ensure customers have the ability to interact “anytime, anywhere” in digital space (photo taken before April 27). Photo: VNA With the goal of being in the Top 4 in ASEAN in terms of business and customer service, Electricity of Vietnam (EVN) will promote digital transformation, following the motto “customer-centric”, analyzing customer vi to provide value-added services, ensuring customers have the ability to interact “anytime, anywhere” in the digital space. * Approaching Top 4 ASEAN Information from EVN said that, with business and customer service, the group aims to be in the Top 4 in ASEAN. Through the results of measuring a number of key indicators on production and business activities as well as through evaluations of international organizations, EVN has also approached this goal. Mr. Bui Quoc Hoan, Deputy Head of EVN’s Business Department said, specifically, with the electricity access index, the reform chain implemented since 2013 has increased by 129 places. Up to now, Vietnam ranks 4th in ASEAN, after Malaysia, Thailand, Singapore; ranked 27th in the world and made an important contribution to Vietnam’s business environment index. With the power supply reliability index, EVN is making efforts to approach the Top 4 in ASEAN. Regarding the customer satisfaction score of EVN, the independent consultant implements the assessment method similar to other countries in the region. EVN achieved 8.29 points/10 points in 2019; among the Top 4 in ASEAN. Notably, digital transformation results in business and customer services such as: electronic invoices, field applications, electronic payments, online services, multi-channel customer care centers, etc. .. of EVN has a high transaction rate and is equivalent to leading power enterprises, such as Sing Power of Singapore, MEA of Thailand. According to information from Mr. Bui Quoc Hoan, in the ASEAN region, EVN is the first unit to implement electronic purchase and sale contracts and conduct electricity service transactions in electronic form. Not only taking the lead, but EVN also deployed widely and received great support from customers. Electricity transactions in the electronic form of EVN have been officially implemented since December 2019 and so far, there have been over 2 million contracts. EVN will also promote the quality of online electricity service level 4; electricity purchase and sale contracts and electricity services are transacted electronically (photo taken before April 27). Image; Duc Dung/BNEWS/VNA *Customer is the center According to EVN, digital transformation in business and customer services of EVN is implemented synchronously under the motto “Customer-centric” and thoroughly applies the principle of transforming activities that have not been digitized into into digitization; operations are still manual, not automatically converted to automatic; apply new technologies to replace old ones; take advantage of the power of digital technology, digital data, improve production and business efficiency, create new added value for the corporation as well as for customers. According to the Group’s Digital Transformation Project and according to the tasks assigned by the Steering Committee for Digital Transformation and the application of technology of the fourth industrial revolution to EVN’s production and business activities, digital transformation in Sales and customer service will focus on such contents as: building a shared customer care platform for the whole corporation to provide customer care services in the direction of “personalization” and creating comprehensive, consistent customer experience; linking EVN’s customer care platform with other partners to take care of and create new added value for customers. At the same time, automate the receiving and processing of customer requests through the Customer Care Center. Building a unified customer identification database in EVN. Applying artificial intelligence to analyze customer behavior and improve service quality. EVN will also promote the quality of online electricity service level 4; electricity purchase and sale contracts and electricity services are transacted electronically; pay electricity and service charges by non-cash method. Another key work will be done by EVN, which is the digitization of all field work of workers through applications deployed on mobile platforms. The Group will also modernize the metering system through the implementation of electronic meters and piloting the smart meter system; improve the electricity access index by connecting national databases such as population, land, … to reduce customer records and procedures; electricity service application without surveying through the use of field information data, GIS-based operation management information. According to Mr. Bui Quoc Hoan, the group has thoroughly applied international standards to improve, digitize and virtualize electrical services. Through transforming processes, people and technology; EVN strives to bring many benefits to customers. Specifically, the deployment of multi-channel services, online services, integration of service provision through the National Public Service portal, etc. makes it easy for customers to access, participate, and monitor electricity services. Information about EVN’s services, as well as the settlement process, is public and transparent to customers. With the customer’s documents and procedures, which can be received by EVN through online transaction channels, or through field applications when EVN is surveying and constructing, it has brought convenience and shortened the time. transactions for customers. EVN’s time to process and resolve customer’s requests is thoroughly shortened through technologies. For example, location locating applications help workers quickly move, to promptly respond to customer requests. Service costs are calculated transparently and make it easy for customers to pay via banks and e-wallets of payment intermediaries.

Customers are using the electricity customer management system built by EVNICT. Hoang Dung/BNEWS/VNA Specifically, the Corporation promotes the application of digital technology to innovate and improve the management and operation process of the power system; Design experiences to attract more and more customers to interact on digital channels, enhance analytics to understand customers. The Corporation also improves processes, optimizes corporate governance, enhances governance and data-driven decision-making; Build a digitally savvy, conscious and skilled workforce. At the same time, build a strong and flexible digital ecosystem, maximize shared services and data, and enhance security. This transformation, according to EVNSPC’s General Director, aims to improve management capacity and efficient exploitation and operation of the power grid; improve the quality of customer service in the field of electricity business. Besides, improving project management capacity in the field of construction investment; improve internal management capacity; improve telecommunications infrastructure capacity, apply digital technology platforms. In order to carry out the set tasks, EVNSPC has developed specific plans and solutions. One of the remarkable solutions being implemented by the Corporation is the successful deployment of interconnected and integrated shared applications of the Electricity of Vietnam (EVN) according to the roadmap, and at the same time studying develop specific software to meet the requirements of sustainable development of EVNSPC. Along with the coordination to complete the overall monitoring system of information technology and telecommunications infrastructure, used exclusively as a capacity building tool for management consulting and administration on the application and development of science and technology in Vietnam. At all levels throughout EVNSPC, the Corporation also ensures information safety and security at all levels, meeting the readiness for the digital transformation roadmap for the period 2021 – 2022./

To respond well to this trend but still ensure system safety, the banking industry has made great efforts by applying a series of new technologies such as e-wallets, eKYC, multi-platform digital services, etc. Electronic Customer Identification (eKYC) The online transaction process cannot be perfect if the customer still needs to go to the transaction office to carry out the account opening procedure. Therefore, eKYC (Electronic Customer Identification) is considered a must-have piece in the digital banking picture. Pioneering this application of technology, with the new generation BIDV SmartBanking, customers can complete all registration steps at home, through BIDV’s eKYC system. Users only need to take a photo of their identification, a photo of their face, and the system will check the valid information and open an account for customers to use banking services immediately. BIDV representative – Ms. Nguyen Thi Quynh Giao – Deputy General Director in charge of Retail Banking said: eKYC is a new step in BIDV’s comprehensive digitalization strategy when investing in digital channels, digital processes as well as digital products. This development is also a testament to BIDV’s efforts to better serve customers and bring more convenient digital products. “. In just 2 months since its implementation, BIDV has recorded nearly 200,000 successful registrations via eKYC on SmartBanking. eKYC is an important step in the bank’s digitalization strategy. Cross-platform trading, following individual needs In the increasingly busy life cycle, problems such as remembering passwords, switching transaction devices, balancing revenues and expenditures, etc. also become a nuisance for many customers. Grasping that mindset, many banks are improving their services to offer effective support solutions. In the case of BIDV SmartBanking, this digital bank has expanded the application to include phones, computers, smart watches, smart keyboards, etc., helping users to make transactions anytime, anywhere. through personal devices and at the most convenient time and space. In particular, these devices use uniformly only 1 account name, 1 password for each user, minimizing inconvenience for customers. BIDV SmartBanking has also just launched a new function that allows customers to set up a revenue and expenditure plan (planning revenues, proportioning expenses for living, shopping, saving …) and closely reporting the implementation process. present. This function touches the practical needs of many young customers. Having an overview of expenses will help users monitor their personal finances, thereby balancing money sources, cutting unnecessary expenses, easily accumulating and responding to risks. risk in life. Currently, on mobile application stores, there are also some similar revenue and expenditure management support software, but most of you will have to enter information completely manually and pay to use it, not automatically and built-in on mobile devices. banking applications such as BIDV SmartBanking. Convenient banking applications such as BIDV SmartBanking allow unified login on all devices (Mobile, Laptop, PC, Apple Watch…). Electronic wallet According to a report by IDC, Vietnam has an e-wallet growth rate of 67% in the 2017-2022 period, ranking third in the Asia Pacific region, just behind China and South Korea. According to this report, the demand for e-wallets will continue to increase due to the impact of the Covid-19 epidemic along with the increasingly strong influence of the Millennials (those born after 1980 to early 2000) and GenZ (those born after 2000) (source). This demand poses a great challenge and is also a rare opportunity for financial institutions to race to break through the rankings. According to a share from BIDV, this banking giant is aiming to create a large-scale service ecosystem for BIDV SmartBanking users. Thanks to that, BIDV SmartBanking customers will be able to use all functions of e-wallets and banking services such as money transfer, savings, loan repayment… on the same application. To develop this ecosystem, BIDV has promoted links with financial institutions, signed cooperation agreements with more than 1,000 suppliers and 32/43 Fintech companies in Vietnam to provide more than 2,000 payment services on e-wallets. and continue to expand the ecosystem in the near future. Through the above examples, it can be seen that in the context of the pandemic, banks are actively turning ‘danger’ into ‘opportunity’, changing the form of product and service provision to catch up with the trend and dominate the market. New markets, new habits, new behaviors. This not only brings benefits to customers, but also promises to help Vietnam’s financial system move closer to global digital technology.

Kim Tin Group and FPT Corporation officially signed the contract and launched the comprehensive Digital Transformation project. Photo: Housing The cooperation project between Kim Tin Group and FPT Corporation is considered one of the largest and most comprehensive digital transformation projects among non-state enterprises in Vietnam today. The goal of the project is that Kim Tin Group’s apparatus operates uniformly and optimizes supply chain management throughout the system, intelligent production management, transparent and effective financial management, and process digitization. working to increase labor productivity and support the operating system to make quick and timely decisions on a centralized data platform. Mr. Nguyen Tien Hai – Chairman of Kim Tin Group, shared: “Over the past 21 years, the group has been one of the enterprises that have applied the ERP management system since 2008. However, up to now, The old software cannot meet the needs of use and rapid development of the whole system, so we decided to invest in the SAP system to serve the current and future development needs.” Kim Tin Group determines that digital transformation and technology application in all management, production and business activities will be the foundation for creating synergistic strength for the group; At the same time, it is expected that this investment, with the companion of FPT Corporation, will quickly bring Kim Tin into successful operation of SAP S/4HANA, S&OP and MES intelligent production management, digitizing methods operating method, increasing customer experience, thereby making Kim Tin a market leader and serving society”.

Production line automation chuyền Stepping into the Z131 Factory (trade name is 31 Electromechanical and Explosives One Member Limited Liability Company), the modern machinery and chain system makes many people admire. These can be mentioned as: Automatic welding robot arm produces uniform products such as stamping, quality assurance, aesthetics; Automatic paint line helps to cover the product with beautiful glossy paint, meeting high technical standards… The benefit from these chains is that workers do not have to directly participate in hazardous and arduous jobs that pose a risk to health. Over the years, Z131 Factory has focused on investing in advanced equipment and high automation. According to Colonel Hoang Thanh Son, Secretary of the Party Committee, Chairman of the 31 Electromechanical and Explosives One Member Company Limited, this is an important factor for the factory to keep pace with the increasing requirements for production capacity and quality. product quantity. For example, the industrial explosives production line at the factory is currently in the most modern technology group of Vietnam and the world. This line only needs 6-7 operators instead of the previous need of 21 people per shift, not only increasing product quality but also doubling productivity. The automatic coating system of Z131 Factory helps products to be uniform in quality, ensuring technical and artistic standards. Factory Z131 also promotes the promotion of internal resources by arousing the creative labor spirit, promoting the capacity of each officer, engineer, and employee through scientific research and application of technical innovation initiatives. art. Thanks to these initiatives, productivity increases, workers’ incomes are higher, creating more motivation for each person to try harder. From small ideas to large-scale research projects, all are recognized by the factory and have the form of worthy rewards, timely encouragement and encouragement of the working spirit of collectives and individuals. In order to improve productivity, quality, and stabilize production, the factory focuses on research and application of new technologies. In 2020, the factory had 19 scientific research projects at all levels. In which, there are 1 state-level project, 1 defense ministry-level project, 2 projects at the General Department of Defense, 15 grassroots-level projects; promote 572 initiatives, benefit value reached 4 billion. Digital technology helps increase work efficiency Factory Z131 is one of the units that boldly deploy digitization to serve work and tasks, moving towards applying paperless office. Lieutenant Colonel Nguyen Khac Thu, Head of Information Technology Department (Factory Z131) said that the factory has invested in building infrastructure, which is an intranet system connecting departments and enterprises. This is the basis for promoting the process of digitization and implementation of information technology applications in operation management. Currently, the factory has applied electronic office software that allows sending and receiving electronic documents, and job planning management software on the internal network. The factory also applies information technology in the management of finance, materials, labor and salary; put the face recognition timekeeping system into use. In addition, there are many other digitized applications such as management systems, production statistics, automatic parking systems, production and security surveillance cameras.. No matter how modern the technology is, if there is no human resource capable of mastering it and successfully applying it in practice, the desired effect will not be achieved. Understanding this issue, Z131 Factory is always interested in improving the quality of human resources. Employees are continuously trained and retrained to improve their skills. The factory combines both on-site training and coordination with partners to transfer technology and send training facilities. Building high-quality, skilled human resources has always been identified as a key factor for the factory to continue to innovate production processes, master technology and equipment. Improving professional qualifications is also the key to promoting creative labor of officials, engineers and employees, thereby helping Z131 Factory constantly increase productivity, product quality, and improve the environment. work, ensure production safety.

Sinopharm’s COVID-19 vaccine is given to people in Dubai, UAE on February 28, 2021. Photo: AFP/VNA According to the above official, Big Data technology will help UAE health authorities control the COVID-19 pandemic more effectively. In the future, the country will have more “digital” hospitals so that people can access telemedicine solutions more often. AlAjme expert affirmed that the UAE has enough modern infrastructure to provide the best healthcare services. This is in line with the UAE government’s Information Technology Strategy 2021 and the National Innovation Strategy, which focuses on efforts to make the UAE a fully “digital” country. In addition, the “UAE Vision” plan also focuses on applying cloud computing to create positive changes in the healthcare sector. The UAE currently has two laws in place regarding healthcare providers. The first is the Law on Health Information Technology, which regulates the use of technology in healthcare. The second is the law on medical examination and treatment processes and procedures for parties building telemedicine systems. In fact, high-tech infrastructure and the development of the health sector are the “backbone” of the UAE in the current fight against COVID-19. Decisions about distributing preventive vaccines, opening field hospitals or building isolation areas are all based on digitized real data. Last year, the UAE Ministry of Health also implemented the Tatmeen digital platform to secure the supply chain in the healthcare industry. This platform helps to track medical products in the supply chain, helps promote transparency, prevents unauthorized or expired products.

ENVSPC will join FPT in digitizing and digitalizing many processes. Southern Electricity Corporation (EVNSPC) and FPT Corporation have officially signed a strategic cooperation agreement in the field of digital transformation. This is part of the plan to turn EVNSPC into a digital enterprise by 2025. According to the cooperation agreement, EVNSPC will join FPT in digitizing and digital transformation of power distribution business operations management processes, contributing to improving the quality and efficiency of distribution management and business. electricity distribution, reduce costs, improve the competitiveness of the company. Mr. Nguyen Phuoc Duc – General Director of EVNSPC affirmed: “Digital transformation is the most important key program of EVNSPC, a strong driving force for EVNSPC to continue to improve its competitiveness, promote its growth and increase credibility with customers. We are determined to become a digital enterprise, ready to accept and test new ideas and technologies, make points, do it quickly, then evaluate and replicate; promote innovation”. Towards this goal, FPT will propose a number of digital transformation focuses that can be implemented right at EVNSPC, closely following the unit’s 5 key digital transformation goals for the period 2021 – 2022 towards 2025, including including: Accelerating the application of digital technology to innovate and improve the management and operation process of the power system; Design experiences to attract more and more customers to interact on digital channels, enhance analytics to understand customers; Improve processes, optimize corporate governance, enhance governance and data-driven decision making. EVNSPC also plans to build a strong and flexible digital ecosystem, maximize services, shared data, enhance security and so on. Mr. Nguyen Van Khoa – General Director of FPT Corporation expressed that EVNSPC has a great vision and determination to innovate for development. “FPT will study and advise on a suitable and effective digital transformation roadmap and commit to accompany EVNSPC on the digital transformation roadmap (…), contributing to turning EVNSPC into a digital enterprise soon” – Mr. Khoa said. The EVNSPC’s digital transformation program is one of the key themes of EVN Group’s 2021 which is “Digital transformation in the Vietnam National Electricity Corporation”. Over the years, EVNSPC has prioritized investment in information technology in improving business operations and has prepared for the digital transformation strategy. It is known that EVNSPC has deployed many technology solutions to serve electricity customers, EVNSPC has provided 100% of online electricity services to customers on website www.cskh.evnspc.vn and through Portal National public service, 21/21 Southern member Power Company has connected with the Public Administration Center in the “one-stop shop” method to quickly respond to people’s electricity demand . In system operation, EVNSPC has deployed SCADA system, built on 230 unmanned 110kV substations synchronously connected with remote control centers at units, initially building GIS maps and data Big data, thereby successfully building a series of IT application systems to improve business-business efficiency in the Corporation such as: Customer Management Information System (CMIS) , Remote metering data collection and management system (MDMS), Power purchase and sale monitoring system in the field of business (MDAS); Power and Grid Engineering Management System (PMIS), Grid Reliability Management System (OMS); Supervisory control and data acquisition system (SCADA); GIS system 110kV, GIS 220kV; Safety monitoring system through images in the field of technical and safety management;…

ENVSPC will join FPT in digitizing and digitalizing many processes. Accordingly, EVNSPC will work with FPT to digitize and digitally transform power distribution business operations management processes, contributing to improving the quality and efficiency of electricity distribution business and management. reduce costs, improve the competitiveness of the company. FPT will propose a number of digital transformation focuses that can be implemented right at EVNSPC, closely following the unit’s 5 key digital transformation goals for the period 2021 – 2022 towards 2025, including: Accelerating application digital technology to innovate and improve the management and operation process of the power system; Design experiences to attract more and more customers to interact on digital channels, enhance analytics to understand customers; Improve processes, optimize corporate governance, enhance governance and data-driven decision making; Building a strong and flexible digital ecosystem, maximizing shared services and data, enhancing security and privacy… Thereby helping EVNSPC become a strong unit in EVN Group in terms of transformation. change numbers and operate on digital platforms; save costs, improve service capacity and labor productivity. EVNSPC and FPT Corporation signed a strategic cooperation agreement on digital transformation, realizing the goal that ENVSPC will become a digital enterprise by 2025. Mr. Nguyen Phuoc Duc, General Director of Southern Power Corporation affirmed: “Digital transformation is the most important key program of EVNSPC, a strong driving force for EVNSPC to continue to improve its competitiveness and development. promote growth and increase prestige among customers. We are determined to become a digital enterprise, ready to accept and test new ideas and technologies, make points, do it quickly, then evaluate and replicate; promote innovation. We believe that the synergy between FPT’s capacity, experience in digital transformation as well as the knowledge of the electricity industry and the highest determination of EVNSPC will quickly and effectively promote digital transformation programs, bringing new benefits to customers. real value for customers”. Mr. Nguyen Van Khoa, General Director of FPT Corporation shared: “As a partner of EVN for many years, FPT realizes that EVNSPC has a great vision and determination to innovate to develop even more strongly in the future. This milestone is the beginning of specific actions and specific proposals to effectively solve each problem of EVNSPC that the two sides jointly embarked on. FPT will research and advise on a suitable and effective digital transformation roadmap and commit to accompanying EVNSPC on the digital transformation roadmap. I believe this cooperation will bring positive results in the coming time, contributing to making EVNSPC a digital enterprise soon.” The EVNSPC’s digital transformation program is one of the key themes of EVN Group’s 2021 which is “Digital transformation in the Vietnam National Electricity Corporation”. Over the years, EVNSPC has prioritized investment in information technology in improving business operations and has prepared for the digital transformation strategy. FPT proposes a number of digital transformation centers that can be implemented at EVNSPC. EVNSPC has implemented many technological solutions to serve electricity customers, EVNSPC has provided 100% of online electricity services to customers on the website www.cskh.evnspc.vn and through the National Public Service Portal, 21/21 Southern Regional Power Companies have connected with the Public Administration Center in the “one-stop shop” method to quickly respond to demand. electricity use of the people. In system operation, EVNSPC has deployed SCADA system, built on 230 unmanned 110kV substations synchronously connected with remote control centers at units, initially building GIS maps and data Big data, thereby successfully building a series of IT application systems to improve business-business efficiency in the Corporation such as: Customer Management Information System (CMIS) , Remote metering data collection and management system (MDMS), Power purchase and sale monitoring system in the field of business (MDAS); Power and Grid Engineering Management System (PMIS), Grid Reliability Management System (OMS); Supervisory control and data acquisition system (SCADA); GIS system 110kV, GIS 220kV; Safety monitoring system through images in the field of technical and safety management;… With the orientation and approach according to the roadmap set out by the Government and EVN, EVNSPC wishes to gradually bring digital transformation into all areas of production and business activities, daily supply to increase labor productivity, save cost savings in production and business activities and synchronous administrative reform at all levels in order to implement a roadmap to quickly and efficiently apply technology to serve customers using electricity services. As a reliable strategic partner of Vietnam Electricity, FPT has been advising on building a digital transformation roadmap and dozens of large and small projects for Vietnam Electricity and EVN’s member companies such as: EVNHANOI, EVNHCM, Northern EVN, EVN ICT… In early 2021, FPT successfully and on time implemented one of the two projects to provide software to digitize the FPT Spro process to digitize the dispatching work for the EVNHANOI Power System Dispatch Center. This is the initial result of the “EVNHANOI digital transformation” journey that EVNHANOI and FPT IS signed a cooperation agreement in December 2019. In addition, as part of the series of activities of the Consulting Project on Building a Digital Transformation Roadmap for EVNHCM to be signed at the end of 2020, FPT has also conducted two digital transformation awareness training sessions for EVNHCM.

Southern Electricity Corporation signed a cooperation agreement with FPT on digital transformation. Photo: FPT May 25th in City. In Ho Chi Minh City, Southern Electricity Corporation (EVNSPC) and FPT Joint Stock Company officially signed a strategic cooperation agreement in the field of digital transformation in the electricity business and management system. implementation, realizing the goal that EVNSPC will become a digital enterprise by 2025. According to FPT, this event continues to affirm the effective cooperation relationship between FPT and EVNSPC in particular and Electricity of Vietnam (EVN) in general. EVNSPC will join FPT in digitizing and digital transformation of power distribution business operations management processes, contributing to improving the quality and efficiency of power management and distribution business, reducing costs, and improving power distribution. high competitiveness of the company. FPT will propose a number of digital transformation focuses that can be implemented right at EVNSPC, closely following the unit’s 5 key digital transformation goals for the period 2021 – 2022 towards 2025, including: Accelerating application digital technology to innovate and improve the management and operation process of the power system; design experiences to attract more and more customers to interact on digital channels, enhance analytics to understand customers; improve processes, optimize corporate governance, enhance governance and data-driven decision-making; building a strong, flexible digital ecosystem, maximizing shared services and data, enhancing security and privacy… Thereby helping EVNSPC become a strong unit in EVN in terms of digital transformation and operation on digital platforms; save costs, improve service capacity and labor productivity. According to Mr. Nguyen Phuoc Duc, General Director of Southern Power Corporation, digital transformation is the most important key program of EVNSPC, a strong driving force for EVNSPC to continue to improve its competitiveness and promote its speed. growth and reputation among customers. EVNSPC is determined to become a digital enterprise, ready to accept and test new ideas and technologies, make points, do it quickly, then evaluate and replicate; promote innovation. Mr. Nguyen Phuoc Duc believes that the synergy between FPT’s capacity, experience in digital transformation as well as understanding of the electricity industry and EVNSPC’s highest determination will quickly and effectively promote digital transformation programs, bringing provide real value to customers. Mr. Nguyen Van Khoa, General Director of FPT expressed his belief that this cooperation will bring positive results in the coming time, contributing to making EVNSPC a digital enterprise soon. EVNSPC’s digital transformation program is one of EVN’s key themes in 2021, which is “Digital transformation in the Vietnam National Electricity Corporation”. Over the years, EVNSPC has prioritized investment in information technology in improving business operations and has prepared for the digital transformation strategy. As a reliable strategic partner of Vietnam Electricity, FPT has been advising on building a digital transformation roadmap and dozens of large and small projects for Vietnam Electricity and its member companies. such as the Hanoi Electricity Corporation (EVNHANOI), the City Electricity Corporation. Ho Chi Minh City (EVNHCM), Northern Electricity Corporation – Northern EVN, Electricity Telecommunications and Information Technology Company (EVN ICT)… In early 2021, FPT successfully and on time implemented one of the two projects to provide software to digitize the FPT Spro process to digitize the dispatching work for the EVNHANOI Power System Dispatch Center. This is the initial result of the “EVNHANOI digital transformation” journey that EVNHANOI and FPT IS signed a cooperation agreement in December 2019. In addition, as part of the series of activities of the Consulting project on building a digital transformation roadmap for EVNHCM to be signed at the end of 2020, FPT has also conducted two digital transformation awareness training sessions for EVNHCM./.

First, US President Biden announced $20 billion in funding to modernize the energy system and address digital security breaches. Other international and regional companies around the world also come up with their own strategies to mitigate this threat. Saudi Arabia’s oil giant Aramco, Siemens Energy and the World Economic Forum (WEF) have announced they will be releasing a joint report on cyber resilience in the oil and gas industry. The report will establish a blueprint for assessing how best to manage the various risks and threats associated with cyberattacks. The report brings together the experiences of 40 energy experts, who will provide their experience and expertise to outline some of the key cyber threats facing the industry and how best to mitigate those. this threat to improve energy security worldwide. The report comes after years of the oil and gas industry suffering from digital security breaches not only in the United States, which saw the Colonial Pipeline attack this month and a hack in February 2020 for a compressed air facility that caused a two-day power outage. Other oil and gas facilities around the world have also suffered similar losses. In 2012, Saudi Arabia experienced a cyber attack that resulted in more than 30,000 computers being hacked. In addition to this report, Siemens also announced a partnership with US software company ServiceNow to establish a unified software to monitor, detect, and respond to cyberthreats targeting power infrastructure. important amount. Siemens Energy’s artificial intelligence (AI)-based software combined with ServiceNow’s Operations Technology Management system exposes cyber threats for analysts to assess and prioritize early response. Leo Simonovich, Vice President and Global Head of Industrial Networks at Siemens Energy said of the report: “Digitalization is empowering the oil and gas sector to be more efficient, flexible and reliable – but it also opens up many new vulnerabilities for cyberattacks. More than ever, cybersecurity must be at the core of companies’ business and operating models, especially in the oil and gas industry. Effective defenses depend on robust monitoring and detection – which means companies cannot act alone. Coordination and alignment are very important; This latest book, based on insights from leaders in the oil and gas sector, reflects these efforts. ” “Most energy companies grapple with complex technological and economic challenges associated with monitoring, detecting, and preventing cyberattacks on critical infrastructure,” emphasized Leo Simonovich. important. Our MDR, powered by the Eos.ii solution, is the first AI-based platform built to provide visibility and context across the energy industry’s entire digital operating environment. to promptly prevent attacks”. This is one of the ways the oil and gas industry is using AI and other innovative technologies to improve security and monitoring and evaluation operations across multiple sectors. As the United States ramps up its game in cybersecurity, the rest of the world has taken note of this recent attack and is responding at the international level to ensure that energy security is not compromised. development is synchronized with the digitization of the energy system. Establishing and regulating cybersecurity practices across the industry enhances the collective recovery efforts of oil and gas companies, presenting a united front against cybercrime and security threats other importance.

Image showing Covidmaps Bac Giang (Screenshot) On the afternoon of May 10, at the Office of the People’s Committee of Bac Giang province, Sao Mai Trading and Finance Joint Stock Company (Hanoi) handed over the Bac Giang Provincial People’s Committee to operate the Covid-19 Epidemiological Map System in Bac Giang province. (referred to as Covidmaps) free of charge by the company. Covidmaps uses digital map technology to digitize useful information such as: Locked areas, medical isolation; lists and information related to each patient (living quarters, travel schedules); concentrated isolation locations; hospital address, medical station… Through this, it helps people, epidemic prevention and control units, and managers update information about the disease quickly, regularly and smoothly. Pham Van Dao, Chairman of the Board of Directors of Sao Mai Trading and Finance Joint Stock Company, said that with the social responsibility of businesses, the company builds Covidmaps with the desire to propose solutions to support localities. effectively implement epidemic prevention and control, contributing to stabilizing socio-economic development. Mai Son, Vice Chairman of Bac Giang Provincial People’s Committee, said that during the fourth outbreak of the Covid-19 epidemic, Bac Giang province became a hot spot with many complicated developments. The fact that Sao Mai Financial Trading Joint Stock Company sponsored 100% of the funds to hand over and operate the Covid-19 Epidemiological Map System in Bac Giang province is of great significance in supporting the Party Committee and authorities. People in the province quickly update information, direct and organize the effective implementation of measures to prevent and control the Covid-19 epidemic.

MBBank shakes hands with Insider to accelerate becoming the most convenient bank in 2021. (Source: Vietnam+) With Military Commercial Joint Stock Bank MBBank, digital transformation is the focus of this business. In June 2020, MB implemented a policy that was supported by a large number of customers, which was to open a beautiful digital account (quartile number, fortune account number, etc.) completely free of charge on the bank’s application. By March of this year, MBBank continued to mark as the first bank in Vietnam to allow opening accounts with the same phone number, making it easy for customers to remember account numbers and facilitate transactions. This is expected to be an attractive policy to continue to attract a large number of customers to MBBank. With the rapid increase in customer base, MBBank pioneered the implementation of electronic authentication (eKYC) to be able to solve the bottleneck. With electronic identification technology (eKYC), opening an account at MB not only does not take time to wait, no need to queue at the bank, opening an account can be used immediately after only a few minutes, but also ensure the highest level of security. Implementing the digital transformation strategy from 2017, up to now, MBBank has achieved remarkable results with the number of transactions reaching 5 million transactions per day with the block alone. Digital Bank . At the same time, in the past year, the MBBank app has at times surpassed many famous international apps (Facebook, Youtube, Faceapp, …) to reach the top 1 in the world. App Store Vietnam and always in the top 3 Finance App. Accelerate the digitalization race by partnering with the giants in the Martech industry The competition for digital transformation between banks is getting tougher and tougher. MBBank clearly understand that improving customer satisfaction index, taking care of them on technology platforms needs to become the number one priority. Faced with that challenge, MBBank decided to join hands in the race to create and improve digital life, to get closer to its customers, and to bring customers great experiences when choosing to use MBBank. . Choosing a technology partner that both meets the characteristics of the banking industry and has practical implementation experience in the Vietnamese market is something that MBBank must carefully consider to find a safe solution. , reliable and efficient. Insider’s solution provides MBBank with an insight into customer experience personalization with advanced automation technology applications. Along with that, the dedicated, close advice and in-depth insights of the local Insider consulting team make MBBank feel very secure in this digitalization race. Insider with technology strengths, brings users automation, AI and Machine Learning (ML) solutions to optimize user experience, deliver outstanding results, increase conversion rates, and retain customer. Currently, Insider is present in 26 countries, has a representative office located in Ho Chi Minh City and is cooperating with 90 major partners who are leading enterprises in Vietnam. For 16 consecutive quarters, this technology startup has continuously won first place in the poll on G2Crowd Mobile Marketing Software Grid. Insider is also featured and recognized in the Gartner Magic Quadrant for Multichannel Marketing Hubs 2020. Jack Nguyen, Insider’s Director of Vietnam, Taiwan and Thailand markets, shared: “With the vision of helping Vietnamese businesses improve digital platforms, accelerate the national digital transformation. , Insider is very proud to officially cooperate with MBBank from 2021. Insider is confident that it can support MBBank in automating and personalizing customer experience in the shortest time thanks to the experience that has been and is being developed. open to major banks in the world.” With this step, 2021 is expected to continue to be a sublime year for MB on the way to asserting its position as a digital bank.

Power purchase contract after being signed and confirmed by the customer via OTP authentication code, managed and stored on CMIS 3.0 Customer Information Management software In order to speed up the implementation of the program to digitize the power purchase agreement, the Company has synchronously deployed many solutions; directing affiliated Powers to actively develop specific plans, and at the same time send messages to customers to help electricity customers know and cooperate well with the Electricity sector in signing minutes of purchase contract termination. sell old electricity and sign a new electronic purchase and sale contract in accordance with the stipulated time. Customers do not have to wait a long time to re-sign the contract (in printed form) as before, but only need to provide the owner’s phone number and relevant changed information (if any). Electricity workers come directly to customers to conduct liquidation, guide customers to re-sign electricity purchase and sale contracts via OTP authentication code. If the customer is away, the worker will call to discuss with the customer to liquidate the old contract, re-sign the electricity purchase contract via OTP authentication code, when receiving the program’s message over the phone. Tien Yen Electricity Workers actively propagate electrical services on the National Public Service Portal. When the digitization of the contract is completed, customers can view, download the contract and look up information anywhere through the Customer Care Website: http://cskh.npc.com.vn. The implementation of digitizing domestic electricity purchase and sale contracts to meet professional requirements, modernize services and improve customer service quality in the digital age, helps Quang Ninh Power Company not only simplifies administrative procedures, but also improves production and business efficiency in the future, creating favorable conditions for electricity buyers and sellers, in line with the Government’s digital management transformation program orientation. By the end of April 2021, PC Quang Ninh has digitized 88,227 living contracts, accounting for 22.50% of the total number of living contracts in the province. Electricity workers in Mong Cai city guide customers to re-sign the Power Purchase Agreement via OTP authentication code. Customer Nguyen Huu Ha, group 11, zone 4, Mong Duong ward, Cam Pha city, when converting the electricity purchase and sale contract for domestic purposes from paper to electronic contract, is very satisfied with this new service of the industry. electricity. Mr. Ha said that in the past, every time he signed a contract or had an electricity request, he had to go to Electricity to do it, while his house was in a remote area of ​​Cam Pha city, traffic was very difficult. towel. When the electricity industry applies the digitization of the Power Purchase Agreement, the workers of the electricity industry directly come to the customer to liquidate the old contract and re-sign the electricity purchase and sale contract via OTP authentication code. As for the request for electric services, he easily registers right on his computer or smartphone and is quickly and promptly handled by the City Electricity. Mr. Vu Dinh Tan, Deputy Director of Quang Ninh Power Company said: In order to improve the quality of customer service, the electricity industry has made great efforts to improve technology and increase the application of information technology in production activities. business and customer care… With the goal of successfully completing the program of digital transformation of domestic electricity purchase and sale contracts, in addition to the implementation at Power units, Quang Ninh Power Company organized Organize training for officers and employees on purposes, requirements, roadmap and instructions on implementation steps. At the same time, promote propaganda so that customers know and cooperate in implementation. From now until the end of 2021, although the workload is still very large, but with the synchronous implementation of solutions, the direction and close urging from the Board of Directors and the determination of all employees. PC Quang Ninh will strive to complete the proposed plan to digitize the electricity purchase and sale contract.

In addition to her job as an anesthetist, Christine Na-Eun Millar has a passion for stylish 1700s clothes. Christine’s husband and children take pictures of the family in ancient fancy outfits Modern royal family “Working full-time as a doctor in the hospital, so after stressful work, I needed something to focus on my creativity and energy,” Christine said. I find out of all the methods that sewing makes me the most comfortable. The meticulousness of the needle line and the patiently arranging of things slowly helps me to remove the stresses of work. Glad to see that something you did on the computer was silk stitched. ” Christine with her son From childhood to adulthood, Christine fell in love with the classic gowns, princess dresses and pretty dresses. So she started trying again. Although she loved sewing, but unlike the others, Christine did not like hand-embroidery. So she began machine embroidery by drawing or “digitizing” the embroidery pattern on a computer, precisely specifying the location of each stitch, and in what order. The sewing-loving female doctor said she learned sewing from afterschool programs, local classrooms, and female homework classes. She made doll dresses since she was a little girl, read books, watched videos, read blogs and tried to learn how to sew herself in college. Talking about the creative process, Christine said: “I always have a list of about 50 dresses in my head that I want to make. At some point, a whim or a thought came to me that it was time to make that dress. For example, just last night, I woke up in the middle of the night and I knew I had to do something good. “I love fashion from the 1740s to the 1780s and the 1880s to the 1900s. I think there is a certain silhouette that I like, and I love the uniqueness of the outfit during these times. . Christine dresses are very sophisticated, beautiful and of course take a long time to complete. The strawberry-colored dress can take about 100 hours to make and the Sleepy Hollow black and white striped dress can take 80-100 hours. A simple dress, maybe about 40 hours. The decoration part takes the longest time. A fully embroidered royal suit usually takes about 350-450 hours to embroider, digitize, and design takes a long time. I love every little detail and try to find the best and because I see it as a hobby, very enjoyable and a great way to relax at the end of the day. ” We asked Christine what she did with the clothes she made and whether she would sell them: “I have a big attic and now I keep each outfit in a box, with all of them. I used to wear them to local events, dance in Europe and take pictures, and hopefully, once the COVID-19 translation is under control, I can start to do more than that. But for now, they are kept in storage. I sell my older outfits when they no longer fit, and I also donate some to local clubs for the beginners to sew. Patches without adequate clothing can be used. ” “I am making a women’s suit in the 1880s, disguised as Lady Victoria’s doctor.” I love the history of medicine and I really want to be able to talk about the history of medicine in makeup. As a doctor since the Victorian era. Whenever someone is injured, or has seizures or chest pain, I would be more than happy to run to and help. ” I think working as a full-time doctor and sewing during my break is a great way for me to encapsulate everything I love, both science and art. ” Let’s take a look at the beautiful dress designs of the skillful female doctor Christine Na-Eun Millar:

These numbers indicate a dramatic transformation from the eBook market. Data from the Department of Publishing, Printing and Publishing show that, if 213 electronic publications are registered in 2018, by 2020 there will be 2,050 publications with 1.5 million hits; From 5 publishers with confirmed registration of publishing and e-publishing activities in 2019, this number has increased to 9. “Digital transformation is an inevitable trend in the present time. We are digitizing rare and unique documents, which no longer have the period of copyright protection to serve users to different degrees. The number of publications that we digitized is about 10,000 copies, not including newspapers and magazines. We have updated the library’s website so that readers can read books at home ”, said Mr. Bui Xuan Duc, Director of the Library of General Science of Ho Chi Minh City. Mr. Nguyen Nguyen, Director of Publication, Printing and Publishing Department, Ministry of Information and Communication, said that there are 3 phases in digital transformation. Vietnamese publishers are entering phase 2 when some places have started to use technology to create new products, but have not completely transformed into a digital publisher. However, according to Mr. Nguyen Canh Binh, Chairman of Alpha Books Company, the current publishing units only produce content and still weak in technology. “The development of a commercial platform that is large enough and has a stature must rely on publishers or technology units, while the publishing side should only play an associate role”, Mr. Binh said. From global publishing, it is possible to identify the major changes of the industry in the face of the 4.0 revolution. Photo: Quy Hoa. According to Mr. Nguyen Nguyen, from global publishing, it is possible to identify the major changes of the industry before the impact of the 4.0 revolution. The first is a shift in publishing models and processes: new models will emerge, where the focus of the publisher is not just the product itself, but the customer-oriented processes. Publishers move from the role of producer, creating products to the role of providing content and information services to connect readers with authors. On the contrary, some information service providers will take on the field, becoming the “midwife” of each publication. The market noted that there are 3 parallel publishing models that exist: the traditional model, focusing on printing, printing works (for big brands); media models of creating and distributing content across different channels (for corporations holding Big Data and distribution networks); model of creating content services based on digital platform and customer network (model of the future – model 4.0). The development of editorial companies in Japan and Korea in their roles helping publishers and authors has shown signs of an early shift to model 4.0. In addition, there is an individual direct publishing process. In electronic format, through Big Data infrastructure holding companies, the author gives his work directly to readers without going through the publisher. This means that the center of the publishing process at the moment is the media corporations that hold the Big Data infrastructure. Besides, after the decline of independent reading devices, a new line of e-books on smartphone app stores on the Apple Store or Android Store. The 4.0 revolution opens a new turning point in the speed of sharing and spread. The stages of traditional publishing will be minimized so that the product reaches the most readers, in the fastest time. The current regular work of editors has been replaced by specialized software. The revolution will also help save circulation costs, leading to lower costs of publications, minimizing environmental pollution and storage space.

Japanese story
Mr. Okuda Naohiko – Department of Administrative Management, Ministry of Home Affairs of Japan said: “Coping with the Covid-19 epidemic has raised many problems related to digital transformation in Japan such as:“ Transition delay numbers and authorities, businesses lack human resources; ineffective administrative management due to inadequate system connection; complicated administrative procedures and late payments; service decline for people, digital transformation in businesses and society ”.
That is how digital transformation in Japan is to ensure safety for people in natural disasters and epidemics. To basically solve the above problem, the Japanese Government has decided to reform the regulations in a comprehensive way, removing vertical administrative management. “A breakthrough is the establishment of the Digital Agency (Digital Agency), expected to be established in September 2021” – Mr. Okuda Naohiko said. Japanese IT engineers in an office robot digitizing research lab. The Digital Department is the focal point to promote digital transformation in Japan, playing a key role in digital government in the coming time. This is the organization leading the digital transformation in the entire society in Japan, and it is expected that this process will take about 2 years.
Mr. Okuda Naohiko said that human-friendly digital transformation is the goal of Japan in the digital transformation process in this country, while giving 10 basic principles in the direction to digital society: Open / Ming Transparent, Fair / Ethical, Safe / Peace of Mind, Continuity / Stable / Strengthened, Solving social problems; Fast / Flexible; Inclusion / Diversity, Entry into life, Creating new value; Leap Forward / Contribution to the international community.
In that context, in 2010, the Research Institute of NTT Corporation developed WinActor – a Japanese RPA tool that allows automatic operation on most Windows-based applications such as Excel, Word, Outlook, browser, BPM… to business systems. This tool has created a revolution in the office work, thereby opening the door to “reform the way of working”.
Mr. Naritoshi Masuda, CEO of NTT DATA Vietnam said: “WinActor, a RPA (Robotic Process Automation) solution researched and developed by NTT Group Japan, has won the leading market share in the Japanese market for 5 years. consecutively since 2016.

And we enter Vietnam market in 2017, WinActor will be one of the solutions in Digital Transformation (DX) to help businesses accelerate digitization and automation to improve their competitiveness. and customer experience. ”
In the future, if RPA can be operated on systems equipped with AI or RPA itself has AI functions, RPA can perform more complex and advanced jobs. By 2025, one third of office workload will be done by RPA, which will become a trump card in the digital transformation revolution.
Thai model
In Southeast Asia, Thailand is seen as a model of digital transformation in terms of progress and practice. Thailand is implementing the 5-year transition plan (2017 – 2022). The government has come up with an ambitious plan to digitally transform the entire public system, from public administration to tourism assistance, natural disaster warning, and improved agricultural efficiency. This is a very focused, ambitious and appropriate plan for this country.
It is no coincidence that the first step on Thailand’s digital transformation journey is to implement the e-government development strategy 4.0, in order to realize the four main contents that have been introduced by the Electronic Government Agency (EGA). Government Development Plan No. Thailand is determined to: 1. Build an Integrated Government, which includes information integration and governance among state agencies, towards the goal of establishing an efficient, one-to-one sharing service. Government score of citizenship. 2. Smart operation, using information and communication technology (ICT) and related technologies, through Big Data and Internet of Things (IoT) to support the work of civil servants. 3. Make the people the center of service delivery, to provide services based on the needs of each citizen. 4. Promote transformation, focus on organizational change across multiple dimensions, have specific development strategies and be implemented by the EGA, including human resources, workflows, technology and legislation .
Ministry of Digital Economy and Social Affairs, EGA holds a key position in the integration of infrastructure, data and digitalization efforts of the Government of Thailand. The Ministry of Science and Technology of Thailand nationally supports the portal “Farmer One”, which provides agricultural production processes for businesses such as: Registration for cultivation, contacting input materials, consulting. pictures of selling prices of each agricultural product …
Thailand has built a business portal “Biz Portal” to reduce costs of businesses in issuing business licenses, reporting human resources, permits, insurance, or registering for construction permits, and sending connection requests. electricity and water … In order to solve the human resource problem for the public sector, Thailand has established the Digital Transformation Academy – which specializes in training technology knowledge for public officials. In addition, the EGA also aims to improve technical infrastructure with the aim of improving the quality of public services and increasing people’s satisfaction with government programs.
4 number shift spikes of Malaysia
Each country has different digital transformation strategies, different goals. The Malaysian government is now vigorously promoting digital transformation with four main spearheads: Industry 4.0, smart travel, smart education and safe cities. This is considered as the main key for Malaysia to accelerate development, towards the goal of reaching the top 20 economies in the world by 2050.
Malaysia builds four national goals: Increase labor efficiency; Increase investment contribution to GDP; Capacity building for innovation; There are more human resources with higher skills. To achieve these goals, Malaysia is stepping up the search for human resources related to artificial intelligence (AI) and enhancing solutions for faster and more technology exposure, creating a platform. high-end industry and more developed.
Digital transformation is a global trend. Research firm McKensey said, about 4 years (2025), the level of impact of digital transformation on GDP of the US is about 25%, while in European countries it is about 36%. A survey from Singapore, if the ASEAN countries convert strongly, by 2030 ASEAN GDP will add 1,000 billion USD. For Vietnam, if the digital transformation is completed as planned, by 2030, our GDP will increase by 100 billion USD. “In addition to RPA, NTT DATA Vietnam wants to approach Hanoi and the Government of Vietnam to jointly introduce new IT solutions, promote e-government and smart cities.” – NTT DATA Vietnam CEO Naritoshi Masuda

The digitization of land information data will limit land fevers. Illustrative photo: Tuan Nguyen Mr. Mathew Powell, Director of Savills Hanoi, shared that digitizing information will bring benefits in controlling land information, in order to ensure the transparency of information. This is one of the solutions that have been given after land fevers continuously occurred over time, when land prices were pushed up because of lack of accurate information. In addition, according to him, one of the solutions can be mentioned is the establishment of national data on land prices – where all land information is stored on a digital platform. Everything is controlled by the land registry, but the national digitization of land transactions creates a more transparent outlook. “Prices are being pushed up based on misinformation or misunderstandings. This has led to confusion in prices and some people will make wrong investment decisions based on misinformation. Therefore, the emergence of a data source where information is widely and accurately disclosed will allow the real estate market to operate stably and minimize price leaps, “he said. this said. Matthew Powell, for example, in the UK already has a national land information management background. Every piece of land and every transaction that takes place on that land is kept for centuries. Such information is accessed and used by all real estate market operators and the government is also used as an effective legal tool. “It is important to improve the storage and transmission of information, minimizing features that have become obsolete in real estate such as over reliance on papers. As papers are digitized. information is not only transmitted more effectively, but also brings higher confidentiality, “said Savills Hanoi Director. In response to the explosive demand for digital transformation, data centers have been rapidly expanding globally. According to Savills, by 2026, the size of the global data market is expected to reach US $ 251 billion with an average annual growth rate of 4.5 %./.

Many banks are aiming to build digital banking Many opinions suggest that the institution for the digital transformation of the banking sector basically meets the development of society and the trend of not using cash. “However, the current institutional reforms sometimes still follow the market trend in the short term because it focuses more on the payment segment. Meanwhile, in response to the long-term development of the banking and financial technology industries, there is a lack of sandboxing mechanisms to help the implementation of new technologies gain support. and legal framework from the beginning ”, said Mr. Nguyen Hung, General Director of TPBank. Many regulations need to be further improved Banks also said that the legal framework and policy should continue to be completed, in which, the prerequisite is to speed up the process of building and developing the national database system on personal identification. and at the same time allow sharing, open connection with service industries such as banking, telecommunications, insurance … “Despite applying modern technologies, Vietinbank’s solutions cannot guarantee 100% accuracy that the identity documents that customers provide online are real, so all banks are looking forward to it. the national residential data system for the most accurate authentication, ”shared Deputy General Director of Vietinbank Tran Cong Quynh Lan. Representatives of banks also asked the authorities to issue a draft of agent banking to allow banks to develop service points (when banks are not allowed to open many branches / transaction offices. ). At the same time, it is necessary to speed up the development of regulations on user data protection, digital identity, and building an eKYC alliance. Complete regulations on transaction confidentiality, information security, detailed regulations on electronic signatures, electronic certificates, electronic transactions in accordance with international practices … A very important content is the permission to deploy the Sandbox mechanism – policy testing mechanism applicable to the application of new technologies and new business models in Vietnam. Allowing banks in the digital transformation process to have certain exceptions in meeting safety and efficiency ratios according to the State Bank’s regulations will help the bank boldly research and test new things. According to Mr. Duong Trong Chu, Director of Digital Banking Division of Lien Viet Post Bank, compared to some countries in the region, Vietnam’s digital conversion speed is relatively fast, but Vietnam is not yet a typical example of a country with the fastest speed of digital conversion in the world. Vietnam has a young, flexible and easy to accept the digital transformation model, but we face certain barriers. First, it must be mentioned that the Vietnamese people’s habit of using cash is too great. Second, Vietnamese people tend to trust physical transaction points rather than a digital bank model without branches / transaction offices. Third, the policy has almost no compulsory regulations for digital transformation, just stop at encouraging. Vietnam is an eager market to learn but takes a lot of time to implement because the legal corridor is slower than the development of business models. International experience shows that major cyber attacks are a top concern in the short term, and organizations face important trade-offs in improving their endurance and resilience. school network. According to a survey by Oliver Wyman, cyber attacks are rated as the No. 1 global risk by business leaders in developed economies as the No. 1 global risk in implementing business operations. Mr. Nguyen Xuan Nam, Strategic Director of Viettel Cyber ​​Security Company, affirmed that technology issues related to bank number conversion are now relatively safe, even able to catch up with the technology. Around the world, of course, there is still a need for improvement for the better, but people should not be too worried. For example, the current mobile banking applications are all applying new technologies to prevent exploitation of source code and are not allowed to be installed on unsecured phones. However, according to Mr. Nam, a problem posed is that the legal corridor related to user data is not very strict, such as regulations on information disclosure, personal data theft, as recently. There have been a number of cases of using data without the subject’s permission to register for credit cards or loans … Mr. Nam personally said that having opened a card at a bank A, the next day, there was a bank. customer B calls to ask, which means that customer information disclosure is quite common. However, according to Mr. Nam, from the consumer perspective, the most important thing is not about technology or legislation, but the consumer perception of information security, which is still relatively weak. There have been a lot of personal information theft, account theft not due to technology or legal, but due to the carelessness of users. Therefore, each citizen must actively learn basic cyber safety skills, along with state agencies accompanying businesses in communication to raise awareness for the people. Consider the risks and benefits Mr. Nguyen Ba Diep, Vice Chairman of MoMo e-wallet, said that a digital and innovative innovation model cannot work based on old regulations, heavy management, does not promote innovation. create. A simple example, instead of the parties coming to meet to sign a contract, we will use a digital signature (e-signature), sign on an e-contract, output digital documents. (e-invoice), payments in digital money (e-money) and transactions are done on digital platforms (digital platforms). Therefore, there is a need for legal provisions to create digital signatures, to identify (KYC), the identity of the signer, the legitimacy and protection of digital contracts, regulations on payment in money. electronic, manage sales on digital platforms and accept digital vouchers. “In order to meet the comprehensive digital transformation, the legal structure must also have changes in quantity and quality. However, this takes a lot of time for state management agencies to weigh risks and benefits, this is also a common trend happening worldwide because in reality there is no legal mechanism. can fully adapt to the revolutionary changes created by current technology “, Mr. Diep said. A lawyer in charge of managing a large Vietnamese commercial bank said that, basically, the current legal institutions are still inclined to paper transactions, cash transactions. There are a number of examples of this, but there is not yet a unified definition of digital assets and when there is an administrative dispute or violation, a criminal offense, there are a lot of problems like the definition by Evidence, evidence, electronic contract in the field of electronic transactions, digital transactions, how do we understand the integrity and originality of digital evidence? Another example, when a person dies leaving behind an amount of Bitcoin without an heir, nor with a password for the wallet containing Bitcoin, how will this “derelict property” be handled? Among the many problems posed with the bank number conversion, the lawyer said that banking transactions can be done almost entirely electronically, but still on the basis of a ” the first “paper” that the user communicates with the bank. However, the story would be very different if the whole process was done entirely electronically. “When taking photos of identity papers or photos of users, what data does the bank get to confirm the identity of that person?”, This person raised the problem. Agreeing with Vietinbank’s opinion, this lawyer emphasized that building a shared, linked database is extremely important to reduce effort and costs for all subjects in the commune. associations, including banks. All current legal issues pose many risks for financial and banking services on technology platforms. Therefore, the lawyer also proposed to amend the Law on Credit Institutions to be more practical, and soon allow the application of a sandbox mechanism for these services. Term 4: Legal provisions in digital economy need to be improved

Specifically, the AB Ditizen digital bank application has just been integrated with the comprehensive automatic electronic customer identification feature – eKYC. Accordingly, customers can register to open a 100% online account right on the application with only 5 registration steps in about 5 minutes without going directly to the transaction counter. In addition, AB Ditizen is also applying the program to immediately donate the same account number with the customer’s phone number when opening new via AB Ditizen eKYC, helping users to increase their stylish experience when using digital banks. At the same time, a series of essential online financial services, including maintenance fees at AB Ditizen digital bank, will be served free of charge until December 31, 2016. Through that, AB Ditizen’s citizens can freely carry out money transfer transactions (including money transfer in ABBANK and interbank money transfer) with various forms such as account number, phone number, code. QR code … fast, secure, and worry-free about fees. These services aim to help customers more easily access digital financial services, enhance experience activities and receive more benefits, thereby gradually forming a habit of not using cash in the trend. Save digitized spending in modern society. Accordingly, ABBANK joined the group of banks with free digital banking service for customers, and is also one of the few banks providing products with competitive and modern technology platforms. .

The idea called “Tiger leap” implies that through computerization, Estonia, or at least education, will have a strong leap in the future. Sincerely introduce the shares of former Estonian President Toomas Hendrik IIves about the success stories of Estonia in transforming the number of countries at the Vietnam Development and Reform Forum 2020. From Silicon Valley Let me begin by giving a paradox. For the past 3 years, I have lived in the middle of Silicon Valley, which is considered the center of innovation in information technology of the world. Within a 12 km radius of my Stanford office, you will find the headquarters of Tesla, Apple, Google, Facebook, Palantir and Youtube. There are also countless other commercial companies and services that earn a few billion dollars less than that. It is precisely considered the center of the digital revolution that in less than three decades has completely reshaped the world, a world that anyone had lived in previous periods could not recognize. Nearly all of these companies provide us with services used every day, from morning to night, while almost no one remembers 20 years ago none of these companies were born, if away. a little more, just 30 years ago, at the end of the Cold War would seem like a fantasy. Former Estonian President Toomas Hendrik IIves: Estonia needs a digital transformation, and the way to do it is through schools. However, when I live in the heart of Silicon Valley, if I need to enroll my child in school or get a driver’s license or have any interaction with the governmental level, local state, the country is most likely to be. I had to drive directly to the government office, wait or stand in line for hours. Then, fill out forms and applications by hand, stand in line to submit them, followed by weeks of waiting for results to be processed. In short, unlike the digital-life miracles that we live with our smartphones and the applications installed on them, public services and administration facilities are hardly different from those of years. 1950 and 1960. This is true in most of the world today, not only in developing countries but also in many of the richest, most “advanced” countries. To the case of Estonia How did Estonia go into the digitalization of government and why? This is a matter of developing economics, catching up with the West. In 1938, the final year before World War II, Estonia and its northern neighbor Finland were considered to have the same GDP per capita. Neither of the two countries is particularly rich, but the level of development is very close to each other. On the contrary, in 1992, the first year after Estonian independence was restored, Finland’s GDP per capita was approximately $ 24,000, while that of Estonia was only $ 2,800, a difference of eight times. . Furthermore, as is the case in all developing countries, Estonia faces a Zeno paradox about the quick Asin who has to keep up with the slow tortoise that left first. In this paradox, like Asin, Estonia will never catch up because that tortoise or the Finns, more broadly the developed countries of the world, they are ahead no matter what Estonia does. The solution to catch up lies in converting the number of countries. That inspiration came from my own life, from the fact that I understood the big leap in technology, that was the first internet browser. I was fortunate to learn computer programming at an age no one expected to learn to code at that time – 1969 when I was 15 in an experiment by a math teacher, who was studying for a PhD in teaching. teaches mathematics at Columbia University. Fifty years ago, learning to code involved hiring a standalone typewriter running a punch tape, a large telephone modem that had to attach a telephone receiver to a 10cm-wide vacuum pad, and then connected to a large memory computer (the central computer) located about 30 miles away. Even so, a small group of high school students all learned to program in Basic. Estonia’s solution lies in converting the number of countries Then, in college, I saw on a bulletin board an ad about programming for a computer in my lab for 10 hours a week. I applied and was quickly seated in front of a coffee table-sized box. It was the PDP-8, the first commercially available small computer, used in laboratories in the 1970s and so named because of the maximum memory capacity of 8 kilobytes. Today, this number is the size of a blank email. Because of this limitation, all instructions must be written in Assembler, a hexadecimal (hexadecimal) programming language with all instructions written in alphanumeric code. However, with my high school programming knowledge, it was not an insurmountable challenge for me. Twenty-five years after learning programming and desperate about how Estonia could catch up with Western Europe, I came up with the idea that if I could learn to do it as a high school student, then All children can and should learn to use a computer. Second source of inspiration A second inspiration for the digitization of Estonia came in 1993, when the first web browser, Mosaic, was born. Mosaic cost about 29.95 USD in 1993, you actually have to go buy this browser in a store and install it on your computer using floppy disk. As a computer geek, I did this. However, what surprised me when I finally got this browser up and running is that there is something new, very different, but at the same time very promising, when all the countries, rich or not poor as the United States, Finland, Estonia, Germany, and Japan are all in the same position, starting on a level playing field. That’s when Estonia needs to do digital transformation, and the way to do it is through schools. While the Internet is still in its infancy, you can still see it working anyway. Right then, I knew that although it would take time, it would take off and dominate our lives. It was only four years after Tim Berners Lee, the father of the worldwide network (www), invented the Hyper Text Transfer Protocol, the “http” symbol you see before. all Internet sites and what allows the Internet to function. Certainly the West already has a system of highways, interstate highways and a developed infrastructure in general, but the Internet will be everyone’s future, but it won’t give anyone the edge for half a century. development that Estonia did not have. At least if Estonia quickly boarded this train. Luckily, Estonia had a wise Education Minister at the time of 1995, Dr. Jaak Aaviksoo, who was willing to take risks, who pushed the government to approve the proposal to include computers in all schools. Tiger dance From these two sources of inspiration, I have proposed to the government a start to digitization. Knowing that this will take years, and based on the pace of learning to code by me and my previous classmates, I think it’s best to start with young people first. I suggest that Estonia start by making computers and computer instruction accessible to all students. The idea is called “Tiger leap”, to imply that through computerization, the country of Estonia, or at least education, will have a strong leap in the future. Luckily, Estonia had a wise Education Minister at the time of 1995, Dr. Jaak Aaviksoo, who was willing to take risks, who pushed the government to approve the proposal to put computers in all schools, connect all of them together. This idea was not approved by everyone. The Federation of Teachers was fiercely opposed to computers in schools, that they would destroy education. In nearly a year, not a single issue of the teacher union weekly has not had a strong rebuttal to this idea. Indeed, for most of the next 20 years, opposition parties seem to have chosen digital transformation as a matter of criticism. However, the government has implemented this policy, using a 50-50 counter-financing mechanism in which local governments are willing to pay half the price of computers to be paid by the central government for the remaining 50%. Three years later, in 1998, all schools in Estonia had a computer lab with an internet connection. Not long after, the banks noticed the success and reputation of the project and decided to participate. It’s pure and simple self-interest: Every tiny village has at least two bank buildings with staff, an increasingly expensive but simply unsustainable way. Along with some government funding and the strong participation of non-governmental organizations (NGOs), banks have launched a program to ensure every village has e-banking located at Internet access is also provided to government offices or city libraries. In addition, the banks have supported a training program for the elderly and rural residents to learn how to use computers for online banking transactions. Next period: A unique and secure digital identifier for all residents

Similarly, TIME has auctioned three of their covers on digital space and earned nearly half a million dollars. The New York Times also sold their “first article in nearly 170 years of history”, earning $ 560,000. This market is becoming more bustling than ever. A tweet by billionaire Mark Cuban sold for a thousand dollars. Beeple, a cartoonist who specializes in caricatures, has sold millions of dollars of his work, even though no one has ever touched his paintings! Video clips of basketball shoots are gathered on a “marketplace” called NBA Top Shot, and its weekly revenue can reach hundreds of millions of dollars. Is digitization a tool so omnipotent that we have to deny the beauty of the real world? Photo source: Getty In all of these deals, the asset is completely virtualized, and it is sold by a technology called Non-Fungible Token (NFT). NFT is a code that records that a certain original asset (tweet, clip, cover …) belonging to any owner is unique and does not have a second. This unique digital version certificate is purchased, not assets that are materialized in physical form. But, these virtual assets, despite the fact that they may not be as physically interactive as real paintings or newspapers, are costing many times as much as the real thing that can be touched, even if you can. Readers feel this is crazy: these things should not even be sold, in the conventional sense of most of us. Modern people are increasingly moving towards the digital world: today, only about 3% of the circulating money exists in physical form, the rest are simply numbers in bank accounts. . Technology companies digitize enormous amounts of data about a person for advertising and business. Never in history have we acted as both the most active producer and consumer of data, as we do now. In fact, we’ve been selling “untouchable” things for a long time: in 2018, the New York Times published a shocking article about the black market on social media. An American company called Devumi has sold hundreds of millions of followers to 200,000 famous customers, TV stars, athletes, and even pastors and models. On Facebook, user accounts were hacked and fanpages were bought and resold for many purposes. But, the sale of NFT pushes the view of digital to an unprecedented extreme: internet products, based on bits of information, are practically something anyone can access and enjoy. The NFT eliminated this indulgence entirely, leaving only the single acknowledgment of ownership. This vision redefines our worldview: without touching and even enjoying it, we can still price and trade at a hefty price. We often tell ourselves that humans are becoming more and more “materialistic”, when the truth is that we are slowly denying the literal materiality of this world. The 1965 American installation artist Joseph Kosuth’s “One and Three Chairs” can make us reflect on our detachment from reality: it consists of a real chair in the middle, to the right of it. is a picture of a chair and to the left is the dictionary definition of a chair. Try digitizing these 3 objects and imagine how much memory it will take up on the computer’s hard drive. The line that defines the chair only needs about one kilobyte of data. The image even has the highest resolution increase, perhaps only up to 10 megabytes. The real chair can, in a way, be considered limitless. The most accurate digital scan can only produce a “map” of its surface features, and even these features can only be reflected with a certain degree of fidelity. No matter how detailed these data points can convey other subtle things, like the feeling of sitting on the chair, or the personality of the carpenter who made it. Digitization is, in this case, completely powerless against a universal object. Real world discrimination But stories that overblown the virtual world continued to be told. In 2014, venture capitalist Marc Andreessen cheerfully wrote a series of tweets on his Twitter account – he himself called them the “tweetstorm” – announcing that computers and robots were about to free it all. we are free from “the constraints of material needs”. He declared that, “for the first time in human history, we have been able to show our true integrity and integrity: we will be whoever we want to be”. Such prophecies can be easily refuted, but in fact they have shaped public opinion. By spreading a technological utopia, defining that progress is fundamentally just technology, these tycoons have encouraged the masses to give up important aspects of their lives and give them away. Allows entrepreneurs and financial professionals from Silicon Valley to freely recreate culture to suit their commercial interests. Pablo Neruda and what remains in his collection of “blunt rags”. Photo source: Alamy Stock In the book “Digitalization” (published in 1995), Massachusetts Institute of Technology founder Nicholas Negroponte said: “Computers are no longer computers. It is about life ”. Silicon Valley is home to more devices and software than anywhere in the world, and more importantly, it has successfully sold an ideology. This “creed” is utopian technologicalism, with the tool of treating digitization as an all-powerful tool and of infinite value. The people from Silicon Valley are fierce materialists: what can’t be measured means nothing. But, they hate matter. From their point of view, the world’s problems, from inefficiency and inequality to illness and death all stem from its physical characteristics, embodying itself in chaos and lack of flexibility. The panacea is a virtual world, and the commonly told story is that this society will be recreated and redeemed by computer code, with a new garden of Eden built out of bits, dissolving the world of things. add to this virtual network. It has led to a huge rise in the price of virtual things, in the expression of a new wave of progress: a picture, no, even a certificate of ownership. Digital painting on the internet is now a thousand times more expensive than a real picture, something we can hang up, touch, look at it every day and see the beauty in it. The real beauty. Not painting stories. In the process of searching for information for this article, I came across a story by Chilean poet and politician Pablo Neruda: he was a collector of curious objects, such as tubes. bizarre carvings, masks of Africa look rather odd, ships in bottles and whales’ teeth. He wrote in his book “Memories” (1974) that “in my house, I have gathered a collection of toys, large and small, that I cannot live without”. The poems Neruda wrote often praised these seemingly trivial and unique objects. “In my poems,” he wrote: “I cannot close the doors to the streets, just as I cannot close the doors to love, life, joy or sadness.” Today, perhaps we do not often find such people who love things so often, not by the superficial preference of a consumerist, but by someone who understands being able to touch. something and feel it may be the most valuable thing in the world: “Someone who does not play has forever lost the child living in him and he will miss it very much” – Neruda wrote. For Neruda, children are considered materialistic in the purest and purest sense, enjoy the textures, sounds, colors, and smells of objects and are able to live fully in those moments. . In September 1973, during Neruda’s funeral, soldiers following the dictator Pinochet’s truth trampled on the collection and broke most of them. These rough gestures, in a sense, are also regrettable: they lost a chance to see beauty, as Neruda did. Today, no one takes away our right to touch real things with such rudeness. But, it seems that many of us are willing to give this up, for someone else’s story. About things that may not be of any value (compared to something in the flesh) but are being valued in millions.

Books to serve readers in the CAND more and more and more abundant. According to the Department of Party Affairs and Political Work, the Ministry of Public Security in the period of 2018 – 2020, 100% of the units were provided with and supplemented with documents, with nearly 100 books equivalent to nearly 15,000 books / 3 years. . The police of units and localities have received the books and put them into effective use to serve cadres and soldiers, ensuring the need to enjoy the cultural and spiritual enjoyment of CAND officials and soldiers. The latest statistical results show that the total document capital of libraries, reading rooms, bookcases, especially the document capital of academies and CAND schools is rich and diverse in types and quantity. including books, printed materials, digitized documents and electronic documents. Library centers have focused on building databases, digital documents and electronic documents. The number of readers going to the library and reading room has increased over the years. Nine out of 12 school units in the Public Security have the average number of readers going to the library by over 40%. There are 45/63 local police increased the number of readers going to the library and reading room. In which, the number of readers going to the Phu Yen Public Security library increased by 159% in 2018; the number of readers going to Hoa Binh Public Security Library increased by 40%, Phu Tho Police increased by 30% … Some police units and localities have focused on investing in upgrading, renovating and building libraries, reading rooms, bookcases, investment in equipment. In addition, libraries and reading rooms have been equipped with computers and some modern equipment for readers. Specifically, the computer system and the server have 1,222 machines. 100% of the school libraries have copiers, scanners, printers and other modern equipment. In the academy, the CAND school blocks 100% of the library applying library and database management software….

The first phase of PUB’s smart water meter program will be completed in 2023. (Source: PUB) According to the Vietnam News Agency reporter in Singapore, from the beginning of 2022, Singapore will install 300,000 for free Smart water meter The first for homes, commercial and industrial buildings at 7 sites is the new residential properties. This is part of the plan digitizing water system Country of the Lion Island. National Water Authority Singapore PUB said these watches use digital technology to track water usage and water leaks. The first phase of the smart water meter program is scheduled to be completed by 2023. With the new engine, PUB can automatically access the speedometer without needing a lot of manual reading, which is now done every two months. Besides, in conjunction with the customer portal, users will be able to track leaks and high water usage in real time. A pilot test conducted on 800 households in Punggol and Yuhua in 2016 and 2018 found that about 10% of them experienced a water leak that often goes unnoticed until they receive a bill. water bill is higher than normal. With smart meters, these households have saved about 5% of costs by detecting early leaks and adopting water saving habits. Public water supply network director Mr. Ridzuan Ismail said: “In the context of increasing water demand and the challenges posed by climate change to water resources, we are also constantly challenged in finding more efficient ways to supply water and save water, to protect water security. ” The project is estimated to be worth SGD 123.7 million. SP Services Company – a subsidiary of the government-owned SP Group – will be responsible for the supply and installation of smart meters and supporting infrastructure, as well as for their operation and maintenance for 15 years. year. Mr. Stanley Huang, CEO of SP Group, said the deployment of smart water metering system for Singapore is built on the Group’s achievements in setting up and operating smart electric metering systems across the island. As of March 31, SP Group has installed more than 500,000 smart electric meters nationwide and plans to complete installation for all 1.4 million households by 2024./.

Ms. Nguyen Thuy Duong – President of EY Consulting Vietnam, Vice Chairman of Fintech Club, Banking Association: Scale as a venture capitalist

Survey results on digital transformation in the Vietnamese banking industry show that 42% of commercial banks are building a digital transformation strategy; 28% of commercial banks have been implementing digital transformation strategies integrated with business strategies; 11% of commercial banks have approved and are implementing their own digital transformation strategy; 70% of credit institutions (CIs) are willing to deploy from an average level or higher with the following technologies: Mobile devices, open data connections according to application program interfaces; data analysis, standardization of electronic information according to the international financial electronic information standard ISO 20022; customer support (chatbot, virtual assistant …). In which, data analysis is the most widely used technology in credit operations (over 53% of credit institutions).

In the digital age, every credit institution needs to think like a strategist, innovate like a startup, design like a technology corporation, scale as a venture capitalist.

Mr. Pham Xuan Hung – Head of Supervisory Policy Research and Coordination Committee, National Financial Supervisory Commission: There are still many legal gaps

The development of digital banking in Vietnam is facing a number of limitations and difficulties such as: The legal gaps for digital banking development remain many; legal bases only focus on non-cash payment activities, such as digital signature authentication; identify customers; protecting consumers’ interests in financial services; protect user data privacy. The legal framework often lags behind technological developments.

In addition, the strategy for investment in the financial foundation technology is slow and inconsistent; There are still many shortcomings in sharing data between fields. There are still many limitations on information technology resources in digital banking development; Communication and consumer awareness raising (between regions) have not been strengthened.

Overview of the Forum “The future of digital banking strategy in Vietnam”

In order to accelerate the digital transformation process, state management agencies need to soon complete the legal framework in the areas of: Limited Online Customer Identification (eKYC); the bank’s trust agent system for non-cash payment services, digital banking services; policies on information safety and confidentiality in electronic transactions to protect the legitimate interests of customers; electronic banking process, supervise digital banking activities.

Commercial banks need to study and build a digital transformation roadmap; appropriate resource allocation for investment in new technology; promote banking digitization and develop pure digital banking.

Mr. Pham Xuan Hoe – Former Deputy Director of Banking Strategy Institute: Risk management, security, confidentiality

Digital technology is gradually changing the forms of providing financial and banking services. Digitalization helps commercial banks save 60-70% of costs and access more and more to digital banking services, integrating multi-dimensional in providing full financial services.

Digitalization has created a big change in the banking industry in terms of customer experience, more difficult banking, less loyalty; The increase in non-intermediary activities, in other words, the intermediary role of commercial banks will no longer be a unique position in the market, but will be replaced by online provision on technology platforms (the platform of P2P lending or P2P payment).

The emergence of huge data sources and integrated automatic collection processing and analysis by Bigdata technology will create a turning point in revenue development on a large scale. Technology development requires a change in the legal environment (open perspective) to reasonably support the development of new financial-banking business models.

Vietnamese commercial banks are mostly in the second stage (digital transformation), having implemented digital banking at the transition level in terms of processes and communication channels, while converting to new data platforms. deployed at some pioneering commercial banks. In order to develop digital banking in the future, it is necessary to have an open and balanced view that encourages innovation in policy making; National database and connection is the foundation for digital financial services.

Commercial banks need to strictly implement solutions to risk management, security, confidentiality, and consumer data assurance; take advantage of technology in capacity assessment and training to retain talent; need a database strategy. In addition, the Government’s support for policy is indispensable.

Survey results on digital transformation in the Vietnamese banking industry show that 42% of commercial banks are building a digital transformation strategy; 28% of commercial banks have been implementing digital transformation strategies integrated with business strategies; 11% of commercial banks have approved and are implementing their own digital transformation strategy …