At work, Ms. Tam is always highly appreciated by department heads for her enthusiasm and responsibility at work. Sharing with reporters, Ms. Tam said that while working at the company, she always successfully completed the tasks assigned by her superiors. Along with that, she also enthusiastically participates in activities organized by the Executive Committee of the Company’s Trade Union as well as the superior Trade Union, which is the leading flag in the movement work of the Production Department 5. Not only a passionate and responsible worker, Hoang Thi Tam is also a skillful woman in taking care of her family’s happiness. Especially, during the working process, Ms. Tam is always eager to learn and often has initiatives and contributions to benefit the company. Specifically, in the new working days, finding that counting machine details by manual method takes a lot of time, while the company has very few workers, Ms. Tam proposed to leaders buy specialized electronic scales to weigh goods, thereby greatly shortening the production time, the number of assembled motorcycles is also increasing gradually. Not only that, while working at the workshop, Ms. Tam observed that the trailers were fitted with new wheels, were not lubricated and maintained regularly, so when towing was very heavy and laborious, especially when there were many goods. From the above situation, she proposed to the professional department to maintain the car once a week so that the car could meet the job requirements. Ms. Tam’s suggestions were implemented by the company and highly appreciated for their practicality. It is known that during her work, Ms. Hoang Thi Tam was rewarded as one of the typical examples in the emulation movement of the workshop in 2017; achieved excellent achievements in factory improvement 2018; achieved excellent results in Kaizen activities in 2019 and achieved excellent results in 2020. Despite many difficulties and challenges in life, Ms. Tam still rose in life and became an excellent worker of the company. In 2019, Ms. Tam suffered from swollen spleen, frequent and intense pain caused her to undergo surgery to remove the spleen. Many years have passed, however, at present, Ms. Tam still has to undergo regular treatment with extremely expensive costs. “Since the surgery, I have to maintain my health in many ways. These drugs are quite expensive, there are pills worth nearly 200,000 VND, but in order to reduce the disease, you can only rely on supportive drugs. During the epidemic, medicine was not available at the pharmacies at the hospital and outside, there were days when I had to wait for a long time at Bach Mai Hospital to be able to buy the medicine “- Ms. Tam shared. She is sick herself, but Tam always tries to cultivate and take care of her family’s happiness. Due to her husband’s unstable job, not fixed time, she also often has to work shifts, so she had to send her children to her grandparents to take care of. Knowing that grandparents at home work hard to take care of their grandchildren, so she and her husband also try to work hard to have money to send back to grandparents and save money for future life. Understanding the sacrifices and hardships of Tam’s wife and husband, Nguyen Van Thao, besides working outside, also takes advantage of his free time to help his wife in daily life. Perhaps seeing his wife sick often, thin and sick, he always competes for work, never letting his wife work hard. “He always spends time helping out with housework with his wife, doesn’t mind daily tasks such as cooking, cleaning the house… Although his job is not stable, he still overcomes difficulties to rise up, always encouraging his great wife. trying to cure diseases and earn money to send back to my hometown to my grandparents to raise their children,” Tam confided. Although they have to be far away from the loving arms of their parents, the two children of Tam and her husband always maintain good academic records so that their parents can rest assured in their work. Currently, the eldest son of Ms. Tam and her husband is in 5th grade, and the younger daughter is in 2nd grade. Every day, after dinner, the two brothers tell each other to study together, not letting grandparents remind , worry. For 4 consecutive years, her eldest son has won the title of excellent student. The young daughter also won the title of good student in 2019-2020. “Because of circumstances, my wife and I have to be away from our children. I just hope that the children will understand, study hard and listen to their grandparents so that the couple can work with peace of mind “- Mrs. Tam said sadly. Knowing that parents on both sides of the country will have a harder time without their children, so Tam and her husband often take advantage of the holiday time to encourage everyone. Every time she goes back to her hometown, seeing her family together, healthy parents on both sides, her children studying hard and doing well, Tam completely forgets about fatigue and illness. For Ms. Tam, happiness is simply after a day of work, returning to the motel room and seeing her well-behaved children, healthy family on both sides. Despite many difficulties, Ms. Hoang Thi Tam always overcomes all circumstances to fulfill all the tasks assigned by her superiors and is a good woman of the family. In particular, in the locality and temporary residence, Ms. Tam’s family always has a healthy, simple, friendly lifestyle, and is loved by neighbors, so Hoang Thi Tam’s family has been established by the Labor Union. Hanoi City is honored as the typical family of workers, officials and workers nationwide in the period 2016-2020, honored and rewarded by the Vietnam General Confederation of Labor.

This is one of the technology products under the project “Modernizing Vietnam Post’s information technology system” of Vietnam Post.The CAS multi-service transaction system is built on the basis of Riposte solution. of the Escher group, has been successfully applied in 35 countries with a developed postal background. CAS Multi-Service Transaction System is designed specifically for the field of automation, retail customer transactions with 3 technology applications in digital transformation, including: CAS-Counter (at multi-service counters), CAS-Mobile (on mobile devices) and CAS-Kiosk (on vending machines). The CAS-Counter system, after connecting with supporting peripheral devices such as barcode readers, QR code scanners, electronic scales… enables the provision of postal services, postal finance, retail distribution and public administration for customers on a single transaction software, at all post offices and service points of Vietnam Post. Thereby, tellers and service staff only need to perform simple and quick operations on a modern and complete interface, meeting all the needs of customers when receiving services. According to a representative of Vietnam Post, through CAS-Counter, a Vietnam Post teller can simultaneously provide nearly 100 domestic and international postal services, more than 60 collection and payment services, and financial services. administration, public administration and over 5,000 retail goods and products on the same interface and the same software. Not only bringing convenience to postal workers, CAS-Counter also brings convenience to customers when they can use many services at the same time at a single counter when going to the post office. In addition, the operations on the publication will be eliminated, the error of sender and recipient information is minimized; Transaction methods through the electronic system such as using barcodes and QR Codes are applied in conducting transactions on modern application platforms. Maximize support for tellers, increase customer experience In order to create accuracy right from the receiving stage, Vietnam Post synchronizes the CAS-Counter into high-tech platforms such as automatic sorting and picking line systems at mining centers, regional hubs, My VietnamPost app, Dingdong broadcasting software on Smartphone for postmen, PacknSend communication system… All of the above application and software systems have helped businesses shorten the time for the whole postal process to be 1 day for near-regional areas, 2 days and up to 4 days for inter-regional and regional postal services. guaranteed product. For retail services, the system allows quick, convenient, simple and accurate transactions with customers when the product codes are entered directly from the supplier, this ensures transparency. information with the customer, after the transaction, the customer can accurately compare the item code, price and total amount to be paid. When Vietnam Post is licensed by the State Bank of Vietnam as a payment intermediary, CAS-Counter will closely connect with the PostPay electronic payment platform for customers’ collection and payment transactions. From there, CAS-Counter optimizes and corrects every detail when customers use the service, as well as conduct financial and banking transactions through a network of 13,000 service points of the post office. Mr. Nguyen Quoc Vinh – Member of Vietnam Post Board of Directors said: “The CAS-Counter application system has helped CAS-Counter standardize transaction processes in all services being provided throughout the system to customers. customers, turning postal service points into smart service points, and easily defining and adding new services. Here, new service forms on the CAS-Counter ecosystem will be completed, namely CAS-Mobile and CAS- Kios. Automated transactions 24/7 will be quickly introduced and deployed widely, mobile transactions will be deployed throughout the network, with 72 thousand employees becoming 72 thousand local mobile service points. Only customers are the not-so-distant future of Vietnam Post.” Ms. Thanh Tam, teller at Thang Long Post Office, City Post Office. Hanoi shared: “Thang Long Post Office started using the CAS-Counter application from 2020. This is an application with a friendly, modern and easy-to-use interface. Any teller can operate, operate and provide services quickly. The fast and simple way of doing this helps the trader not to have to memorize a lot of information. Customers can check the information sent, received, account number, contract, freight, deposit… right at the screen system located on the counter. The service quality of the service points has been improved, bringing about customer satisfaction”.