Electricity of Vietnam (EVN) will promote digital transformation, follow the motto “customer-centered”, analyze behavior to provide added services, ensure customers have the ability to interact “anytime, anywhere” in digital space (photo taken before April 27). Photo: VNA With the goal of being in the Top 4 in ASEAN in terms of business and customer service, Electricity of Vietnam (EVN) will promote digital transformation, following the motto “customer-centric”, analyzing customer vi to provide value-added services, ensuring customers have the ability to interact “anytime, anywhere” in the digital space. * Approaching Top 4 ASEAN Information from EVN said that, with business and customer service, the group aims to be in the Top 4 in ASEAN. Through the results of measuring a number of key indicators on production and business activities as well as through evaluations of international organizations, EVN has also approached this goal. Mr. Bui Quoc Hoan, Deputy Head of EVN’s Business Department said, specifically, with the electricity access index, the reform chain implemented since 2013 has increased by 129 places. Up to now, Vietnam ranks 4th in ASEAN, after Malaysia, Thailand, Singapore; ranked 27th in the world and made an important contribution to Vietnam’s business environment index. With the power supply reliability index, EVN is making efforts to approach the Top 4 in ASEAN. Regarding the customer satisfaction score of EVN, the independent consultant implements the assessment method similar to other countries in the region. EVN achieved 8.29 points/10 points in 2019; among the Top 4 in ASEAN. Notably, digital transformation results in business and customer services such as: electronic invoices, field applications, electronic payments, online services, multi-channel customer care centers, etc. .. of EVN has a high transaction rate and is equivalent to leading power enterprises, such as Sing Power of Singapore, MEA of Thailand. According to information from Mr. Bui Quoc Hoan, in the ASEAN region, EVN is the first unit to implement electronic purchase and sale contracts and conduct electricity service transactions in electronic form. Not only taking the lead, but EVN also deployed widely and received great support from customers. Electricity transactions in the electronic form of EVN have been officially implemented since December 2019 and so far, there have been over 2 million contracts. EVN will also promote the quality of online electricity service level 4; electricity purchase and sale contracts and electricity services are transacted electronically (photo taken before April 27). Image; Duc Dung/BNEWS/VNA *Customer is the center According to EVN, digital transformation in business and customer services of EVN is implemented synchronously under the motto “Customer-centric” and thoroughly applies the principle of transforming activities that have not been digitized into into digitization; operations are still manual, not automatically converted to automatic; apply new technologies to replace old ones; take advantage of the power of digital technology, digital data, improve production and business efficiency, create new added value for the corporation as well as for customers. According to the Group’s Digital Transformation Project and according to the tasks assigned by the Steering Committee for Digital Transformation and the application of technology of the fourth industrial revolution to EVN’s production and business activities, digital transformation in Sales and customer service will focus on such contents as: building a shared customer care platform for the whole corporation to provide customer care services in the direction of “personalization” and creating comprehensive, consistent customer experience; linking EVN’s customer care platform with other partners to take care of and create new added value for customers. At the same time, automate the receiving and processing of customer requests through the Customer Care Center. Building a unified customer identification database in EVN. Applying artificial intelligence to analyze customer behavior and improve service quality. EVN will also promote the quality of online electricity service level 4; electricity purchase and sale contracts and electricity services are transacted electronically; pay electricity and service charges by non-cash method. Another key work will be done by EVN, which is the digitization of all field work of workers through applications deployed on mobile platforms. The Group will also modernize the metering system through the implementation of electronic meters and piloting the smart meter system; improve the electricity access index by connecting national databases such as population, land, … to reduce customer records and procedures; electricity service application without surveying through the use of field information data, GIS-based operation management information. According to Mr. Bui Quoc Hoan, the group has thoroughly applied international standards to improve, digitize and virtualize electrical services. Through transforming processes, people and technology; EVN strives to bring many benefits to customers. Specifically, the deployment of multi-channel services, online services, integration of service provision through the National Public Service portal, etc. makes it easy for customers to access, participate, and monitor electricity services. Information about EVN’s services, as well as the settlement process, is public and transparent to customers. With the customer’s documents and procedures, which can be received by EVN through online transaction channels, or through field applications when EVN is surveying and constructing, it has brought convenience and shortened the time. transactions for customers. EVN’s time to process and resolve customer’s requests is thoroughly shortened through technologies. For example, location locating applications help workers quickly move, to promptly respond to customer requests. Service costs are calculated transparently and make it easy for customers to pay via banks and e-wallets of payment intermediaries.

Thus, for the Covid-19 epidemic from the end of April until now, the total amount that EVN and its member units have contributed and supported for the affected provinces and cities, as well as supported the The health sector’s epidemic prevention and control activities are more than VND 408 billion. Currently, EVN and its units are trying to continue to perform well the “dual duty”, both to prevent and control the Covid-19 epidemic, and to ensure electricity supply for economic development. – society of the country. In addition, from the electricity bill period June to December 2021, EVN will exempt and reduce electricity bills for 2 groups of customers: tourist accommodation establishments and establishments used as isolation places, treating people suspected of being infected with Covid-19. Step 1: Visit https://www.bluezone.gov.vn or download directly at App Store or CH Play. Step 2: Once downloaded, the application will ask for permission to use Bluetooth to record contact with other Bluezone installed users. If Bluetooth is not open, drag the status bar and turn on Bluetooth; or go to Settings, select Bluetooth and turn it on. Step 3: Once the installation is done, click Scan Around. If someone near you less than 2m has used Bluezone, the application will automatically identify these users and put them in the contact list.

The notice of EVN stated that the website at dienlucevn.com used the domain name and some content and images that may be misleading are information publications belonging to the Electricity of Vietnam – EVN. This is likely to affect the interests of EVN customers when using the information on the website forging the brand name of Electricity of Vietnam. The Vietnam Electricity Group confirms that the website at dienlucevn.com is not owned by EVN nor by any member units under EVN. EVN also said that the group now owns websites at http://www.evn.com.vn and http://tietkiemnangluong.vn. Customers using electricity when requesting any service of EVN are requested to look up information only at the websites http://www.evn.com.vn and http://tietkiemnangluong.vn, or contact Contact Customer Care Centers of Power Corporations for support. According to the reporter’s information search on the support page for looking up domain name information of ICANN (International Internet Address and Domain Name Management Organization), the website at dienlucevn.com was registered from August 5. 2020 and will expire on August 5. However, ICANN’s domain name lookup support page does not provide information about registered users of the domain name dienlucevn.com. In fact, the phenomenon of setting up fake websites with domain names of agencies and businesses to serve a certain purpose, even to deceive customers to steal information and users’ properties, is relatively common. The current. Recently, the Vietnam Fake News Processing Center under the Department of Radio, Television and Electronic Information, the Ministry of Information and Communications has also repeatedly warned about fake websites of agencies, organizations and businesses such as: website eximbank.xyz fakes the name and image of Eximbank, offers many services; website viettel-store.com/sim4g fakes the name and image of the Viettel Import-Export and Trading State One-member Company Limited to post information inviting to buy and sell Viettel sims… In the warnings, the Vietnam Fake News Processing Center has also advised the online community not to use the service of the fake website.

Fake image of Vietnam Electricity Corporation brand On the morning of June 4, 2021, the Electricity of Vietnam (EVN) issued an urgent notice, saying that now on the internet, there is a fake website of EVN brand with address: http://dienlucevn.com. This website has used the domain name and some content and images may be misleading as information publications belonging to EVN, potentially affecting the interests of customers when using the information on this website. . EVN confirmed that the Group only owns websites at the addresses: http://www.evn.com.vn and http://tietkiemnangluong.vn. Therefore, EVN respectfully suggests that electricity customers when requesting any service of EVN only look up information at the following addresses: http://www.evn.com.vn and http:// tietkiemnangluong.vn or contact Customer Care Centers of Power Corporations for support. Previously, in April 2021, EVN also warned about the counterfeiting of the EVN brand name to advertise unsecured loans in Ho Chi Minh City and some southern provinces and cities. EVN confirmed: EVN does not have any affiliated units or affiliated enterprises of EVN named “Electricity Bank of Vietnam”. EVN is a state-owned enterprise operating in the electricity sector that always fully and seriously complies with the provisions of the law.

To use this tool, customers can access the website: https://uoctinhdiennang.evn.com.vn/, then enter some basic personal information such as full name, customer code, city area; type of house (apartment or private house), number of people living in family, … Input information needs to be accurate, in accordance with reality, to ensure that the tool can estimate power consumption with the best accuracy. Next, the customer will provide information about the quantity and type of household electrical appliances in use, including: Basic equipment (such as electric stove, refrigerator, lights …), consumer appliances. consume a lot of electricity (such as air conditioner, clothes dryer, oven …). Along with that, provide data on the frequency, level, and habits of using these devices. Interface of monthly power estimate tool Based on customer data provided, the tool will automatically estimate the amount of electricity consumed by each electrical equipment each month. In addition to estimating the amount of electricity consumption per month, the tool also has the device “consumes” the most electricity in each household in the month, helping customers adjust their electricity usage habits so that they are efficient and economical. The tool’s algorithm will automatically update and analyze the local temperature where the customer lives to calculate. The amount of electricity consumed in the household will have a difference between months and seasons in the year. This tool is designed with a friendly interface, making it easy for customers to use and experience. This information is very useful to customers using electricity, and also shows the great efforts of EVN in business and customer service, especially in making public, transparent and increasingly transparent. It is more convenient for customers to control their electricity consumption and household electricity bill, especially during the hot dry season. HA Warning of counterfeiting EVN brand name to scam unsecured loans

The tool will automatically estimate the amount of electricity consumed by each electrical device each month. (Photo: evn.com.vn) Vietnam Electricity Corporation ( EVN ) developed a tool to help households estimate their monthly electricity consumption based on their electricity usage habits and household electrical equipment characteristics. Accordingly, customers can access to use this tool at the website: Customers need to enter some basic personal information: full name, customer code, city area; type of house (apartment or private house), number of people living in family … Entering the background information as above should be accurate, according to reality, to ensure the tool can estimate the most accurate power consumption. Next, also on the website, customers will provide information about the quantity and type of household electrical appliances in use, including: Basic equipment (such as electric cookers, refrigerators, lights …) , equipment that consumes a lot of electricity (such as air conditioners, clothes dryers, ovens …). Along with that, provide data on the frequency, level, and habits of using these devices. Based on customer data provided, the tool will automatically estimate the amount of electricity consumed by each electrical equipment each month. This tool also shows the device that consumes the most electricity in each household in the month, helping customers to adjust their electricity usage habits effectively and economically. The tool’s algorithms also automatically update and analyze the temperature in the locality where the customer lives to calculate. Quantity electric used There may be differences in the difference between months and seasons of the year for a household electrical appliance. “Currently, this tool is being deployed to integrate into websites and customer care applications of the Power Corporations in the corporation,” added the representative of EVN./.

Leaflets posting information on unsecured loan support in fake form, taking advantage of EVN’s image, logo and name. (Photo: provided by EVN) According to EVN, over the past time, there have been a number of units and individuals that forged information, advertised and distributed leaflets with the EVN logo and brand name without the consent or permission of EVN in many other activities. together. This is a violation of the law, with signs of fraud. Not only EVN, recently, many banks also have to deny the forms of borrowing famous brands to scam loans through leaflets and social networks. Subjects of information claiming to be employees of banks, financial companies or enterprises with large brands. Therefore, people should not provide personal information, identity card numbers or identity cards … to strangers in any way. The bad guys even use the form of impersonating bank messages to trick customers into clicking on links in messages, thereby stealing information of electronic banking services and appropriating money in customers’ accounts ” . Accordingly, banks warn customers absolutely not to access links, links in strange or unknown email messages / emails.

Vietnam Electricity warned of fraud Vietnam Electricity is a State-owned enterprise operating in the electricity sector that always fully and seriously complies with the provisions of the law. On April 23, 2021, Vietnam Electricity announced: In recent times, in Ho Chi Minh City and some southern provinces and cities appeared leaflets to publish information. support unsecured loans in fake form and take advantage of the image, logo and name of Vietnam Electricity. Vietnam Electricity confirmed that it does not have any unsecured lending activities as the above leaflet content. Vietnam Electricity does not have any affiliated units or affiliated enterprises of Vietnam Electricity named “Vietnam Electricity Bank”. Vietnam Electricity is a State-owned enterprise operating in the electricity sector that always fully and seriously complies with the provisions of the law. In recent years, there have been a number of units and individuals forging information, advertising and distributing leaflets with the logo and brand name of Vietnam Electricity without obtaining approval and permission from Electricity of Vietnam. Vietnamese forces in many different activities. This is a violation of the law, with signs of fraud. Electricity of Vietnam Corporation respectfully requests the press and news agencies to promptly inform the people to prevent and raise their vigilance, not to let the bad guys take advantage of them. Previously, Vietnam Electricity also warned about fraudulent advertisements of “energy saving devices”, “smart energy saving cards” … Technical experts have warned about the types of “super power-saving devices” advertised on the Internet that can reduce electricity consumption by 30-40% with the simple operation of plugging into any power outlet. in the home, and recently appeared more ads on social networks about the so-called “Smart Energy Saving Card”. Reality shows that it is completely impossible to reduce power consumption as advertised. This is just a trick to deceive customers, and hit on the psychology of consumers to want to save spending. If there is a type of equipment that directly interferes with the operation of the meter, causing the electric meter to slow down, it also means that the user of this equipment is committing acts of violation of electricity use, will be collection of electricity bill, even may be criminally dealt with in accordance with the law.