VssID application can replace health insurance cards, social insurance books Vietnam Social Insurance has actively brought utilities, payment information, benefits to social insurance and health insurance (HI), towards integration, provision of public services, online payment services. application on mobile devices. This is a step in line with the current trend of digital transformation, building a digital government and a digital nation. It is known that Vietnam Social Insurance is an agency for 4 consecutive years, from 2017 to 2020, holding the 2nd position in the application of Information Technology (IT) in Government agencies (According to the ICT Index compiled by the Ministry of Finance). Ministry of Information and Communications annual assessment report). The deployment of VssID – Digital Social Insurance application on the smartphone system is considered one of the key tasks to bring more convenience to people and businesses when they register to use it. VssID application was developed rapidly and has been widely promoted for everyone to install on smartphones. From June 1, 2021, health insurance participants can use photos on VssID for medical examination and treatment. Mr. HHH, an IT expert of a securities company, was one of those who installed the VssID application. “During this transition period, I find it acceptable, the best thing is that my health insurance card is damaged and I don’t have to apply for a new one. I updated the 2 kids in less than 10 minutes to activate. But not everyone has such an easy experience. Mr. D.TT (Hanoi) shared: “Because the application allows to register a phone number without OTP authentication, when I registered, it turned out that my phone number was registered by a person in Ha Tinh. Had to call a few times there to change it back, it took a few days. The call center has run out of words. Called dozens of times, no one picked up the phone. And Ms. D.T (HCMC) said: “It took me nearly a dozen times to register, fortunately I didn’t have to call the switchboard.” “In response to the social insurance campaign, I installed VssID last month. In general, the interface of the VssID app is also quite normal, if not bad,” commented Anh VHA (Hanoi). “I just tried to check on June 1, I found it incredibly boring, far behind the online sales apps. But more importantly, when viewing information, it is extremely slow due to having to download data” – Ms. NTTH (HCMC) shared a screenshot showing that it takes 3 to 5 minutes to log in to the system. But according to those who have tried installing the app, the worst experience is in the customer support. Call center 1900.9068 called dozens of times, no one picked up the phone, emailed no response, and the chatbot was ineffective. Customers when using a product or service that have problems, they will be very disappointed and angry when there is no support. While social insurance provides 3 support channels, none of them work effectively. This is an issue to be aware of in the provision of public services. When looking up information about the insurance premium period, some people find that the application does not fully show their insurance period. “Last month, when I looked up my social insurance payment information, I only looked up the latest 3 months’ social insurance payment information. This month, the VssID app is updated, the information is more complete, showing 19 years of premium payment, but still missing my 4-year period. It can be said that the database of social insurance is problematic, not really synchronized. The IT infrastructure of Vietnam Social Security seems to be still not commensurate with the tasks and responsibilities,” said one user. In addition, the problem that many people wonder about is the possibility of personal data leakage. Mr. MT, an IT expert of IBM commented: “VssID is very convenient to have the name and year of birth to find out the social insurance number and some other information. But if not clever, hackers can steal the entire database.” As a Digital Transformation expert and monitoring the “Vietnam ICT Index Readiness for Application and Development” (Vietnam ICT Index), I realize that besides the commendable efforts, digital transformation of Social Security There are still many problems to fix. In the effort to build e-Government in ministries and branches, one of the important goals is to bring 100% of public services to the online environment, to smart mobile devices. I think, ministries and sectors should pay attention to service quality instead of following 100% quantity. Hopefully, Social Security will quickly overcome the disadvantages of the VssID application as well as carefully review its industry’s Digital Transformation plan to better serve the legitimate needs of the insured.

Sinopharm’s COVID-19 vaccine is given to people in Dubai, UAE on February 28, 2021. Photo: AFP/VNA According to the above official, Big Data technology will help UAE health authorities control the COVID-19 pandemic more effectively. In the future, the country will have more “digital” hospitals so that people can access telemedicine solutions more often. AlAjme expert affirmed that the UAE has enough modern infrastructure to provide the best healthcare services. This is in line with the UAE government’s Information Technology Strategy 2021 and the National Innovation Strategy, which focuses on efforts to make the UAE a fully “digital” country. In addition, the “UAE Vision” plan also focuses on applying cloud computing to create positive changes in the healthcare sector. The UAE currently has two laws in place regarding healthcare providers. The first is the Law on Health Information Technology, which regulates the use of technology in healthcare. The second is the law on medical examination and treatment processes and procedures for parties building telemedicine systems. In fact, high-tech infrastructure and the development of the health sector are the “backbone” of the UAE in the current fight against COVID-19. Decisions about distributing preventive vaccines, opening field hospitals or building isolation areas are all based on digitized real data. Last year, the UAE Ministry of Health also implemented the Tatmeen digital platform to secure the supply chain in the healthcare industry. This platform helps to track medical products in the supply chain, helps promote transparency, prevents unauthorized or expired products.

Ms. Bea Yuri, the representative of Gangwon province, introduced the culture and potential of cooperation between Vietnam and Korea in the online signing ceremony. Korea is currently a developed country with a strong capacity in capital, science and technology and rich development experience, is deeply involved in the global value chain, and is in need of a young and large market to continue. development momentum. Vietnam is a dynamic developing country that actively integrates into the world. Vietnam is a suitable destination with a golden population structure with nearly 100 million people, nearly 70% are aged 15-64; Vietnam and South Korea are two countries with unique factors that contribute to bringing the two countries’ relations closer and closer, facilitating the expansion of investment cooperation. The two sides have established dialogue mechanisms on economic cooperation, besides the culture between the two countries Vietnam and Korea have many similarities. The people of the two countries have a deep understanding of each other’s customs and practices, and the population of one country in the other is large; Before the Covid-19 pandemic, traffic between the two countries was increasingly convenient with more than 1,000 flights per month. Representative of Kotra Vietnam – Korea Company, Icon International and Asean Healthcare Company at the cooperation signing ceremony Today’s event marks an important step towards implementing Korea’s trade promotion, investment and technology transfer cooperation programs into Vietnam. Kotra Vietnam – Korea, Asean Healthcare are the exclusive distributors in Vietnam market of many lines of pharmaceutical products – cosmetics, functional foods, health promotion products, air cleaning, disinfection, insurance. protect living environment. In the context of the global crisis caused by the epidemic, the Korean partner has designed and developed many technological solutions, comprehensive solutions for health protection and disease prevention through special products. : IONIC – Air purification system, sterilization, virus removal in cars, families, schools, hospitals, offices, and crowded areas; HEYO – Water electrolyzer, disinfection, VirusKill – Antibacterial wearable in the air; Alkaline-rich Hydrogen generator…
Representative of Gangwon province Ms. Bea Yuri shared: “In recent years, provincial leaders have made great efforts to cooperate with the government and localities in Vietnam to promote exchanges between people, entrepreneurs and businesses. Currently in the context of the Covid -19 epidemic that is turning the world upside down, affecting all aspects of people’s lives, stagnating trade and investment, and declining health, we hope to approve the signing of the agreement. This cooperation will further promote the support of high technology transfer, increase import and export, and develop investment in Vietnam.” Mr. An Jun Sun General Director of Kotra Vietnam – Korea introduced the products at the launch ceremony Speaking congratulating the signing ceremony of strategic cooperation, Mr. Vu Minh Ly – Deputy Director of the Center for Communication of Resources and Environment (Ministry of Natural Resources and Environment) highly appreciated the efforts of the parties in promoting and implementing a cooperation program, this is a practical and beneficial direction for consumers to have more proactive health care and protection options that Korean friends have researched and developed technology to deal with, prevent The fight against the Covid epidemic is going on as complicated as it is today.
At the signing ceremony, the units officially launched to Vietnam market a product line for environmental protection, proactive disease prevention, VirusKill wearable card, Ionic device, Heyo… Besides, Kotra Vietnam – Korea and Asean HealthCare cooperates with businesses in Vietnam to cooperate in investment, technology transfer, production, and bring to consumers in Vietnam many high-quality products and technologies, proactive health care. such as functional foods made from Red Ginseng, Cordyceps; Herbal cosmetics, alkaline Hydrogen water purification equipment…. distributed in Southeast Asia and the world.
In the context that Vietnam and other countries around the world are learning how to live with newly arising diseases and Covid-19 is complicated, the product Heyo – Ionic – Virus Kill will be a useful tool. for the community to help protect their own health and protect the living environment.

MSc.BS. Le Thi Hong Van, Provincial Party Committee, Secretary of the Party Committee, Director of Yen Bai Department of Health reports at the province’s bridge point It is known that the Remote Medical Support Project of Viet Duc Huu Nghi Hospital and some local hospitals using ODA capital of the Government of the Federal Republic of Germany. The project has 3 components including: Establishing the remote medicine system at Viet Duc Huu Nghi Hospital and local hospitals; manual training of the Telemedicine system for doctors, technicians and engineers in the use and maintenance and maintenance at Viet Duc Huu Nghi Hospital and local hospitals. Operate the Telemedicine system at Viet Duc Huu Nghi Hospital and local hospitals, with a total project investment of EUR 8,000,000 equivalent to VND 192 billion, of which ODA capital is 7,000,000 EUR, equivalent to 168 billion. VND, reciprocal capital: 1,000,000 EUR, equivalent to 24 billion VND. The project started in 2015 and ends in 2023. In the afternoon of the same day, Yen Bai Provincial General Hospital held an online conference on the field of health and health care of Thuringia State, Federal Republic of Germany. Yen Bai province currently has 3 units that are participating in the project “Remote medical support at Viet Duc Hospital with a number of local hospitals” using ODA capital of the German Government, namely: Provincial General Hospital, Regional General Hospital of Nghia Road and Medical Center of Van Yen district.

The staff of the Center for Customer Care of Vietnam Social Insurance and Ho Chi Minh City Social Insurance instructed participants to install the application. Photo: Nguyen Vinh Speaking at the conference, Ms. Duong Ngoc Anh, Deputy Director of Customer Service Center, Vietnam Social Insurance, said that on November 16, 2020, Vietnam Social Security officially announced the VSSID application – Digital social insurance, an application on a mobile device platform, helps participants of social insurance, health insurance (health insurance) and unemployment insurance (UI) access information, perform public services, step by step. is currently replacing paper social insurance books and health insurance cards. After 4 months of being put into use, Vietnam Social Security has continuously upgraded its applications, added utilities, and enhanced user experience such as: Adjusting the function of using health insurance cards on the application; online public service integration; connecting notification system on VSSID application with SMS system, increasing interaction between application users with the social insurance agency. In the near future, the application will be used optionally in 5 languages ​​(Vietnamese, English, Korean, Chinese, Japanese), meeting the increasingly deep international integration in the field of welfare. society. At the conference, representatives of the Center for Information Technology and Social Security of Vietnam gave basic information about the features and utilities of the VSSID application such as: Personal management – Health insurance card, participation process, benefit information. and manage medical examination and treatment books; online public services; online search; information about the policy; reflections, recommendations … These information were discussed actively by delegates attending the conference, many questions were promptly and fully answered by the Vietnam Social Security. After more than 4 months of implementation, the country has over 1.7 million downloads, installation and use of VssID application. At the beginning of implementation, the application was only evaluated with an average score of 1.6 / 5 points (maximum score is 5 points) on 2 application stores. Up to now, after more than 4 months of implementation, with efforts to add gadgets, improve user experience, the average score of the application achieved on Google Play is 4.2 / 5 points, on AppStore is 3.6 / 5 points. Thereby, users are gradually satisfied with the quality, features and utilities provided by the Vietnam Social Security on the application. Overview of the conference. Photo: Nguyen Vinh In addition to positive reviews for the application, through monitoring and operating the application, Vietnam Social Security has also received comments and feedback from units across the industry, directly from users ( on the application stores), via social networks and from media agencies, the press with the expectation that the application is increasingly complete, modern and user-friendly, to meet the practical needs of participants, enjoy the regimes and policies of social insurance, health insurance and unemployment insurance. Easy to install and use the digital social insurance app with your smartphone. Photo: Nguyen Vinh In order to provide more features and services for people on VssID application more and more, in the coming time, continue to build and issue regulations on management and operation of VssID; reviewing and perfecting features and interfaces to improve user experience. At the same time, integrating facilities such as: calculating voluntary social insurance, health insurance by household, student health insurance; calculate the rate of pension and social insurance benefit when the participant is eligible for benefit; add features and utilities to remind medicine schedule, remind periodic medical examination and treatment schedule … With the VssID – Digital Social Insurance application, participants of social insurance, health insurance and unemployment insurance can grasp the process of participating and enjoying policies, and at the same time self-monitor and protect their welfare benefits right on their devices. smartphone.

Recently, patient Phan Huu Nghiem (36 years old, living in Vung Liem district, Vinh Long) was discharged from the hospital after 11 years of treatment at Cho Ray Hospital (Ho Chi Minh City) and was covered by the health insurance fund (HI). up to 38.3 billion.

Vietnam Social Insurance Agency (Social Insurance) believes that this is not an uncommon case, because many patients have been covered by the health insurance fund with such a “huge” amount over the past time.

Mr. Phan Huu Nghiem, who had hemophilia, was paid more than 38 billion VND by health insurance for 11 years of treatment, he said goodbye to the doctor to leave the hospital to go home. Photo: HOANG LAN

Tight escape thanks to health insurance

According to the results recorded from the health insurance assessment information system (Vietnam Social Insurance Agency), recently many cases of unfortunate accidents and illness have overcome a difficult period thanks to the health insurance fund to pay for the medical examination and cure.

For example, the patient has the HC49191120XXXXX card code (address at Hon Tre hamlet, Tien Hai commune, Ha Tien city, Kien Giang), who is paid by the employee and the employer.

This patient was treated twice at Cho Ray Hospital (HCMC). Phase 1, 3-month treatment with a total cost of 7.95 billion VND. In which, the biggest expense is the drug expense of 7.80 billion dong, the test fee is 22.91 million dong … The amount proposed to the health insurance fund to pay is 6.36 billion dong.

Phase 2, this patient treated for 10 days, the total cost of treatment is 3.07 billion. In particular, drug costs are up to 3.06 billion … The amount proposed to the health insurance fund to pay is 3.07 billion.

Another case is a patient with card number BT28383222XXXXX (living in An Binh Tay commune, Ba Tri district, Ben Tre), who is paid by the state budget.

This patient also treated two times at Cho Ray Hospital, total treatment cost and proposed payment fund is 5.68 billion. In particular, drug costs were 5.63 billion VND, blood money was 13.4 million VND …

And patients with card number BT28686216XXXXX (living in Trung Trach hamlet, Trung Thanh commune, Vung Liem district, Vinh Long), are subject to the state budget.

This patient has four rounds of treatment at Cho Ray Hospital, the total amount that the health insurance has to pay is more than 8 billion.

88

million people are participating in health insurance nationwide, accounting for 90.85% of the population. In 2020, social insurance has paid health insurance costs for over 167.2 million inpatients and outpatients, an increase of 28.4% compared to 2015.

Do not worry about breaking the fund in the near future

Talking to the reporter, Mr. Pham Luong Son, Deputy General Director of Vietnam Social Insurance, said that the patient’s medical expenses are covered by the health insurance fund up to hundreds of millions of VND, even billions of VND / batch. Value shows that social health insurance is a humane policy, far different from commercial health insurance. This means that employees only pay the percentage of salary (4.5%), but the benefit rate is not limited.

Of course, the patient’s benefit rate also depends on each group of subjects recorded on the health insurance card (with the rate of 80% -100%) and according to the list of drugs, medical supplies … paid by the fund.

Patients with high treatment costs often suffer from blood diseases, cancer … with long treatment periods and have to use expensive drugs.

“This is the interests of the participant and the insurance industry must ensure that right for them …” – Mr. Son affirmed.

Some readers are concerned that in 2019, the price of medical services will increase by 2% -10%, the awareness of health care of the people will be improved, so they go to more medical examination, whether the health insurance fund will be balanced. annual spending?

There is no limit to the insured’s right to search

Mr. Nguyen Trung Quy, Deputy Head of Health Insurance Policy Implementation Department, said that when people come to the medical facility to present all the procedures, the medical facility is responsible for receiving and doing the initial procedures. and organize examination for patients.

On the basis of documents established by the medical examination and treatment facility, the insurance industry will make full payment for the patient. “There are no regulations that limit the people’s right to medical examination and treatment with health insurance. And the responsibility of the insurance industry will determine which case is profitable, which case is not … “- Mr. Quy said.

Answering this question, Mr. Pham Luong Son said that the fund balance problem is always very difficult, painful and challenging not only for Vietnam but also in many countries around the world.

However, Vietnam is somewhat fortunate when the revised Law on Health Insurance 2014 adjusted target groups and introduced incentives to increase the number of people participating. Therefore, up to now, over 90% of the Vietnamese population participate in health insurance.

Besides, in the past, the health insurance fund also had a balance, so in the medium term, the balance fund could be collected and spent.

“However, the annual revenues and expenditures are imbalanced, spending more than revenues. So each year we have to build an estimate, thereby compensating a very large part of the cost, about 10,000-20,000 billion from the residual reserve of the fund to be able to spend … ”- Mr. Son said.

To solve the above problem in the long term, the deputy general director of Vietnam Social Insurance thinks that it is necessary to adjust the health insurance premium. Because at present, people contribute to the fund an average of 30-50 USD / person, while the benefit rate is up to 100-200 USD / person.

“So the proposal to increase the contribution to the health insurance fund has recently received a high consensus from the National Assembly, the Government, and ministries. However, the time, object, how we will calculate accordingly. For example, we increase only for the object that is closing low; for near-poor households, voluntary insurance participants increase moderately to maintain the sustainability of the participants ”- Mr. Pham Luong Son said.