Applying IT into practice, developing smart cities with the motto of taking people as the center, TT-Hue provincial government has helped the people of the ancient capital promote their mastery role. On the morning of July 12, 2020, a group of 120 people carrying King Ham Nghi Long from TT-Hue province to Quang Tri stopped at O ​​Loi noodle shop on Le Huan Street (Hue City) for breakfast. The owner of the restaurant “hacks” each bowl of vermicelli 60,000 VND (normal price ranges from 25,000 to 30,000 VND). Mr. LHT (a person traveling with the delegation) was angry and reflected on his personal facebook with the desire that the authorities come in
inspection and correction. Upon receiving information from the interactive system of the Hue Smart City Monitoring Center, the Market Management Department of TT-Hue province sent officers to verify, make a record of administrative violations and sanction 750,000 VND for O Loi noodle shop for the act of “not listing the prices of goods and services at the price listing point as prescribed”. State President Nguyen Xuan Phuc (when serving as Prime Minister) during a visit to the Hue Smart City Management Monitoring Center “I reported on July 12, but only 3 days later, the functional force of TT-Hue province quickly took action and corrected us, making us very satisfied,” said Mr. T. About 2 years ago, the streets of Hue city center became the obsession of every passerby. Hundreds of people blatantly encroached on the sidewalk to trade. Shops and vehicles are messy, creating sloppy, offensive scenes, “bad” the face of the city of Hue. A campaign to restore urban order was directed and implemented by leaders of TT-Hue Provincial People’s Committee. Smart urban surveillance system with hundreds of “magic eyes” are cameras installed on all streets, accessing data, supporting the government to thoroughly handle violations. Those are just stories, small things among thousands of events received and handled during the journey of building a smart city in TT-Hue. People at the center TT-Hue is one of the first localities to build an e-government architecture after the e-Government framework was promulgated. 300 cameras were installed, transmitting data to the center. Along with e-government, smart city development has become an inevitable trend, a revolution in the digital transformation era. Director of the Department of Information and Communications of TT-Hue province, Mr. Nguyen Xuan Son said: “Its effect is that people and businesses can promote their own role. The motto is to take the people as the center. Going from “advocacy” to “sanctions” and becoming a need …”, Mr. Son said. In early 2019, TT-Hue province made a breakthrough decision when piloting smart city services (IOC) on the Hue-S application platform. The smart city management center located at the Department of Information and Communications of the province is considered the “headquarters” agency, responsible for implementing services, receiving input from the society; analyze, verify and transfer information to competent authorities. On the basis of information technology application, a series of application solutions such as field reflection; group of urban surveillance camera solutions; warning information; monitoring local press information; electronic cards of civil servants; supervision of public administrative services; electronic advertising monitoring; environmental monitoring; information security monitoring
and fishing vessel monitoring… have been integrated on Hue-S. Camera sensors detect traffic violations. On the Hue-S application platform, people use smart phones to take photos and send videos of issues that need to be reported to the system and keep their personal information confidential. Based on the images provided by the people and data recorded directly from the IOC’s image system, the Monitoring Center will classify each specific content and send it to the relevant authorities for processing. In addition to the reflected inadequacies, the application has also been responded to and deployed by the people and through which the values ​​of people, culture, humanity… have been actively promoted, many good examples of good work. good is found, many humanistic actions are developed. The software is deployed under the tracking mechanism and cannot take any action that can interfere with data deletion. All this information is publicly available on the website for people to monitor, so it is not possible to intervene to handle violations. Roadmap for building a smart city Not coincidentally, at the Digital Transformation Week 2021 taking place in Hue City from April 27, Deputy Minister of Information and Communications Nguyen Huy Dung said that, at the local level, TT-Hue Province Think of yourself as a miniature country to apply the right strategy, set the right goals and do the right things. The human resource system analyzes and streams reflections to send to the relevant authorities for handling. TT-Hue must become a destination for major national and world technology events with dual goals: Developing tourism while developing technology and becoming a model for digital transformation. “- Mr. Dung said. In the past two years, TT-Hue province ranked 2nd out of 63 provinces in terms of readiness for ICT development and application in Vietnam – Vietnam ICT Index 2020 according to technical infrastructure indicators, human infrastructure indexes, etc. force. Hue’s work is also being widely deployed across the country. The project on development of smart cities in Vietnam for the period of 2018-2025 and a vision to 2030 clearly identifies major issues including: Building a legal foundation for smart city development; Develop management tools, institutions, for example, a framework to guide criteria and evaluate smart cities of cities; Formulate specific regulations, regulations and standards on planning on smart construction in urban areas. The goal is that by 2030, the whole country will form a chain of smart cities in the North, Central, South and Mekong Delta regions with Hanoi, Ho Chi Minh City, Da Nang and Can Tho as the core. forming a chain linking smart cities. The results of the smart city deployment process will increase people’s trust in the government and vice versa, governments at all levels and management units will be more motivated because they must maintain that trust, to continue to improve operational efficiency. Currently, the province has 300 sensor surveillance cameras and is expected to have 1,500 cameras by 2025. Since its establishment, traffic surveillance cameras have detected and transferred 4,300 cases of violations to the police; processed 3,600 cases and 700 cases in progress. Meanwhile, with the solution to reflect the scene (Hue-S), the Center has received 30,425 complaints (there are 20,000 reports eligible to receive); 214 agencies in the province have handled 18,500 complaints, 1,500 complaints are under review. The project on development of smart cities in Vietnam for the period of 2018-2025 and a vision to 2030 clearly identifies major issues including: Building a legal foundation for smart city development; Develop management tools, institutions, for example, a framework to guide criteria and evaluate smart cities of cities; Formulate specific regulations, regulations and standards on planning on smart construction in urban areas.

The units have connected with the online payment system of the Government, allowing people and businesses to conveniently conduct Level 4 online transactions, save time and costs for administrative procedures settlement. Quang Nam builds a Smart City Monitoring and Operation Center (IOC). In 2020, Quang Nam province officially implements the important systems of the Smart Urban Monitoring and Operation Center (IOC), the provincial data sharing and integration platform (LGSP), the information system. Provincial Reporting (LRIS), contributing to perfecting the e-Government foundation. The digital transformation in the activities of state agencies in the province has recently been actively implemented, in the right direction, achieving a number of practical results, contributing to the implementation of main welding reform in the area. table. However, the province’s digital transformation still reveals many shortcomings and limitations. Technical infrastructure has not been invested synchronously, WAN network system, video conferencing, Data Integration Center have not met the requirements. The application of information technology in state agencies is not synchronous and ineffective. With the project “Developing the application of information technology, building a provincial digital government in the period of 2021-2025”, Quang Nam province aims to build and develop electronic government foundation systems. number complying with the provincial e-government architecture. Complete data integration and sharing with national information systems and databases through the province’s data sharing and integration platform. Thereby, reaching 100% of transactions on the provincial public service portal and electronic one-stop information system at the provincial, district and commune levels. Maintain connection and sharing information between provincial public service portals and national public service portals. Providing 100% of online public services related to many people, enterprises at the level 3, 4; 40% of the number of people and businesses participating in the digital government system have electronic identity authentication smoothly. Quang Nam: Approved over 900 billion to build digital government Over 50% of dossiers are received and resolved through online public services at levels 3 and 4; 80% of administrative procedures meet the requirements for deploying online public services at levels 3 and 4. 100% of job profiles at the provincial level, 80% of job dossiers at district level and 60% of job dossiers at commune level are processed on the network environment; 100% of periodical reports of state administrative agencies are updated. In addition, 80% of state agencies are involved in providing open data, in a readable machine form, to provide timely, one-time, lifecycle public services to people, businesses and social economic development; 50% of state agencies’ inspection is done through the digital environment and the information system of regulatory agencies. Quang Nam sets a target that by 2030, 100% of level 4 online public services will be provided on a variety of means of access, including mobile devices. 100% job profile at the provincial level; 90% of job profiles at district level and 70% of job profiles at commune level are handled in the online environment; 70% of regulatory agencies’ inspection is done through the digital environment and regulatory information systems. To implement the project of developing digital government, Quang Nam province has approved a budget of 901 billion VND. In which, 350 billion VND from central budget and non-business expenses, 320 billion VND from central budget.

Ceremony of opening Smart Urban Operations Center (IOC) in Pleiku city, Gia Lai province. Photo: Quang Thai – VNA This is a project designed, built, integrated and coordinated by the People’s Committee of Pleiku City to design, build, integrate and coordinate with the People’s Committee of Pleiku City. The Smart Urban Operations Center is invested in a synchronous and modern construction with 12 46-inch screens, screen control equipment system, 4 dedicated computers for data mining operation, 2 range cameras. central control software system … In particular, Pleiku City Smart City Operations Center is also equipped with the most advanced machines and technology in the country and the world, such as facial recognition, crowd analysis, and online monitoring. The center is capable of storing extremely large data, analyzing data based on AI artificial intelligence, big data Bigdata … The intelligent operating center is like a “digital brain” with the ability to integrate data and existing systems with central control software, creating a panoramic view in all fields. The Center will monitor and administer socio-economic indicators; reporting and statistical criteria; effective monitoring of government activities; supervision of land management and use; monitoring, managing community security and order; traffic Safety; interacting, communicating to serve citizens; monitoring of environmental quality; supervising, operating in the fields of health, education, tourism and information monitoring on the internet … Smart Urban Operations Center is also a place for analyzing big data, giving alerts, supporting decision-making in many other areas, ensuring fast, accurate, transparent and increasing reverse interoperability. when people can send comments, notify agencies in the province about incidents, arising problems related to urban infrastructure, traffic, security, safety, environment … Smart Urban Operations Center came into operation, all reflections of people on the fields are done very easily and quickly with just a simple operation via smartphone or attached computer. According to photos, video at the scene instead of having to go directly to the administrative office. These feedbacks are received by the Center and sent immediately to leaders where the incident is happening. The process of receiving, processing and the results are posted immediately after that so that the people can monitor and give feedback. According to Mr. Nguyen Huu Que, Chairman of Pleiku City People’s Committee, the birth of Smart Urban Operations Center is a living proof demonstrating the determination of Gia Lai province and Pleiku city towards building a living and working environment. professionalism, efficiency, quality and safety. This is one of the city’s breakthroughs in the application of information technology advances to the implementation of socio-economic development goals, in order to build an effective and quality living environment. safety, serving people better and better. Accordingly, the Center will be the foundation, gradually perfecting, towards the goal of monitoring all activities in important areas in order to perform well forecasting, building solutions, and solving problems. , bottlenecks, to develop planning and propose appropriate and effective development solutions./.

TP. Pleiku opens the intelligent urban operating center IOC. Earlier on February 8, Gia Lai Provincial People’s Committee issued Decision No. 77 / QD-UBND on the implementation of the project “Building Pleiku city towards a smart city in the period of 2020 – 2025, with a vision to by 2030 ”. Accordingly, the project to build the city. Pleiku follows the direction of a smart city in order to exploit and bring into play its potentials and advantages, improve the efficiency of resource use, and protect the environment sustainably; improve efficiency of state management and urban services. Smart urban construction will make the city. Pleiku becomes a safe city, good management environment and complete tourism services. The IOC is officially put into operation. Speaking at the opening ceremony, Mr. Nguyen Huu Que, Chairman of City People’s Committee. Pleiku said, IOC is like a “digital brain” with the ability to integrate data and available systems with central control software, creating a panoramic view in all fields. In particular, the central function of the IOC will monitor, administer socio-economic indicators, monitor the effectiveness of government activities, manage and use land; operating community security and order; traffic Safety; interacting, communicating to serve citizens; monitoring of environmental quality; supervising, operating in the fields of health, education, tourism and information monitoring on the internet … Reflecting on areas is made easy through the IOC. It is known that IOC TP. Pleiku is designed, built, integrated and coordinated with the City People’s Committee by Viettel Group of Industry and Telecommunications. Pleiku to deploy. IOC’s facilities are invested synchronously with 12 46-inch screens, control equipment system, 4 specialized computers for data mining operation, 2 high-altitude cameras … Previously, the people of the city. Pleiku wants to reflect any problem must submit an application to the competent authority. This process not only takes a lot of time and travel costs, but also makes people afraid to go to public authorities. However, when the IOC center came into operation, especially through the Pleiku smart app, all people’s reflections on the fields were done very easily and quickly with just a simple operation. Smartphone or computer attached to field photos and videos. These feedbacks are received by the center and sent immediately to the leaders where the incident is happening. The process of receiving, processing and the results are posted immediately after that so that the people can monitor and give feedback.