“After information was spread online about the image of artist Hoai Linh’s account statement, the Bank checked and verified the incident and discovered that an employee intentionally copied the screen and leaked it. Currently, MB has suspended this person’s work and will take disciplinary action at the highest level; at the same time, transfer the entire case file to the investigating agency for handling in accordance with the law.” , the statement said. MB Bank also confirmed that the disclosure of information on the air was caused by a breakdown in the bank’s information technology system or a hacker attack. Because this system is built on the most advanced technology and security platforms in the world today, the bank’s online transaction rate reaches 90% with hundreds of millions of safe transactions. The MB representative also said that in the spirit of respecting the law, the Bank is committed to taking strict measures to ensure absolute compliance with the provisions of the law on protecting customer information throughout the system. The Bank will take appropriate disciplinary measures for all individuals who disclose/leave information, do not comply with professional ethics regulations, do not comply with legal regulations, industry and MB. It is known that a week ago, on social networks, a “controversial” case appeared, artist Hoai Linh was more than 6 months late paying over 14 billion VND in relief money for flood victims in the Central region, transferred by benefactors. come. Just a few days later, the online community released photos of dozens of statements showing the transactions of comedian Hoai Linh’s account opened at MB bank. Immediately, a wave of protests against MB’s disclosure/passage of confidential customer account information. After about 3 days of actively researching, until today, May 27, MB has an official feedback.

Regarding this incident, MB Bank said that after receiving information from public opinion that the artist Hoai Linh’s account was spread on the social network that was supposed to be opened at MB, the Bank checked and verify the facts. And MB has discovered an individual working at the Bank to leak customer information. This individual has seriously violated the Bank’s regulations. In the spirit of respecting the law, MB is committed to taking strict measures to ensure absolute compliance with the provisions of the law on protecting customer information. The Bank will take appropriate disciplinary measures for individuals who disclose/leave information, fail to comply with professional ethics regulations, and do not comply with laws and regulations of the bank. Regarding MB’s handling method for violators, the Bank has suspended the violators’ work and will organize disciplinary action with the highest form of violators, and the bank has transferred the files to the violators. to the investigating agency for handling. In addition, the Bank confirmed that the above information disclosure was not caused by a breakdown in the bank’s information technology system or a hacker attack. The bank’s IT system is built on the most advanced technology and security platforms in the world today, the bank’s online transaction rate reaches 90% with 100 million safe transactions. For example, for the App MB product, transaction information is protected by three layers of fences, including: The first is the eMB application protection system with the feature of refusing to install with unsafe devices; anti-decompile and lock protect sensitive data; the second is an encryption layer that protects when the application transmits information to the service server at the bank, ensuring data integrity and inviolability; third, the ultimate protective barrier is built on each feature that Ebank offers… In order not to let similar incidents happen again, in order to secure information and transaction data of customers, MB’s representative said that the Bank has reviewed the working processes, strictly decentralized and tightened stricter work discipline.

The suspected bank statement of comedian Hoai Linh was released. Immediately after receiving the feedback, MB checked and verified the above incident, discovered that an individual working at the bank had leaked customer information, this individual had seriously violated regulations. of the bank. “In the spirit of respecting the law, the Bank is committed to taking strict measures to ensure absolute compliance with the provisions of the law on protecting customer information. The Bank will take appropriate disciplinary measures for individuals who disclose/leave information, do not comply with professional ethics regulations, do not comply with the Laws and regulations of the bank,” the notice stated. Before the above incident, the bank suspended the work of the violating individual and will organize disciplinary action with the highest form, at the same time, the bank has transferred the file to the investigation agency for handling. In addition, the bank confirmed that the above information disclosure was not caused by a breakdown in the bank’s information technology system or a hacker attack. The bank’s IT system is built on the most advanced technology and security platforms in the world today, the bank’s online transaction rate reaches 90% with 100 million safe transactions. According to the bank, for the APP MB product, the bank has brought financial experiences beyond expectations to customers. Transaction information is protected by 3 layers of fences including: The first is the eMB application protection system with the feature of refusing to install with unsafe devices; Anti-decompile code and locking protect sensitive data. The second layer of encryption protects when the application transmits information to the service server at the bank, ensuring data integrity and inviolability; The final barrier of protection is built on each feature provided by Ebank (when applying Smart eKYC technology to identify customers, additional AI is used for face and voice authentication; using Generation Digital OTP. 3.0 with the addition of Dynamic Key security technology being used by the Singapore government…). According to MB, in order not to let similar incidents happen again, and to keep customers’ information and transaction data secure, the bank has also reviewed the working processes, strictly decentralized and stricter work discipline.