Mobile Money serves up to 90% of small transactions Faced with this shortcoming, the Ministry of Information and Communications believes that Mobile Money will be an effective solution to add to the means of payment for Vietnamese people. If Mobile Money service is licensed to telecommunications companies, the coverage of e-payment services will quickly reach 100% of the population. This will promote e-commerce, agricultural commodity exchanges, especially in remote areas, promote online public services, promote Fintech companies, innovative startups, help economic growth. All countries that allow Mobile Money generate economic growth of up to 0.5%. According to calculations by major service providers, Mobile Money will probably serve up to 90% of small transactions. This is an opportunity for telecommunications companies to promote digital transformation of customers. Because, users can easily buy online goods services as well as digital content services in the telecommunications company’s ecosystem. On the contrary, this is also the driving force for telecommunications companies to digitally transform. This will bring great benefits to society to move towards a digital economy and digital society in the future. Commenting on this issue, Mr. Vu Hoang Lien, Chairman of Vietnam Internet Association, said that Mobile Money service will bring many benefits to consumers and society and promote non-cash payments. However, the Mobile Money service will also impact payment intermediary service providers as the service will share the market, customers and business algorithms. However, with the trend of technology, we need to further improve the payment environment to be a driving force for development. “If licensed soon, Mobile Money will be the Government’s first sandbox to create breakthroughs and create strong momentum for new technologies and new services to be introduced to society. If we look at the services If new services bring benefits to the people and the country, it will be very easy to put these sandboxes as a driving force for development. Whether the policy admits new things and new components to the market or does it still keep its own territory for the old ones Sandbox will create a breakthrough legal environment that dares to accept change, accept new things create new vitality of society in the trend of digital transformation,” said Mr. Vu Hoang Lien. Mobile Money: an opportunity for telecom companies The Chairman of Vietnam Internet Association emphasized that the opportunity for telecommunications companies for Mobile Money service is very clear when they have a customer base because most Vietnamese people use mobile phones. The telecommunications company’s services are also the foundation for connecting many essential services of society, so it will open up great opportunities for the development of Mobile Money services. Three major service providers, Viettel, VNPT, and MobiFone have also applied for permission to provide this service. In this race, the company that solves the management problem to bring benefits to customers will prevail. From Mr. Lien’s point of view, Viettel is slightly better than other service providers because of its large customer base and good management. However, telecommunications companies can take advantage of their strengths to attract customers, so this will be a hot market in the near future. Currently, the Government has agreed to test the Mobile Money service for 2 years, but service providers are still waiting for a license. Commenting on this delay, Mr. Mai Liem Truc, former Deputy Minister of Transport and Communications (now the Ministry of Information and Communications) said that Mobile Money was delayed by about 2 years. If this service is licensed early, it will bring many benefits to society and the economy. Mr. Truc also emphasized, Sandbox is the direction for the Government to vigorously test new technology services that bring benefits to the people and the country. “Sandbox” is a pilot institutional framework, allowing a small number of businesses, to test new technologies and new business models in a practical environment but with a defined scope and time, under the supervision of regulators and have appropriate hedging plans in place to prevent the consequences of failure without having a major impact on the national financial system. Following the government’s direction, the State Bank is currently building regulatory sandboxes for financial and banking services based on information technology, including Mobile Money.

Illustration. Source: Internet. Implementing an effective Mobile Money pilot requires readiness in terms of technical infrastructure, technology, human resources, finance and moreover, the security issue cannot be taken lightly. Ready to “enter” Mobile Money Mobile Money service helps people, especially in remote and isolated areas, have more means of non-cash payment, especially for small expenditures under 100,000 VND. People will be able to withdraw and top up money at telecommunications transaction points or business transaction points authorized by DNVT as a legal entity. Sharing about Viettel’s preparation to deploy Mobile Money service, Deputy General Director of Viettel Digital Services Corporation, Major Truong Quang Viet said: “Viettel has successfully tested Mobile Money for 40,000 customers. internally, ready to provide services to 100% of Viettel customers In addition, we have a set of knowledge ready to train for Mobile Money transaction points, so as soon as it is approved by the authorities , all transaction or payment acceptance points of Viettel have a certain understanding of Mobile Money to support users.Besides, Viettel also prepares a 24/7 customer care system for advice and answers. all customer inquiries. Preparing to enter a completely new field, Deputy General Director of MobiFone Telecommunications Corporation Bui Son Nam informed: MobiFone established MobiFone Digital Service Center and prepared the entire technical infrastructure to ensure deploy Mobile Money as soon as the Government allows. Commenting on the advantages of operators when implementing Mobile Money, Deputy Director of the Department of Telecommunication (Ministry of Information and Communications) Tran Duy Hai said: “Thanks to taking advantage of the telecommunications network infrastructure and transaction points on the Internet. Nationwide, DNVT has many advantages when deploying this service, however, the implementation process also faces certain difficulties such as: Changing user habits or DNVT previously only stopped at deploying e-wallets, now the network will be expanded and deployed to remote areas, accompanied by requirements for risk prevention and control, ensuring the safety of money in the account, and anti-money laundering … “. Security comes from both sides As a non-cash payment activity, one of the biggest concerns of users when using Mobile Money is information security and safety. Regarding this issue, according to Deputy Director Tran Duy Hai: In the Prime Minister’s decision to allow pilot service, the pilot enterprise must have a system that meets the requirements of ensuring system safety. Level 3 information in accordance with current law. In addition, there must be a system to store the arising Mobile Money transaction history; at the same time, there must be a backup copy of archival information in service of inspection, examination and information provision upon request from competent state management agencies. For accounting documents, enterprises conducting the pilot must store them in accordance with the provisions of the Law on Accounting,… From the point of view of a cybersecurity expert, Deputy Chief Technology Officer of Vietnam Cybersecurity Technology Joint Stock Company Ngo Quoc Vinh also gave warnings about security when people in remote areas approach Mobile. Money. The reason is that people in this area do not have knowledge about network security as well as have no conditions to equip measures to protect equipment or personal data. Cybercriminals will take advantage of that and be well-prepared to target financial theft. Specifically, making the most of fake websites, messages, and information to reach users. Mr. Ngo Quoc Vinh also said that in order to be licensed, service providers must comply with and equip a series of security architectural solutions at the request of the State. Therefore, what businesses need to do is to continuously strictly maintain the state of the system to ensure information security to the highest level. At the same time, continuously improve the security level for users’ terminals when using the service. Meanwhile, users themselves must raise awareness that digital assets are targets for cybercriminals to exploit personal data and steal assets. Users need to follow instructions and directions from authorities in the field of information security. When they comply with that regulation and raise their awareness, the ability to prevent and combat risks will increase. Major Truong Quang Viet said: Viettel has experience in deploying telecommunications services to 70 million users, deploying e-wallets in 6 markets around the world. ViettelPay digital ecosystem is the infrastructure for Viettel to deploy Mobile Money. ViettelPay has ensured that security related regulations meet the world’s leading standards. Besides, Viettel has a network security company that protects users from attacks on the system or stealing accounts. Referring to measures to prevent money laundering, Viettel’s representative said that this enterprise applies big data technology and artificial intelligence to ensure the detection of all unusual transactions. Responding to users’ concerns when the Mobile Money service only transfers within one provider, Deputy Director Tran Duy Hai explained: “Mobile Money accounts can only pay with internal accounts in telecommunications carriers. registration, there is no cross-linking between carriers to help limit risks that may arise during the testing process.After a period of implementation of technical solutions along with evaluation of the results of the test implementation process. point, internetwork can be suggested”.

Telecommunication operators have deployed many solutions to prevent and handle spam sims. In the photo: VinaPhone staff support customers to activate new subscribers. The purchase and sale of junk sim has complicated signs According to the Telecommunications Department (Ministry of Information and Communications), in order to tighten the management of pre-activated sims, operators have applied artificial intelligence (AI) technology to support customer identification (KYC) from May. 4-2020; stop developing new sims at authorized points from June 2020; upgrade AI biometrics from September 2020. According to statistics, the network operators have processed and recalled about 26 million suspected sims that were activated on the distribution channel. From July 2020 to March 2021, carriers blocked nearly 129,000 calls with suspicious signs of spam, blocking 29.5 million calls with signs of fraud. Deputy Director of the Telecommunications Department Le Van Tuan assessed that the above solutions have contributed to preventing the situation of buying and selling garbage sims in 2020. However, in early 2021, the purchase, sale and use of trash sims showed signs of complexity. trash back. According to a survey by the Telecommunications Department, the rate of new subscribers in the first 3 months of 2021 increases by 10%, much higher than the average growth rate in the whole 2020 (6%) … Spam sim must be strengthened. At the end of April 2021, 3 operators Viettel, VNPT / VinaPhone, MobiFone agreed to add additional measures to handle spam sims. Specifically, subscription activation is performed on the centralized system of the enterprise. Authorized agents only support sales and enter subscriber information. In particular, the network operator deployed a video call technology solution (video call) to authenticate customers before activating the subscription. In addition, additional responsibility for handling individuals and units if any mistake occurs … Introducing more specifically about the above solutions, Mr. Pham Manh Ha, Department of Infrastructure and Connection (Telecommunications Department) said that, according to regulations, the network operator must be fully responsible for the registration and management of the network. subscription information management. Therefore, the network operators agree not to allow authorized agents to activate the sim as before. In addition, to ensure accurate subscriber information, operators will increase control through the registration procedure of subscriber information in accordance with regulations, with customer identification, then the department is responsible. Activate sim will make a video call to re-monitor. The video call technology solution is integrated on the terminals at the operator’s stores, each call only takes a short time enough to validate subscriber information before deciding to activate. Combined inspection and violation handling Deputy General Director of Vietnam Posts and Telecommunications Group (VNPT) To Dung Thai emphasized, since 2 years ago, VNPT has come up with the view that subscriber development is based on efficiency, that is, the subscriber is the owner and must generating charges and discouraging massive subscriber development. The application of the solution to prevent spam sim once again affirms the determination of the business in developing a healthy and sustainable telecommunications market. Meanwhile, Deputy General Director of Military Telecom Industry Group (Viettel), Tao Duc Thang, said that Viettel and carriers have discussed and agreed on solutions to try to prevent spam sims. In addition, the Department of Telecommunications, the Inspector of the Ministry of Information and Communications and the local Department of Information and Communication also need to regularly inspect and strictly handle violations. According to representatives of telecommunications businesses, in fact, users want convenience when buying and selling and using phone sims is real, so does not rule out the phenomenon of selling points, agents “circumvent” the law to sell sims. activation available. In addition, there is also the fact that many customers register for the primary sim, but the AI ​​system does not recognize the image of personal papers. Therefore, the handling of trash sim also needs a roadmap, difficult to completely solve at once. According to Deputy Minister of Information and Communication Phan Tam, with the signing of cooperation in implementing spam sim prevention, telecommunications businesses have shown their commitment and determination more clearly. The Ministry of Information and Communications will base on the level of implementation to assess the commitment and determination of the carriers. At the same time, the Ministry will direct functional units, the information and communication departments to continue checking and handling the situation of buying and selling garbage sims. The determination of businesses will make a fundamental change in the management of prepaid mobile phone sims in order to contribute to creating a safe and healthy cyberspace environment.

This fake website used logos and was designed with many colors that are quite similar to the official website of Viettel, causing many customers to confuse that this is the official website. Interface of fake Viettel website to sell 4G SIM cards. At the bottom of the website, the operator is also specified as Viettell Trade and Import-Export State Company Limited. Business registration number 0102831022 by the Department of Planning and Investment of Hanoi for the first time on 25/01/2006. In which, word Viettel is written with 1 letter “l”. Besides, while Viettel Group has changed the whole brand identity, this fake website still uses the old corporate brand identity. “The Vietnam Counterfeit Information Processing Center warns the online community not to use the service of this fake website. The case will be transferred to the authorities for consideration and handling in accordance with the law”, the unit this said. Recently, on many online markets, groups about SIM cards recently appeared to advertise for 4G SIM cards with up to 1 billion GB of high-speed capacity with a fee of less than 100,000 VND. Exchange with Zing MobiFone representative affirmed that all posts on social networks related to the distribution of 4G SIM cards with a capacity of up to 1 billion GB with low rates are scams. Currently, this network operator does not have any SIM types and packages like the ads above. The representative of the operator affirmed that users should not buy SIM from the above objects as well as recommending that customers can refer to the most accurate products and services at MobiFone stores as well as through main sales channels. other business formula. With the use of unknown SIMs as above, the operator representative said that users may have the possibility of leaking personal information or buying a SIM that cannot be used even after paying full payment for the object.

Blocked more than 8.5 million fraudulent calls in the first quarter. Artwork From July 1, 2020, the Telecommunications Department – Ministry of Information and Communications has coordinated with carriers Viettel, VNPT and MobiFone to deploy a technology solution to filter and disconnect subscribers who distribute spam calls. Specifically, from July 2020 to March 2021, the above 5 carriers have blocked 128,970 calls with suspicious signs of being spam calls. Through the technical system, the network operators also detected and prevented 29,497,735 calls with signs of fraud, contributing to ensuring safety, security and social order; separately from January to March 2021, 39,321 spam calls and 8,500,702 suspected phishing calls were blocked. At this point, the Telecommunications Department (Ministry of Information and Communications) will continue to promote measures to manage and handle violations related to “telecommunications junk” (spam sims, spam calls, spam messages). On the other hand, the Telecommunications Department also coordinates with carriers to deploy technical solutions to prevent fake phone calls, prevent sales of pre-activated sims …

Regarding the tariff, these 4G SIMs are advertised only need to pay 25,000 – 50,000 VND per month. This is a very cheap fee for 1 billion GB of 4G high-speed capacity. Currently, carriers sell popular 4G packages at VND 70,000 / month with a capacity of no more than 4 GB. Posts about 4G SIMs have 1 billion GB of high-speed capacity per month and cheap rates are rampant on internet markets. Contact one end of each selling SIM type, Zing receive a quote of 99,000 VND for the SIM in which the package has not been activated, activate it by itself when receiving the SIM or 150,000 VND for the activated SIM, only use it. Also as noted, all 1 billion GB 4G SIM card advertising posts use MobiFone’s SIM embryo image. Exchange with Zing The representative of MobiFone confirmed that all posts on social networks related to the distribution of 4G SIM cards with a capacity of up to 1 billion GB with low rates are scams. Currently, this network operator does not have any SIM types and packages like the ads above. The representative of the operator affirmed that users should not buy SIM from the above objects as well as recommending that customers can refer to the most accurate products and services at MobiFone stores as well as through main sales channels. other business formula. With the cases of using the SIM of unknown origin as above, the representative of the carrier said that the user may have the possibility of leaking personal information or buying a SIM that cannot be used even after paying full payment for the object. In addition, the Telecommunications Department said that according to the provisions of Clause 1, Article 2 of Decree 49, the acts of using papers of other people (including being loaned) or transferring their registered SIMs to others to use. Failure to re-enter the contract will be subject to an administrative fine of up to 500,000 VND. In addition, when there are illegal acts, cases related to mobile phone numbers, which are held by the individual or organization under the name of the subscriber, but not directly used by the operator, but to the operator. violating the law of use, the person under the name of the subscriber owner is responsible for explaining and proving his innocence when requested by the authorities, even jointly liable for criminal action if this act Causing serious consequences.