To respond well to this trend but still ensure system safety, the banking industry has made great efforts by applying a series of new technologies such as e-wallets, eKYC, multi-platform digital services, etc. Electronic Customer Identification (eKYC) The online transaction process cannot be perfect if the customer still needs to go to the transaction office to carry out the account opening procedure. Therefore, eKYC (Electronic Customer Identification) is considered a must-have piece in the digital banking picture. Pioneering this application of technology, with the new generation BIDV SmartBanking, customers can complete all registration steps at home, through BIDV’s eKYC system. Users only need to take a photo of their identification, a photo of their face, and the system will check the valid information and open an account for customers to use banking services immediately. BIDV representative – Ms. Nguyen Thi Quynh Giao – Deputy General Director in charge of Retail Banking said: eKYC is a new step in BIDV’s comprehensive digitalization strategy when investing in digital channels, digital processes as well as digital products. This development is also a testament to BIDV’s efforts to better serve customers and bring more convenient digital products. “. In just 2 months since its implementation, BIDV has recorded nearly 200,000 successful registrations via eKYC on SmartBanking. eKYC is an important step in the bank’s digitalization strategy. Cross-platform trading, following individual needs In the increasingly busy life cycle, problems such as remembering passwords, switching transaction devices, balancing revenues and expenditures, etc. also become a nuisance for many customers. Grasping that mindset, many banks are improving their services to offer effective support solutions. In the case of BIDV SmartBanking, this digital bank has expanded the application to include phones, computers, smart watches, smart keyboards, etc., helping users to make transactions anytime, anywhere. through personal devices and at the most convenient time and space. In particular, these devices use uniformly only 1 account name, 1 password for each user, minimizing inconvenience for customers. BIDV SmartBanking has also just launched a new function that allows customers to set up a revenue and expenditure plan (planning revenues, proportioning expenses for living, shopping, saving …) and closely reporting the implementation process. present. This function touches the practical needs of many young customers. Having an overview of expenses will help users monitor their personal finances, thereby balancing money sources, cutting unnecessary expenses, easily accumulating and responding to risks. risk in life. Currently, on mobile application stores, there are also some similar revenue and expenditure management support software, but most of you will have to enter information completely manually and pay to use it, not automatically and built-in on mobile devices. banking applications such as BIDV SmartBanking. Convenient banking applications such as BIDV SmartBanking allow unified login on all devices (Mobile, Laptop, PC, Apple Watch…). Electronic wallet According to a report by IDC, Vietnam has an e-wallet growth rate of 67% in the 2017-2022 period, ranking third in the Asia Pacific region, just behind China and South Korea. According to this report, the demand for e-wallets will continue to increase due to the impact of the Covid-19 epidemic along with the increasingly strong influence of the Millennials (those born after 1980 to early 2000) and GenZ (those born after 2000) (source). This demand poses a great challenge and is also a rare opportunity for financial institutions to race to break through the rankings. According to a share from BIDV, this banking giant is aiming to create a large-scale service ecosystem for BIDV SmartBanking users. Thanks to that, BIDV SmartBanking customers will be able to use all functions of e-wallets and banking services such as money transfer, savings, loan repayment… on the same application. To develop this ecosystem, BIDV has promoted links with financial institutions, signed cooperation agreements with more than 1,000 suppliers and 32/43 Fintech companies in Vietnam to provide more than 2,000 payment services on e-wallets. and continue to expand the ecosystem in the near future. Through the above examples, it can be seen that in the context of the pandemic, banks are actively turning ‘danger’ into ‘opportunity’, changing the form of product and service provision to catch up with the trend and dominate the market. New markets, new habits, new behaviors. This not only brings benefits to customers, but also promises to help Vietnam’s financial system move closer to global digital technology.

Not ashamed to be the oldest sister of BLACKPINK, Jisoo is extremely clear and decisive. Setting up an Instagram account, Jisoo has already chosen a suitable name for her, just register and use it until now. Jisoo is the only member of BLACKPINK who hasn’t changed her Instagram name once and @ soyaaa__ is now familiar to everyone. Jennie also only went through one name change and immediately had an account that is extremely easy to remember, melodious and luxurious. Before closing the name @ jennierubyjane , Jennie used to choose @ jennierubyjanekim and then dropped my Kim for brevity. Lisa went through three name changes and BLINKs recognized her official name @ lalalalisa_m It’s cool, easy to remember, and sounds as lovely as a song. But Lisa’s previous choices were all difficult to read and complicated, and it was eye-opening. Rosé actually only changed her name twice to get the official name @ roses_are_rosie. All three names that Rosé gave are related to flowers, the first two include sunflower, lily and finally rose. But looking at the process of Rosé finding a name for her pet’s Instagram, netizens were shocked. It turns out that Rosé opened an account before naming the dog Hank, so the main vocalist BLACKPINK thought of Benny, Benju, Nougat and Cobalt. Even after closing Hank’s name, Rosé had to try 7749 suggestions before “closing the order” @ hank_says_hank. Roughly, Rosé has changed at least 25 names for the dog’s account.

MBBank shakes hands with Insider to accelerate becoming the most convenient bank in 2021. (Source: Vietnam+) With Military Commercial Joint Stock Bank MBBank, digital transformation is the focus of this business. In June 2020, MB implemented a policy that was supported by a large number of customers, which was to open a beautiful digital account (quartile number, fortune account number, etc.) completely free of charge on the bank’s application. By March of this year, MBBank continued to mark as the first bank in Vietnam to allow opening accounts with the same phone number, making it easy for customers to remember account numbers and facilitate transactions. This is expected to be an attractive policy to continue to attract a large number of customers to MBBank. With the rapid increase in customer base, MBBank pioneered the implementation of electronic authentication (eKYC) to be able to solve the bottleneck. With electronic identification technology (eKYC), opening an account at MB not only does not take time to wait, no need to queue at the bank, opening an account can be used immediately after only a few minutes, but also ensure the highest level of security. Implementing the digital transformation strategy from 2017, up to now, MBBank has achieved remarkable results with the number of transactions reaching 5 million transactions per day with the block alone. Digital Bank . At the same time, in the past year, the MBBank app has at times surpassed many famous international apps (Facebook, Youtube, Faceapp, …) to reach the top 1 in the world. App Store Vietnam and always in the top 3 Finance App. Accelerate the digitalization race by partnering with the giants in the Martech industry The competition for digital transformation between banks is getting tougher and tougher. MBBank clearly understand that improving customer satisfaction index, taking care of them on technology platforms needs to become the number one priority. Faced with that challenge, MBBank decided to join hands in the race to create and improve digital life, to get closer to its customers, and to bring customers great experiences when choosing to use MBBank. . Choosing a technology partner that both meets the characteristics of the banking industry and has practical implementation experience in the Vietnamese market is something that MBBank must carefully consider to find a safe solution. , reliable and efficient. Insider’s solution provides MBBank with an insight into customer experience personalization with advanced automation technology applications. Along with that, the dedicated, close advice and in-depth insights of the local Insider consulting team make MBBank feel very secure in this digitalization race. Insider with technology strengths, brings users automation, AI and Machine Learning (ML) solutions to optimize user experience, deliver outstanding results, increase conversion rates, and retain customer. Currently, Insider is present in 26 countries, has a representative office located in Ho Chi Minh City and is cooperating with 90 major partners who are leading enterprises in Vietnam. For 16 consecutive quarters, this technology startup has continuously won first place in the poll on G2Crowd Mobile Marketing Software Grid. Insider is also featured and recognized in the Gartner Magic Quadrant for Multichannel Marketing Hubs 2020. Jack Nguyen, Insider’s Director of Vietnam, Taiwan and Thailand markets, shared: “With the vision of helping Vietnamese businesses improve digital platforms, accelerate the national digital transformation. , Insider is very proud to officially cooperate with MBBank from 2021. Insider is confident that it can support MBBank in automating and personalizing customer experience in the shortest time thanks to the experience that has been and is being developed. open to major banks in the world.” With this step, 2021 is expected to continue to be a sublime year for MB on the way to asserting its position as a digital bank.

Mr. Nguyen Duc Huy – Deputy Director of the MB Banking Division represented the award. (Photo: Vietnam +) After two consecutive years (2019, 2020) enrolled with Sao Khue award for 2 digital banking products: App MBBank and Biz MBBank, Military Commercial Joint Stock Bank (MB) has just received the Sao Khue award. 2021 for an online identity solution (eKYC). In 2 pre-qualification rounds and direct presentations, MB’s eKYC solution was highly voted by the Board for optimizing customer experience on the digital platform. Accordingly, customers can use the eKYC feature above App MBBank to open and identify a 100% bank account online without going to the counter. Immediately after completing the identification procedure, customers can immediately use services such as: transfer within and outside the system, bill payment (electricity, water, air tickets), online savings, online loans. … MB is one of the pioneers in implementing eKYC in Vietnam, and the bank with the highest eKYC success rate, about 80% of the banks applying this solution in Vietnam. Up to now, about 1.8 million MB customers have successfully opened bank accounts with eKYC, accounting for 70% of the total number of new customers since the time MB officially applied eKYC. Especially, eKYC solution MB is the pioneer and only solution in the Vietnamese market providing a full range of technology Face Recognition and voice. With Machine Learning technology, customer data can be identified and extracted through photos. In addition, MB’s eKYC is capable of recognizing and verifying faces / voices according to information on each customer’s personal papers, recording the information. biometrics corresponding to the user’s checking account. With the completion of the technology system, operating procedures, … to deploy eKYC on Mobile Banking application, MB allows customers to identify online through 3 basic steps: Turn around according to instructions, read random PIN code, take pictures with identification and check life by random method. Estimated total time with each process identifier is about 45 seconds. Notably, MB’s eKYC solution is deployed on Dynamic Key and Digital OTP platforms, ensuring customer information security. In 2021, MB determined to continue focusing on products with high technology content. The fact that MB won the “Sao Khue” award for the 3rd consecutive year shows the bank’s strong digital transformation spirit as well as the bank’s high determination in implementing the 2021 motto “Accelerating numbers; retail breakout; safe-efficient, ”continues the vision“ MB is the most convenient bank, ”making MB become“ No. 1 in digital banking, five in the top 3 retail banks in Vietnam ”./.

Specifically, the AB Ditizen digital bank application has just been integrated with the comprehensive automatic electronic customer identification feature – eKYC. Accordingly, customers can register to open a 100% online account right on the application with only 5 registration steps in about 5 minutes without going directly to the transaction counter. In addition, AB Ditizen is also applying the program to immediately donate the same account number with the customer’s phone number when opening new via AB Ditizen eKYC, helping users to increase their stylish experience when using digital banks. At the same time, a series of essential online financial services, including maintenance fees at AB Ditizen digital bank, will be served free of charge until December 31, 2016. Through that, AB Ditizen’s citizens can freely carry out money transfer transactions (including money transfer in ABBANK and interbank money transfer) with various forms such as account number, phone number, code. QR code … fast, secure, and worry-free about fees. These services aim to help customers more easily access digital financial services, enhance experience activities and receive more benefits, thereby gradually forming a habit of not using cash in the trend. Save digitized spending in modern society. Accordingly, ABBANK joined the group of banks with free digital banking service for customers, and is also one of the few banks providing products with competitive and modern technology platforms. .