“On the afternoon of April 9, when I opened the product, the fire found inside was a perfume box. Immediately I contacted the seller on Shopee and the general feedback is very sorry because the experience is not good, please return the goods to Shopee to handle “, Mr. Hieu recounted. D. Hieu added that on April 10, J&T Express delivery staff came to pick up the goods, did not ask to sign for confirmation. On April 13, Shopee updated the information that returned goods arrived and waited for 3-5 days to process. Customers receive perfume box instead of iPhone 12. Photo: Đ. Hieu. “On April 17, I received a message from a person talking from J&T Express wanting to watch the video I recorded and asking to confirm that the delivery order did not show any unusual signs,” Mr. Hieu shared. On April 19, J&T Express continued to call this customer to convince him to sign the order. “They said that this memorandum was signed only to confirm the outside condition of the product, not related to the product inside”, Mr. Hieu said. On April 20, Mr. Hieu received a call from Shopee informing him of not accepting the refund. According to Mr. Hieu, the reason given by Shopee is that the video does not capture all 6 sides of the box. “I really do not pay attention to how to shoot, even more do not know to turn all 6 sides of the box. The other box will be sent back in 3-5 days. That is nearly 19 million VND lost,” he said. Hieu said to Zing . According to customer D. Hieu, while receiving the goods, he found that the product box showed no signs of being peeled, just a little dented. Outside, correct bill of lading code, correct information and product name are still recorded. Mr. Hieu said there are full videos recording the process of receiving this goods. This is not the first time a customer buying an iPhone has received a product of no value. At the end of 2020, a customer in Dong Thap said he bought an iPhone 12 Pro Max but only received a stone. At the same time, Chu Quang Toan (Ha Tinh) received color pencils after ordering 2 iPhone 12 Pro Max. As a result, Best Express carrier took responsibility and compensated the customers. However, the cause of the incident causing the two “evaporated” iPhones has not been announced. At 12:00 on April 26, Shopee’s representative announced that he had contacted and would refund customer A. Hieu. “We are still working with shipping partners to clarify the issues related to this order according to the working process between the two sides”, a Shopee representative told. Zing . Shopee’s representative also recommends that users take safe steps when receiving goods such as video recording / taking photos of the 6-sided product of the package as proof of comparison in the event of a return claim. Refunds. Refuse or immediately notify Shopee of a sign of anomalous request from the shipper or similar carrier, for example, request to sign the consignment receipt or the status of the order is not At the time of delivery, the receipt / status of the order did not show the correct date / content for confirmation.

Ms. Le Thi Dieu started selling ribs porridge on Hang Bo street (Hanoi) from the date of retirement. Her youngest daughter, Lien, has been assisting her with sales since the very first days of selling. Now, her health is not the same as before, so Lien takes care of most of the work. For more than a quarter of a century, she and her daughter have kept the same recipe from day one: pork bones were carefully simmered for a sweet broth, pureed rice; The ratio of two main ingredients must be very good to have a delicious pot of porridge. The bowl of porridge is smooth and smooth, with a little meat and crispy, eating all year round still feels delicious. Despite its simplicity, the rustic taste has attracted and retained many diners. Mrs. Dieu cleaned the goods from 6:30, but only until 9am, the porridge was gone. Porridge is always kept hot for the best taste. Every time the porridge pot is gone, Mrs. Lien adds a new pot ready to serve. As a morning gift that is both healthy and light-hearted, people come to eat porridge of all ages, from the elderly to young children. Many people eat porridge here from a young age until they get married, become parents, and go back to Mrs. Dieu’s line to buy porridge for their children. She is always very gentle porridge, and gives the bowl of porridge to the guests with both hands, lovingly like a family member.