Train drivers union GDL resolves industrial action at the railway

Status: 23.06.2021 12:54 p.m.

With the beginning of the summer holidays in some federal states, rail passengers have to be prepared for strikes. The train drivers’ union GDL decided a labor dispute. The GDL intends to announce tomorrow exactly how it should look. At Deutsche Bahn, train driver strikes in the middle of the holiday season are getting closer. The union of German locomotive drivers (GDL) decided on concrete industrial action after failed negotiations with the employers’ association Move. GDL boss Claus Weselsky will not announce the exact scope and time of possible work stoppages until Thursday at a press conference in Berlin. According to the GDL, the corresponding committee resolutions are available. A railway spokeswoman asked the union to return to the negotiating table. There are well-founded offers for more wages and additional protection against dismissal on the table, about which the GDL top has so far refused serious negotiations.

First warning strike since December 2018

Immediately before the start of the school holidays in several federal states, the union is increasing the pressure on the management of the railway. The GDL declared the negotiations to have failed last Tuesday. It is the first warning strike on the railways since December 2018, when the Railway and Transport Union (EVG) called on its members to take part in a labor dispute. Both unions are fighting with each other for influence in the state company. The EVG had already reached a collective agreement last autumn. From the beginning of 2022, employees will receive 1.5 percent more money – little compared to collective bargaining rounds in better times. Compulsory redundancies are excluded until the end of 2023.

GDL wants more

The GDL wants to get more out of money and working hours. Both sides had moved somewhat towards each other before the failure of the negotiations. Based on the collective bargaining agreement for the public service, the GDL is calling for an income increase of 1.4 percent plus a corona bonus this year and a further 1.8 percent next year. The employees deserved more than compensation for the price increase, argues Weselsky.

According to its own statements, Deutsche Bahn had proposed increases in incomes as in the public sector, but in relation to the airport sector. An “emergency collective agreement” had been concluded for airports because of the slump in traffic. The 1.4 percent increase in income there will only be in October 2022, the other 1.8 percent not until April 2023. Employers will also have the option of reducing working hours by six percent in 2022. The level of the collective agreement for the public service is to be reached in October 2023

The 5-star Ambasssador Cruisse has now docked at the old Bai Chay Ferry Wharf and has been arranged by the Quang Ninh Port Authority in a separate anchorage area. Previously, the functional forces of Ha Long City discovered the case of Mr. (26 years old, native of Ly Nhan, Ha Nam) is F1, has a history of contact with patients related to the outbreak in Ha Nam province, is currently an employee of the kitchen department on the Ambassador Cruise ship, number QN 8879 is on board. The cruise took 60 employees and 122 passengers to visit Ha Long Bay. According to the epidemiological history, Mr. returned to his hometown in Ly Nhan district, Ha Nam, had a wedding and used internet services at a person’s shop in Bac Ly commune. This person later tested positive for SARS-CoV-2. From April 29 to now, Mr. Return to Ha Long (Quang Ninh) and work as a kitchen waiter on the Ambassador Cruise to take tourists to visit Ha Long Bay. On the afternoon of May 3, the medical force of Ha Long City got off the ship to conduct Covid-19 testing for all staff on board. Ha Long City has asked this yacht to return to shore at 10:30 am on May 3 and arranged to isolate all 122 passengers and 60 staff on board; only Mr. D. was taken to isolation at the city’s concentrated isolation area in Hoanh Bo ward and took samples for testing for SARS-CoV-2. At the same time, it is requested that the Ambassador Cruise ship, number QN 8879, be arranged to park in a separate place, isolating all tourists and staff on board waiting for test results. If the case of Mr. If the test results are negative, the authorities will conduct a monitoring list for isolation management for all tourists and staff on the yacht; the case of Mr. D. If positive, authorities will conduct tracing in accordance with regulations on prevention and control of Covid-19.

Vietnam Airlines also assists passengers in changing travel schedule due to epidemic effects. (Photo: CTV / Vietnam +) From May 11, Vietnam Airlines will raise the standard of anti-epidemic prevention to level 2 on a 4-level scale for all domestic flights. The airline also increases resources to assist passengers in the event of a change in the operating plan due to the influence of the airline COVID-19 translation . Specifically, the main measures taken by Vietnam Airlines to ensure disease safety, include rigorous examination of medical declarations and measurement of passenger body temperature before flight; refusing to carry passengers with unusual manifestations of health; installation of a sterilization mat at the boarding gate; arranging flight crews to move within the airport and between the airport-city by separate vehicle; ensure passengers and flight crew wear masks throughout the journey; providing antibacterial towels for passengers on the flight; aircraft disinfection at the end of the day and regular maintenance of the HEPA air filter. Facing the complicated development of the epidemic, Vietnam Airlines also adjusted the flight schedule of domestic and international flights. Passengers can refer to flight schedule and self-check flight status at website. For passengers with affected flights, the airline strives to keep all passengers promptly informed of changes in flight schedules via text, email or direct phone calls. To support passengers wishing to exchange and refund tickets due to the impact of epidemics, from May 10, Vietnam Airlines has implemented a support policy for tickets purchased in the Vietnamese market and has a completely domestic itinerary. geography. Passengers can refer to the ticket exchange and refund policy at the website https://www.vietnamairlines.com/en/sites/Hoan-doi-Covid. In order to save time for passengers, Vietnam Airlines has now implemented the feature to help passengers proactively cancel their seats, exchange tickets and refund tickets to vouchers right on the website, at the Manage booking section located on the homepage. Vietnam Airlines notes that for passengers who do not plan to travel on a reserved flight, before carrying out procedures for redemption and refund, passengers need to cancel their booking to avoid loss of seat cancellation fee (no-show). . The valid cancellation time is at least 3 hours before the departure time indicated on the ticket. In particular, Vietnam Airlines offers free refunds for passengers who choose to refund the voucher with 100% of the refund value. This voucher can be used to purchase air ticket , checked baggage and other additional services of Vietnam Airlines. In cases where you need a consultant and support, passengers can contact Vietnam Airlines’ official Facebook page at www.facebook.com/VietnamAirlines, Call Center 1900 1100 or Vietnam ticket offices. Airlines nationwide. During this period, due to increasing demand for flight changes, Vietnam Airlines Resources have been allocated to respond to messages, calls and emails sent to customer service, but the response time to passengers may be slower than usual./.

From May 11, 2021, Vietnam Airlines will raise the standards of Covid-19 epidemic prevention and control for all domestic flights. Specifically, the main measures taken by Vietnam Airlines to ensure the safety of the disease include: Strictly check the medical declaration and measure the passenger body temperature before the flight; refusing to carry passengers with unusual manifestations of health; installing a disinfection mat at the boarding gate; arranging flight crews to move around the airport and between the airport – city by separate vehicle; ensure passengers and flight crew wear masks throughout the journey; providing antibacterial towels for passengers on the flight; aircraft disinfection at the end of the day and regular maintenance of the HEPA air filter. To support passengers wishing to exchange and refund tickets due to the impact of epidemics, from May 10, 2021, Vietnam Airlines has implemented a support policy for tickets purchased in the Vietnamese market and has a refund itinerary. all inland. Passengers can refer to the ticket exchange and refund policy here. In order to save time for passengers, currently, Vietnam Airlines has implemented the feature to help passengers proactively cancel their seats, exchange tickets and refund tickets to vouchers right on the website, at the Manage booking section located on the homepage. Vietnam Airlines notes that for passengers who do not plan to travel with a reserved flight, before carrying out the procedures for exchanging or refunding tickets, passengers need to cancel their booking to avoid loss of booking fee. The valid cancellation time is at least 3 hours before the departure time indicated on the ticket. In particular, Vietnam Airlines offers free refunds for passengers who choose to convert tickets to vouchers with 100% of the refund value. This voucher can be used to buy flight tickets, checked baggage and other additional services of Vietnam Airlines. Step 1: Access to https://www.bluezone.gov.vn or directly download at App Store or Play Store. Step 2: Once downloaded, the app will ask for Bluetooth permission to record contact with other Bluezone installed users. If Bluetooth isn’t open, drag the status notification bar and turn on Bluetooth; Or go to Settings, select Bluetooth and turn it on. Step 3: After the installation is complete, click Scan Around. If someone near you less than 2m has used Bluezone, the app will automatically identify these users and put them on the contact list.

Airlines upgrade to level 2/4 to assist passengers. Facing complicated developments of the epidemic, the airline adjusted the flight schedules of domestic and international flights. Passengers can refer to flight schedule and self-check flight status at website www.vietnamairlines.com. For passengers with affected flights, the airline strives to keep all passengers promptly informed of changes in flight schedules via text, email or direct phone calls. To support passengers wishing to exchange and refund tickets due to the impact of epidemics, from May 10, the airline will support tickets purchased on the Vietnamese market and have a completely domestic itinerary. Passengers can refer to the ticket exchange and refund policy at the website https://www.vietnamairlines.com/en/sites/Hoan-doi-Covid. In order to save time for passengers, currently, Vietnam Airlines has implemented the feature to help passengers proactively cancel their seats, exchange tickets and refund tickets to vouchers right on the website, at the Manage booking section located on the homepage. The airline also notes that for passengers who do not plan to travel on a reserved flight, before carrying out the procedures for redemption and refund, passengers need to cancel their booking to avoid loss of seat cancellation fee (no-show). . The valid cancellation time is at least 3 hours before the departure time indicated on the ticket. In particular, Vietnam Airlines offers free refunds for passengers who choose to refund the voucher with 100% of the refund value. This voucher can be used to buy flight tickets, checked baggage and other additional services of Vietnam Airlines. In cases where you need a consultant and support, passengers can contact Vietnam Airlines’ official Facebook page at www.facebook.com/VietnamAirlines, Call Center 1900 1100 or Vietnam ticket offices. Airlines nationwide.

Customers only need to present Vietnam Airlines boarding pass at the ticket counter of Trang An Wharf to receive a free Thung Voi ticket. Thung Voi is a tourist attraction in Ninh Binh province. Photo: Vietnam Airlines Thung Voi is a tourist attraction in Ninh Binh province, surrounded by steep limestone cliffs, bringing a very pristine and majestic beauty with thousands of years old mangrove forest. Visiting Thung Voi, visitors will experience the combined journey of climbing and rowing on the river; At the same time, it is easy to connect with other destinations under the scenic complex of Trang An, Ninh Binh such as Bai Dinh pagoda, Tran temple … The program is one of the activities in the cooperation between Vietnam Airlines with Ninh Binh province and Xuan Truong enterprises. Previously, Vietnam Airlines signed cooperation agreements with Ninh Binh province and Xuan Truong enterprises to jointly develop Ninh Binh culture and tourism in particular and the country in general. Accordingly, cooperation activities are comprehensively implemented, from destination promotion, event organization to airline ticket offers, tours … /.

These are flights from Phu Bai Airport (Thua Thien – Hue), Chu Lai (Quang Nam), Dong Hoi (Quang Binh), Quy Nhon (Binh Dinh) and Van Don (Quang Ninh) to / from Phu Quoc ( PQC) and vice versa. The Civil Aviation Authority of Vietnam said it would consider in detail the landing frequency and time when licensing the above routes. Previously, Vietjet Air announced to open a series of flights from Da Nang, Thanh Hoa, Nha Trang, Da Lat and Vinh to Phu Quoc, operating from March 28, April 2 and April 29 respectively. At the same time, the company increased the load on routes exploiting from Hanoi, Ho Chi Minh City, Hai Phong to Phu Quoc. Thus, when opening 5 new routes above, Vietjet Air will operate a total of 13 domestic routes to Phu Quoc. Group of 40 tourists from TST travel agency are in Phu Quoc (photo Minh Man) Vietnam Airlines also said it will restore 4 routes from Hai Phong, Da Lat, Vinh, Da Nang with Phu Quoc from April 23 and increase the number of seats and flights to serve the peak demand of the summer. Accordingly, for flights from Hai Phong, Da Lat, Vinh – Phu Quoc, 4 round-trip flights per week then increased to 7 flights from 1/6/2021. Da Nang – Phu Quoc segment also operates 4 round trip / week. Meanwhile, Bamboo Airways has flights from Hanoi / Da Nang / Ho Chi Minh City / Thanh Hoa / Can Tho / Vinh to Phu Quoc and vice versa. “Rookie” Vietravel Airlines recently operated flights from Hanoi / Ho Chi Minh City to Phu Quoc. When the translation of Covid-19 was paused, tourists rushed to travel to Phu Quoc. This is the hottest destination since the beginning of the year. With nice weather, air ticket price or flight ticket combo, reasonable hotel room, if not very cheap, Ngoc Island is very attractive to tourists. For example, on the occasion of re-exploiting some routes to Phu Quoc, Vietnam Airlines launched a special price from only 69,000 VND / way (equivalent to 546,000 VND / way including taxes and fees), applicable to itineraries. flying from April 23 to May 8 minus the peak period. Vietjet has just joined hands with Vinpearl to offer a package of airline and hotel tickets, with prices starting from VND 2.34 million / person. Accordingly, from April 6-15, customers can order a combo to fly directly from Hanoi, Ho Chi Minh City, Da Nang, Thanh Hoa, Hai Phong, Nha Trang, Da Lat, Vinh to Phu Quoc for the journey. 3 days 2 nights, from April 21 to May 30, except for the peak occasion. Currently, Phu Quoc airport receives about 40 flights every day, equivalent to about 6,000-7,000 passengers. In the first two months of this year, Phu Quoc welcomed 656,000 visitors, accounting for 75-80% of the total number of visitors to Kien Giang with about 887,215 people. This number of visitors, though still down 44.5% compared to the same period in 2020, is on a strong trend to increase since March. Therefore, Kien Giang tourism this year strives to welcome 7 million visitors, an increase of more than 34% compared to the implementation in 2020; total revenue from tourism is more than 11,500 billion, up 46.2%. Talking to the press, Ms. Lam Thi Diem Tram, Director of Phu Quoc Island Tourism and Events Co., Ltd, said that on average 1 month, this company receives from 2,000 to 4,000 tourists booking tours to Phu Quoc. In particular, on the holiday of April 30 to May 1, the number of visitors to Phu Quoc doubled. In April, from Hung Vuong’s death anniversary to April 30, flights from Hanoi, Ho Chi Minh City to Phu Quoc ran out of tickets, so travel companies are asking airlines to increase flights, according to Ms. Lam. Representatives of TST Tourist Company (Ho Chi Minh City) shared, the total number of tourists booking tours at the company in April reached nearly 3,000 guests, in May nearly 1,000 guests. In particular, Phu Quoc is one of the preferred destinations for business delegation tours.

Source | People’s Daily Health Client

Author | Health Times reporter Li Xin

Editor | Hu Xin

On April 22, local time in Ottawa, Canada, the Canadian government announced that all commercial and private passenger flights from India and Pakistan will be prohibited from entering the country. The ban will take effect from 23:30 on April 22, Eastern Time, for a period of 30 days. And after the ban takes effect, passengers who fly to Canada through these two countries must obtain a negative test for the new crown virus from a third country before continuing to Canada.

According to the news published on the official website of the Canadian government, entering Canada must be tested for the new coronavirus and be quarantined for 14 days. The Public Health Agency of Canada has been monitoring case data and found that the proportion of virus carriers on flights to India and Pakistan is increasing recently.

On April 21, Quebec, Canada, discovered the first case of infection with the mutant new coronavirus B1617 found in India. Canadian Minister of Intergovernmental Affairs Dominic LeBlanc (Dominic LeBlanc) said on the 22nd that the implementation of these travel restrictions is to prevent the spread of the new crown pneumonia virus and its variants in Canada.

According to data from the Canadian government’s official website, from February 22 to April 19 this year, the Public Health Agency of Canada received a total of 274,822 incoming passengers’ arrival test results, of which 1.4%, or 3732 passengers, were tested for the new crown pneumonia virus. Was positive.

Passenger at Changi International Airport, Singapore, on March 15, 2021. Photo: AFP / VNA According to the Vietnam News Agency reporter in Singapore, in addition to the above regulations, those who have recently come to India and have not completed the 14-day quarantine period to 23:59 p.m. on April 22 will have to undergo concentrated isolation for another 7 days. These individuals will have to undergo 3 PCR tests: on arrival, on the 14th day and before the end of the quarantine period. In recent days, India has continuously recorded the highest number of new infections and daily deaths ever. In the past 24 hours, the South Asian country recorded 332,503 cases and 2,256 deaths. These are the number of new infections and deaths caused by COVID-19 in a day at levels not seen since the outbreak of the pandemic. According to worldometers.info, as of the morning of April 23 (Vietnam time), India had a total of 16.2 million cases, of which 186,928 died. In addition, the Singapore Ministry of Health (MOH) on April 22 announced that 17 workers at the Westlite Woodlands dormitory were found to be re-infected, although there is no evidence that these cases are related. epidemic in India or with a new strain of virus appearing there. Therefore, preventive measures for COVID-19 will be tightened for migrant workers to minimize the risk of re-infection in those who have recovered from the disease. Accordingly, all new migrant workers from higher-risk countries and regions will be placed on quarantine for 14 days at quarantine facilities. After they test negative for the SARS-CoV-2 virus, they will be sent to the Migrant Labor Referral Center (MWOC). In the past, these workers had to stay on quarantine for only 4 days at the quarantine facilities before being sent to MWOC during their remaining quarantine period. As for the newly arrived migrant workers whose test results have antibodies to the SARS-CoV-2 virus, they will have to undergo a bi-weekly screening regime. Previously, they were exempt from this requirement. As of April 29, recovered workers living in dormitories or those working in the construction, marine and processing industries living in Singapore will have to undergo periodic inspections. about 9 months, or 270 days, from the date they get COVID-19.

Produced | Sohu Technology

Edit | Yin Lina

According to news on April 15, recently, “Shenzhen online car-hailing drivers were cancelled after waiting half an hour to pick up passengers.” The incident caused heated discussions among netizens. It is understood that the driver of Didi drove 36.5 kilometers to the position of the female passenger and waited for the passenger at the designated place for about half an hour, but the passenger cancelled the order because he was dissatisfied that the driver did not take the initiative to help put the luggage.

In this regard, Didi released a relevant statement tonight:

On April 13, the Shenzhen Express driver Master Zhang grabbed the passenger’s express order booked by the enterprise-level account. The scheduled departure time was 8 am on the 14th. On the 14th, Master Zhang set off from home to pick up the passengers. The driving distance was 36.5 kilometers. He arrived at the passenger departure point at 7:39 am and waited for the passengers from 38 minutes to 8:17. The passenger cancelled the order because he was dissatisfied that the driver did not take the initiative to help carry the luggage.

While waiting for the passengers, Master Zhang sent multiple messages to the passengers through the Didi App. 8 calls were made, one of which was connected at 7:55. The passenger asked the driver to drive into the hotel, and the call was connected once at 7:58. The driver and the passenger negotiated to change the pick-up time to 8:10, and the other 6 calls The passenger did not answer the phone.

According to platform rules, the cancellation fee of this order is 21 yuan after the passenger is late and the passenger has to pay the cancellation fee immediately and give the full amount to the driver. Regarding the handling of luggage for passengers, although the platform rules do not have uniform mandatory requirements for express drivers, we hope to provide passengers with better services. We hope that the masters will take the initiative when encountering large luggage, and we recommend that passengers take the initiative when they need help. Ask the driver for help. In actual situations, many driver masters do take the initiative to help when they see passengers carrying suitcases.

In addition, Master Zhang mentioned that after arriving at the pick-up location, he had “argued with the security three times” while waiting for the passengers. We put ourselves here and thought about this issue from the perspective of Master Zhang. It may be that Master Zhang stayed near the hotel entrance for a long time while waiting for passengers, which affected the work of security. Here we also apologize on behalf of Master Zhang.

We also call on the drivers and masters to abide by the traffic rules and not to park randomly. At the same time, we appeal to the whole society that sometimes the driver masters may temporarily occupy parking lot or roadside resources while waiting for passengers. Please be tolerant and convenient.

We have contacted Master Zhang, and considering that Master Zhang has a long empty distance, we will provide Master Zhang with relevant subsidies. At the same time, I also talked with Master Zhang. Although we understand that Master Zhang is very wronged and angry, we did not provide good car service to passengers this time.

In addition, the appointment order is not dispatched, and the driver voluntarily grabs the order. Therefore, the driver has a long distance to pick up and drive, and the passengers do not know in advance. At present, this incident has received widespread attention from all walks of life, and it has also caused some trouble to passengers.

At present, the platform has received complaints from the driver from the passenger entering the customer service line, saying that he was insulted by the driver and asking the platform to punish the driver. We have informed and warned Master Zhang not to insult passengers or disseminate users’ personal information without authorization. According to the rules of the platform, Master Zhang will be given corresponding education and punishment in the follow-up.

Produced | Sohu Technology

Edit | Yin Lina

According to news on April 15, recently, “Shenzhen online car-hailing drivers were cancelled after waiting half an hour to pick up passengers.” The incident caused heated discussions among netizens. It is understood that the driver of Didi drove 36.5 kilometers to the position of the female passenger and waited for the passenger at the designated place for about half an hour, but the passenger cancelled the order because he was dissatisfied that the driver did not take the initiative to help put the luggage.

In this regard, Didi released a relevant statement tonight:

On April 13, the Shenzhen Express driver Master Zhang grabbed the passenger’s express order booked by the enterprise-level account. The scheduled departure time was 8 am on the 14th. On the 14th, Master Zhang set off from home to pick up the passengers. The driving distance was 36.5 kilometers. He arrived at the passenger departure point at 7:39 am and waited for the passengers from 38 minutes to 8:17. The passenger cancelled the order because he was dissatisfied that the driver did not take the initiative to help carry the luggage.

While waiting for the passengers, Master Zhang sent multiple messages to the passengers through the Didi App. 8 calls were made, one of which was connected at 7:55. The passenger asked the driver to drive into the hotel, and the call was connected once at 7:58. The driver and the passenger negotiated to change the pick-up time to 8:10, and the other 6 calls The passenger did not answer the phone.

According to platform rules, the cancellation fee of this order is 21 yuan after the passenger is late and the passenger has to pay the cancellation fee immediately and give the full amount to the driver. Regarding the handling of luggage for passengers, although the platform rules do not have uniform mandatory requirements for express drivers, we hope to provide passengers with better services. We hope that the masters will take the initiative when encountering large luggage, and we recommend that passengers take the initiative when they need help. Ask the driver for help. In actual situations, many driver masters do take the initiative to help when they see passengers carrying suitcases.

In addition, Master Zhang mentioned that after arriving at the pick-up location, he had “argued with the security three times” while waiting for the passengers. We put ourselves here and thought about this issue from the perspective of Master Zhang. It may be that Master Zhang stayed near the hotel entrance for a long time while waiting for passengers, which affected the work of security. Here we also apologize on behalf of Master Zhang.

We also call on the drivers and masters to abide by the traffic rules and not to park randomly. At the same time, we appeal to the whole society that sometimes the driver masters may temporarily occupy parking lot or roadside resources while waiting for passengers. Please be tolerant and convenient.

We have contacted Master Zhang, and considering that Master Zhang has a long empty distance, we will provide Master Zhang with relevant subsidies. At the same time, I also talked with Master Zhang. Although we understand that Master Zhang is very wronged and angry, we did not provide good car service to passengers this time.

In addition, the appointment order is not dispatched, and the driver voluntarily grabs the order. Therefore, the driver has a long distance to pick up and drive, and the passengers do not know in advance. At present, this incident has received widespread attention from all walks of life, and it has also caused some trouble to passengers.

At present, the platform has received complaints from the driver from the passenger entering the customer service line, saying that he was insulted by the driver and asking the platform to punish the driver. We have informed and warned Master Zhang not to insult passengers or disseminate users’ personal information without authorization. According to the rules of the platform, Master Zhang will be given corresponding education and punishment in the follow-up.

Produced | Sohu Technology

Edit | Yin Lina

According to news on April 15, recently, “Shenzhen online car-hailing drivers were cancelled after waiting half an hour to pick up passengers.” The incident caused heated discussions among netizens. It is understood that the driver of Didi drove 36.5 kilometers to the position of the female passenger and waited for the passenger at the designated place for about half an hour, but the passenger cancelled the order because he was dissatisfied that the driver did not take the initiative to help put the luggage.

In this regard, Didi released a relevant statement tonight:

On April 13, the Shenzhen Express driver Master Zhang grabbed the passenger’s express order booked by the enterprise-level account. The scheduled departure time was 8 am on the 14th. On the 14th, Master Zhang departed from home to pick up the passengers. The driving distance was 36.5 kilometers. He arrived at the passenger’s departure point at 7:39 am and waited for the passengers from 38 minutes to 8:17. The passenger cancelled the order because he was dissatisfied that the driver did not take the initiative to help carry the luggage.

While waiting for the passengers, Master Zhang sent multiple messages to the passengers through the Didi App. 8 calls were made, one of which was connected at 7:55. The passenger asked the driver to drive into the hotel, and the call was connected once at 7:58. The driver and the passenger negotiated to change the pick-up time to 8:10, and the other 6 calls The passenger did not answer the phone.

According to platform rules, passengers who are late for this order will be charged a cancellation fee of 21 yuan to cancel the order. After cancellation, the passenger has paid immediately and paid the full amount to the driver. Regarding the handling of luggage for passengers, although the platform rules do not have uniform mandatory requirements for express drivers, we hope to provide passengers with better services. We hope that the masters will take the initiative when encountering large luggage, and we recommend that passengers take the initiative when they need help. Ask the driver for help. In actual situations, many driver masters do take the initiative to help when they see passengers carrying suitcases.

In addition, Master Zhang mentioned that after arriving at the pick-up location, he had “argued with the security three times” while waiting for the passengers. We put ourselves here and thought about this issue from the perspective of Master Zhang. It may be that Master Zhang stayed near the hotel entrance for a long time while waiting for passengers, which affected the work of security. Here we also apologize on behalf of Master Zhang.

We also call on the drivers and masters to abide by the traffic rules and not to park randomly. At the same time, we appeal to the whole society that sometimes the driver masters may temporarily occupy parking lot or roadside resources while waiting for passengers. Please be tolerant and convenient.

We have contacted Master Zhang, and considering that Master Zhang has a long empty distance, we will provide Master Zhang with relevant subsidies. At the same time, I also talked with Master Zhang. Although we understand that Master Zhang is very wronged and angry, we did not provide good car service to passengers this time.

In addition, the appointment order is not dispatched, and the driver voluntarily grabs the order. Therefore, the driver has a long distance to pick up and drive, and the passengers do not know it beforehand. At present, this incident has received widespread attention from all walks of life, and it has also caused some trouble to passengers.

At present, the platform has received complaints from the driver from the passenger entering the customer service line, saying that he was insulted by the driver and asking the platform to punish the driver. We have informed and warned Master Zhang not to insult passengers or disseminate users’ personal information without authorization. According to the rules of the platform, Master Zhang will be given corresponding education and punishment in the follow-up.

Produced | Sohu Technology

Edit | Yin Lina

According to news on April 15, recently, “Shenzhen online car-hailing drivers were cancelled after waiting half an hour to pick up passengers.” The incident caused heated discussions among netizens. It is understood that the driver of Didi drove 36.5 kilometers to the position of the female passenger and waited for the passenger at the designated place for about half an hour, but the passenger cancelled the order because he was dissatisfied that the driver did not take the initiative to help put the luggage.

In this regard, Didi released a relevant statement tonight:

On April 13, the Shenzhen Express driver Master Zhang grabbed the passenger’s express order booked by the enterprise-level account. The scheduled departure time was 8 am on the 14th. On the 14th, Master Zhang departed from home to pick up the passengers. The driving distance was 36.5 kilometers. He arrived at the passenger’s departure point at 7:39 am and waited for the passengers from 38 minutes to 8:17. The passenger cancelled the order because he was dissatisfied that the driver did not take the initiative to help carry the luggage.

While waiting for the passengers, Master Zhang sent multiple messages to the passengers through the Didi App. 8 calls were made, one of which was connected at 7:55. The passenger asked the driver to drive into the hotel, and the call was connected once at 7:58. The driver and the passenger negotiated to change the pick-up time to 8:10, and the other 6 calls The passenger did not answer the phone.

According to platform rules, passengers who are late for this order will be charged a cancellation fee of 21 yuan to cancel the order. After cancellation, the passenger has paid immediately and paid the full amount to the driver. Regarding the handling of luggage for passengers, although the platform rules do not have uniform mandatory requirements for express drivers, we hope to provide passengers with better services. We hope that the masters will take the initiative when encountering large luggage, and we recommend that passengers take the initiative when they need help. Ask the driver for help. In actual situations, many driver masters do take the initiative to help when they see passengers carrying suitcases.

In addition, Master Zhang mentioned that after arriving at the pick-up location, he had “argued with the security three times” while waiting for the passengers. We put ourselves here and thought about this issue from the perspective of Master Zhang. It may be that Master Zhang stayed near the hotel entrance for a long time while waiting for passengers, which affected the work of security. Here we also apologize on behalf of Master Zhang.

We also call on the drivers and masters to abide by the traffic rules and not to park randomly. At the same time, we appeal to the whole society that sometimes the driver masters may temporarily occupy parking lot or roadside resources while waiting for passengers. Please be tolerant and convenient.

We have contacted Master Zhang, and considering that Master Zhang has a long empty distance, we will provide Master Zhang with relevant subsidies. At the same time, I also talked with Master Zhang. Although we understand that Master Zhang is very wronged and angry, we did not provide good car service to passengers this time.

In addition, the appointment order is not dispatched, and the driver voluntarily grabs the order. Therefore, the driver has a long distance to pick up and drive, and the passengers do not know it beforehand. At present, this incident has received widespread attention from all walks of life, and it has also caused some trouble to passengers.

At present, the platform has received complaints from the driver from the passenger entering the customer service line, saying that he was insulted by the driver and asking the platform to punish the driver. We have informed and warned Master Zhang not to insult passengers or disseminate users’ personal information without authorization. According to the rules of the platform, Master Zhang will be given corresponding education and punishment in the follow-up.