This is one of the technology products under the project “Modernizing Vietnam Post’s information technology system” of Vietnam Post.The CAS multi-service transaction system is built on the basis of Riposte solution. of the Escher group, has been successfully applied in 35 countries with a developed postal background. CAS Multi-Service Transaction System is designed specifically for the field of automation, retail customer transactions with 3 technology applications in digital transformation, including: CAS-Counter (at multi-service counters), CAS-Mobile (on mobile devices) and CAS-Kiosk (on vending machines). The CAS-Counter system, after connecting with supporting peripheral devices such as barcode readers, QR code scanners, electronic scales… enables the provision of postal services, postal finance, retail distribution and public administration for customers on a single transaction software, at all post offices and service points of Vietnam Post. Thereby, tellers and service staff only need to perform simple and quick operations on a modern and complete interface, meeting all the needs of customers when receiving services. According to a representative of Vietnam Post, through CAS-Counter, a Vietnam Post teller can simultaneously provide nearly 100 domestic and international postal services, more than 60 collection and payment services, and financial services. administration, public administration and over 5,000 retail goods and products on the same interface and the same software. Not only bringing convenience to postal workers, CAS-Counter also brings convenience to customers when they can use many services at the same time at a single counter when going to the post office. In addition, the operations on the publication will be eliminated, the error of sender and recipient information is minimized; Transaction methods through the electronic system such as using barcodes and QR Codes are applied in conducting transactions on modern application platforms. Maximize support for tellers, increase customer experience In order to create accuracy right from the receiving stage, Vietnam Post synchronizes the CAS-Counter into high-tech platforms such as automatic sorting and picking line systems at mining centers, regional hubs, My VietnamPost app, Dingdong broadcasting software on Smartphone for postmen, PacknSend communication system… All of the above application and software systems have helped businesses shorten the time for the whole postal process to be 1 day for near-regional areas, 2 days and up to 4 days for inter-regional and regional postal services. guaranteed product. For retail services, the system allows quick, convenient, simple and accurate transactions with customers when the product codes are entered directly from the supplier, this ensures transparency. information with the customer, after the transaction, the customer can accurately compare the item code, price and total amount to be paid. When Vietnam Post is licensed by the State Bank of Vietnam as a payment intermediary, CAS-Counter will closely connect with the PostPay electronic payment platform for customers’ collection and payment transactions. From there, CAS-Counter optimizes and corrects every detail when customers use the service, as well as conduct financial and banking transactions through a network of 13,000 service points of the post office. Mr. Nguyen Quoc Vinh – Member of Vietnam Post Board of Directors said: “The CAS-Counter application system has helped CAS-Counter standardize transaction processes in all services being provided throughout the system to customers. customers, turning postal service points into smart service points, and easily defining and adding new services. Here, new service forms on the CAS-Counter ecosystem will be completed, namely CAS-Mobile and CAS- Kios. Automated transactions 24/7 will be quickly introduced and deployed widely, mobile transactions will be deployed throughout the network, with 72 thousand employees becoming 72 thousand local mobile service points. Only customers are the not-so-distant future of Vietnam Post.” Ms. Thanh Tam, teller at Thang Long Post Office, City Post Office. Hanoi shared: “Thang Long Post Office started using the CAS-Counter application from 2020. This is an application with a friendly, modern and easy-to-use interface. Any teller can operate, operate and provide services quickly. The fast and simple way of doing this helps the trader not to have to memorize a lot of information. Customers can check the information sent, received, account number, contract, freight, deposit… right at the screen system located on the counter. The service quality of the service points has been improved, bringing about customer satisfaction”.

Legendary feet crossed mountains, ice forests. Postman of Labor Hero Cil Mup Ha Krieng, once flying in the middle of the Central Highlands, his legendary bare feet that once crossed the distance by five rounds of the earth, has no longer “followed his father’s footsteps every day. “To read the letters by the fire together to call the afternoon of the distant village … He returned to Mother LangBiang Mountain on April 6, after a long illness. The unseasonal rain seemed to pour water, blinding the village of B’Nơh C, district Lạc Dương, Lâm Đồng. From now on, Ha Krieng can no longer listen to her stories, the story of the postman’s job in the streams, the forest, the people of Co Ho village at the foot of the legendary LangBiang mountain range. Ha Krieng was born in 1957. In 1982, he was accepted to work in the news delivery team of the Post Office of Lac Duong district, responsible for three mail routes from the district center to Da Chais, Bang Tieng, and Dam Ron. Without the miracle of a boy carrying seven miles to cross mountains and forests, he only has the strong bare feet of a mountain boy and a passion for his career. During 13 years of restlessness, Postman of Labor Hero Cil Mup Ha Krieng has crossed tens of thousands of kilometers of forest roads, facing difficulties and dangers, in hunger and forest malaria to “link” the merchants. Remote village to the outside world. In 2010, as healthy as the wild deer Ha Krieng suddenly collapsed, his clear eyes cannot see the LangBiang range in front of him. Ms. K’Hai, wife of Ha Krieng was sadly sad: He was working normally and felt headache and blurred vision. That is to notify the unit to be treated. The Post Hospital in Saigon said Ha Krieng had a tumor in the brain. From that day on, Ha Krieng suffered from memory loss, blurred vision, and went astray many times. Once lost to the East Bus Station in Ho Chi Minh City, fortunately remembered the home phone number to call … From the day she got sick, Ha Krieng had to sit in a wheelchair and K’Hai continued to tell the story of “legendary legs “. “Fortunately, thanks to the post office, the love of the villagers, Ha Krieng is strong enough to fight the disease, stay with her mother and child as much …”, Ms. K’Hai said. Back to the story of the letter, the distance that Ha Krieng overcame adds up to five circles of the earth’s circumference. This feat surprised all the delegates attending the National Emulation Congress held in Hanoi in 2000, when listening to the summary report, telling the story of cutting forests, ice mountains to deliver official documents, documents, letter … presented by postman Ha Krieng before being awarded the title “Labor Hero in the doi moi era” in 2001. Ha Krieng once told me, the shortest and easiest route to go is Lac Duong – Pang Tieng, which also takes 12 hours on foot, both back and forth. And the most arduous and dangerous route is the Lac Duong – Dam Ron route, with a length of 70 km walking through the forest and 24 hours of walking … Because he is an indigenous ethnic person, fluent in forest roads, at that time Young, in good health, and with flexible legs, Ha Krieng is regularly assigned to take charge of this mailing route. In order to deliver newsletters from Lac Duong to Dam Ron, Ha Krieng and her colleagues had to leave from 5am and walk until after 17pm to arrive. In addition to cutting forests, they also have to pass many passes and slopes. Doc Troi, is a slope that leaves many impressions, when going up it takes about 90 minutes, sometimes down about 50 minutes, this slope is upright, many sections must cling to branches or roots of forest trees to climb, people behind only see human feet. Going ahead because thick fog all year round … over Rock slope, then over Lam Brun mountain, below is a deep stream, fast flowing water in rainy season, to cross stream, you have to cut down trees to make a temporary bridge. Just like that, day by day, month and month, they crossed the mountains together, crossed the forest to deliver official letters, letters, documents … Along the way, they had to deal with wild animals, wild animals and forest malaria. I used to work in the post office, then switched to journalism and traveled a lot with the postal workers, so it was quite clear. That day, each postman was given a pair of tank shoes, but it only took a few times to fail. You make your own sandals with car cover, rubber strap or wood rattan. But Ha Krieng said, walking barefoot is still “durable” and most convenient, because it can cling to slippery rocks, though many times of bleeding … Besides the danger of the terrain, in this area from 1975 to 1985 is at the center of Fulro’s activities. Before leaving, Ha Krieng had to “play a loincloth, bare shoulder” like a young Co Ho going to the forest. Documents and documents are hidden on the bottom of the binder (double layer binder), above the “camouflage” of some essential things to “cover the eyes” Fulro, if you miss them. Postman Ha Krieng delivered the letter to the remote areas. That day, the postman brothers in charge of this mail route all shared the same fear of being ambushed, the tension always waiting on each trip. Ha Krieng’s group has two colleagues who have stayed forever in the middle of the world … Many times it is so hard and stressful, he also wants to leave the unit to work on a field, a place to live with his wife and children. But then think of teammates, fellow citizens, they are always hungry for food, lack of shirts, letters, letters and the times when you give letters, news to them, they are very happy, they are so precious … so you continue with work. Now, on the road of B’Nơh C village, the sun has not stopped every afternoon, there is no longer the elite son of the village in a wheelchair. The legendary legs for a while rested. The village business no longer hears Ha Krieng calling: We have a letter!

Barefoot postman Ha K’Rieng on the way to deliver letters Photo: Documents The danger still doesn’t give up Ha K’Rieng (K’Ho people) was born in 1957 in Đạ Tông commune, Lạc Dương district, Lâm Đồng. In 1982, he was accepted to work in the mail delivery team of the district post office, in charge of three mail routes from the district center to Da Chais, Pang Tieng and Dam Ron. In which, the Lac Duong – Dam Ron route is the most arduous and dangerous. If going on a big road, having to pass a 200 km long road, Ha K’Rieng chooses a shortcut through the forest to shorten the mail route to 70 km. To conquer this journey, Ha K’Rieng has to walk 24 hours and on average he has to take 2 such trips per week. On the way to Dam Ron, he had to climb two steep mountain slopes, so high that the posterior could only see the feet of the person in front of him. at the same time pass many fast flowing streams. However, that is far from seeping in comparison to the fear of being knocked down by wild malaria, attacked by wild animals, and in ambushes by Fulro. Ha K’Rieng (second from left) when sick Once, he and his friend Ha Su went to deliver a letter. Groping through the forest under dense fog and rain, a bear suddenly rushed to grab Ha Su. Seeing you use both hands to hold the mouth of the bouncing bear, Ha K’Rieng put his hand behind his back to take the bar to store in the basket, but it has been lost ever since. He shouted as he scolded the bear with the stone and twigs. Then find the leaves of the forest to chew on and cover your wounds from the scratches of the bear to stop the bleeding and then lead you to the infirmary. In 1978, Y Djao Nie, the self-proclaimed Prime Minister of the “Fulro De-Ga Government” was killed by his subordinates, and replaced by Y Ghok Nie Krieng, placing the headquarters of the Fulro reaction force in the Dam area. . From the deep forest, they radiate ambushes, attack on soldiers, terrorize officials, making the business trips of the News Group even more dangerous. In August 1980, two people in the News Group in Lac Duong, Lieng Jang Ha Huong and Ndu Ha Rang, died while transferring letters and letters to Dam Ron. That day, on a business trip, when they met a car of the Lac Duong District Medical Center, they asked for a ride. The car carrying 12 people ran to the Heaven Gate area when the Fulro forces ambushed and shot and killed 11 people on the spot, only Mr. Le Van Duong (Malaria Station technician) survived. In order to avoid Fulro’s attention, when traveling on a business trip, Ha K’Rieng had to wear loincloths to disguise himself as a militant. Dispatches and letters are hidden at the bottom of the basket, while the upper is for food and common items. Walk 5 circles around the earth Remembering in 1995, when meeting in Dam Ron, Ha K’Rieng showed me a brand new motorbike and excitedly said: The provincial post office supported me to buy this vehicle to deliver letters and parcels. From now on, it will be much less strenuous than before, and the delivery time for letters and parcels has been significantly shortened. However, due to traffic difficulties, many high mountains and deep pools have to be overcome, so in the rainy season, you have to wrap the chain on the tires to pass the muddy and slippery roads. Heavy rains, muddy dirt roads, subsidence, Ha K’Rieng had to leave the car at home, continue walking. We calculate, the distance he walked up the mountain pass for 13 consecutive years (1982 – 1995) combined must be 5 times as long as he went around the earth. Seeing me staring at the big, rough legs, Ha K’Rieng confided: “The unit has equipped the postman’s shoes but is miserable, after just a few trips, the base is punctured. We came up with a homemade style of sandals with car shell soles and rattan straps, which is just fine. But in the end, barefoot is still the best, because it is possible to click on slippery moss, although sometimes the feet bleed from rubbing on crushed stones, thorns … ” Due to the characteristics of her profession, Ha K’Rieng retired at the age of 50. Unfortunately, just a few years later, he developed brain tumor. He underwent an eight-hour operation, was in a coma for 8 days, and more than a month later was released from the hospital. Although life was regained from the hand of death, health increasingly deteriorated. His eyes were fading and almost completely blind, his legs could no longer stand, his hands were shaking, his body was swollen … A few days ago, receiving the news of his death, and being sent back to the heavenly realm, everyone who knew this earthly hero felt pity.