The decision clearly states, developing a digital government that has all safe operations in the digital environment, has a redesigned operating model and operates based on data and digital technology, to be able to provide services. better service, make more timely decisions, issue better policies, use resources more optimally, create development, lead the country’s digital transformation, effectively solve major problems in the world. socio-economic development and management. Develop a comprehensive and comprehensive digital government, promote the achieved results, focus resources, mobilize the participation of the whole political system, have solutions and ways to do breakthroughs and differences. , to basically complete the e-Government development targets by 2021 and form a digital government by 2025. Open orientation for people, businesses and other organizations to appropriately participate in the activities of state agencies, interact with state agencies to jointly enhance transparency, improve service quality, and solve problems and jointly create value for society. Data is the new resource. State agencies open data and provide open data for the development of digital government, digital economy and digital society. State agencies connect and share data so that people only have to declare and provide data once to state agencies and essential public service providers. Platforms are breakthrough solutions. Combining centralized and distributed deployment model, complying with Vietnam E-Government Architecture Framework and Architecture of ministries, branches and localities. Developing platforms in the direction of providing synchronous and smooth services at administrative levels so that they can be used anywhere. National platforms, applications and services must be made first, done well, centralized. The domestic market nurtures and develops digital technology products Make in Vietnam, thereby reaching out to the region and the world. The Government actively coordinates, plans and implements market-oriented and market-creating activities with the dual goals of developing the digital government and developing Vietnam’s digital technology enterprises. Diversifying in scale, aiming to master and develop core technologies and open platforms for Digital Government, forming an ecosystem of Make in Vietnam applications and services. Belonging to the top 30 countries according to the ranking of the United Nations Regarding the vision to 2030, the Decision clearly states: Vietnam has a high level of development index of e-Government and digital government in the world, among the top 30 countries ranked by the United Nations. Developing digital government requires a breakthrough and different way of doing things. Digital government transforms the way to serve people and businesses, reducing costs, increasing business productivity, creating facilitation, bringing people’s satisfaction, so that people and businesses can participate more in activities. action of state agencies to jointly create values, benefits, satisfaction, trust and social consensus. The digital government transforms the organization, operation, working environment and working tools so that officials, civil servants and public employees can best perform their tasks. Targets to 2025, for the provision of quality services to serve society: State agencies to reduce, restructure, simplify, standardize and unify administrative procedures in service of society across the country. nationwide scope. State agencies provide new services on the principle of ensuring service quality, reducing costs, and increasing social labor productivity in a proactive and timely manner to meet the needs of society. People and businesses can use digital services according to their personalized needs, throughout their lives, when needed, in a convenient way, online or in person, easily, simply, quickly, and without paper. , no presence is required unless required by law. Some basic criteria include: 100% of administrative procedures eligible under the law are provided in the form of online public services level 4. 100% of online public services are designed, redesigned to optimize the user experience, when used, are pre-filled with data that the user has provided previously under the agreement, in accordance with quality standards service. 100% of people and businesses using online public services are identified and authenticated smoothly, unified on all systems of government levels from central to local. At least 80% of administrative records are processed completely online, people only have to enter data once; at least 90% of people and businesses are satisfied with the handling of administrative procedures; at least 20% of administrative procedures of state agencies will be reduced compared to the current one. 100% state agencies provide 24/7 service For the goal of optimal operation of state agencies’ activities, some basic criteria include: 100% of state agencies provide 24/7 service, ready to serve online at any time. people and businesses need. 100% of civil servants are assigned digital identifiers in job processing. 100% of the direction, administration and internal governance of state agencies are carried out on the basis of overall and unified governance. 100% of documents exchanged between state agencies are carried out in electronic form, digitally signed by specialized digital signatures, except for confidential documents as prescribed by law. 90% of work records at ministerial and provincial levels; 80% of work records at the district level and 60% of work records at the commune level are processed on the internet (except for work records that are state secret). 100% of the reporting work is done on the national reporting information system. 100% of records are created, kept and shared electronically according to regulations. 100% of state agencies at ministerial and provincial levels have a centralized analysis and data processing platform, and application of artificial intelligence to optimize operations. At least 50% of supervision and inspection activities of the management agency are carried out through the digital environment and the information system of the management agency. At least 70% of the contents of the training program, entrance exam, state management promotion exam to the rank of specialist, main specialist, senior specialist or equivalent shall be conducted online. 100% of cadres, civil servants and public employees are trained, fostered and universalized basic digital skills; 50% of cadres, civil servants and public employees are trained and fostered skills in analysis, data mining and digital technology. In addition to specific objectives and targets and tasks of ministries and local branches, the Decision also mentions key national tasks, including: Improving the legal environment; digital infrastructure development; develop digital platforms and national scale systems; develop national digital data; development of national applications and services; ensure the safety and security of the national network.

This is the first time the Government has introduced the concept of Digital Government. Accordingly, digital government is essentially e-government, with changes in approach and implementation thanks to the development of digital technology. “Solving administrative procedures without contact” is one of the four criteria of e-Government. Photo: VGP. The strategy clearly states that by 2030, Vietnam is in the group of 30 leading countries in the development index of e-government and digital government according to the United Nations ranking. Digital government will transform the way people and businesses are served. From there, it helps to reduce costs, increase the productivity of businesses, create favorable conditions, and bring satisfaction to people. The ultimate goal is for people and businesses to participate more in the activities of state agencies, jointly creating values, benefits, satisfaction, trust and social consensus. The digital government also transforms the way it is organised, operated, working environment and tools so that cadres, civil servants and public employees can best perform their duties. For each stage, specific goals are set with basic targets. By 2025, the strategy sets five goals including providing quality services to serve society; widely mobilize the participation of society; optimal operation of state agencies’ activities; effectively solve major problems in socio-economic development, and make breakthrough changes in national ranking. Regarding the national key tasks, the strategy clearly states 6 tasks including: Perfecting the legal environment, developing digital infrastructure; develop digital platforms and national scale systems; develop national digital data; development of national applications and services; ensure the safety and security of the national network. These six tasks are also the key tasks of ministries, branches and localities to implement within their respective sectors, domains and localities. The strategy clearly states 10 solutions for implementation, including solutions on: Organization, apparatus, network; training and fostering digital skills; propaganda, dissemination and awareness raising; cooperation between state agencies and enterprises; researching, developing and mastering core technologies; standardization and restructuring of business processes; international cooperation… According to Minister of Information and Communications Nguyen Manh Hung, e-Government targets will be basically completed in 2021, with a focus on level 4 online public services reaching 100%. The digital government will be formed in 2025. Accordingly, government services are provided automatically 24/7 according to demand, new public services are provided in a timely manner and on the basis of open data. Digital government is essentially e-government, with changes in approach and implementation thanks to the development of digital technology. Therefore, when we say that developing digital government means developing e-government, digital government includes e-government. E-Government, simply understood, is the “four Nos”, including the ability to meet face-to-face, process paperless documents, handle contactless administrative procedures and make non-cash payments. Digital government is e-government, adding “four Yess”, having all safe actions in the digital environment, being able to provide new services quickly, having the ability to use resources optimally, and being able to ability to create development, lead the country’s digital transformation, effectively solve major problems in socio-economic development and management.