Training site.

It is understood that since the comprehensive implementation of the combined declaration of property and behavior tax nationwide on June 1, the declaration process has been simplified, and the quality and efficiency has been optimized, which has changed the “multiple entries, more forms, and repeated data collection” that existed in the past fiscal and banking tax declarations. Problems to further facilitate taxpayers.

The staff provides on-site counseling for taxpayers.

In order to better promote the implementation and improvement of Daxiang’s consolidated tax declaration work, the State Administration of Taxation, Daxiang District Taxation Bureau of Shaoyang City, centered on the focus of the consolidated financial and tax declaration work, organized party members to pioneer and set up a professional counseling team to go to the front line of the tax hall to pay taxes. Provide meticulous and considerate counseling services for merger declaration At the same time, through various channels such as tax enterprise work WeChat group, taxpayer school, etc., carry out online and offline promotion and push, accurately push the policy interpretation materials, system operation guides and precautions and other documents to each enterprise, and make full use of The “contact-type” tax processing platform has continuously improved the taxpayers’ ability to “contactlessly” handle consolidated declarations, and truly effectively reduce the taxpayers’ burden of filing.

“In the next step, we will collect and summarize the difficulties and hot spots encountered by taxpayers in the process of consolidated declaration, and formulate solutions one by one, so as to achieve multiple types of tax:’one table, one declaration, one payment, one voucher’, and a substantial Reduce the burden of taxpayers to fill in and ensure the smooth progress of Daxiang Finance and Banking Tax Consolidation Declaration.” said the person in charge of Daxiang District Taxation Bureau

Many people are familiar with Thailand, but there are many services in Thailand that you absolutely don’t know about. For example, today I’m going to talk to you about this, the service you never expected in Thailand hotels, just put 20 baht by your pillow There will be surprises when you return to the hotel in the evening. Let’s take a look at the services below.

We can’t avoid staying in a hotel when traveling, and sometimes a clean and tidy hotel room can bring us a good mood. It costs a little bit to have a clean and tidy room in Thailand. If you live in a hotel in Thailand, you can put 20 baht under your pillow when you go out, which is 4.5 yuan.

This cost is not much, and it can be regarded as a little consumption for the cleaning staff. Although it is not much, it is very useful, because the 20 baht allows people to get hidden services. In Thailand, if you put 20 baht under the pillow, your room may be messy when you go out, and it won’t be much tidy when you come back, and the air in the room may not be particularly fresh. But as long as you pay a little bit, you can get a neat and even scented room, which looks better and makes people more happy. It’s not that you have to give a tip in Thailand. It’s just that the tip is not too much, but it can make your stay comfortable. Why not? To put it another way, this tip is also an encouragement to the cleaning staff. Although this kind of encouragement is not big, it will make people more motivated and moody to work. Naturally, this room will help you clean up. , This is actually good for oneself, and this 4.5 is not too much in the country, and you can’t buy a cup of milk tea. If you want to travel to Thailand, you must make a good guide, these guides may be an unexpected surprise. Of course, there are many things to pay attention to in Thailand. For example, you must not go to toilets with purple signs, etc., because this is a toilet for transgender people… Some netizens said: In fact, there was no tip in Thailand before. It was caused by countries such as Europe and the United States. However, the tip is not high, just the money for a bottle of mineral water. What do you think about this, please leave a message in the comment area!

Director films for streaming service Spielberg signs with Netflix

Status: 06/22/2021 4:00 a.m.

Just a few years ago, Oscar winner Spielberg couldn’t gain much from streaming services. But now the director is surprising with an exclusive deal: Spielberg will be shooting for Netflix in the coming years.

From Marcus Schuler, ARD studio Los Angeles

The collaboration between Steven Spielberg and Netflix is ​​also a symbolic step. One of Hollywood’s great directors basically changes sides – from the cinema screen to the television. Until recently, the 74-year-old director was still considered a proven opponent of streaming services. In an interview with the British TV broadcaster ITV he justified it three years ago: “If you get involved in the TV format, you are a TV film. If the material is good, it has earned an Emmy TV award but no Oscar. I think it is wrong that films that only show a week in theaters are allowed for the Oscars. ”

This rumor also persisted: Spielberg is said to have used his influence as a member of the Oscar Academy and chairman of the directing department to exclude Netflix films from participating in the Oscar. The immediate environment of Spielberg has always denied that. Spielberg himself also made it clear to the “New York Times” two years ago that he was interested in a good story, regardless of the medium in which it took place.

One of the most influential directors in Hollywood

With Spielberg, Netflix has now hired one of the most important and influential directors and producers in Hollywood. His name is linked to box office hits like ET, Jaws, Saving Private Ryan and Schindler’s List. The collaboration between Spielberg and its production company Amblin Partners with Netflix is ​​planned for several years. During this time, a number of feature films for the streaming platform from Silicon Valley are to be made. There is talk of at least two productions per year. Both sides are silent about the financial scope of the deal.

Fiercely competitive streaming market

Film expert Julia Boorstin from business broadcaster CNBC says Netflix wants to attract new subscribers with the director’s glamorous name. That could be a big win for Netflix, even if it is not clear what the financial scope of the partnership is.

The streaming platform is best known for reacting particularly early to the market. And the competition is getting harder and harder: Disney Plus, HBO Max and Amazon are all billionaire companies that attack the market leader Netflix not only in the domestic US market, but also internationally. Netflix produced 60 major feature films this year alone. With Spielberg, there is less mass, but class. His commitment also shows that times have definitely changed in Hollywood

After completing the digital upgrade, businesses can further reduce costs and provide good services to more users, which makes it easier for users to obtain services, and businesses have stronger anti-risk capabilities. Data shows that in the mini program alone, 1 million new merchants have been added in the past year, using mini programs as self-operated carriers to access the Alipay platform to carry out digital operations. Jing Xiandong, Chairman and CEO of Ant Group, said, “Alipay will further increase its opening up. It will provide partners with continuous product upgrades, the opening of more centralized traffic, and the provision of more complete self-operating tools. better service”. It is understood that the service providers who won the “Scoring King” trophy this time have long been committed to helping businesses realize digital transformation. The following is a list of service providers: Shanghai Shouqianba Internet Technology Co., Ltd.: Founded in 2013, Shanghai Shouqianba Internet Technology Co., Ltd. is a leading digital store integrated service provider in China. It provides merchants with mobile payment collection, marketing management software, advertising, supply chain, shared power bank, merchant community, etc. Services, all-round solutions to the needs of offline merchants to open stores. At present, Shouqianba’s business covers 660 cities in China, serving 4 million offline brick-and-mortar businesses, and its customers include both international chain brands and couples’ stores. Receiving Money has won the Alipay Scoring King Award 3 times. Chengdu Sibo Rui Technology Co., Ltd.: Founded in 2010, Chengdu Siborui Technology Co., Ltd. is a leading smart retail service provider in China. It has won the Alipay “Scoring King” award twice. Spirent cooperates with Alipay to provide retail merchants with one-stop smart retail solutions and omni-channel digital marketing tools in the aspects of payment, membership marketing, agency operation services, small program applications, and smart service terminals. Yikelian Information Technology Co., Ltd.: Yikelian Information Technology Co., Ltd. was established in 2015 and is a national high-tech enterprise. Yikelian mainly provides development, digital marketing solutions and digital generation operation services for medium and large chain enterprises such as FMCG, catering, shoes and clothing, and has won the Alipay “Score King” award twice. Currently serving nearly 300 large and medium-sized merchants, accounting for 30% of the national convenience store system TOP100. Hubei Lichu Technology Co., Ltd.: Hubei Lichu Technology Co., Ltd. was established in 2011. It is one of the earliest domestic enterprises engaged in the research and development and application of aggregate payment technology, providing merchants with a one-stop integrated digital management solution. At present, Lichu Scan has served more than 900,000 offline merchants, and the annual transaction amount is nearly 300 billion yuan. With payment as the core, Lichu Scan provides merchants with a variety of digital services including membership, cashiers, aggregated coupons, aggregated applets, advertising and marketing, and its business covers catering, retail, Baibu, leisure and entertainment, and people’s livelihood. . Hangzhou Miya Information Technology Co., Ltd.: Hangzhou Miya Information Technology Co., Ltd. focuses on helping retailers and brand owners realize digital operations, creating a closed-loop link from aggregate payment, member insights to omni-channel marketing, and providing a new customer-centric “Data+AI+SaaS” A generation of operational services. At present, it has reached cooperation with nearly 50 top 100 retail companies and more than 1,400 retail companies in China, covering more than 150,000 store operation scenarios. Typical customers include China Resources Vanguard, Wal-Mart, Liangpin Shop, Zhou Hei Ya, etc. Shanghai Yuanhui Information Technology Co., Ltd.: Founded in 2013, Shanghai Yuanhui Information Technology Co., Ltd. is a digital marketing solution provider, focusing on new retail, providing brand businesses with full-link technology and digital business services. At present, Yuanhui Technology has served more than 50 well-known domestic and foreign FMCG and Internet companies, including Johnson & Johnson, Budweiser, Mead Johnson, Nestlé and other brands. Easy Point Life E-Commerce Co., Ltd.: Easy Point Life E-Commerce Co., Ltd. was established in 2014 to provide integrated global digital marketing services for chain stores, FMCG brands, catering, banking, travel and other industries, and provide full-link product technical support, membership marketing, and card Coupon marketing, mini program development and operation, IoT payment and other services. At present, Yidian Life’s business covers 31 provinces and cities across the country, and has served more than 100,000+ stores nationwide, including merchants such as Yonghui Supermarket and Wal-Mart. Qingdao Ruitong High-tech Co., Ltd.: Qingdao Ruitong High-tech Co., Ltd. is a digital service provider that uses mobile payment as a starting point to provide retail businesses with digital operation and marketing solutions to promote the improvement of store operating efficiency. By providing merchants with access to various digital capabilities such as IoT payment, precision marketing, membership cards, coupons, and live broadcasts, Ruitong Technology has transformed traditional stores into smart stores. Its cooperative customers include leading businesses in industries such as Procter & Gamble, Pechoin, Liby, and Yili. Ruitong Technology has been deeply involved in the software industry for ten years and has won the 2016 Qingdao Industry Leading Enterprise, the 2017 First Shandong New Kinetic Energy Software Innovation and Entrepreneurship Competition Excellence Award, and the 2020 Group Digital Innovation Cooperation Award

This year, however, the situation is completely different. Talking to VTC News, Ms. Van Anh, an employee of a famous photography studio with lotus photography packages with an address in Trung Liet, Dong Da, said that due to the COVID-19 epidemic, the studio lost 90% of its revenue. revenue compared to previous years. The lotus photography service lost hundreds of millions of dong because of the outbreak. According to Ms. Van Anh, every year when the lotus season comes, the studio serves about 30-40 visitors to take photos of lotus a day. On weekends, the number of visitors is even more crowded. The lotus photography package that customers often choose is the basic package for VND 699,000. Thus, each day the revenue from taking photos of lotus can reach from 20 to 29 million VND. This year, the epidemic broke out right in the lotus blooming season, so the photography service with lotus was stopped, almost no customers. “ It is estimated that the studio loses about 600-800 million VND in revenue from lotus photography service in a month “, said Ms. Van Anh. Thanh Nam, a freelance photographer, said that at the beginning of summer every year, he had to schedule a whole week to take photos of lotus flowers for guests. But this year, the lotus flower has bloomed, but no guests have booked an appointment yet. “ Even if someone booked an appointment, I had to make an appointment for them to finish the translation before taking pictures. But when will the epidemic end, while lotus blooms only have a season and do not last ‘, Nam said sadly. Lotus flowers are in full bloom in West Lake, Hanoi but are absent from visiting. It is known that the price of a set of lotus photos of this photographer ranges from 400,000 to 600,000 VND excluding makeup and costume rental. In the lotus season, he takes pictures for about 2-3 guests every day. The epidemic caused him to lose millions of money every day. Mr. Chung, owner of a lotus pond in West Lake, where photographers often go to take photos of lotus for guests, shared: “ How much does it cost to sell lotus flowers, the income only depends on the photographer, but now the photographer doesn’t bring customers to take pictures anymore, it is considered a hungry year “. In addition to the income from the entrance fee collected by visitors when taking photos at the lotus lake, in previous years, Mr. Chung also opened a rental service for costumes on the spot, this service also brought a significant source of revenue. This year, in the context of the outbreak of the epidemic, these revenues are considered to be zero, causing the owner of the lotus garden to struggle and struggle. Only counting the entrance fee to the lotus garden, lotus pond owners like Mr. Chung lose millions of dong a day because of the epidemic. 10 kiosks for renting costumes at the West Lake lotus pond are empty because there are no customers. Ms. Hoang Anh, the owner of a costume rental shop including camisole, ao dai, ba ba shirt… said that in previous years, in the lotus season, every day, customers asked to rent a camisole, every weekend they could earn it. million from this “follow-up” service. Her shop sometimes doesn’t even have enough items to rent to customers. However, this year almost no guests asked to rent anymore. On the way to the West Lake lotus garden, you can easily see street vendors selling both pink and white lotus flowers. Ms. Tuong, a seller, said that every year, at the beginning of the season, lotus flowers are expensive, selling as much as they can. Many customers buy each bunch of 10 flowers to make photo props. But this year, it’s much more sluggish, only 30,000 VND for the whole bunch and still no buyers. Street vendors filled with lotus flowers at the beginning of the season. Mai, a customer who likes to take photos of lotus, shared: “For four years now, every year I take pictures with the West Lake lotus. There are years when you have to book an appointment with a photographer, making an appointment a week before it’s your turn. This year is the season, although I am very excited and know that if I take photos at this time, I will not have to jostle and compete, but due to the epidemic, I have to comply with the regulations on distance, so I have to wait for the epidemic to end before I can take photos.” .

The new Google Workspace service will reach more than 3 billion users. Photo: Google Google Workspace is essentially a new version of the previous G-Suite, it will be available to everyone including those using a free Google account. This change will enable deeper collaboration between users using services such as gmail, calendar, drive, documents, sheets, slides, meetings or chat. Not all, but many users will soon get Google’s modern look and feel for services. All of them can be integrated in one tab to help users more convenient in operations. Google will separate the workspace into a top-level form of communication alongside Gmail, chat, and meetups. Google is focusing on some new features such as improved message flow, more emojis, user roles, moderation tools. Google WorkSpace allows users to carry their own encryption keys instead of managing the user’s own code. Photo: Google Users will receive many interface changes. The left sidebar will look like the bottom bar of Gmail on iOS and Android today. The right side will continue to provide various shortcuts for other features like Calendar, Tasks, and Keep. On the security front, Google announced a partnership with providers Flowcrypt, Futurex, Thales, and Virtru to allow users to carry their own encryption keys instead of managing their own. Vice President and GM, Google Workspace, Javier Soltero, said Googe’s focus is on giving consumer workers, teachers and students an equitable approach to collaboration, while still providing flexibility. Enables small groups of different users to take their own approach to communication and collaboration. Sure, Google will charge for its new service, but it’s unclear how much users will pay. With the new interface, users will have access to premium features, including smart booking services, professional video meetings and personalized email marketing. Some markets will be available in the near future and implemented by Google such as: US, Canada, Mexico, Australia, Brazil and Japan.

The Department of Information and Communications is the focal point for information on epidemic prevention According to Ms. Le Ngoc Han, information and propaganda have been determined by the province to play a very important role in the prevention of the Covid-19 epidemic. Therefore, communication has been included in the message of Covid-19 prevention and control in Quang Ninh along with 5K, vaccines and technology. When implementing, there are some differences that are the entire information and propaganda work is assigned to the Department of Information and Communications for information to be more unified and proactive. Specifically, the Department of Information and Communications is the focal agency to broadcast messages and developments in epidemic prevention and control as well as directing and operating activities in the area. “This is also a way to reduce the load on the health workers who are on the front lines so they can focus on their professional work, which is epidemic prevention and control,” said Ms. Le Ngoc Han. During epidemics, the Department of Information and Communications is the focal point to provide all information on epidemic prevention to the press, media as well as the basic information systems, including information related to the tracing work. . At times with special factors, the Department of Information and Communications produces newsletters or informational content in order to provide timely and fastest information to the press and the grassroots information system. Promoting the strengths of IT in anti-epidemic propaganda The information is continuously updated at the e-Government of Quang Ninh province on the Zalo platform (Photo: Duy Vu) Quang Ninh is one of the affected localities in the 3rd outbreak when Van Don airport and Dong Trieu town appeared new cases. At a time when the epidemic was complicated, the province’s information and propaganda work was carried out continuously in many forms and showed positive effects. Ms. Le Ngoc Han shared: “Instead of only using traditional methods in print press, radio, television, and electronic press, today, communication is used to the fullest extent. In particular, promoting the strengths of IT and telecommunications infrastructures. Specifically, Quang Ninh uses a public service portal to bring information about Covid-19 prevention to people and businesses. The public service portal is one of the methods of communication with people and businesses, which has a large amount of traffic every day, so information is quickly and widely distributed. Especially when social distancing, the more users need to access the public service portal. Quang Ninh also uses the basic infrastructure of the provincial e-government (invested since 2014) to access the entire system of civil servants and public employees from the province to the commune level. In addition, all administrative documents of the province are sent via the official email system to civil servants and public employees. Currently, the province is testing a smart application in the IoT system, which is identified as an effective communication channel. In addition, the Department of Information and Communications also uses the public Wi-Fi system to deliver messages and content that need to be transmitted immediately to the people about epidemic prevention and control. “Another system that we consider very effective is basic information,” said the director of the Quang Ninh Department of Information and Communications. Not only providing the written content as directed, at peak periods such as the 3rd outbreak, every day the Department of Information and Communications prepares a newsletter to give to the basic information system to communicate key and fastest content to the people. “So we communicate proactively, purposefully and communicate focused content throughout the province,” said Ms. Le Ngoc Han. Using and promoting the effectiveness of social networks is a form deployed by the province to bring information to the people quickly. In Quang Ninh, most departments and branches have a Fanpage; All information on epidemic prevention and control is focused on these channels or Zalo platform on the provincial e-Government page for daily news updates.

Responding to criticism WhatsApp plans one-time messages

Status: 14.06.2021 11:19 a.m.

The WhatsApp chat service is responding to the growing criticism of its market power. The fears of many users are to be allayed with new functions for the protection of privacy. The WhatsApp chat service wants to stick to the complete encryption and is promising new functions to protect privacy. The company, which belongs to the US group Facebook, is launching an advertising campaign on data protection in Germany and Great Britain today. The countries are among their most important markets. Management’s ideas include the ability to send messages that the recipient can only view once. That could be useful, for example, if you have to send family members a password, said WhatsApp boss Will Cathcart.

06/02/2021

Users also want to be able to set that chats disappear on their own after a certain period of time. “Overall, people don’t want their messages to last forever,” said Cathcart. “When we talk, we don’t have a recording device with us. So it’s strange that digital chat platforms save them forever.” The short promotional videos say that content sent on WhatsApp is basically only visible in clear text to the users involved thanks to the so-called end-to-end encryption.

Privacy activists alerted

WhatsApp has recently come under pressure for various reasons: On the one hand, the Announcement of the new usage rules caused criticism. Data protectionists warned that WhatsApp could increase data exchange with third-party companies and, above all, that data would also be shared with the parent company Facebook. WhatsApp rejected this and emphasized several times that the end-to-end encryption, with which the service itself does not have access to content, will not be weakened. WhatsApp boss Cathcart admitted errors in the announcement of the new rules. WhatsApp has not made it clear enough what you are doing and why: “We only became clearer when we saw the confusion. That is our responsibility,” said Cathcart.

05/29/2021

More than two billion users

In view of the criticism, many people have apparently looked around for alternatives to the chat service. The company currently has more than two billion users. It is not known how many actually migrated. A vast majority of users who have already been asked to agree to the new rules would have accepted them, said Cathcart. He did not give exact numbers. Originally, users who do not agree to the new rules should lose access to basic functions over time. Meanwhile they no longer face any consequences . Only the new functions for communication with companies will only be able to be used after approval of the update. According to WhatsApp, they were the main reason for changing the terms of use.

05/15/2021

Attempt a charm offensive

The company’s move could have another reason: The parent company Facebook is currently not only under close observation in the USA . Last year, federal authorities and states filed lawsuits against the Internet giant Google and the online platform Facebook. They are accused of anti-competitive practices. The market power of the large technology groups is now seen as a problem by many governments around the world. Consumer advocates also warn: “The market power of the Facebook group forces users to communicate via WhatsApp,” says Lina Ehrig, the head of the digital and media team at the Federation of German Consumer Organizations. “From the consumer’s point of view, it would be ideal if messenger services are legally and technically designed in such a way that sustainable competition and the innovative strength of the market are promoted.” In order to promote competition, so-called interoperability would be a possible means from the point of view of consumer advocates: As a survey by the consumer advice center shows, around a third of users would be willing to switch messengers if messages could be shared between different providers.

Encryption dispute

For its part, Cathcart is targeting governments. They tried to soften the encryption in chat services. “I hope that, over time, governments will see that the most important role they can play is to keep people safe.” This could be done, for example, by setting standards for companies.

02/09/2020

WhatsApp argues with governments that end-to-end encryption helps protect the security of citizens. Facebook is still sticking to the plan to bring full encryption to its second chat service Messenger as the next step, said Cathcart. In several countries, governments and authorities are attempting the Complete encryption in chat services like WhatsApp . In Germany, too, there is a draft law with which the protection of the constitution is supposed to enable source telecommunications monitoring in encrypted chat services as well.

Sharing with ICTnews this afternoon, June 10, a representative of Viettel confirmed, according to information from the operator of the undersea optical cable routes, on May 11 and May 25, two routes APG and AAE-1 have crashes in turn. Specifically, on May 11, a problem occurred on the S6 segment of the APG undersea cable line. The location of the cable problem is about 352 to 355 km from the TKO docking station in Hong Kong, China. The cause of the problem was determined to be a “shunt fault” but did not cause service disruption. The cable route management unit has mobilized the ship and started to carry out maintenance to fix the fault on the APG cable line from June 6 and is expected to be completed tomorrow, June 11. During the repair period, it will disrupt all services to and from Hong Kong, China of APG project member partners. The APG route is invested by four Vietnamese carriers, VNPT, Viettel, FPT and CMC. The incident occurred on May 25 on the S1H.1 segment of the AAE-1 cable line, which is expected to be fixed from June 22 to July 13 (Artwork: Internet) With the AAE-1 undersea cable, according to Internet service providers (ISPs) in Vietnam, the incident occurred on May 25 on the FP10 pair of the S1H.1 segment, far from the Cape D’Aguilar landing station. , HongKong, China about 2,072 km towards the port of Vung Tau, Vietnam. The cause of the problem was a fiber break, which partially disrupted the service to Hong Kong on the FP10 pair. The plan to overcome the problem that occurred on May 25 on the S1H.1 segment of the AAE-1 international undersea fiber optic cable has also been announced to ISPs in Vietnam, expected to start from June 22. and completed on 7/13. The fact that sea cable incidents occurred at the same time in the past time has affected the international connection capacity of telecommunications service providers in Vietnam. This is a common problem affecting all network operators and Internet service providers in Vietnam. However, according to a Viettel representative, the level of influence of this network operator is the lowest because before the sea cable incident, Viettel actively planned, routed, allocated and supplemented capacity, including capacity. redundancy on international connection cables to ensure the quality of service provided to customers. When an incident occurred, Viettel immediately implemented a routing plan, optimized and added capacity on other undersea cable routes including: TGN-IA towards Hong Kong and Singapore; APG heading to Singapore; AAE-1 goes to France as well as prepares land cable resources for international connections to ensure quality service for customers. “Viettel is continuing to work with the Management Board, operating the APG, AAE-1 undersea cable lines and the NEC contractor to have continuous updates on the plan to repair the above incidents. In case of difficulty accessing, customers contact Viettel via the switchboard 18008119 to find out the exact cause and support the fastest, “a Viettel representative said. Previously, talking to ICTnews, other carriers said that they had carried out load balancing, redirected connections to other undersea cable routes as well as some land cables to ensure the quality of service provided to customers. row. Specifically, CMC Telecom has increased capacity through the cable direction across Southeast Asia (A-Grid), connecting the Internet from Vietnam to Cambodia, Thailand, Malaysia and Singapore. VNPT has actively navigated and loaded other cable directions that are operating stably such as CSC, AAG, IA, SMW3… Besides, VNPT is also actively coordinating with relevant units and partners to thoroughly check and fix international Internet connection problems.

This is one of the technology products under the project “Modernizing Vietnam Post’s information technology system” of Vietnam Post.The CAS multi-service transaction system is built on the basis of Riposte solution. of the Escher group, has been successfully applied in 35 countries with a developed postal background. CAS Multi-Service Transaction System is designed specifically for the field of automation, retail customer transactions with 3 technology applications in digital transformation, including: CAS-Counter (at multi-service counters), CAS-Mobile (on mobile devices) and CAS-Kiosk (on vending machines). The CAS-Counter system, after connecting with supporting peripheral devices such as barcode readers, QR code scanners, electronic scales… enables the provision of postal services, postal finance, retail distribution and public administration for customers on a single transaction software, at all post offices and service points of Vietnam Post. Thereby, tellers and service staff only need to perform simple and quick operations on a modern and complete interface, meeting all the needs of customers when receiving services. According to a representative of Vietnam Post, through CAS-Counter, a Vietnam Post teller can simultaneously provide nearly 100 domestic and international postal services, more than 60 collection and payment services, and financial services. administration, public administration and over 5,000 retail goods and products on the same interface and the same software. Not only bringing convenience to postal workers, CAS-Counter also brings convenience to customers when they can use many services at the same time at a single counter when going to the post office. In addition, the operations on the publication will be eliminated, the error of sender and recipient information is minimized; Transaction methods through the electronic system such as using barcodes and QR Codes are applied in conducting transactions on modern application platforms. Maximize support for tellers, increase customer experience In order to create accuracy right from the receiving stage, Vietnam Post synchronizes the CAS-Counter into high-tech platforms such as automatic sorting and picking line systems at mining centers, regional hubs, My VietnamPost app, Dingdong broadcasting software on Smartphone for postmen, PacknSend communication system… All of the above application and software systems have helped businesses shorten the time for the whole postal process to be 1 day for near-regional areas, 2 days and up to 4 days for inter-regional and regional postal services. guaranteed product. For retail services, the system allows quick, convenient, simple and accurate transactions with customers when the product codes are entered directly from the supplier, this ensures transparency. information with the customer, after the transaction, the customer can accurately compare the item code, price and total amount to be paid. When Vietnam Post is licensed by the State Bank of Vietnam as a payment intermediary, CAS-Counter will closely connect with the PostPay electronic payment platform for customers’ collection and payment transactions. From there, CAS-Counter optimizes and corrects every detail when customers use the service, as well as conduct financial and banking transactions through a network of 13,000 service points of the post office. Mr. Nguyen Quoc Vinh – Member of Vietnam Post Board of Directors said: “The CAS-Counter application system has helped CAS-Counter standardize transaction processes in all services being provided throughout the system to customers. customers, turning postal service points into smart service points, and easily defining and adding new services. Here, new service forms on the CAS-Counter ecosystem will be completed, namely CAS-Mobile and CAS- Kios. Automated transactions 24/7 will be quickly introduced and deployed widely, mobile transactions will be deployed throughout the network, with 72 thousand employees becoming 72 thousand local mobile service points. Only customers are the not-so-distant future of Vietnam Post.” Ms. Thanh Tam, teller at Thang Long Post Office, City Post Office. Hanoi shared: “Thang Long Post Office started using the CAS-Counter application from 2020. This is an application with a friendly, modern and easy-to-use interface. Any teller can operate, operate and provide services quickly. The fast and simple way of doing this helps the trader not to have to memorize a lot of information. Customers can check the information sent, received, account number, contract, freight, deposit… right at the screen system located on the counter. The service quality of the service points has been improved, bringing about customer satisfaction”.

(Source: odditycentral.com) Screambulance is a product created by the Japanese Company Kowagarasetai (Scaring Corps). This is considered the “offering” of the haunted house genre horror can be moved to any different location in Japan . Simply put, Screambulance is like a mobile scare service, in the context of the raging COVID-19 epidemic that makes establishments ghost House All over Japan have to close. Just go to the reservation website, Screambulance will park right in front of the house so that players can experience the chills without having to go far. After each participant, the car will be disinfected and ventilated, ensuring strict epidemic prevention requirements. The interior includes medical equipment and fake blood bags hanging from the ceiling. Blood was also sprayed all over the car. By using the 3D-KU100 sound system, players will experience the feeling of having someone else in the ambulance with them. Screambulance expected to serve all 23 wards in Tokyo city, Japan. The car can accommodate up to 6 people with an experience time of up to 15 minutes. Thrill-loving customers will have to pay a fee of 9,000 yen (about 83 USD). The service will launch to Tokyo residents on July 1.

After a period of banning on-site customer service, the People’s Committee of Quang Nam province decided to allow restaurants and cafes in Hoi An City to open for sale normally. As noted by PV VTC News, on the first day the shop was allowed to reopen and serve customers on-site (May 26), some coffee shops in the area around the Chua Cau arc presented tables and chairs from very early and attracts a large number of diners. However, it is also the only area in the old town that has visitors. The rest, most restaurants and cafes on the streets of the old town center such as: Bach Dang, Nguyen Phuc Chu, Nguyen Thai Hoc, Tran Phu, Le Loi, Nguyen Thi Minh Khai…, are still closed. dormant. Lemongrass herbal tea shop Mot (150 Tran Phu) – the most famous culinary address in Hoi An ancient town when diners want to enjoy have to wait in long queues to buy, has not yet reopened. Located at the end of Nguyen Thai Hoc Street – the location is considered a prime location, but this restaurant is also closed temporarily since the time of the 4th COVID-19 outbreak. Similarly, a row of restaurants a few steps away were also closed, although the ban on serving guests on site was lifted. The restaurant on Bach Dang street has its doors closed. A cafe with ancient architecture, mossy roof tiles over time, is still not ready to open to welcome guests. Nguyen Mai Ly (restaurant owner on Bach Dang street) shared that she started closing her business after the April 30-1/5 holiday because of the re-emergence of the COVID-19 epidemic. “Even though the local government now allows normal operations, if we open for business, there will be no customers. Because the shop in the old quarter mainly serves tourists, but now the epidemic is epidemic. complicated, tourism is also frozen, so no one comes to Hoi An to visit,” Ms. Ly said. Like Mrs. Ly, many restaurant and cafe owners in the Old Quarter are looking forward to the day when the COVID-19 epidemic is extinguished to resume business soon.

Applying technology to public bicycles The People’s Committee of Ho Chi Minh City has concluded on the proposal to pilot the Mobike public bicycle in District 1. The project will be piloted by Tri Nam Group Joint Stock Company (Tri Nam Company) as an investor. invest 388 vehicles arranged in 43 locations in district 1 and along the project to organize priority lanes for buses on Dien Bien Phu and Vo Thi Sau streets (District 3). According to the HCM City Department of Transport, the city currently has 22 black spots for traffic jams, especially during peak hours. The increase in the number of private vehicles puts pressure on traffic and leads to serious environmental pollution. Contributing to solving this problem, the Department of Transport has proposed piloting the public bicycle model Mobike. According to Duong Dinh Trung – Tri Nam Group, the model is deployed for the main purpose of reducing traffic jams and reducing private vehicles, enhancing public services, and increasing connectivity with buses and metros in the future. It can be said that the public bicycle model is probably very useful in solving the problem of traffic jams and environmental pollution. However, recalling 7 years ago, this model failed because it did not meet the two words “convenience” when deployed in Hanoi. In order to avoid going into the “fallen path” of Hanoi, the HCM City Department of Transport said that it will deploy technology application in this model, in order to create the most convenience for people. “In the long term, it will be necessary to study the design of a dedicated bicycle road for circulation. The second is the application of science and technology to how to combine and integrate the cyclist software with the software of bus and metro riders and the public transport center that we manage to warn. soon the location of congestion or the risk of traffic jams to make it more convenient for users,” said the leader of the Department of Transport. Many concerns With the goal that by 2030, Hanoi and Ho Chi Minh City will become two civilized and modern cities, free of traffic congestion. Therefore, although it cannot replace motorbikes, experts say that public bicycles can be considered as a useful platform to promote the development of “green transport”. But how to build a cycling culture and people see bicycles as useful means? Because with the pilot of public bicycles of Ho Chi Minh City, from the perspective of Assoc. Prof. Dr. Pham Van Hung – Southern Institute of Transport Science and Technology: If the project does not use the city budget, it is completely implemented by private enterprises. then it can be piloted on a small scale, if it fails, it will learn from experience to deploy for later stages. However, it is necessary to study the case that the number of bicycles will increase the disorder between vehicle lines, increase the risk of traffic jams, and the risk of traffic accidents in Ho Chi Minh City. Because the current state of vehicles is circulating according to the law of turbulent traffic. Cars and motorbikes are crowded, chaotic, traffic jams are constant. “Currently, Ho Chi Minh City does not have a separate lane for bicycles, which means that a large number of these vehicles will blend into the overloaded and disordered motorbike lanes, increasing complexity, causing congestion, traffic jams, and accidents. traffic accident” – Mr. Hung wondered. From another perspective, Dr. Vu Anh Tuan, director of the Viet Duc Traffic Research Center, said that public bicycle service is a suitable model in the current traffic trend. But for this service to be really useful, besides service quality, it is also necessary to support policies from the government. In addition, it is also necessary to have a specific view on the role of public bicycles in the city’s public transport development strategy, so that these types can develop together. “If we only stop at the pilot level without the support of the city, the probability of success is not high, if it is not attached to a common development policy, it will be easy to die prematurely” – according to Mr. Tuan. . Besides, many opinions also believe that it is necessary to balance supply and demand. Encouraging people to ride bicycles is a difficult but correct orientation in sustainable urban development in the future. The development of uncontrolled public bicycles in terms of quantity, maintenance, storage, parking space, dedicated lanes for users, awareness of vehicle preservation is a challenge for urban management. And it is still important to start from the people’s consciousness to build a culture of walking and cycling… Experiences of countries Looking at the experience of mobilizing people to use bicycles of other countries, we can see: with France in activities, bicycles ranked second in physical activities of the French, after walking. In order to do this, France has implemented many measures to limit vehicles in traffic, which are motorbikes and cars that do not meet emission standards. At the same time, set up 55,000 free bike stations in 42 cities; encourage and create maximum support for people traveling by bicycle, including the elderly and children. Up to now, bicycles are the last link in the chain of people’s multimedia (train – car – subway) movement. In the Netherlands, there are more bicycles than people, with 22 million bicycles per 17 million inhabitants. In which, 25% of the population rides a bicycle every day, if in urban areas, this figure is 50% and each Dutch person rides an average of 1,000 km annually by bicycle. However, these impressive numbers do not come naturally. Before the increase in automobiles from the 60s to the 70s of the last century, accompanied by the oil crisis, the Dutch government actively invested in infrastructure for the use of bicycles, changing the importance of bicycles. people’s points for them to use bicycles more since the 70s. To promote the use of bicycles, the Netherlands has developed a bicycle parking system and gives priority to bicycles over cars and motorbikes, creating the same infrastructure for bicycles as for cars. Along with that, the Netherlands also promotes communication and teaching about the benefits of cycling habits for students right from high school, encouraging people to use mobile applications to manage their work. ride bicycle. From these parameters, the Government calculates the necessary infrastructure planning for the best for cyclists. In China, the bicycle-sharing model was once seen as an opportunity to affirm its leading position in the nation’s global fight against climate change because of its compactness and friendliness. . In order to save energy and limit pollution, the Seoul Metropolitan Government of South Korea also aims to build a nationwide bicycle network by 2030.

Mr. Nguyen Vu Khac Huy, Director of Vina Phu Quoc Travel and Permanent Vice President of Phu Quoc Tourism Association, said that tourism in Phu Quoc is very exciting now, on average, there are 60 flights a day, more 20 trains and ferries take guests to Phu Quoc. Each week, the company receives an average of 1,000-1,500 visitors, if on holidays like April 30, the number of visitors is expected to nearly double. Currently, the prices of services in Phu Quoc are stable, with no signs of increase. However, according to Mr. Huy, this time, if guests book services such as hotels for the April 30th holiday, places are almost overloaded. Usually on holidays, the prices of services increase 10-30%, but the number of units does not increase much. Accommodation in Phu Quoc has opened nearly 100% of the total capacity, with the exception of a small percentage of properties that are too difficult to close for repair. Tourists take souvenir photos at the tower of Ponargar (Nha Trang). Photo: TUY UYEN Meanwhile, Mr. Nguyen Van Khoa, Chairman of Binh Thuan Tourism Association, said that due to the impact of COVID-19 epidemic, the number of tourists coming to Binh Thuan is not much on normal days. It is expected that this April 30, visitors to Binh Thuan will increase. To open the door to welcome guests during the holidays, Binh Thuan currently has about 16,000 rooms including one to five star accommodation types serving tourists. On the occasion of the holiday, the service price increased by 30%, this is normal because businesses have to pay costs, especially the employee’s salary policy when working on holidays as prescribed … Similarly, Mr. Le Van Son – General Manager of Liberty Central Nha Trang Hotel, Vice President of Nha Trang Hotel Association – Khanh Hoa, said that the unit’s room capacity is currently 70%, this April 30 ceremony is sure will reach 100%. “On this occasion, our room rates hardly increase, if any, it is just a small surcharge. Currently, accommodation establishments in Nha Trang have opened 30-40%. The reason is that companies still find the market uncertain. Maybe close to the holiday, some establishments will open the door to save customers to save costs ”- Mr. Son said. Long-distance tours in the North are also chosen by many guests during the April 30 holiday. Photo: HN According to representatives of Saigontourist travel company, realizing the increasing demand of tourists after Tet holiday, from March the company reopened all the itineraries to domestic tourist destinations such as tours to the Northeast, Northwest, Heritage journey in the Central region to Da Nang – Hoi An – Hue – Quang Binh … Currently, all tours 30-4 by plane have been sold out with promotional prices announced by the company. If you want to buy an airline tour, you will have to follow the new price. Tour price is calculated as the service price at the time of booking. In addition, the company continues to book all package tour services, airline tickets, hotels … for guests in need. A representative of the Ben Thanh travel company said that thanks to good control of COVID-19, visitors are now assured of their willingness to travel, a lot of tourists have booked summer tours, planning travel in April. , 5, 6. The most popular tourist destinations are Phu Quoc, Phan Thiet, Vung Tau, Da Lat and Da Nang. In particular, in order to quench the thirst for summer tourism 2021, the company launched a dream-priced Da Nang tour designed with a 5-star standard hotel, super-promotion price … Accordingly, package tours of three, four days only priced from 3,490,000-4,090,000 VND (including round-trip air tickets) … Currently, more than 500 guests have booked Da Nang tours for the months of April and May; more than 400 customers ordered round-trip flight ticket service and tourist hotel service in Phu Quoc. According to the representative of Ben Thanh tourism, Phu Quoc Island has increased its attractiveness thanks to the launch of new entertainment spots, especially the appearance of Grand World – The City of Sleeplessness brings unique experiences for visitors at Pearl Islands. Similarly, Vietnam Travel Company said it has received nearly 6,500 seats for the occasion of April 30. The favorite destinations are the paradise of Phu Quoc Pearl Island, Phan Thiet; Long-term destinations such as the Six-day North Road …. are also chosen by guests on this holiday.

(Image source: UiPath) On April 21, local time, UiPath, an American AI machine processing automation technology developer and enterprise-level RPA software giant, successfully landed on the New York Stock Exchange under the stock code “PATH”. UiPath’s opening stock price was 65.50 US dollars per share, which was an increase of about 17% from the issue price of 56 US dollars per share. It broke through 70.40 US dollars in midday, and the intraday increase expanded to nearly 26%. As of press time, UiPath’s closing price on the first day was US$69 per share, an increase of more than 23%, and its market value reached US$35.8 billion. Prior to this, UiPath had publicly sold 23.9 million shares for US$56, raising nearly US$1.34 billion. If the underwriters use the green shoe mechanism to choose over-allotment, UiPath will create the third largest software IPO in the history of US stocks based on the total amount of listed financing, second only to Snowflake in September last year and Qualtrics in January this year. At the same time, this is another enterprise-level software unicorn entering the capital market following the successful listing of such giants as Zoom and Snowflake. Moreover, UiPath is the first RPA software platform to land on the US stock market with the highest market value. UiPath is headquartered in New York, USA, mainly for corporate customers to help them build and optimize their Robotic Process Automation (RPA) platform. To put it simply, the role of RPA is to maximize the use of it to replace or assist humans in completing repetitive tasks and tasks in digital devices such as computers, so as to achieve the goal of reducing costs and increasing efficiency and improving work efficiency. For example, in the invoice reimbursement scenario, a large number of invoices are normally sorted by human means, and then summarized into a form and submitted to the enterprise OA system, while the RPA platform directly makes a product interface for invoice collection and reimbursement requests. Employees only It needs to be uploaded by sorting folders, clicking on the relevant button, the platform will wake up the so-called “AI robot” behind it, and process the reimbursement process in an automated manner, simplifying the entire reimbursement process by machine. Main functions and features of RPA (Source: iResearch) In fact, the current RPA market is still relatively small compared to cloud computing, semiconductors and other race tracks. As of the end of 2020, the global RPA market is only about 17 billion US dollars, and it is expected to increase to 30 billion US dollars by the end of 2024. However, the importance of the RPA platform is that if a manufacturing company with a revenue of 20 billion U.S. dollars and 50,000 employees, 20% of its work flow can be completed with RPA automation, it can bring more than 3,000 to it every year. Ten thousand dollars in profit. Zhu Xiaohu, managing director of Jinshajiang Venture Capital Fund, pointed out at last year’s World Artificial Intelligence Conference that the RPA software and service market is a “unmanned economy” of tens of billions of dollars, with huge potential for commercial value. “UiPath’s successful listing means that the capital market can pay attention to and recognize more RPA companies, and it can also play an educational role for customers in various industries.” Liu Chungang, founder and CEO of Yunkuo Technology, said in an exclusive interview with Titanium Media App, Although all walks of life have very strong application requirements for RPA, domestic RPA companies are still in the niche circle of the corporate service track, and have not really “out of the circle.” If UiPath continues to improve in the capital market, it will help more people understand RPA track technology and enterprises. Founded in 2017, Yunkuo Technology is a domestic enterprise-level intelligent RPA platform provider headquartered in Shanghai. In March of this year, Yunkuo Technology completed the B+ round of financing invested by Flaming Capital. Prior to this, the company has received a total of more than 45 million U.S. dollars in investment from well-known investment institutions such as Sequoia Capital China Fund, Jinshajiang Venture Capital, B Trend Capital, and Shenzhen Venture Capital. Zhou Tianen, an analyst at Head Leopard Research Institute, told Titanium Media App that the listing of UiPath has positive significance for the industry. “Because of its high growth and high gross profit, it is extremely good among SaaS companies. UiPath proved that the revenue model based on licensing revenue, operation and maintenance and technical support is feasible and the business model has high potential; and, due to the penetration rate of RPA in China Low, UiPath’s good revenue growth model can prove that China’s RPA market space needs to be tapped, and domestic RPA companies may take the opportunity to accelerate their deployment.” Zhou Tianen said. High growth + high gross profit + high retention rate behind RPA star stocks The story of UIPath development began in 2005. Self-taught programmer Daniel Dines (Daniel Dines) chose to leave after working in the SQL server agent development department of Microsoft Corporation in Seattle for 5 years. He established the predecessor of UIPath DeskOver in Romania through the formation of a 10-person technical team. It mainly provides technical outsourcing consulting services for companies such as IBM, Microsoft, and Google, and also develops some automation products. In 2013, the Indian business process outsourcing (BPO) company hopes that DeskOver can provide its customers with software for automated tasks. Although Deans’ company does not focus on RPA technology, he sees business opportunities. Soon, DeskOver attracted the attention of Yahoo. In 2015, it received financing to develop an enterprise-level RPA platform, officially renamed “UiPath”, and fully transformed into RPA technology research and development. Today, UiPath has become a leader in the RPA field. According to the “2019 RPA Magic Quadrant Research Report” released by Gartner, the top 5 global RPA tracks are UiPath, Automation Anywhere, Blue Prism, NICE and Pegasystems. Compared with other similar companies, the secret of UiPath’s success lies in its unique product service capabilities. UiPath relies on its three intelligent automation platforms, from discovery, construction, management, operation, participation in a total of five major eighteen products, Realize to provide customers with end-to-end automated service solutions . UiPath’s business model is to help customers deploy more unattended, manned, testing and AI robots through the platform to save time, improve efficiency and create business value. According to the prospectus, UiPath’s revenues for fiscal year 2019, fiscal year 2020, and fiscal year 2021 as of January 31 were US$148 million, US$336 million, and US$608 million, respectively; gross profit was US$100 million, US$276 million, 540 million U.S. dollars; operating losses were 257 million U.S. dollars, 517 million U.S. dollars, and 110 million U.S. dollars; net losses were 262 million U.S. dollars, 520 million U.S. dollars, and 92.39 million U.S. dollars. The main reason for UiPath’s loss is that UiPath’s sales expenses and R&D expenses are relatively high. In the fiscal year 2019, fiscal year 2020, and fiscal year 2021 ending on January 31, UiPath sales and marketing expenses reached 190 million U.S. dollars, 483 million U.S. dollars, and 380 million U.S. dollars; R&D expenditures were 66.92 million U.S. dollars, 131 million U.S. dollars, 101 million US dollars. Specific profit model , UiPath generates revenue by providing an automated platform to collect subscription fees from customers. Usually start from a single project and gradually expand to the department and the company as a whole, thereby further improving the company’s degree of automation and work efficiency. At present, the company’s revenue sources are divided into two parts: licenses and maintenance and support, accounting for approximately 6:4. Customer retention rate is as high as 96%. The prospectus shows that in the fiscal year 2019, fiscal year 2020, and fiscal year 2021 as of January 31, UiPath authorized revenue was 94.91 million U.S. dollars, 200 million U.S. dollars, and 346 million U.S. dollars; maintenance support business income was 47.287 million U.S. dollars, 120 million U.S. dollars and 232 million U.S. dollars. Currently, UiPath has nearly 8,000 customers. Among the famous Fortune 500 companies such as Bank of America, Toyota Motor, General Electric and Adobe, 61% are UiPath customers, and 80% of the Fortune 10 companies are customers. UiPath’s customer information (Source: IPO roadshow PPT) Another thing worth noting is that In the past eight quarters, UiPath’s quarterly revenue growth rate has stabilized at around 80% year-on-year, while gross profit margin has continued to rise, reaching a staggering 90%. Moreover, as the company’s cost control capabilities are constantly improving, in the fiscal year ending January 31, 2021, UiPath has twice achieved profitability. In general, UiPath leverages its leading position in the RPA field, In 5 years, revenue has grown from US$1 million in revenue to US$600 million, and it has achieved high gross profit and high retention rate. It is one of the fastest growing SaaS companies in history. Strong revenue capabilities and improved profitability have pushed UiPath’s valuation upward. The company’s valuation after its F round (Pre-IPO round) financing in February this year has reached 35 billion U.S. dollars. UiPath financing history (Source: TechCrunch) According to data from CrunchBase, before the IPO, UiPath had raised a total of US$2 billion through 27 investors and 8 rounds of financing. Among them, the A round and B round were led by Accel Capital and Google’s CapitalG. Star institutional investors such as Tencent Investment and Sequoia Capital participated in the subsequent rounds. Will low-code technology impact the RPA market? Compared with China’s RPA market with a scale of less than 1 billion, the low-code application development technology (LCAP) is more favored by the outside world, and giants such as Ali and Tencent are even hotter. On January 14, 2021, Alibaba’s DingTalk officially released version 6.0, and launched DingDingYida and other low-code development tools. Enterprise application development can be deployed through a “drag and drop” method. The “low-code development” model based on the integration of cloud nails allows users who do not understand the code to quickly develop new applications. The so-called low-code development refers to a development model in which applications can be quickly generated without coding (0 code) or with a small amount of code. According to the “2021 China Low-Code/No-Code Market Research Report” released by the Haibi Research Institute in January this year, the overall market size of China’s low-code application development technology has reached 1.9 billion, with a compound growth rate of 49.5% in the next five years. This means that by 2025, the scale of the low-code market is expected to exceed 6 billion yuan. In an interview with VentureBeat, the CEO of process technology provider Celonis, Alexander Rinke bluntly stated that the combination of process technology and low-code automation can replace automation technologies such as RPA+AI and is even more effective than traditional RPA. And extensible. He believes that the low-code technology movement is constantly impacting the development of the global RPA market. In this regard, Liu Chungang does not agree with this statement. He pointed out that RPA is an application branch area under AI technology, and low-code is a graphical programming technology. RPA and low-code technology complement each other, and the two technologies are not mutually replaceable. “Although there are some common requirements, I think low-code and RPA solve different problems. RPA solves the problem of repetitive operations in existing software systems, while low-code solves the development cost and development cost of lightweight applications. The issue of efficiency. I believe that the combination of RPA and low-code technologies can provide customers with better solutions and solve practical problems more efficiently.” Liu Chungang said to the Titanium Media App. It is reported that Yunkuo Technology has released a new low-code product Encoo ViCode based on the Encoo RPA platform, which can be seamlessly integrated with Yunku RPA products. With the non-intrusive and flexible configuration characteristics of RPA, it can build multiple systems and multiple systems. Complete closed-loop application of the data source, and complete the company’s complete product line layout in RPA+LCAP. (Image source: Yunkuo Technology) Zhou Tianen believes that from an application perspective, low-code technology has added more room for imagination to the RPA market. In the past, RPA is more suitable for large enterprises, and the cost of RPA for small and medium enterprises is relatively high. The low-code technology can reduce the user’s difficulty. “First, designing the RPA process based on graphical operations can reduce the amount of code writing, enhance the application experience of non-IT technicians, and increase the speed of RPA development; second, low code helps to quickly design workflows and accelerate business application delivery. Reduce the development threshold and the initial cost of training and deployment. RPA+ low-code platform can be applied to smaller-scale enterprises than before, so the overall market space of RPA increases.” Zhou Tianen told Titan Media App that low-code is the development trend of RPA And the potential business model, there will be more RPA vendors launching low-code or no-code editors in the future. Zhou Tianen emphasized that there is no contradiction between low-code and RPA, and their respective characteristics are different. RPA is applied to the operation interface of different systems to help employees cope with repetitive and regular tasks; low-code development platforms help companies to reduce the amount of code. Reduce development costs and flexibly update and iterate. Why hasn’t the Chinese version of UiPath been born yet? The epidemic has accelerated the process of unmanned office and digital construction, and has allowed RPA to continue to “out of the circle”. According to Forrester’s enterprise survey, at the end of 2019, RPA technology ranked the lowest among all enterprise automation system deployments; and by 2020, the ranking of RPA technology has risen to the first place. During our visit, we found that no matter whether it is Cloud Expansion Technology, the RPA+AI service provider Laiye Technology that announced financing within a few hours before UiPath’s listing, or Hongji Cyclone, Daguan Data, etc., no one dares to claim that they are ” Chinese version of UiPath”. Regardless of company size or global market share, Chinese local RPA companies are far from UiPath and Blue Prism. China RPA Industry Chain (Source: Head Leopard Research Institute) Zhou Tianen told the Titanium Media App that there are three main reasons for this: 1. RPA is an industry born according to the needs of enterprise applications. The digital transformation of the business process of large Chinese enterprises is later than that of the United States, and the demand for RPA is less. Therefore, the establishment of enterprises such as Cloud Expansion and Laiye is later than UiPath, and it is normal that the scale is smaller than that of international leading enterprises; 2. The penetration rate of China’s RPA market is still lower than that of countries and regions with high labor costs such as the United States and Europe, and the business volume of local RPA companies will be less and the pace will be slow; 3. It is difficult for local RPA suppliers to touch the market of competing multinational companies, whose RPA needs are all occupied by UiPath. For Chinese RPA suppliers, it is more difficult to compete with UiPath. However, Zhou Tianen also emphasized that the RPA needs of many local companies in China have yet to be developed. If the cloud expands and wins the market competition in this field, the size of the enterprise will be very considerable, and conservative estimates will very likely reach the scale of UiPath. In an exclusive interview with Titanium Media App, Liu Chungang said that the relative cheapness of labor costs and the adequacy of labor have led Chinese companies to use automated software systems to improve operational efficiency and accelerate digital transformation. The urgency of the demand is relatively higher than that of foreign companies. low. “Nowadays, with the country’s advocacy for accelerating the digital development of various industries and the growing demand for more agile tools for companies themselves to face internal and external challenges, corporate executives have begun to pay attention to RPA technology. This is a very critical signal for change.” Liu Chungang It is believed that good companies never lack investment, and Chinese RPA companies will continue to grow rapidly. The fact is that the focus of enterprises has begun to shift from integrating external resource elements to tapping internal management. Actively looking for tools to improve internal management efficiency is a key element for enterprises to optimize processes and improve labor productivity. Therefore, RPA software is on the eve of a full-blown explosion. Liu Chungang emphasized that as Chinese companies continue to increase their demand for digitalization, intelligence, and informatization, a giant like UiPath will surely appear on the RPA track in China in the future. This is what he believes. However, he did not mention who will eventually become the Chinese version of UiPath. (This article first published Titanium Media App, author｜Lin Zhijia, editor｜Gai Hongda)

Vietnam Airlines also assists passengers in changing travel schedule due to epidemic effects. (Photo: CTV / Vietnam +) From May 11, Vietnam Airlines will raise the standard of anti-epidemic prevention to level 2 on a 4-level scale for all domestic flights. The airline also increases resources to assist passengers in the event of a change in the operating plan due to the influence of the airline COVID-19 translation . Specifically, the main measures taken by Vietnam Airlines to ensure disease safety, include rigorous examination of medical declarations and measurement of passenger body temperature before flight; refusing to carry passengers with unusual manifestations of health; installation of a sterilization mat at the boarding gate; arranging flight crews to move within the airport and between the airport-city by separate vehicle; ensure passengers and flight crew wear masks throughout the journey; providing antibacterial towels for passengers on the flight; aircraft disinfection at the end of the day and regular maintenance of the HEPA air filter. Facing the complicated development of the epidemic, Vietnam Airlines also adjusted the flight schedule of domestic and international flights. Passengers can refer to flight schedule and self-check flight status at website. For passengers with affected flights, the airline strives to keep all passengers promptly informed of changes in flight schedules via text, email or direct phone calls. To support passengers wishing to exchange and refund tickets due to the impact of epidemics, from May 10, Vietnam Airlines has implemented a support policy for tickets purchased in the Vietnamese market and has a completely domestic itinerary. geography. Passengers can refer to the ticket exchange and refund policy at the website https://www.vietnamairlines.com/en/sites/Hoan-doi-Covid. In order to save time for passengers, Vietnam Airlines has now implemented the feature to help passengers proactively cancel their seats, exchange tickets and refund tickets to vouchers right on the website, at the Manage booking section located on the homepage. Vietnam Airlines notes that for passengers who do not plan to travel on a reserved flight, before carrying out procedures for redemption and refund, passengers need to cancel their booking to avoid loss of seat cancellation fee (no-show). . The valid cancellation time is at least 3 hours before the departure time indicated on the ticket. In particular, Vietnam Airlines offers free refunds for passengers who choose to refund the voucher with 100% of the refund value. This voucher can be used to purchase air ticket , checked baggage and other additional services of Vietnam Airlines. In cases where you need a consultant and support, passengers can contact Vietnam Airlines’ official Facebook page at www.facebook.com/VietnamAirlines, Call Center 1900 1100 or Vietnam ticket offices. Airlines nationwide. During this period, due to increasing demand for flight changes, Vietnam Airlines Resources have been allocated to respond to messages, calls and emails sent to customer service, but the response time to passengers may be slower than usual./.

Having just opened the service on Quote Sai Street (Tay Ho, Hanoi) for 4 months, Mr. Trong Dat – the owner of the store – said that since the Covid-19 translation, people’s demand for on-site fitness and travel has increased. . “Grasping this trend, I opened a bicycle rental service and attracted a lot of customers,” he said. At the store, he has about 50 cars for rent, each one costs 40,000 VND / 3 hours weekdays and 50,000 VND / 3 hours on weekends and holidays. “Customers often rent in the early morning and late afternoon. Weekends are always ‘burned’ cars, many people often have to wait for their turn,” he said. Bicycle rental services in West Lake can bring in revenue of up to several million / day. Photo: Thanh Thuong. According to Mr. Dat, in order to ensure the quality and the needs of customers well, after the customer’s trip, he must inspect each part, repair and maintain. “To rent bicycles, guests only need to leave ID card or citizenship ID, return the motorbike,” he added. His shop is open from 5 am to 24 pm, in addition, his shop also rents bicycles for 100,000 VND / 3 hours for weekdays and 120,000 VND / 3 hours for weekends and holidays. Similarly, Mr. Nguyen Hai – the owner of a bicycle purchase, sale, repair and rental shop on Quote Sai Street – said that in spring and early summer, the weather is nice, so cycling in West Lake is an activity to attract people. Tourists experience, exercise, take pictures. At Mr. Hai’s store, there are about 70 cars, most of them are imported from Japan. Car rental is calculated by the hour with a fixed price of 40,000 VND / 3 hours excluding weekdays and weekends. “On weekends, with nice sunny weather, I rent out 150-200 cars at most. In addition to renting, I also repair, buy and sell bicycles for customers in need”, he shared. With an average price of 40,000 VND / time about 3 hours, West Lake bicycle rental service attracts all ages from young to old. Photo: Nhu Nae. According to Mr. Hai, doing this service on a crowded day can earn a few million dong, but on a weekday, in bad weather, it only earns a few hundred thousand dong. “Bicycle rental is rarely risky, since I rented a bicycle until now there have been no cases of car theft or money loss,” he added. Also on Quote Sai street, another bicycle rental shop has just opened. The owner of this store said that on average, his shop can rent 80-100 cars per day. “At first, the number of cars at the store was small, I plan to import more cars in 1-2 months to meet the needs of customers,” he said. Since knowing that there is a bicycle rental service in West Lake, Nhung (Dong Da, Hanoi) and friends often invite each other to cycle on weekends. “Because my house is far away, I often come here by motorbike and rent a bicycle. This is a sports activity that helps to relax the spirit very well after a hard working week,” said Nhung. In addition, in West Lake there is a rental service for SUP, Kayak boats at a cost of about 200,000 VND / boat without time limit, attracting visitors to participate in the experience.

Professional solar battery cleaning worker for a project in the city. Ho Chi Minh Meanwhile, according to engineer Thanh, the current method of cleaning the panels is mostly done by investors, most of them are using water, available facilities and using a hose to wash them, this method is not technically correct. in terms of maintenance, because many areas have water contaminated with alum, hard water, there is a lot of organic matter, more dissolved metals… leading to further damage to the panels. “The effectiveness of the project apart from equipment, materials, installation techniques, the operation and maintaining the efficiency of the system is related to the cleaning of the panels. Keeping the panels clean is the key to maximizing output, increasing economic efficiency for investors, ”Thanh said. Solar power is booming in Vietnam, especially household investment packages, concentrated in remote and island areas in the South. According to the Vietnam Electricity (EVN), by the end of 2020, the total capacity of renewable energy sources will be 17,430 MW (up 11,780 MW compared to 2019) and accounting for 25.3%. . In which, there are about 8,000 MW of rooftop solar power and more than 8,400 MW of large farm solar power. Thus, according to investors’ calculations, the whole country currently has no less than 30 million solar panels operating in the whole system and will increase when many projects are under construction and about to be operational. Seeing this potential, a number of businesses in the South have added new services, which are professional cleaning of solar panels and package maintenance for solar power systems. the investors. Mr. Le Tran Khanh Vy – General Director of Nhat Hung Environmental Technology Co., Ltd. (Thu Duc City) – said that in the face of more and more investors installing solar equipment, the company opened more professional solar battery cleaning service, currently hundreds of customers across the country have signed contracts to participate in cleaning and maintaining solar power systems with this package. To meet the needs of customers, especially solar power investment packages in industrial form, the company is forced to professionalize by producing standard cleaning solutions, investing in specialized cleaning equipment. and has a team of professional staff in charge. “The solution that the company offers is to keep batteries clean by cleaning them regularly and properly; Check the water source, if the water source is contaminated with alum, hard water, contains a lot of organic matter, lots of dissolved metals, it must be handled; choosing a cleaning solution specialized for cleaning panels, because now there are domestically produced products with appropriate and safe prices, ”said Mr. Vy. On the market, there are specialized solutions for cleaning solar cells According to electricity experts, at present, many solar power projects are invested billions of dong, even more money, but the stage of battery cleaning and system maintenance is less concerned by investors properly. This leads to a reduced lifespan of the building, especially the heat collection efficiency of the panels is low, while if cleaned and maintained properly, the economic efficiency is not small. Mr. Huynh Duc Tien, living in Hoc Mon district, city. Ho Chi Minh has just signed a package contract with a company specializing in solar battery cleaning and maintenance of the solar power system with an investment of more than 1.2 billion VND nearly 2 years ago. Mr. Tien said that the cleaning company has specialized solutions, tools and techniques, so it is handed over to them for management because the cost is not much and it saves time.

Drink and hunt for discounted goods From 18:00 onwards, fashion shops on Nguyen Trai Street (District 1, District 5) began to be crowded with buyers and sellers. Fashion stalls from clothes, shoes, bags … are packed tightly on both sides of the sidewalk. All have discounts to attract customers. Ms. Tran Thi Hoa (35 years old, from Nha Trang) said that every time she had a chance to go to Saigon, she would visit the fashion street to hunt for great discounts. “In the past, I used to go to Ben Thanh night market (District 1), but since the COVOD-19 epidemic until now, this market has closed. Go online, I see people recommending fashion street at night, so stop by and get addicted. Any product is available but the price is very affordable ”, said Ms. Hoa. Fashion street in District 5 is bustling every night, due to discounted goods Every time he has the opportunity to come to Ho Chi Minh City, Mr. Tran Duc Binh (from Long Xuyen) often brings his family to the shopping mall while having fun, eating and drinking combined with shopping. “We usually return to the hotel at 22h, because at this time the entertainment, shopping, and dining venues are closed, the streets do not know where to go, there is no play area for children at that time. both. Meanwhile, all day I have to meet, in the evening take advantage of the time to take my family to visit the ruins, but the places have closed since 16:00. At night, only pubs serve overnight, nothing else, ”Mr. Binh expressed regret. Night food area in District 6 Ho Chi Minh City or Bui Vien walking street (District 1), mostly serves food and lacks entertainment activities. “I also want to run other services, but every shop sells drinks. Now” I have a beat “, it does not attract customers. Nobody takes children to the dining area for entertainment, ”said Mr. T, manager of a snail shop in the night food district in District 6. Lack of specific products Ms. Tran Thi Phuong Linh, Marketing and Information Technology Director of BenThanh Tourist, said that the streets and pedestrian streets in Ho Chi Minh City are not focused on investment, there is a lack of outdoor stages. In addition, the scale of the roads is few and small, lacks space for spectacular and exciting night activities. River cruises watching the sunset on the Saigon River have not created a highlight, so it is difficult to attract visitors back. Mr. Tu Quy Thanh, Director of Federation of Travel analysis, Ho Chi Minh City lacks night services for tourists. If you look through the list of culinary business spots scattered in District 1, District 3, District 5 … many people will be really overwhelmed. However, this place is mostly spontaneous. Ho Chi Minh City needs to plan integrated amusement parks (dining, shopping, entertainment …) such as Thailand, Singapore … for convenience for customers to spend money. “Another point is that governments at all levels should not let business people swim by themselves. The tourism industry in Ho Chi Minh City needs to make statistics on how effective it is to deploy business on food streets, gold and silver streets, and if small businesses need any support or not to have appropriate adjustment plans. Pay close attention to local tourists, do not neglect them. Food safety and security is also something that tourists are very concerned about. The epidemic prevention work is also important at this time, so the functional departments must regularly remind tourism, hotel and restaurant businesses to strictly comply with the regulations on epidemic prevention of the health sector ”, Mr. Tu Quy Thành said. In 2020, the Ho Chi Minh City Department of Tourism has cooperated with the Department of Culture – Sports of Ho Chi Minh City and the district units to build and exploit existing tourism products associated with the night economy in the host city. weak in 3 product groups. Specifically, the group of tourism products associated with the discovery of urban community culture at night, concentrates on streets such as Bui Vien pedestrian street, Nguyen Hue pedestrian street. In particular, last year, the People’s Committees of districts have stepped up the construction and opening of pedestrian streets combined with shopping and food in the district such as Ky Dai Quang Trung pedestrian street (District 10), night market and pedestrian street combined with night activities of Dam Sen Cultural Park (District 11), Hoa Binh Square Go Vap … Besides the pedestrian streets, some specialized streets other businesses that attract many tourists such as the food street; Oriental medicine street; gold, silver and jewelry stones; lantern street. In addition, bars, clubs, cafes also attract tourists. According to Nguyen Thi Anh Hoa, Director of the HCM City Department of Tourism, “night activities and entertainment” are products that can make a difference to the night economy of Ho Chi Minh City compared to other provinces and cities. Because if there are no activities related to art, cuisine, and shopping, the night activities will be very poor. Ms. Hoa also said that the tourism industry of Ho Chi Minh City is cherishing the plan to implement the Tourism Development Strategy of Ho Chi Minh City until 2030, building the city to become a center for night tourism activities, with many solutions to develop tourism. develop food tourism, shopping and entertainment products at night. However, Ms. Anh Hoa also admitted: “Despite many efforts, the night tourism products in the City in general are not really rich, diverse, and complicated security and order issues. . Survey data also shows that only 15% of tourists will definitely recommend HCMC to their friends and family and 10% will definitely return for the attractiveness of entertainment and activities. nocturnal action ”.

Demand for recruitment in the wholesale and retail industries is strong, and job searches in the culture, sports and entertainment industries have increased by more than 112% month-on-month

According to data from 58 City Recruitment Research Institute, in March this year, Chengdu’s recruitment demand ranked second in the country, second only to Dongguan, with an increase of 51.43% from the previous month; job search demand ranked fifth in the country, ranking in Shenzhen, Beijing, Guangzhou, and Chongqing After that, the chain increased by 63.79%. In the first quarter of this year, Sichuan’s GDP exceeded 1.18 trillion yuan, an increase of 15.8% year-on-year. As the capital city of Sichuan, Chengdu’s rapid economic growth has driven employment development, especially providing a wealth of recruitment positions and attracting talents. Rong employment.

From an industry perspective, in March this year, the top three industries in Chengdu for recruitment demand were wholesale and retail, information transmission, software and information technology services, transportation, warehousing and postal services. Since the wholesale and retail industry is closely related to national production and life, public data shows that the industry’s contribution to the national GDP in 2018 reached 9%, and it has continued to grow. Therefore, this industry has created more jobs and produced more jobs. Big recruitment demand. After experiencing the special environment of 2020, many companies have accelerated their digital transformation, and short video, live broadcast and other industries have also developed rapidly. Therefore, the demand for new infrastructure services has been increased, and the software and information technology service industries have generated more job needs. At the same time, the huge online purchasing and consumer market also provides large-scale jobs, making the transportation, warehousing and postal industry recruitment demand among the forefront.

1. The data of the Recruitment Research Institute in the same city also shows that the top three industries in Chengdu for job demand are wholesale and retail, information transmission, software and information technology services, and accommodation and catering. As Chengdu is a famous cultural and tourist city, it has many job opportunities in the accommodation and catering industry, relatively high income levels, and broad development space, so it attracts a large number of job seekers.

   Compared with February, the cultural, sports and entertainment industries in Chengdu performed outstandingly. Among them, the demand for recruitment increased by 129.64% month-on-month, and the demand for job hunting increased by 112.6% month-on-month. In recent years, Chengdu has built a cultural and creative center, built more than 60 cultural and creative industrial parks, and issued “Tianfu Cultural Assets Loan” to support the development of cultural and creative enterprises, which has stimulated the growth of employment demand. The substantial increase in the month-on-month recruitment and job hunting in the cultural, sports and entertainment industries in Chengdu also shows that the industry’s vitality has recovered rapidly after the Spring Festival, and the demand for job hunting has shown a strong trend.

   Service industry recruitment demand is booming, general worker recruitment and job hunting supply and demand are both high

2. City Recruitment Research Institute also conducted a statistical analysis of the job-hunting situation in Chengdu from the position dimension. In March this year, the top ten positions in Chengdu for recruitment demand were general workers, operators, packers, assemblers, waiters, apprentices, food delivery staff, security guards, couriers, and sales representatives. This reflects the high demand for manufacturing jobs in Chengdu, and various types of manufacturing jobs rank high in demand for recruitment.

From the perspective of job search, the top 10 jobs in Chengdu are general workers, freight drivers, shop assistants/salesmen, clerks, business drivers, waiters, security guards, sales representatives, chefs/cooks, and cashiers. It can be seen that general workers rank first in job search supply, which is consistent with recruitment needs, but other positions such as freight drivers, shop assistants/sales staff, clerks, business drivers, etc. have a large job search demand, but the job supply is relatively low, and the job demand is not complete. Adapt.

In March of this year, the demand for clerk/sales staff recruitment increased by 111.46% from the previous month, and the demand for security and waiter recruitment also increased by more than 55% from the previous month. With the resumption of work and production after the holiday, the demand for recruitment of service positions such as security guards and waiters has increased significantly. In terms of the month-on-month increase in job search demand, the demand for cashiers ranked first with a month-on-month increase of 139.11%. The growth rates of waiters, front desk/switchboard/reception, and clerk/sales all exceeded 110%. This means that after the Spring Festival, the number of job seekers entering the service industry has risen sharply.

In terms of salary, data from 58 City Recruitment Research Institute show that in March this year, Chengdu paid a monthly salary of 8,717 yuan, ranking eighth in the country. Among the top five positions in Chengdu for recruitment demand, the assembler paid the first place, reaching 8,102 yuan, and the waiter paid a monthly salary of 6,869 yuan, a higher quarter-on-quarter increase, reaching 6.22%. Compared with other types of work, assembly workers have a higher technical content and require employees to have a certain degree of manufacturing experience, so the income level is higher. At the same time, in response to the increase in demand for service jobs after the Spring Festival, many companies have increased salaries to attract talents.

Among the top five jobs in Chengdu with job requirements, the expected salary of freight drivers ranks first, reaching 7927 yuan, which is higher than the average expected monthly salary of 7425 yuan in Chengdu. Freight drivers, as people who drive freight vehicles, transport goods and provide services, need to be accompanied by roads and cars as their homes for a long time, and expect relatively high salaries. Followed by business drivers and general workers, the expected salaries are 7915 yuan and 6,340 yuan respectively, and the expected salaries of clerks, shop assistants/sales staff are also more than 5000 yuan. This shows that the expected monthly salary of a job is closely related to its work intensity and technical requirements.

As a leader in the recruitment industry, 58.com not only relies on the advantages of big data, releases urban employment data, reflects recruitment and job search dynamics, and helps job seekers choose their industries and occupations rationally. It also organizes a series of online recruitment activities to choose ideal employers for job seekers. provide assurance. With 58.com’s high-quality and efficient recruitment services, the majority of job seekers will have a better job search experience in 2021, one step closer to their career dreams.

One, Become a professional management organization that values ​​entrepreneurship

1. What is professional management

Entrepreneurial management and professional management have different performances in many aspects. For example, the profit of a startup company can only be reflected at the end of a fiscal year, while a professional organization, because it is profit-oriented, will have a very clear profit target. Especially for listed companies, due to the increasingly strict supervision of listed companies, companies will have very formal strategic planning, operational planning, budgets, roadmaps, risk management, and so on. Relatively speaking, entrepreneurial management has a lot of arbitrariness, even without clear goals. The responsibilities of professional organizations are also clear, complete and exclusive, and there will be no unclear definitions and boundaries.

In terms of performance management, specialized organizations have standardized and clear control systems, while entrepreneurial organizations have the characteristics of non-integrity, fragmentation, and lack of operational control.

In terms of cadre management and budgeting, entrepreneurial organizations and professional organizations are also very different. Although entrepreneurial organizations are sometimes very clear, they often cannot follow up on changes immediately. Under such circumstances, in the face of sudden adversity such as the epidemic, the market is unsustainable, but expenditures still cannot be reduced. This situation in turn proves the importance of budget management and budget control. For example, when the market is shrinking, some companies have to spend more money on advertising in order to expand sales. More importantly, companies cannot follow changes in the market or the situation, and many companies fall into an existential crisis. A truly professional management not only has a professional budget, but also has performance goals, and can also manage changes in accordance with standards.

In terms of innovation, entrepreneurial companies value major innovations and are willing to take major risks, often “betting”, while professional management values ​​incremental innovations and are willing to take “calculated risks”, preferring continuous gradual growth and long-term growth. Support major innovations that do not require rapid returns. Therefore, for a professionally managed company, the investment tendency is long-term, focusing on the development of the product rather than the product itself. Just like our goal is the rice in the pot, the rice in the pot, or the rice in the field? There is a difference. For reasons such as insight or strategic vision, startups will not invest because of strategic opportunities. They will only, or can only invest funds in current visible profits.

Regarding corporate culture, entrepreneurial companies generally have a broad definition of culture, emphasizing “family-style” culture. However, professional management has clear definitions and management methods, and can understand the source of sustained competitive advantage. So, for entrepreneurs, where do we take the company? Only by becoming a professionally managed organization that values ​​entrepreneurship can a company have hope. Therefore, professional management is a goal of enterprise growth and management reform. At the same time, we must also attach importance to entrepreneurship, that is, entrepreneurial spirit, and maintain vitality, otherwise the enterprise will only have a dead end.

2. What is professional management

If we take entrepreneurship and professional management as the horizontal axis and vertical axis respectively, these two indicators, from low to high, can divide organizations into four categories, namely bureaucratic organizations, emerging organizations, hierarchical organizations, and excellent organizations. The bureaucratic organization is obviously the category we want to be the least, and its two indicators are the lowest.

The second category is emerging organizations, although their entrepreneurial spirit is high, but they lack specialization. If the company has been in this state, because of the lack of professional management, it will always need entrepreneurship to lead. When entrepreneurs still have the ability and energy to lead the enterprise forward, the enterprise can of course continue to grow, but from another perspective, it can be said that our management capabilities and human resources are always at a low level. Moreover, entrepreneurs will become fatigued and entrepreneurial spirit will decline. In order to prevent enterprises from regressing and becoming bureaucratic organizations due to the lack of motivation mechanism, or going to decline, enterprises must improve their professional management level.

The third category is hierarchical organizations. It is the opposite of the second category. Entrepreneurship is not high, but the degree of specialization is good.

Finally, there is excellent organization, which is the kind of heart of all enterprises. After the professional management ability of the emerging organization is improved, with the blessing of entrepreneurship, it will surely become an excellent organization. At this point, I think Huawei is a good model.

What is entrepreneurship? Spirit should be reflected in behavior and action. Entrepreneurship is a collection and abstract expression of entrepreneurial special skills (including spirit and skills, such as unique personal qualities, value orientation, thinking mode, business philosophy, courage and charm), including organization The comprehensive ability of establishing and operating an enterprise is an important and special intangible factor of production, and it is a transcendence and sublimation of the rational and irrational logical structure of entrepreneurs. It is neither purely rational nor irrational.

What is professionalization? Professionalism is an inherent manifestation of achieving the same quality and standards with the least cost when doing the same thing. It is a combination of entrepreneurship and professional management. It is not the suit, tie, and briefcase in our stereotypes, nor is it a sense of sophistication that is common in officialdom. With this kind of professionalism and entrepreneurial spirit, we will seek to achieve the best quality standards with the least cost, and we must pursue “no minimum, only less.”

two, Build a team that can support the continuous operation of the organization

In this combination process, The first is to solve the entrepreneur’s own growth problem, and the second is to solve the problem of corporate strategy and organization . To solve the problems of entrepreneurs themselves, it is necessary to divide the development of entrepreneurs into two parts.

The first part includes:

① During the start-up period, based on feelings, passion and pursuit of excitement. Entrepreneurship, all people are entrepreneurs as the center.

② There is passion, but also by feeling, because the pursuit of success continues, the game mentality emerges.

③ I have ideals and started to look for ways, but feel the difficulty and are willing to learn. Pursue the expansion of scale and hope to have more projects.

④ From ideals to dreams, although I am grateful and willing to seek professional assistance, I am not convinced, pursue power, like exposure, and have a tendency of self-expansion. On the contrary, I create a bottleneck for myself and enter a predicament and embarrassment.

⑤ Strategist: Have a vision, clarify the business model, dig deeper and expand the concept, balance, clarify roles, high visibility, and good clarity.

⑥ Sustainable development company: The vision is particularly clear, dig deeper and expand the master, balance, changeable roles, and infinite resources.

There is a huge gap between these two parts. Just like the Chuhe Han world in the middle of a chess board, most entrepreneurs cannot break through, and it is difficult to reach the fifth and sixth stages. Unless he is willing to make a very big adjustment.

The first four stages are all centered on entrepreneurs, and they are a state in which everyone revolves around entrepreneurs. At this stage, it is also difficult for entrepreneurs to break through the bottleneck and move on to the next stage.

If you want to cross the Chuhe-Han realm of entrepreneurs’ own development, it is necessary to establish a corresponding team. In the process of cooperation between entrepreneurs and professional teams, the core of the enterprise has shifted from the boss to multi-center cooperation. At this time, entrepreneurs should turn more attention to the future of the enterprise and the development of the industry, that is, the pursuit of organizational compound interest. The pursuit of organizational compound interest means that entrepreneurs must have long-term considerations, because one or two years is not about compound interest, and only ten or eight years before they can see organizational compound interest. To achieve long-term compound interest for ten or eight years, one must consider product issues. Which products have compound interest? How to do it strategically and culturally? Therefore, the organization must reposition and begin to build professionalism.

After such a stage, to consolidate the foundation of such an enterprise, entrepreneurs can actually leave at any time, because the company can indeed continue to operate in a healthy manner without relying on the individual abilities of the entrepreneurs, and truly achieve sustainable development. At this time, the entrepreneur, spirit and vision remain in the organization, and the physical body can be separated. It is also possible to be a wild crane or to pursue another life. He may no longer be important to the business, but important, The team that can support the continuous operation of the organization has been successfully formed, and he has truly made the leap from the first stage to the second stage.

Therefore, the question that entrepreneurs must be clear about is, are we entrepreneurs’ enterprises or enterprise entrepreneurs? Entrepreneur’s enterprise, the enterprise was founded because of me, everything must take orders from me, and it must be me as the center. And the entrepreneur of the enterprise, the enterprise is above me, and I am a part of the enterprise.

Therefore, whether the enterprise is big or the entrepreneur is big, this is a very important question. To truly build organizational capabilities and develop into a world-class enterprise, entrepreneurs must be prepared to eliminate themselves. The goal of entrepreneurs should be to eliminate themselves and the company remains strong. So we said to crown the company.

At this point, let’s look at Ren Zhengfei’s approach. Although his current exposure rate is high, it is helpless. In the past, he hardly accepted media interviews, and he didn’t need a halo. In other words, he only hopes to put the halo on the company, to crown the company. Therefore, when looking at the relationship between oneself and the company, the first thing to do is to be an entrepreneur in the company, and not to let yourself become an indispensable figure in the company, at least to be absent occasionally to slowly eliminate yourself. Second, entrepreneurs should think about problems with enterprises as their management objects.

therefore, Based on the six-stage model of entrepreneur development, we know what exactly we are going to do at different stages of enterprise development. Be clear about your priorities and do the right thing.

three, Top-level design according to different development stages of the enterprise

At different stages of enterprise development, what are the priorities of entrepreneurs? What should an enterprise build?

We divide the enterprise into three stages, namely the start-up period, the growth period and the mature period.

In the start-up period, entrepreneurs spend most of their time and energy on business, and less on management, strategy, and so on.

In the growth period, entrepreneurs spend more time and energy on business, but more energy on corporate philosophy and self-transcendence. Because it is difficult for entrepreneurs to achieve self-transcendence without thinking about the enterprise’s career theory and reconstructing the enterprise’s management philosophy. At the same time, entrepreneurs must build management and strategic thinking, and also consider the improvement of leadership that drives the company’s development.

After the enterprise reaches its maturity period, the role of corporate philosophy has weakened, and the attempt to self-transcend has faded because they have been solidified through corporate processes, systems, and culture. At this time, the role of operation, management, strategy and leadership is crucial. Therefore, no matter from the perspective of the enterprise or from the perspective of the entrepreneur, different changes will occur at different stages of development. To change a company, the first thing to change is not our value, but ourselves.

four, Become an outstanding entrepreneur and effective leader

How to become an outstanding entrepreneur and effective leader?

First of all, there must be positioning.

It means “traveling thousands of miles, reading thousands of books, seeing thousands of people, and doing one thing”; it is arranging formations, arranging soldiers, and eating with customers; it is also forming a team, setting a strategy, and leading the team.

Teacher Wu Chunbo of Huaxia Cornerstone described Ren Zhengfei as “walking thousands of miles, reading thousands of books, seeing thousands of people, and doing one thing.” That’s true. Ren Zhengfei reads a lot and remembers well. He accompanies customers to dinner, and has many meals with cadres and employees in the Huawei canteen. He has extensive contacts from high-level to grass-roots. His requirements for himself included three things, arranging an array, arranging soldiers, and accompany customers to dinner. Arrangement is organization building, and arranging troops is building a cadre team. To accompany customers to dinner is to take the customer as the center.

Lenovo’s Liu Chuanzhi also has nine-character requirements for himself, “build a team, set a strategy, and lead the team.” Probably the meaning is almost the same. The only difference is that Huawei is customer-centric, while Lenovo is strategy-focused. Regardless of the differences between the two companies in their later development, first of all, they must have a positioning, which is positioned in organizational construction and talent training.

The second is basic skills.

The basic skills of an enterprise include:

① Skill requirements: Conceptual skills, interpersonal skills, business skills. Enterprises not only need professional skills, business skills, but also interpersonal skills, because we need more people to follow. At the same time, because the environment and business we face are becoming more and more complex, we also need to establish concepts for complex things, including corporate concepts, process concepts, and so on. Conceptual thinking can help us understand the main elements and main contradictions in things, how to understand the relationship between elements and contradictions, how to transform between them, and so on.

② Time management: do the right thing, “do something wrong” . Clarify the vision and priorities, and allocate time accordingly.

Because everyone’s time is limited, how to achieve management changes? First, we must structure the time. The structure of time can keep us from chaos when facing complex problems, because the efficiency of solving problems one by one according to the established rhythm is the highest, and it is busy and orderly. Before 2004, Huawei had no structured time management, so it was busy and disorderly. Later, the situation was completely reversed due to changes in the governance structure, process-oriented construction and structured time management.

Secondly, on the basis of time structure, define the focus of each period of work. Some people criticize this approach as treating people as machines. But it turns out that this is the most efficient. Of course, structured time management is only for the work itself, and cannot be handled like this for the part of personal life outside of work.

The third is to clarify one’s own priorities and match the time with the important tasks. This is the basic requirement for performing duties. Many times, people will be led by “problems”. Solving the problem is of course the correct behavior. However, around the endless problems, if we can’t have a certain rhythm and order, and can’t distinguish the responsibility boundary of the problem, the problem may be continuously enlarged. We say that whoever holds his child is to perform his own duties. If I hold the baby for you, what will you do? So to follow the “important tasks”, everyone must know what their priorities are. Why Huawei puts forward the “Ten Major Work Priorities” every year? It is to clarify the priorities of each department through strategic decoding, so as to be consistent from top to bottom and to align left and right. This is actually a basic content of process organization.

③ Communication: The best communication starts with selling “why”.

People need to communicate with each other, and many people need to communicate even more. There are two very important aspects of communication, first, why, and second, what is. Regarding the importance and skills of communication, we can obtain it through many channels, so I will not expand it here.

④ Counseling: Give feedback, receive feedback, and actively seek coaches for yourself.

The so-called coaching is not teaching, but a kind of feedback. Many times, learning is achieved through a kind of interaction and feedback. Collision, sharing, and discussion may make it easier to deepen understanding and understanding, and then a systematic knowledge system can be formed. Everyone needs external feedback for their growth, and at the same time, in the process of giving feedback to others, they will also have their own recognition and improvement.

⑤ Collaboration: conflict management and active dialogue, effective integration.

Collaboration is not necessarily smooth and willing, collisions are inevitable, and conflicts often break out. Therefore, how to treat conflicts and resolve conflicts becomes crucial. Of course, the conflict here should be confined to the scope of “benign”, a collision of non-subjective and non-malicious, rather than mutual attack and framing. Collision generates sparks. For benign conflicts, how to resolve them through active dialogue, adequate management and effective integration are the basic skills that entrepreneurs and senior managers need to develop.

The third is to enhance awareness.

There are four stages of improving cognition: ①Don’t know you don’t know; ②Know you don’t know; ③Know you know; ④Don’t know you know.

I don’t know I don’t know. Successful companies think that they are outstanding and extraordinary. However, a sudden crisis may bring the company back to its original shape. Only when you know you don’t know, will you have awe and be cautious in your words and deeds. Knowing that oneself knows and understanding the boundaries of one’s abilities, based on the boundaries of the capabilities, can be trusted by the rein, beyond the boundaries of the capabilities, and able to stop in time, this is a realm. I don’t know that I don’t know that I don’t have a sword in my hand and I don’t have a sword in my heart. It is the highest state of martial arts.

The continuous improvement of cognition is actually a PDCA cycle, which is the process of continuously forming self-cognition and new self-cognition through learning-action-feedback. The improvement of ability and the change of behavior are not an event, which can not be formed through a training or activity, but a long-term continuous process, a process that is done every day and is highly personalized. Among them, the continuous improvement of self-cognition is the starting point of its development, and the key experience and accumulation are the most effective method for its development, and it is also an effective means to verify its ability.

Based on this, we must continue to give young people opportunities to experience, let them participate in more projects, accept challenges, and accumulate experience. Huawei’s training experts have a rotation system and a rotation system. A manager can rotate from a project manager to a product manager or department manager. He can also do sales experience, and he can also run in various countries around the world. He can also be in touch with planning, process, and procurement. Such experience can make people understand the whole process.

Senior leaders also have to personally participate in many projects, including some major event negotiations or undertaking major reform projects, all for the needs of exercise and promotion. Whether it is an entrepreneur, a senior manager, or everyone who is pursuing progress, he must determine his own goal and direction, and decide which level he wants to go up to, based on his own reality. The core is to do the right thing, grasp the main contradictions and the main aspects of the contradiction, and do things correctly.

So, what is the right thing? For entrepreneurs, it is nothing more than the following:

① Establish the faith of righteous faith, do not engage in opportunism, build ability on the organization, embrace professional management, and reward one’s diligence, no one can casually succeed;

② Regarding the enterprise organization as the management object;

③ Construct career theory;

④ Pay attention to the construction of corporate culture;

⑤ Do a good job in the construction of organizational capacity from strategy to execution, and worthy of it;

⑥ Pay attention to the formulation of policies;

⑦ Create a learning organization, etc.

Entrepreneurs and senior leaders should not indulge in enjoyment, but must focus on their work to achieve profitability (to promote a reasonable benefit-sharing mechanism in an all-round way), and strive to achieve a goal (strategic guidance, strategic traction), so as to achieve continuous personal abilities Promote. This is what we are talking about. Entrepreneurship must be reflected in behavior and results. If done, everyone can become an entrepreneur, and entrepreneurs can also become outstanding entrepreneurs and efficient leaders.

In reality, there are actually many entrepreneurs who are unable to distinguish the difference between operation and management. They believe that all their actions are carried out around management. But in fact, operation and management are two completely different concepts. What we think of as “management” is actually just “operating”. Although both are the themes of enterprises, they are the ability of enterprises to achieve their own interests. But in the operation and management of enterprises, our focus and focus are different. Specifically, operations are mainly focused on efficiency. And where do the so-called operating benefits come from? It comes from customers. In other words, we need to get money from customers, and our operations must be customer-centric, and what we pursue is efficiency. And management is work-centric, work performance-centric, and its focus and goal is to improve efficiency. If entrepreneurs are only concerned with benefits, they are only focusing on business operations. Conversely, if the focus is more on efficiency, it is on management.

The two focuses will naturally be reflected in the assessment indicators, and there is also a big difference between the two. For example, a company that focuses on revenue, profit, gross profit and other indicators must focus on operations. And companies that focus on indicators such as human efficiency, average efficiency, and turnover obviously pay more attention to management.

Fives, Eventually realize the balanced development of business operation and management

If an enterprise wants to obtain higher benefits and achieve operational success, what exactly must it rely on? Is it opportunism to win, or to do a good job in corporate management? Obviously, We must pursue high management efficiency to obtain high operational benefits, that is, an organization that transforms from factor-driven to efficiency-driven and innovation-driven.

In fact, Chinese companies have strong operating capabilities, and their business models are not lacking in unique designs. Some Internet companies even vividly put forward ideas such as “the wool comes out of the pigs and the dog pays the bill”, and they are also very popular in the market. However, there are common problems in our management, especially the imbalance between operation and management. In particular, the backward management efficiency stifles the operating efficiency and cannot allow the elements to form power, which brings many problems to the enterprise and prevents the enterprise from seizing more opportunities well.

Ren Zhengfei once pointed out clearly in an article , The important factor for truly defeating competitors is management and service, not talents, technology, capital and other essential resources. Despite the existence of these elements, enterprises cannot achieve their goals because they “do not form strength without management, and lose their direction without service”. Ren Zhengfei also once pointed out that “management and service are the only way for Chinese companies to go to the world”, so companies must spend time on management and efficiency.

(Text finishing/editing Li Zehui)

—————————

Huaxia Cornerstone e Insight: Led by Professor Peng Jianfeng, a leader in human resource management in my country, a pioneer in the consulting industry, and one of the drafters of the “Huawei Basic Law”, and co-founded by Mr. Song Jinsong, a senior media person and corporate culture consulting expert, we strive to provide the most original Management articles with sexual, ideological and practical significance are China’s top management think tank platform and the source of original Chinese management thoughts.Authoritative, rational, and insightful, a must-read for senior managers

Screenshots As of now, Apple has not confirmed the release date of iOS 14.5. However, with 8 beta versions released, iOS 14.5 is definitely nearing the time to reach users. Not excluding the possibility that iOS 14.5 will be announced by Apple tonight. Photo: MacRumors This isn’t the first time rumors about Apple incubating a podcast listening service have surfaced. Earlier, a report by analysts Loup Ventures said that Apple’s new service could be called “Podcasts +.” According to this report, “Podcasts +” will stay within existing Podcasts app and allow users to listen to premium content. Photo: HT Tech Before that, Apple is said to have been in talks with a lot of content producers to prepare for the above podcast service. Apple negotiated to acquire podcast network Wondery before it went to Amazon and took over podcast app Scout FM in September 2020. Photo: Ars Technica If the above information is authentic, Podcast + will be a new service included in Apple’s Apple One service pack. MacRumors says that Podcast + will be available to Apple One users at no additional charge. This way, Apple can attract more users for Apple One in general and Apple Music in particular.

On April 15th, a topic of “Eating Haidilao for 17 Yuan” appeared on the hot search. The matter originated from someone claiming that they spent 17 Yuan for a meal of Haidilao. According to the bill published in his post, I ordered four clear water pots for 0 yuan, one for Lao Pailao noodles for 7 yuan, and one optional snack for 10 yuan, for a total of 17 yuan.

After the news that “17 yuan eat Haidilao” was fermented, many people said that they followed this method and tried to spend tens or even tens of yuan for a meal in Haidilao.

One of the netizens said that he had watched so many pieces and dozens of pieces to eat Haidilao, and couldn’t help but take his children to experience it. He said that he ordered four pots of clear water, half of vermicelli, a raw egg and a bowl of rice, which cost 27 yuan in total.

The netizen felt that the experience was “too embarrassing”. Although the waiter delivered fried dough sticks and tomatoes, and brought toys to the children, he thought that “Haidilao’s service seems to be not so good anymore. The food is delivered, but the attitude or something makes me feel very embarrassed. They waited for the nail art. No water.”

Haidilao store response: no discrimination, no low consumption

According to Jiupai News, the reporter contactedFoshan Haidilao Store, A staff member said that low-spending behavior only happens occasionally in their store. It stated that it is their freedom to consume how much customers want and how much they are willing to consume, as long as they come in, they will receive them.”Even if you are alone and only order the clear water pot and one or two favorite dishes, we will serve them normally and will not treat them differently.”

Asked if it would affect the store’s business, the staff member said, “No matter whether the store’s business is good or not, as long as the guests come, and then order and eat normally, we will serve them normally. “It also stated that it will not set a minimum consumption for this in the future.

The general public also holds different attitudes towards “17 yuan to eat Haidilao”. Some people think that “there are such rules for how much Haidilao you want to consume” and “when a 17 yuan meal becomes a shame and Is it a beggar?”; Some people think that “this approach is like begging.”

Haidilao’s net profit fell nearly 90% last year

According to Haidilao’s previous performance report, the company achieved a net profit of 309 million yuan in 2020, a year-on-year decrease of 86.8%; revenue of 28.6 billion yuan, an increase of 7.8% year-on-year, although revenue still achieved growth, but this is since its listing. Revenue growth dropped to single digits for the first time.

All this is related to the 2020 epidemic, Haidilao was almost “half-closed” in the first half of the year. The loss caused by the epidemic in the first half of the year amounted to 965 million yuan. As the epidemic improved, the company only flattened the loss in the second half of the year, but the net profit still fell sharply.

Haidilao raised the price of dishes last year, but after the fermentation of public opinion, Haidilao quickly issued an apology letter in April and announced the restoration of the original prices. However, in the face of performance pressure, Haidilao’s price increase is also “quietly”. Financial reports show that Haidilao’s per capita consumption in 2020 will reach 110 yuan, higher than the 105.2 yuan in 2019.

In addition, the myth of opening a shop that Haidilao relied on no longer exists. Haidilao’s previous high-speed performance growth on the one hand officially originated from its rapid expansion of new stores. In the past four years, the number of Haidilao stores has increased by nearly six times, and operating income has increased from 560 million yuan to 2.66 billion yuan, an increase of nearly four times.

However, it takes a period of growth for newly opened stores from opening to profitability. The strategy of continuously expanding and opening new stores is a serious burden on Haidilao’s profitability. Coupled with the impact of the 2020 epidemic, the model of achieving revenue growth by “unlimited opening of stores” is not working. From 2018 to 2020, the number of Haidilao’s stores has grown rapidly from 466 to 1,298, but the turnover rate has dropped from 5 times per day to 3.5 times per day. In addition, with the increase in the number of stores, Haidilao’s same-store sales growth rate dropped from 6.2% in 2018 to 1.6% in 2019. It can also be seen that Haidilao’s single store value is not as high as before.

In the past few years, Haidilao’s net sales profit has fallen year by year. In 2016, Haidilao’s net sales margin was 12.5%, which dropped to 8.8% in 2019. By 2020, it has been as low as 1%. Faced with huge performance pressure, Haidilao has begun to implement a diversification strategy, but it is still unknown whether this diversification can make Haidilao return to its glory.

Daily Economic News ComprehensiveJiupai News, Sina Weibo, 36Kr, etc.

(The content of the article is for reference only and does not constitute investment advice. Investors operate accordingly at their own risk.)

Daily economic news

Country Garden restaurant (Guangdong, China) is “sold out” when the robot to cook and serve food at the table to the guests. Photo: Chinanews. The restaurant is about 2,000 square meters wide, has more than 20 types and a total of 40 robot chefs. Photo: SCMP These robots serve nearly 200 dishes. Some dishes can be processed as fast as a few seconds. Photo: Country Garden Robots can bring a feast of eyes and taste to nearly 600 diners at the same time. Photo: Country Garden The robotic restaurant serves a variety of dishes, from traditional Chinese dishes to fast foods like hamburgers and french fries. Photo: SCMP Customers can even be served the fastest robotic meal in 20 seconds after ordering. Photo: SCMP Pre-programmed robots cook the dishes according to the fixed recipe. Photo: SCMP In addition to fried dishes, the robot also quickly cooks many noodle dishes to serve diners. Photo: Country Garden After processing, the dish is delivered to the modern conveyor belt dining table. Photo: SCMP The up and down conveyor system brings food running along the ceiling area. Photo: SCMP However, robots cannot completely replace humans. For example, restaurant staff still have to bring food from robots to the table or assist with cleaning the table and cleaning it after the guests are finished eating. Photo: SCMP Video: What are the criteria for restaurants in Europe? Source: VTV24

There are more and more intelligent customer service, but the problem is difficult to solve. The reporter’s investigation found that some smart customer service providers can even help create obstacles in the back-end of customer service software, delaying the time for users to switch to manual customer service. Even if young people play with mobile phones, they can’t escape the obstacles. Some customer service does not seem to be used to serve customers, but to “administer customer dissatisfaction”, and customers ultimately dissatisfied. Go in a circle Seeing that the line is fast and has changed back to the “last place” Compared with no response, some other platforms at least provide online customer service channels. However, due to the limited number of human seats, users often have to fight wits with intelligent customer service first. Ms. Chen, who wanted to inquire about baggage consignment, opened the online customer service function in an airline’s APP. However, it was not the staff who greeted her, but the robot. Taking into account that the robot customer service is too strenuous to communicate, Ms. Chen directly enters “transfer to manual”, and the dialog pops up “I am transferring manual for you, please wait”, and the current queue position “13” is displayed. Two minutes later, Ms. Chen found that the number on the screen had decreased to “9”, thinking that the speed was not too slow, so she continued to wait. After another three minutes, the queue position has changed to “2”, and hope is right in front of my eyes. Seeing that the number finally reached “1”, when Ms. Chen was about to enter the question, the page suddenly jumped back to the original state, displaying “Manpower is being transferred for you, please wait.” Ms. Chen thought she had read it wrong, and read the chat records carefully, and found that the previous queue information had indeed disappeared. “As wit as me, the following questions can also help you!” In the link sent by the robot customer service, there was an item “Customer service phone is unanswered”. Ms. Chen then selected this item, and the dialogue gave “Transfer to manual”. Option, she continues to click, and the result page enters the queue state again. “Your current position in the queue is ’18’, please wait patiently…” Ms. Chen couldn’t understand. It was her turn just now, so how come you have to rearrange after a round of tossing? After another five minutes, Ms. Chen finally waited for “1”, and the result was “Return to before liberation overnight”. The robot still prompts “Manpower is being transferred for you, please wait a moment.” Ms. Chen was not reconciled, and continued to click “Transfer to Labor”, and a new round of queuing began. Three minutes later, when Ms. Chen was about to give up, the dialog box popped up, “My name is Dong, I am glad to serve you. May I help you.” It took a full 15 minutes and lined up three times before finally coming. It was really “coming out after a thousand calls.” Hide deep The customer service button hides and seeks manual service and disappears On a certain complaint website, the reporter found a lot of complaints about “cannot find the customer service of certain platform”. However, the reporter found that many of these platforms are not without customer service, but they are hidden deep, which is really not easy to find. To find customer service in the APP, the process is generally to first click “I” in the lower right corner, and then search for the “Customer Service” function in the interface. The customer service of some apps is not listed together with other functions, but is placed separately in the upper right corner, represented by a portrait of a small person wearing a headset. On a certain movie ticket booking platform, after the reporter clicked on “me”, the interface only had information such as orders and coupons. In the function list below, even the diversion entrance of the borrowing platform is clearly displayed, but there is no even the most basic customer service channel. The reporter rummaged through the APP and found out that it turned out that you had to click the small gear button in the upper right corner, and then click “About” to find the customer service number. In another travel app, the reporter searched the “I” page for a long time, but did not find the customer service button. According to the previous experience of looking for customer service on the booking platform, I clicked on the small gear in the upper right corner, but still could not find the customer service number. “Where is the customer service of this platform?” In the end, the search engine gave the answer. It turned out that the image of the villain next to the small gear was the customer service entrance. From the outside, this villain doesn’t have an iconic headset. It’s hard to think of what it has to do with customer service. Sometimes, even if you find a customer service after all the hard work, you will not be able to switch to manual service in the end. On a second-hand transfer platform, the reporter clicked on the “Customer Service Center”, and the “quick tools” were given at the top of the page, including fund unfreezing, consultation progress, reporting feedback, violation appeals, etc., and then listed some of the “hot concerns” issues. Turning to the bottom of the page, I finally saw the words “Contact Customer Service”. After selecting the type of question I want to consult, the “Smart Assistant” still pops up with a series of questions. Enter “Manual” in the dialog box, and the page displays only more lists, including buyer order issues, seller order issues, violation issues, fraud issues, etc., but “manual” is never seen. The reporter also tried to enter multiple keywords such as “manual”, “manual customer service” and “manual service”. The page gave the same results, except that there was no option for “manual”. There are routines “Being unsatisfied” depends on background settings Why does smart customer service sometimes appear to be very mentally retarded? Is it because the technical ability is not enough or someone deliberately did it? The reporter contacted a smart customer service provider as the demander. The salesperson said that the smart customer service supports various channels across the network, including websites, APPs, WeChat, official accounts, mini programs, Weibo, and H5 pages. However, depending on the price, The capabilities of intelligent robots will also vary. “One is a question and answer robot, which is a series of questions after the customer comes in, and the customer clicks to trigger the answer. This is also called a form robot. It is mostly used for pre-sales or after-sales questions and answers. Each question has a corresponding answer. To answer other questions from customers, the price is relatively cheap, as long as 2,999 yuan.” The sales staff recommended another simulation customer service robot to the reporter, “It is to chat with customers like humans. Humans can do basically robots. Many companies use it to replace manual customer service and reduce labor costs.” The other party said bluntly that the latter is much more expensive, and the annual cost of robots is 60,000. If the company’s human customer service is short of manpower, can smart robots use some means to keep customers in the self-service question and answer stage as much as possible? The supplier claims that this can be done. For example, when setting up the question and answer process of an intelligent robot, you can “place the node that is transferred to manual labor at a back position.” When receiving a customer’s request to transfer to manual customer service for the first time, the robot will not immediately transfer the customer to the manual queue, but will release some questions for the customer to choose. When the customer asks for manual transfer many times, then transfer to manual customer service. The reporter had a conversation with customer service robots on multiple platforms and found that when some robots could not understand the problem, they would actively ask if they needed to transfer to human customer service, which was more intimate. But there are also robots that cut meat like a blunt knife. Even if they don’t understand, they will simply reply “Cannot solve the problem, please change other keywords” instead of trying to give some optional questions, and they will not take the initiative to transfer to manual customer service. The smart customer service provider said that when robots can’t solve customer problems, whether to switch to manual labor immediately or not can also be set according to needs. “If you don’t want customers to switch to manual labor, you don’t even need to set the keyword “return manual.” (Source: Beijing Daily)

After the news that “17 yuan eat Haidilao” was fermented, many people said that they followed this method and tried to spend tens or even tens of yuan for a meal in Haidilao.

One of the netizens said that he had watched so many pieces and dozens of pieces to eat Haidilao, and couldn’t help but take his children to experience it. He said that he ordered four pots of clear water, half of vermicelli, a raw egg and a bowl of rice, which cost 27 yuan in total.

The netizen felt that the experience was “too embarrassing”. Although the waiter delivered fried dough sticks and tomatoes, and brought toys to the children, he thought that “Haidilao’s service does not seem to be so good. The food is delivered, but the attitude or something makes me feel very embarrassed. They waited for the nail art. No water.”

Haidilao stores responded:

No discrimination, no low consumption

According to Jiupai News, the reporter contacted the Foshan Haidilao store where the whistleblower was spending. A staff member said that low-consumption behaviors only happen occasionally in their store. It stated that it is their freedom to spend what guests want and how much they are willing to spend. As long as the guests come in, they will receive them.”Even if you are alone and only order the clear water pot and one or two favorite dishes, we will serve them normally and will not treat them differently.”

Asked if it would affect the store’s business, the staff member said, “No matter whether the store’s business is good or not, as long as the guests come, and then order and eat normally, we will serve as normal.” He also said that it will not follow Therefore set a minimum consumption.

The general public also holds different attitudes towards “17 yuan to eat Haidilao”. Some people think that “there are such rules for how much Haidilao you want to consume” and “when a 17 yuan meal becomes a shame and Is it a beggar?”; Some people think that “this approach is like begging.”

Some netizens said that since Haidilao asks customers to do this, then its behavior is allowed, but it is shameful to point to the people who are priced at a few hundred yuan to enjoy the service of a few hundred yuan in the price of goods at a price of more than ten yuan. Some netizens said that Haidilao beef cubes were changed to charges because of the behavior of these people.

Haidilao’s net profit fell nearly 90% last year

According to Haidilao’s previous performance report, in 2020, the company achieved a net profit of 309 million yuan, a year-on-year decrease of 86.8%; revenue of 28.6 billion yuan, a year-on-year increase of 7.8%, although revenue still achieved growth, this is since its listing. Revenue growth dropped to single digits for the first time.

All this is related to the 2020 epidemic. Haidilao was almost “half-closed” in the first half of last year. The loss caused by the epidemic in the first half of the year amounted to 965 million yuan. As the epidemic improved, the company only flattened the loss in the second half of the year, but net profit still fell sharply.

Haidilao raised the price of dishes last year, but after the fermentation of public opinion, Haidilao quickly issued an apology letter in April and announced the restoration of the original prices. However, in the face of performance pressure, Haidilao’s price increase is also “secretly proceeding”. The financial report shows thatHaidilao’s per capita consumption in 2020 will reach 110 yuan, higher than the 105.2 yuan in 2019.

In addition, the myth of opening a shop that Haidilao relied on no longer exists. Haidilao’s previous high-speed performance growth on the one hand officially originated from its rapid expansion of new stores. In the past four years, the number of Haidilao stores has increased by nearly six times, and operating income has increased from 560 million yuan to 2.66 billion yuan, an increase of nearly four times.

However, it takes a period of growth for newly opened stores from opening to profitability. The strategy of continuously expanding and opening new stores is a serious burden on Haidilao’s profitability. Coupled with the impact of the 2020 epidemic, the model of achieving revenue growth by “unlimited opening of stores” is not working. From 2018 to 2020, the number of Haidilao’s stores has grown rapidly from 466 to 1,298, but the turnover rate has dropped from 5 times per day to 3.5 times per day. In addition, with the increase in the number of stores, Haidilao’s same-store sales growth rate dropped from 6.2% in 2018 to 1.6% in 2019. It can also be seen that Haidilao’s single store value is not as high as before.

In the past few years, Haidilao’s net sales profit has fallen year by year. In 2016, Haidilao’s net sales profit margin was 12.5%, and in 2019 it dropped to 8.8%. By 2020, it has dropped to 1%. Faced with huge performance pressure, Haidilao has begun to implement a diversification strategy, but it is still unknown whether this diversification can make Haidilao regain its glory.

Edit| He Xiaotao Wang Xiaobo Du Hengfeng

Proofreading| Sun Zhicheng

Daily Economic News Comprehensive Comprehensive Jiupai News, Sina Weibo, 36氪, etc.

As of 6:51 on April 16, global new coronary pneumonia has been diagnosed138685238There were 2,979,170 deaths. Follow the global new crown pneumonia epidemic situation, please click ↓↓

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On April 15th, “17 yuan to eat Haidilao” boarded the hot search, arousing heated discussion. The incident originated from someone claiming that they spent 17 yuan on a Haidilao meal, and the bill they posted showed that they ordered four clear water pots for 0 yuan, a lao pie lao noodles for 7 yuan, and an optional snack of 10 yuan, totaling 17 yuan.

After the “17 yuan to eat Haidilao”, many people said that they followed this method and tried to spend tens or even more than a dozen yuan for a meal in Haidilao. One of the customers took two children to Haidilao for 27 yuan, but he said that the waiter did not help with the children when he was doing hand care after the meal, and his attitude was not positive.

Haidilao stores responded:

No discrimination, no low consumption

The Jiupai news reporter contacted the Foshan Haidilao store where the whistleblower was spending. A staff member said that low consumption behaviors only happen occasionally in their store. It stated that it is their freedom to spend what guests want and how much they are willing to spend. As long as the guests come in, they will receive them. “Even if you are alone and only order the clear water pot and one or two favorite dishes, we will serve them normally and will not treat them differently.”

Asked if it would affect the store’s business, the staff member said, “No matter whether the store’s business is good or not, as long as the guests come, and then order and eat normally, we will serve as normal.” He also said that it will not follow Therefore set a minimum consumption.

Netizen: Doesn’t spicy spicy soup taste good?

In this regard, some netizens said that this approach is like begging, it is better to spend the same price to eat a spicy meal with meat, vegetables and soup.

Some netizens also said that since Haidilao asks customers to do this, its behavior is allowed, but it is shameful to point to the person who points to the person who is consuming a few hundred yuan in the price of goods to enjoy a few hundred yuan in the service. Some netizens said that Haidilao beef cubes were changed to charges because of the behavior of these people.

Source: 21 Caiwenhui, Jiupai News, Sina Weibo, Sina Finance, Blue Whale Finance

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Recently, the MSU 2020 Global Video Encoder Competition announced the complete results. The BVC series of encoders developed by the Californian technical team of Byte Beat performed outstandingly. The 17 participating projects ranked first in the best quality evaluation. Encoders are the infrastructure products of video applications, and their role is to compress and digitally encode images to transmit the highest possible quality video data with the smallest possible bandwidth. The MSU Video Encoder Competition is hosted by Moscow State University and has been held for fifteen consecutive times. It is the most influential international competition in the video encoding industry. (36 Krypton)

2. Douyin internal test map service O2O

Recently, Douyin has once again increased its local life service business. In the internal beta version of the Douyin App, Douyin has added a map service on the same city page. Users can search for food, attractions, games, hot information, activities and other related content. The information content will be presented in short videos. Users can pay for online goods through related links in the short videos, and then go offline. Perform verification and finally complete consumption. (Tech Planet)

3. “Laihua”, a creative platform for presentation and animation video creation, has completed a B3 round of financing of 166 million yuan

The presentation and animation video creation creative platform “Laihua” completed a B3 round of financing of 166 million yuan in January this year, led by Zhencheng Investment, followed by Infinity Capital, and Meiyu Capital as the exclusive financial advisor for this round of financing. This round of financing will be mainly used for new product development and promotion, team building and other aspects. (IT orange)

4. Ligao Foods is listed today at an issue price of 28.28 yuan/share

Ligao Foods is a large-scale joint-stock enterprise integrating R&D, production and sales of bakery food ingredients, headquartered in Guangzhou. Ligao’s product range covers baking, beverages, snack foods, frozen semi-finished products and other fields. It is listed on the Shenzhen Stock Exchange’s Growth Enterprise Market today. The company’s securities code is 300973, the issue price is 28.28 yuan per share, and the issue price-earnings ratio is 27.7 times. (IT orange)

5. Weizhixiang Shanghai Stock Exchange public offering

Weizhixiang is currently one of the largest enterprises in the R&D and manufacturing of semi-finished vegetables in China. Weizhixiang is committed to creating the first brand in China’s semi-finished vegetable industry, and always regards “innovative research and development” as an important cornerstone for adhering to tradition and future development. At the same time, Weizhixiang also puts customers first, teamwork, hard work, innovation, and integrity. , High-quality as the value orientation, forge ahead, pioneer and innovate. , Today Weizhixiang Shanghai Stock Exchange public offering. (IT orange)

6. Zhong Xuegao applied for the registration of the trademark “Do Not Internal Volume”

Recently, Zhong Xuegao Food (Shanghai) Co., Ltd. applied for the registration of the trademark “Internal Volume”. The international classification involves feed seeds. The current trademark status is pending substantive examination. At present, the “Neijuan” related trademarks have been preemptively registered by many companies. The international classification includes catering and accommodation, advertising sales, etc. Applicants include Zhangzhi (Beijing) Technology Co., Ltd., Shanghai Chihao Drinkhao Restaurant Management Co., Ltd., etc., trademark status Most are waiting for substantive examination. (Tianyan Check)

7. Li Ning sets a “threshold” to circumvent the behavior of frying shoes

Regarding the phenomenon of sky-high shoes, Li Ning said that it does not want to have any connection with the speculation in the shoe ring. “We prefer to sell shoes to people who really need them, and we don’t want someone to buy Li Ning shoes for higher profits. In order to prevent someone from using software to snap up limited edition shoes, the company has adopted the method of IP address verification online. If it is found that there are IP addresses appearing multiple times, suspected to be speculators, then the store will refuse to ship. At the same time, the company also adopts ID verification methods offline. Although it cannot completely eliminate the behavior of speculating shoes, the company hopes to try its best Provide consumers with a fair consumption environment.”

8. Dingdong Maicai established Chizhiyiheng E-commerce Co., Ltd. in Fuzhou

Recently, Chizhiyiheng (Fuzhou) E-commerce Co., Ltd. was established with a registered capital of 1 million yuan and the legal representative is Yu Le. Its business scope includes Internet food sales, food business (sales of bulk food), daily necessities sales, and takeaway delivery services. Shareholder information shows that the company is 100% owned by Shanghai Yibaimi Network Technology Co., Ltd., an affiliate of Dingdong Maicai. (Tianyan Check)

9. Taobao and Cainiao Station in Beishanghang launched an on-demand delivery service

Taobao teamed up with Cainiao Station in Beijing, Shanghai and Hangzhou to launch Taobao parcels on-demand home delivery. Up to now, more than 90% of the sites have opened this service. According to reports, after the Taobao package arrives, consumers can choose to deliver it to their door or pick it up at the station through the Taobao App on their mobile phones. Both services do not incur any costs. Cainiao Station said that this service will be rolled out to the whole country one after another. (36 Krypton)

10. Yonghui Supermarket: A major transaction reduces its holdings of 2% of Guolian Aquatic Products

Yonghui Supermarket announced that the company reduced its holdings of 18.39 million shares of Guolian Aquatic Products through the bulk trading platform on April 13, accounting for 2% of its total share capital. After the transaction is completed, the company holds 6.18% of the total share capital of Guolian Aquatic Products. According to preliminary calculations, this transaction will generate investment income of 21.63 million yuan, and the impact on the company’s net profit will be 16.22 million yuan. (36 Krypton)

11. Quanjude: Pre-loss of 46 million to 48 million yuan in the first quarter, and a loss of 88.501 million yuan in the same period last year

Recently, Quanjude announced that it expects a net loss of 46 million yuan to 48 million yuan in the first quarter of 2021, compared with a loss of 88.501 million yuan in the same period last year. Affected by the epidemic in the first quarter of 2021, the company’s stores and food sales in Beijing recovered slowly, resulting in a loss in the company’s operations in the first quarter. With the changes in the epidemic prevention and control policy, the recent increase in passenger flow has been more obvious, the turnover has gradually increased, the loss has been narrowed month by month, and the operating performance has shown a trend of recovery month by month. (36 Krypton)

12. Shentong Express: Net profit returned to the parent company in 2020 is 37 million yuan, a year-on-year decrease of 97.36%

Shentong Express released the 2020 annual performance report. The report shows that in 2020, Shentong Express’ revenue was 21.565 billion yuan, down 6.60% year-on-year; net profit attributable to the parent was 37 million yuan, down 97.36% year-on-year. (36 Krypton)

13. Chen Rui, Chairman and CEO of Bilibili: China’s online video users will exceed 1.2 billion in 5 years

Recently, Chen Rui, Chairman and CEO of Bilibili, stated at the opening forum of the 8th China (Shanghai) International Technology Import and Export Fair that the video conference is a very big wave in the Internet field. According to data from the China Internet Information Center, as of December 2020, the number of online video users in China has reached 927 million. Chen Rui said: “According to the current growth rate, I think that the number of online video users in China will exceed 1.2 billion in 3 years and 5 years. In other words, in almost 5 years, all Internet users will become video users. .” (Shanghai Securities News)

14. Luckin Coffee received US$250 million in investment led by Dazheng Capital

Luckin Coffee announced that it has reached a new financing agreement with Dazheng Capital and Joy Capital. Dazheng Capital led the investment of US$240 million and Joy Capital invested US$10 million. Luckin Coffee plans to use financing to complete the recent restructuring plan reached between the company and convertible bond holders, and to fulfill the settlement agreement reached by the US Securities Regulatory Commission. (36 Krypton)

15. Ministry of Commerce: E-commerce industry adheres to the principle of equal emphasis on development and regulation

Recently, in response to the recent fine of 18 billion yuan of Alibaba Group, which caused the attention of the outside world, the spokesperson of the Ministry of Commerce Gao Feng said: Regarding the e-commerce industry, we always adhere to the principle of equal emphasis on development and regulation. We support enterprise innovation and development and healthy competition. At the same time, we are also committed to creating a fair and competitive market environment, which is conducive to the sustainability of the industry as a whole. (CCTV)

16. General Office of the State Council: Remove hidden barriers to consumption, and strive to break industry monopolies and local protection

The General Office of the State Council issued opinions on serving the “six stability” and “six guarantees” and further improving the work related to the reform of “delegation, management and service”. Which pointed out that the removal of hidden barriers to consumption. Efforts to break industry monopoly and local protection, open up economic cycle blocking points, and promote the formation of a unified domestic market with high efficiency, regulation and fair competition. Orderly cancel some administrative restrictions on consumer purchases to release consumption potential. (Securities Times)

Mercedes-Benz Vinamotor Nghe An.

Up to now, Mercedes-Benz Vietnam has a total of 16 dealers nationwide, including 3 global Mercedes-Benz MAR2020 standard dealers, continuing to be a luxury car company with a dealer network. the largest and most modern in Vietnam.

Mercedes-Benz Vinamotor Nghe An owns a strategic location at the Vinh Airport crossroads, Nghe An province. This is an important connection point of “Three-pointed star” with domestic and foreign customers when coming to Nghe An.

Applying modern construction technology with an investment capital of 15 million USD, Mercedes-Benz Vinamotor Nghe An is one of the largest dealerships with an area of ​​11,583 m2 used.

Service area of ​​Mercedes-Benz Vinamotor Nghe An.

Mercedes-Benz Vinamotor Nghe An is divided into 5 floors and fully performs 5 functions, including Sales (showroom), Service (Maintenance and repair), Spare parts (Spare parts), Spray Paint (Dong Son) and Stock.

Thanks to that, Vinamotor is able to receive up to 4,500 vehicles / year for the Dong Son factory and from 7,500 vehicles for the general workshop, the capacity is equivalent to 40 vehicles / day.

Vehicle display area of ​​Mercedes-Benz Vinamotor Nghe An.

With significant investments, Vinamotor Nghe An is the largest dealer with the largest scale of Mercedes-Benz Vietnam currently in the North and North Central markets. This is the bridge between Mercedes-Benz and customers in Nghe An and neighboring provinces, ensuring customers the most advanced and modern experience of “Three-pointed star”.

Mr. Bradley Kelly, General Director of Mercedes-Benz Vietnam said that the investment in Mercedes-Benz Vinamotor Nghe An agent meeting MAR2020 standard not only demonstrates Mercedes-Benz’s long-term commitment in Vietnam market but also is a testament to the customer care efforts, and at the same time affirms the determination and commitment to bring a world-class experience to customers in the North and North Central regions of Vinamotor./.

Mercedes-Benz Vinamotor Nghe An is located at the intersection of Vinh Airport, Vinh City, Nghe An Province.

Applying state-of-the-art construction technology with a total investment of up to $ 15 million, Mercedes-Benz Vinamotor Nghe An is one of the largest dealerships with an area of ​​11,583 square meters divided into 5 floors. and fully perform 5 functions: Sales (showroom), Service (Maintenance, repair), Spare parts (spare parts), Spray Paint (Dong Son) and Stock (Warehouse). Basement area includes warehouse, parking lot with a capacity of up to 190 vehicles of all kinds, ensuring parking space for customers until coming to experience at Vinamotor Nghe An.

Especially, on the 1st floor of Mercedes-Benz Vinamotor Nghe An is modernly displayed according to MAR2020 standard with 5-star consulting service and the latest global digital interaction system. In addition, inspection, repair, maintenance, film pasting and car care services are also provided in the 1st floor area. With significant investments, Vinamotor Nghe An is a standard dealer of MAR2020. current largest Mercedes-Benz Vietnam in the North and North Central markets.

Mercedes-Benz Vinamotor Nghe An is the 16th dealer nationwide, including 3 global Mercedes-Benz MAR2020 standard dealers, continuing to be the luxury car company with the largest and most modern dealer network in Vietnam. .

Mr. Bradley Kelly, General Director of Mercedes-Benz Vietnam shared: “With luxurious facilities combined with modern digital technology, the MAR2020 standard dealer is a realization step for the desire to enhance the buying experience. purchase of Vietnamese customers when coming to Mercedes-Benz ”. According to Mr. Bradley KellyMAR2020 is the latest standard that Mercedes-Benz applies to the global dealership system. This is a transformation with a modern appearance, a scientific layout and an advanced technology solution system to meet the diverse needs of customers.

Vinamotor Nghe An is the largest dealer with the largest scale of Mercedes-Benz Vietnam currently in the North and North Central markets.

A special feature of the MAR2020 Mercedes-Benz Vinamotor Nghe An agent is the presence of Star Assistant (customer support staff) as soon as the customer enters the showroom. “One of the differences of the MAR2020 showroom is the application of technology to the customer service process. The entire vehicle display area is equipped with an electronic display system to replace the traditional brochure ”- said the representative of MBV and said that customers are fully active in viewing details of vehicle information and prices, choosing the exact specifications of the vehicle that the customer wants to own according to the available options of the Vietnamese market. The system will display 3D images of the car that you have just customized the interior, exterior and color of the car.

Mercedes-Benz Vinamotor Nghe An is the 16th dealer nationwide, including 3 global Mercedes-Benz MAR2020 standard dealers, Mercedes continues to be the luxury car company with the largest and most modern dealer network in Vietnam. Male.

On April 14, the Police Department of Thu Duc City (Ho Chi Minh City) prosecuted the case, prosecuted the accused and executed the arrest warrant of Le Chi Thanh (38 years old, temporarily residing in District 12) for the crime of public service executor under Article 330 of the Penal Code.

The decision to prosecute the accused, the arrest warrant for detention has been approved by the VKSND at the same level.

When Le Chi Thanh was arrested and in front of the vehicle, there were many requests for the functional force. (Photo provided by police and cut from clip)

Attract followers for profit

According to information from the police station, Le Chi Thanh has repeatedly obstructed the functional forces from performing duties, created provocative excuses, distorted false information about public service activities, and then distributed them. Social Network. The police determined that Thanh’s purpose was to attract followers for personal gain, adversely affecting security and order.

During the day, the police agency of Thu Duc City Police searched Thanh’s temporary residence in Tan Hung Thuan ward, district 12 and moved Thanh from District 12 to Thu Duc City Police to serve the investigation. Currently, the investigation agency is continuing to expand the case, clarifying the law-breaking acts of Le Chi Thanh and related people.

Defendant Le Chi Thanh (38 years old, permanent residence in Ham Tan district, Binh Thuan) is known to everyone as a former police captain, who worked at the Z30D detention center (Thu Duc prison in Binh Thuan).

After that, Thành transferred to Xuan Loc detention center. By July 2020, Thanh was stripped of the title of people’s police. Thanh was noticed by social networks when he regularly recorded videos posted on YouTube, Facebook about “monitoring traffic police” on duty.

Readers suggested to be strictly punished

Readers Nguyen Van Dep commented on online newspaper Law of Ho Chi Minh City as follows: “Once being a police officer, but having such extravagant actions, it is unacceptable, it is necessary to strictly deal with it as an example”.

Another reader wrote: “When someone violates the law, if you shoot for evidence, it is okay to have a standard duty place point the camera at, deliberately misrepresenting it.” “The price has to be paid, the matter is sooner or later. Always think that you are talented, do not consider other people anything. It is necessary to handle it very seriously to be an example ”- Nam wrote.

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Cases that cause public frustration

Most recently, on March 20, while patrolling and controlling on the Hanoi highway (Hiep Phu ward, Thu Duc city), the Rach Chiec Traffic Police Team discovered the car number plate 51H-108.21 entering the two-wheeled lane. should request a stop for inspection.

At this time, the driver named Le Chi Thanh got off the bus and presented his driver’s license, registration certificate, and notarized photocopy of registration.

The traffic police team Rach Chiec has made a violation record against Le Chi Thanh with the following errors: Failure to obey the orders and instructions of the signboard; do not present your ID card when requested; no vehicle registration. Traffic police sealed and temporarily seized the above car.

During the traffic police sanctioning process, Le Chi Thanh was seated in front of the vehicle and had many requests for functional forces.

Thanh asked the traffic police to include the following: “Prove you are doing the right legal procedures”, “Bring the crane contract here and see if you do it right?”, “You seal my wheels. Because later on what you release on my wheel, who is responsible? “.

Before that, in February 2021, in Binh Tan district, Le Chi Thanh and a group of young people holding a phone to film the traffic police live stream recording the couple scene. The content of the clip shows that this group claims to be supervising the working traffic police, so they have the right to film.

When the traffic police asked a group of young people to go out of the stake area to be on duty, the group filmed a loud clip saying that the traffic police were encroaching on the curb and asked who to tell the traffic police to do the topic of alcohol concentration at this location. ..

Or most recently, in early April 2021, Thanh was summoned by the Security and Investigation of Binh Thuan Province to work on crime reports of the Department of Cyber ​​Security and Public Crime Prevention. technology (Ministry of Public Security). However, Thành did not come under the summons but took a video on YouTube talking about it.