Illustration. (Source: Viettel) Military Industry-Telecommunications Group (Viettel) announced that it has contributed 450 billion VND to the COVID-19 vaccine fund. Before that, Viettel’s staffs had donations 19 billion VND to build a teleconference center for the health sector. Mr. Le Dang Dung – Acting Chairman and General Director of Viettel said: “As a key enterprise of the country, Viettel is committed to both contributing technology solutions and taking the lead in contributing financially and determinedly. together with the Government to fight the epidemic.’ Since the outbreak began in early 2020, with its strength as a technology enterprise, Viettel has supported the Government with many important solutions, effectively supporting the prevention and control of the COVID-19 epidemic. Specifically, Viettel has built a Telehealth telehealth system to 1,300 medical facilities nationwide, deployed 700 bridge points at hospitals with cases. Building Portal and app “Vietnam Health”, Medical Declaration, Disease Map, Electronic Health Book, COVID-19 Vaccine Passport nationwide. The number of medical declarations from February 2020 to present reached 25,197,428. Portal “Vietnam Health” has a website with 43 million visits, this application also reaches about 1.6 million downloads. Especially, in just two weeks, Viettel has installed and integrated nearly 4,000 surveillance cameras in isolated areas in the northern provinces. Viettel’s virtual switchboard (Cyber ​​Bot) has made more than 200,000 calls to subscribers who have not installed Bluezone to mobilize and provide instructions on how to use it to protect themselves and the community from the COVID-19 pandemic.

As if understanding our astonishment at these professional phrases, Colonel Hoang Minh Quan explained: “Electromagnetic compatibility (EMC) is the ability of equipment, radio equipment systems, Electricity and electronics operate normally in the electromagnetic environment and do not cause interference to other equipment and systems. However, the development of science and technology has increased the level of electromagnetic emissions into the environment, affecting the operation of equipment. Therefore, electromagnetic control in devices becomes an urgent requirement, regulated by international, regional or national standards. The commander of the Center for Quality Assessment checks and exchanges experiences in performing temperature and humidity testing tasks with the center’s officials and engineers (photo taken before April 27, 2021). The fact also shows that the control of electromagnetic compatibility for defense products is increasingly urgent. Therefore, in July 2017, the first and only MIL-STD 461 E/F military standard EMC Laboratory in Vietnam, up to now, was equipped for the Quality Assessment Center, officially. come into operation. Under the management and operation of the Electro-Electronics Quality Control Department, these systems have been tested for many types of VKTB, defense goods products with hundreds of different modules/systems of more than 50 categories, thereby performing well the following roles: Strictly and accurately managing product quality; help manufacturing units perfect products; provide suitable plans for the units in the arrangement and use of equipment. From the results achieved, the center has determined that one of the breakthrough tasks in the coming time is to propose to invest in more equipment to expand the field of EMC testing, ensuring that all testing criteria are met. military standard MIL-STD 461 E/F and cargo testing group 2 specified by specialized ministries for use in the military. With the assigned functions and tasks, over the years, the center has always performed well the task of inspecting, evaluating, assessing and testing the quality of VKTB, products and defense goods. Thereby, the origin, quantity and quality have been clearly identified, helping the units to perform well the management and exploitation work more and more effectively. In 2020, the center has inspected goods for 34 agencies and units, with 75 systems of all kinds, nearly 9,000 equipment, more than 26,000 supplies and spare parts…; also conduct EMC tests, electrical tests, radio tests, temperature tests, humidity tests, vibration shocks, metal composition analysis, tensile tests, material compression tests, non-destructive tests. In order to improve the quality of task performance, the Center for Quality Assessment always attaches great importance to the movement of promoting initiatives and technical improvements with many initiatives winning the Innovative Youth Award in the army. At the Department of Electrical and Electronic Quality Control, a typical unit in the implementation of this movement, a group of officials and engineers are holding hands on a product called “TKN-GDCL-19 watertight test equipment”. Major Nguyen Tat Nam, Head of Electrical-Electronics Quality Control Department, said: “This is the initiative that won the second prize of the Army’s Innovative Youth Award in 2020, which has the effect of testing water tightness for information equipment. for counterfeiters. The advantage of this device compared to previously equipped equipment is that all operating processes are controlled by a computer, which is convenient and gives higher accuracy. The Electro-Electronics Quality Control Department also owns an initiative that won the first prize of the Army’s Creative Youth Award in 2019 and the second prize in the National Technical Innovation Contest in 2020 which is the initiative to measure the frequency hopping speed of the army. frequency hopping radio transmitters used in the military. The initiative not only gives the same accuracy as imported equipment, but also saves billions of dong for the unit. Working at the Department of Quality Assessment of Information Technology (IT), Captain Bui Huu Quan, Technical Assistant is not only responsible for quality assessment of IT equipment, but also conducts environmental testing. From the tests of vibration, temperature, and humidity, he can detect errors early from the sockets, welds, etc., helping the manufacturer to take remedial measures and perfect the product. IT is a rapidly developing field, so the inspection object is upgraded regularly. In order to successfully complete the task, Captain Bui Huu Quan must actively update information related to his specialty, and at the same time research and develop management software to improve the quality of inspection work. Along with the development of the military, inspection products are always diverse in types, technology is increasingly modern and complex. Therefore, the Quality Assessment Center has determined to constantly strive to become the leading inspection facility in the industry, having the facilities and a team of qualified and qualified assessors to perform and complete the tasks comprehensively. assigned.

– What is the difference between the RPA (Robotics Process Automation) solution provided by Viettel compared to similar services on the market? – Viettel’s RPA is an end-to-end service, that is, comprehensive consulting from possibilities and opportunities to automate RPA to deploying automation, operation and optimization solutions to improve customer experience, employee experience during implementation. Viettel “tailored” to each customer, depending on their business. Mr. Doan Dai Phong – Deputy General Director of Viettel Solutions. – What special strengths does Viettel have when providing this service to other businesses and organizations? – Viettel’s first strength with RPA services is infrastructure, because RPA must combine other digital services such as IoT (Internet of Things), edge computing, and Cloud. The second strength is human resources, technology along with experience in solving internal problems in robotics. We believe these are our strengths when solving RPA problems for customers. – What difficult problems has Viettel solved to create strengths when deploying RPA solutions for customers? – Viettel is a multi-industry corporation, so it works in many fields such as finance and accounting, network operation, logistics … and needs to apply many robotics problems. For example, in terms of financial reconciliation, on average, Viettel reconciles from a few thousand to several tens of thousands of businesses a month. If we use manual invoicing, we will need a lot of manpower. However, when applying RPA, Viettel’s financial reconciliation only needs about 50-60 people, because most of the operations are handled automatically when receiving invoices from businesses. Accordingly, instead of manually entering invoice information into the system, and then having to check if the customer’s information included in the invoice is correct with Viettel’s management system, the application of RPA can help speed up to more than 10 times and save 70% on personnel costs. – With an external customer, how long will it take to deploy RPA for the business? – Implementation time will depend on the business of the business. According to my research, some banks in the world usually apply about 50-100 processes. On average, businesses need to apply RPA to about 50 processes. Meanwhile, within 1-3 months, Viettel can deploy RPA 3-5 processes. – What is the most difficult thing when implementing Viettel’s RPA solutions? – In my opinion, for RPA, about 80% of cases will not have any difficulty in deploying, because the essence of RPA is to apply robotics to operations that have to be done manually. The biggest difficulty when applying RPA is often when implementing it with other technology solutions. For example, when taking data from sensors to push to a centralized data warehouse, it is necessary to apply many different technologies such as IoT, related to Big Data, and then apply RPA. The difficulty will lie in the combination with other technologies, but in terms of implementing RPA solutions, there is almost no difficulty. Viettel signed strategic cooperation agreements with many enterprises. – Viettel has just signed a strategic cooperation agreement in implementing many digital transformation solutions for 3 companies, namely Vietnam Airports Corporation, Nova Group, and Saigon Newport Corporation. If deploying Viettel’s RPA solutions, how will they change? – The nature of internal efficiency of Viettel may partly reflect the effectiveness of customers. I once read a statistic showing that when applying RPA, on average, businesses can reduce costs by 30%, increase work accuracy by 99%. RPA can handle up to 25% of banking jobs, 36% of processes in healthcare and other industries.