Electricity of Vietnam (EVN) will promote digital transformation, follow the motto “customer-centered”, analyze behavior to provide added services, ensure customers have the ability to interact “anytime, anywhere” in digital space (photo taken before April 27). Photo: VNA With the goal of being in the Top 4 in ASEAN in terms of business and customer service, Electricity of Vietnam (EVN) will promote digital transformation, following the motto “customer-centric”, analyzing customer vi to provide value-added services, ensuring customers have the ability to interact “anytime, anywhere” in the digital space. * Approaching Top 4 ASEAN Information from EVN said that, with business and customer service, the group aims to be in the Top 4 in ASEAN. Through the results of measuring a number of key indicators on production and business activities as well as through evaluations of international organizations, EVN has also approached this goal. Mr. Bui Quoc Hoan, Deputy Head of EVN’s Business Department said, specifically, with the electricity access index, the reform chain implemented since 2013 has increased by 129 places. Up to now, Vietnam ranks 4th in ASEAN, after Malaysia, Thailand, Singapore; ranked 27th in the world and made an important contribution to Vietnam’s business environment index. With the power supply reliability index, EVN is making efforts to approach the Top 4 in ASEAN. Regarding the customer satisfaction score of EVN, the independent consultant implements the assessment method similar to other countries in the region. EVN achieved 8.29 points/10 points in 2019; among the Top 4 in ASEAN. Notably, digital transformation results in business and customer services such as: electronic invoices, field applications, electronic payments, online services, multi-channel customer care centers, etc. .. of EVN has a high transaction rate and is equivalent to leading power enterprises, such as Sing Power of Singapore, MEA of Thailand. According to information from Mr. Bui Quoc Hoan, in the ASEAN region, EVN is the first unit to implement electronic purchase and sale contracts and conduct electricity service transactions in electronic form. Not only taking the lead, but EVN also deployed widely and received great support from customers. Electricity transactions in the electronic form of EVN have been officially implemented since December 2019 and so far, there have been over 2 million contracts. EVN will also promote the quality of online electricity service level 4; electricity purchase and sale contracts and electricity services are transacted electronically (photo taken before April 27). Image; Duc Dung/BNEWS/VNA *Customer is the center According to EVN, digital transformation in business and customer services of EVN is implemented synchronously under the motto “Customer-centric” and thoroughly applies the principle of transforming activities that have not been digitized into into digitization; operations are still manual, not automatically converted to automatic; apply new technologies to replace old ones; take advantage of the power of digital technology, digital data, improve production and business efficiency, create new added value for the corporation as well as for customers. According to the Group’s Digital Transformation Project and according to the tasks assigned by the Steering Committee for Digital Transformation and the application of technology of the fourth industrial revolution to EVN’s production and business activities, digital transformation in Sales and customer service will focus on such contents as: building a shared customer care platform for the whole corporation to provide customer care services in the direction of “personalization” and creating comprehensive, consistent customer experience; linking EVN’s customer care platform with other partners to take care of and create new added value for customers. At the same time, automate the receiving and processing of customer requests through the Customer Care Center. Building a unified customer identification database in EVN. Applying artificial intelligence to analyze customer behavior and improve service quality. EVN will also promote the quality of online electricity service level 4; electricity purchase and sale contracts and electricity services are transacted electronically; pay electricity and service charges by non-cash method. Another key work will be done by EVN, which is the digitization of all field work of workers through applications deployed on mobile platforms. The Group will also modernize the metering system through the implementation of electronic meters and piloting the smart meter system; improve the electricity access index by connecting national databases such as population, land, … to reduce customer records and procedures; electricity service application without surveying through the use of field information data, GIS-based operation management information. According to Mr. Bui Quoc Hoan, the group has thoroughly applied international standards to improve, digitize and virtualize electrical services. Through transforming processes, people and technology; EVN strives to bring many benefits to customers. Specifically, the deployment of multi-channel services, online services, integration of service provision through the National Public Service portal, etc. makes it easy for customers to access, participate, and monitor electricity services. Information about EVN’s services, as well as the settlement process, is public and transparent to customers. With the customer’s documents and procedures, which can be received by EVN through online transaction channels, or through field applications when EVN is surveying and constructing, it has brought convenience and shortened the time. transactions for customers. EVN’s time to process and resolve customer’s requests is thoroughly shortened through technologies. For example, location locating applications help workers quickly move, to promptly respond to customer requests. Service costs are calculated transparently and make it easy for customers to pay via banks and e-wallets of payment intermediaries.

EVNHES software of EVNICT won the title of Sao Khue 2019. Hoang Dung/BNEWS/VNA At the meeting between the Steering Committee for Digital Transformation and Technology Application of the Fourth Industrial Revolution in production and business activities of Electricity of Vietnam (EVN) and the company, Chairman Duong Quang Thanh, Member of the Board of Directors, emphasized that Electricity and Information Technology Telecommunications Company (EVNICT) plays the role of the head unit in implementing the Group’s digital transformation and needs to perform well in that role for EVN to become an enterprise. digital industry by 2025. According to Chairman of the Board of Directors Duong Quang Thanh, for each digital transformation task, EVNICT needs to have a specific implementation plan and progress. EVNICT also needs to study and build a shared software structure, evaluate performance and create open features and modules so that users can develop according to their needs. At the same time, continue to complete the shared software in the Group at the request of users. In addition, the company needs to grasp and approach new technologies in the world to advise and propose to apply within the Group to suit the trend of digital transformation. The Chairman of EVN’s Board of Directors also emphasized that EVNICT needs to study and restructure the company’s operating model; consider changing the name and management method to match the development in the new situation. According to EVNICT, there are 67 tasks related to digital transformation of EVNICT which are divided into groups: Capacity building, implementation, governance; ensure information security; building and deploying digital transformation applications; building and deploying digital infrastructure; ensure the quality of service provided. In which, there are very important tasks such as: Building EVN’s Cloud system; setting up a digital platform, implementing integration and data management tools; building shared data and database architecture; select and build application platform architecture (Platform); building the SOC system (information security and safety center) of EVN; employee application (smartEVN); upgrade systems, software EVNHES, IMIS, CMIS… EVNICT is also implementing digital transformation within the company with the goal of improving the quality of user support services in information technology services; Modernize software development processes and methods… In order to successfully implement the digital transformation tasks assigned by EVN, Mr. Nguyen Minh Khiem – Director of EVNICT said that the company has established a Steering Committee, a Digital Transformation Working Group and organized the assignment of tasks to groups. to develop a digital transformation plan in EVNICT roadmap 2021-2022, up to 2025. Accordingly, the Company has prepared human resources and promoted internal communication on digital transformation to each employee. ./.

Customers are using the electricity customer management system built by EVNICT. Hoang Dung/BNEWS/VNA Specifically, the Corporation promotes the application of digital technology to innovate and improve the management and operation process of the power system; Design experiences to attract more and more customers to interact on digital channels, enhance analytics to understand customers. The Corporation also improves processes, optimizes corporate governance, enhances governance and data-driven decision-making; Build a digitally savvy, conscious and skilled workforce. At the same time, build a strong and flexible digital ecosystem, maximize shared services and data, and enhance security. This transformation, according to EVNSPC’s General Director, aims to improve management capacity and efficient exploitation and operation of the power grid; improve the quality of customer service in the field of electricity business. Besides, improving project management capacity in the field of construction investment; improve internal management capacity; improve telecommunications infrastructure capacity, apply digital technology platforms. In order to carry out the set tasks, EVNSPC has developed specific plans and solutions. One of the remarkable solutions being implemented by the Corporation is the successful deployment of interconnected and integrated shared applications of the Electricity of Vietnam (EVN) according to the roadmap, and at the same time studying develop specific software to meet the requirements of sustainable development of EVNSPC. Along with the coordination to complete the overall monitoring system of information technology and telecommunications infrastructure, used exclusively as a capacity building tool for management consulting and administration on the application and development of science and technology in Vietnam. At all levels throughout EVNSPC, the Corporation also ensures information safety and security at all levels, meeting the readiness for the digital transformation roadmap for the period 2021 – 2022./

Thermal power plants Vinh Tan 4 using the most modern environmental treatment technology equipment today from Japan, Korea, G7 … so the environmental parameters of exhaust gas and wastewater output are much lower than the Standards and Regulations. National and international standards, transmitted to Binh Thuan Department of Natural Resources and Environment 24/24 for inspection and supervision, and were also highly appreciated by the National Assembly’s Committee for Science, Technology and Environment. High pressure fogging vehicle and dust suppression system operate continuously to keep the air environment fresh, and periodically the factory hires an independent environmental monitoring unit to monitor in residential areas of Vinh Phuc village. Factory side to ensure dust and noise indicators within allowable limits. The factory’s environmental incident response team is regularly trained, rehearsed, ready to handle if an environmental incident occurs. Coming to Vinh Tan 4, you will admire the “beauty” of the factory through the colorful flowers racing to bloom, the garden of the plant. EVN – Green Tuy Phong district is an ideal place for young people to “check in”. Across from the coal import port is the aquaculture area of ​​the people with clear blue sea surface and many coral species living along the breakwaters of Vinh Tan Power Center. Vinh Tan 4 is always welcome, come once!

Thus, for the Covid-19 epidemic from the end of April until now, the total amount that EVN and its member units have contributed and supported for the affected provinces and cities, as well as supported the The health sector’s epidemic prevention and control activities are more than VND 408 billion. Currently, EVN and its units are trying to continue to perform well the “dual duty”, both to prevent and control the Covid-19 epidemic, and to ensure electricity supply for economic development. – society of the country. In addition, from the electricity bill period June to December 2021, EVN will exempt and reduce electricity bills for 2 groups of customers: tourist accommodation establishments and establishments used as isolation places, treating people suspected of being infected with Covid-19. Step 1: Visit https://www.bluezone.gov.vn or download directly at App Store or CH Play. Step 2: Once downloaded, the application will ask for permission to use Bluetooth to record contact with other Bluezone installed users. If Bluetooth is not open, drag the status bar and turn on Bluetooth; or go to Settings, select Bluetooth and turn it on. Step 3: Once the installation is done, click Scan Around. If someone near you less than 2m has used Bluezone, the application will automatically identify these users and put them in the contact list.

The notice of EVN stated that the website at dienlucevn.com used the domain name and some content and images that may be misleading are information publications belonging to the Electricity of Vietnam – EVN. This is likely to affect the interests of EVN customers when using the information on the website forging the brand name of Electricity of Vietnam. The Vietnam Electricity Group confirms that the website at dienlucevn.com is not owned by EVN nor by any member units under EVN. EVN also said that the group now owns websites at http://www.evn.com.vn and http://tietkiemnangluong.vn. Customers using electricity when requesting any service of EVN are requested to look up information only at the websites http://www.evn.com.vn and http://tietkiemnangluong.vn, or contact Contact Customer Care Centers of Power Corporations for support. According to the reporter’s information search on the support page for looking up domain name information of ICANN (International Internet Address and Domain Name Management Organization), the website at dienlucevn.com was registered from August 5. 2020 and will expire on August 5. However, ICANN’s domain name lookup support page does not provide information about registered users of the domain name dienlucevn.com. In fact, the phenomenon of setting up fake websites with domain names of agencies and businesses to serve a certain purpose, even to deceive customers to steal information and users’ properties, is relatively common. The current. Recently, the Vietnam Fake News Processing Center under the Department of Radio, Television and Electronic Information, the Ministry of Information and Communications has also repeatedly warned about fake websites of agencies, organizations and businesses such as: website eximbank.xyz fakes the name and image of Eximbank, offers many services; website viettel-store.com/sim4g fakes the name and image of the Viettel Import-Export and Trading State One-member Company Limited to post information inviting to buy and sell Viettel sims… In the warnings, the Vietnam Fake News Processing Center has also advised the online community not to use the service of the fake website.

Fake image of Vietnam Electricity Corporation brand On the morning of June 4, 2021, the Electricity of Vietnam (EVN) issued an urgent notice, saying that now on the internet, there is a fake website of EVN brand with address: http://dienlucevn.com. This website has used the domain name and some content and images may be misleading as information publications belonging to EVN, potentially affecting the interests of customers when using the information on this website. . EVN confirmed that the Group only owns websites at the addresses: http://www.evn.com.vn and http://tietkiemnangluong.vn. Therefore, EVN respectfully suggests that electricity customers when requesting any service of EVN only look up information at the following addresses: http://www.evn.com.vn and http:// tietkiemnangluong.vn or contact Customer Care Centers of Power Corporations for support. Previously, in April 2021, EVN also warned about the counterfeiting of the EVN brand name to advertise unsecured loans in Ho Chi Minh City and some southern provinces and cities. EVN confirmed: EVN does not have any affiliated units or affiliated enterprises of EVN named “Electricity Bank of Vietnam”. EVN is a state-owned enterprise operating in the electricity sector that always fully and seriously complies with the provisions of the law.

Control room of Ham Thuan factory with IP-based surveillance camera system Start digital transformation from equipment upgrade projects Concept “ Digital conversion ” has been widely used in the media in recent times. Since it is a new concept, each person can understand digital transformation in his or her own way. However, the basic thing of digital transformation is that the process of digitalization combined with the application of achievements of the Industrial Revolution 4.0 into practice has created many transformations. powerful changes in life. The application of digital technology (Digital technology) has been approved by the Company UD implemented since 2004 when implementing the Da Nhim Power System Restoration Project. Da Nhim hydropower plant was put into operation in 1964 with a control system based on analog signals with countless knobs, knobs, switches, switches… The system of bulky, power-consuming equipment is prone to breakdowns due to its long-term use, reducing reliability. After 40 years of operation, the equipment system needs to be replaced to meet the reliability and efficiency in power production. Operation room of Da Nhim hydropower plant before digitalization Da Nhim power system restoration project (2004 – 2006) was invested by Vietnam Electricity Corporation (now Vietnam Electricity – EVN) and assigned Da Nhim – Ham Thuan Hydropower Company – Da Mi (now Da Nhim – Ham Thuan – Da Mi Hydropower Joint Stock Company: DDD) is the Project Management Board. The project includes 3 main packages to renovate and replace Da Nhim’s equipment system, including: Package No. 1- Generator and electrical equipment; Package No. 2 – Water turbine and water pipeline equipment; Package 3 – Hydrological data collection system. In particular, Package 1 with the application of digital technology to electrical equipment and control systems has created a new and modern appearance for Da Nhim hydropower plant with a stable operating equipment system. , computer controlled high availability, replacing obsolete analog equipment system. The control system with Alstom’s ALSPA P.320 HMI interface combined with GE Fanus’ PLC has created a turning point in operation control. All operation of the device is done by clicking on the computer screen instead of turning the knob or pressing the mechanical button as before. OCC operation room of DHD Company – The first remote control model of power plants in the power industry Da Nhim Hydropower Plant Expansion Project (Operating Phase 1 with a capacity of 80MW in 2018) continues to apply the latest digital technologies to the control equipment system, creating a Da Nhim hydropower plant. more modern. Inheriting their knowledge and experience through the Da Nhim Restoration Project, the Ham Thuan – Da Mi Hydropower Project, from 2008 to 2010, the Company’s engineers UD has successfully researched, programmed and put into operation the DCS system of Song Pha hydropower plant with a combination of WinCC control interface and Siemens S7-300 PLC. With the new control system, Song Pha hydropower plant seems to be wearing a new shirt, the outdated analog control system has been completely replaced by digital equipment. Operation room of Song Pha hydropower plant in 2006 The memorable milestone of the application of Science and Technology 4.0 in power production operation was in 2013 when the General Assembly Company and the domestic contractors successfully installed and put into operation the Operation Control Center (OCC – Operation Control Center). Center). This is considered the first OCC center at power plants in Vietnam to remotely control power plants. Since the OCC Center came into operation, combined with the IP-based CCTV system, DHD Company has optimized its operation and improved labor productivity. With OCC’s remote control and monitoring capabilities, the number of operators at hydroelectric power plants is reduced from 5 to 2 to 3. The OCC model of AGM Company was then replicated to other units in the industry and brought many practical benefits. The operation room of Song Pha hydroelectric power plant is now with the control system designed and installed by DDH Company Combining digitization and industrial science 4.0 Responding to the digital transformation of Electricity of Vietnam (EVN) and Power Generation Corporation 1 (EVNGENCO1), the General Assembly Company applied the results of the Industrial Revolution 4.0 on the digital platform to create a remarkable transformation in production management and administration. On the digital platform that has been deployed at power plants, DDT Company has gradually upgraded telecommunications infrastructure to create a smooth connection between the OCC Center, power plants and dispatching centers for business purposes. operate production and offer electricity prices in the market with high efficiency. The application of IP-based surveillance camera system helps the operator to monitor lake water level, discharge status of water supply to downstream… creating many advantages in coordination between the Company and local authorities in the company. disaster prevention and search and rescue. For administration, the General Meeting of Shareholders thoroughly handles incoming/outgoing documents, internal documents, on the e-Office system while accelerating the speed of case handling and convenience in work. storage and retrieval while saving printing paper and protecting the environment. In the bidding work, the Company conducts online bidding to ensure that information is provided to contractors quickly and accurately, to ensure transparency in bidding and to save printing costs. Currently, cloud computing technology (i-Cloud) is widely applied and becomes more and more familiar to the employees of the Company. The company has registered a Google Drive account with unlimited storage, sharing capacity to each unit for use. Employees store files and documents on shared Google Drive so that they can easily perform their work on smartphones and tablets even if they are far from the working location. Using i-Cloud for work has become popular at the University of Da Nang Timekeeping, collection of opinions, statistics, surveys, etc. when there is a need for the coordination of many people, is easily done by Google tools such as Google doc, Google sheet, Google form. The digital transformation is making the work processing steps at the General Meeting of Shareholders more and more convenient, in line with the general trend of the whole society. E-learning is also being applied and achieving positive results. Digital transformation plan at the Company in the next period Although the digital transformation is bringing initial results, creating many advantages in operation and production and business, in order to achieve greater results, AGM needs to further promote infrastructure investment Information technology combined with human training. Mr. Le Van Quang – General Director of DHD Company commented: “Digital transformation has brought practical results that every employee in the Company can clearly see. Previously, employees in the Company had to save each monthly pay slip to track their income, now they can look up information about income, vacation days, earnings, deductions… through through payroll software developed by the Company itself. This is an example of digital transformation at AGM.” Following the direction of EVN and EVNGENCO1, the General Meeting of Shareholders established a Steering Committee for Digital Transformation and Technology Application of the 4th Industrial Revolution in production and business activities at the Company by the Chairman of the Board of Directors. serve as Head of the Board. According to the Digital Transformation Plan for the 2021-2025 period, the General Meeting of Shareholders focuses on two major areas of work, including: Applying digital transformation in governance, administrative reform, improving labor productivity and Modernizing systems and infrastructure. In governance, the Company continues to carry out typical tasks such as: Raising awareness about digital transformation, capacity to use information technology for management and employees; Provide digital signatures for all employees in the Company; Establish a library, store documents on Google Drive; Do 100% internal writing via E-Office; Renovate the company’s web, build an online web-based working environment, to share resources, manage work, create the ability to work anytime, anywhere, any means; Building a forum for questions (of employees) and answers (of experts in the company), serving training; Digital invoice management; Digitizing internal and external reports; Record device parameters online on the basis of image recognition; Operation log no… Continuing, modernizing the equipment system and infrastructure, DDT Company will perform the following items: Setting up an unmanned Da Nhim Water Purification Station; Carrying out scientific research on unmanned power plants for Da Mi Solar Power Plant, Song Pha Hydropower Plant; Upgrade the IT system operation monitoring center, information security policy for information security, according to ISO 27001 standard; Complete security for information systems according to the specified safety level.

ENVSPC will join FPT in digitizing and digitalizing many processes. Accordingly, EVNSPC will work with FPT to digitize and digitally transform power distribution business operations management processes, contributing to improving the quality and efficiency of electricity distribution business and management. reduce costs, improve the competitiveness of the company. FPT will propose a number of digital transformation focuses that can be implemented right at EVNSPC, closely following the unit’s 5 key digital transformation goals for the period 2021 – 2022 towards 2025, including: Accelerating application digital technology to innovate and improve the management and operation process of the power system; Design experiences to attract more and more customers to interact on digital channels, enhance analytics to understand customers; Improve processes, optimize corporate governance, enhance governance and data-driven decision making; Building a strong and flexible digital ecosystem, maximizing shared services and data, enhancing security and privacy… Thereby helping EVNSPC become a strong unit in EVN Group in terms of transformation. change numbers and operate on digital platforms; save costs, improve service capacity and labor productivity. EVNSPC and FPT Corporation signed a strategic cooperation agreement on digital transformation, realizing the goal that ENVSPC will become a digital enterprise by 2025. Mr. Nguyen Phuoc Duc, General Director of Southern Power Corporation affirmed: “Digital transformation is the most important key program of EVNSPC, a strong driving force for EVNSPC to continue to improve its competitiveness and development. promote growth and increase prestige among customers. We are determined to become a digital enterprise, ready to accept and test new ideas and technologies, make points, do it quickly, then evaluate and replicate; promote innovation. We believe that the synergy between FPT’s capacity, experience in digital transformation as well as the knowledge of the electricity industry and the highest determination of EVNSPC will quickly and effectively promote digital transformation programs, bringing new benefits to customers. real value for customers”. Mr. Nguyen Van Khoa, General Director of FPT Corporation shared: “As a partner of EVN for many years, FPT realizes that EVNSPC has a great vision and determination to innovate to develop even more strongly in the future. This milestone is the beginning of specific actions and specific proposals to effectively solve each problem of EVNSPC that the two sides jointly embarked on. FPT will research and advise on a suitable and effective digital transformation roadmap and commit to accompanying EVNSPC on the digital transformation roadmap. I believe this cooperation will bring positive results in the coming time, contributing to making EVNSPC a digital enterprise soon.” The EVNSPC’s digital transformation program is one of the key themes of EVN Group’s 2021 which is “Digital transformation in the Vietnam National Electricity Corporation”. Over the years, EVNSPC has prioritized investment in information technology in improving business operations and has prepared for the digital transformation strategy. FPT proposes a number of digital transformation centers that can be implemented at EVNSPC. EVNSPC has implemented many technological solutions to serve electricity customers, EVNSPC has provided 100% of online electricity services to customers on the website www.cskh.evnspc.vn and through the National Public Service Portal, 21/21 Southern Regional Power Companies have connected with the Public Administration Center in the “one-stop shop” method to quickly respond to demand. electricity use of the people. In system operation, EVNSPC has deployed SCADA system, built on 230 unmanned 110kV substations synchronously connected with remote control centers at units, initially building GIS maps and data Big data, thereby successfully building a series of IT application systems to improve business-business efficiency in the Corporation such as: Customer Management Information System (CMIS) , Remote metering data collection and management system (MDMS), Power purchase and sale monitoring system in the field of business (MDAS); Power and Grid Engineering Management System (PMIS), Grid Reliability Management System (OMS); Supervisory control and data acquisition system (SCADA); GIS system 110kV, GIS 220kV; Safety monitoring system through images in the field of technical and safety management;… With the orientation and approach according to the roadmap set out by the Government and EVN, EVNSPC wishes to gradually bring digital transformation into all areas of production and business activities, daily supply to increase labor productivity, save cost savings in production and business activities and synchronous administrative reform at all levels in order to implement a roadmap to quickly and efficiently apply technology to serve customers using electricity services. As a reliable strategic partner of Vietnam Electricity, FPT has been advising on building a digital transformation roadmap and dozens of large and small projects for Vietnam Electricity and EVN’s member companies such as: EVNHANOI, EVNHCM, Northern EVN, EVN ICT… In early 2021, FPT successfully and on time implemented one of the two projects to provide software to digitize the FPT Spro process to digitize the dispatching work for the EVNHANOI Power System Dispatch Center. This is the initial result of the “EVNHANOI digital transformation” journey that EVNHANOI and FPT IS signed a cooperation agreement in December 2019. In addition, as part of the series of activities of the Consulting Project on Building a Digital Transformation Roadmap for EVNHCM to be signed at the end of 2020, FPT has also conducted two digital transformation awareness training sessions for EVNHCM.

Southern Electricity Corporation signed a cooperation agreement with FPT on digital transformation. Photo: FPT May 25th in City. In Ho Chi Minh City, Southern Electricity Corporation (EVNSPC) and FPT Joint Stock Company officially signed a strategic cooperation agreement in the field of digital transformation in the electricity business and management system. implementation, realizing the goal that EVNSPC will become a digital enterprise by 2025. According to FPT, this event continues to affirm the effective cooperation relationship between FPT and EVNSPC in particular and Electricity of Vietnam (EVN) in general. EVNSPC will join FPT in digitizing and digital transformation of power distribution business operations management processes, contributing to improving the quality and efficiency of power management and distribution business, reducing costs, and improving power distribution. high competitiveness of the company. FPT will propose a number of digital transformation focuses that can be implemented right at EVNSPC, closely following the unit’s 5 key digital transformation goals for the period 2021 – 2022 towards 2025, including: Accelerating application digital technology to innovate and improve the management and operation process of the power system; design experiences to attract more and more customers to interact on digital channels, enhance analytics to understand customers; improve processes, optimize corporate governance, enhance governance and data-driven decision-making; building a strong, flexible digital ecosystem, maximizing shared services and data, enhancing security and privacy… Thereby helping EVNSPC become a strong unit in EVN in terms of digital transformation and operation on digital platforms; save costs, improve service capacity and labor productivity. According to Mr. Nguyen Phuoc Duc, General Director of Southern Power Corporation, digital transformation is the most important key program of EVNSPC, a strong driving force for EVNSPC to continue to improve its competitiveness and promote its speed. growth and reputation among customers. EVNSPC is determined to become a digital enterprise, ready to accept and test new ideas and technologies, make points, do it quickly, then evaluate and replicate; promote innovation. Mr. Nguyen Phuoc Duc believes that the synergy between FPT’s capacity, experience in digital transformation as well as understanding of the electricity industry and EVNSPC’s highest determination will quickly and effectively promote digital transformation programs, bringing provide real value to customers. Mr. Nguyen Van Khoa, General Director of FPT expressed his belief that this cooperation will bring positive results in the coming time, contributing to making EVNSPC a digital enterprise soon. EVNSPC’s digital transformation program is one of EVN’s key themes in 2021, which is “Digital transformation in the Vietnam National Electricity Corporation”. Over the years, EVNSPC has prioritized investment in information technology in improving business operations and has prepared for the digital transformation strategy. As a reliable strategic partner of Vietnam Electricity, FPT has been advising on building a digital transformation roadmap and dozens of large and small projects for Vietnam Electricity and its member companies. such as the Hanoi Electricity Corporation (EVNHANOI), the City Electricity Corporation. Ho Chi Minh City (EVNHCM), Northern Electricity Corporation – Northern EVN, Electricity Telecommunications and Information Technology Company (EVN ICT)… In early 2021, FPT successfully and on time implemented one of the two projects to provide software to digitize the FPT Spro process to digitize the dispatching work for the EVNHANOI Power System Dispatch Center. This is the initial result of the “EVNHANOI digital transformation” journey that EVNHANOI and FPT IS signed a cooperation agreement in December 2019. In addition, as part of the series of activities of the Consulting project on building a digital transformation roadmap for EVNHCM to be signed at the end of 2020, FPT has also conducted two digital transformation awareness training sessions for EVNHCM./.

Power purchase contract after being signed and confirmed by the customer via OTP authentication code, managed and stored on CMIS 3.0 Customer Information Management software In order to speed up the implementation of the program to digitize the power purchase agreement, the Company has synchronously deployed many solutions; directing affiliated Powers to actively develop specific plans, and at the same time send messages to customers to help electricity customers know and cooperate well with the Electricity sector in signing minutes of purchase contract termination. sell old electricity and sign a new electronic purchase and sale contract in accordance with the stipulated time. Customers do not have to wait a long time to re-sign the contract (in printed form) as before, but only need to provide the owner’s phone number and relevant changed information (if any). Electricity workers come directly to customers to conduct liquidation, guide customers to re-sign electricity purchase and sale contracts via OTP authentication code. If the customer is away, the worker will call to discuss with the customer to liquidate the old contract, re-sign the electricity purchase contract via OTP authentication code, when receiving the program’s message over the phone. Tien Yen Electricity Workers actively propagate electrical services on the National Public Service Portal. When the digitization of the contract is completed, customers can view, download the contract and look up information anywhere through the Customer Care Website: http://cskh.npc.com.vn. The implementation of digitizing domestic electricity purchase and sale contracts to meet professional requirements, modernize services and improve customer service quality in the digital age, helps Quang Ninh Power Company not only simplifies administrative procedures, but also improves production and business efficiency in the future, creating favorable conditions for electricity buyers and sellers, in line with the Government’s digital management transformation program orientation. By the end of April 2021, PC Quang Ninh has digitized 88,227 living contracts, accounting for 22.50% of the total number of living contracts in the province. Electricity workers in Mong Cai city guide customers to re-sign the Power Purchase Agreement via OTP authentication code. Customer Nguyen Huu Ha, group 11, zone 4, Mong Duong ward, Cam Pha city, when converting the electricity purchase and sale contract for domestic purposes from paper to electronic contract, is very satisfied with this new service of the industry. electricity. Mr. Ha said that in the past, every time he signed a contract or had an electricity request, he had to go to Electricity to do it, while his house was in a remote area of ​​Cam Pha city, traffic was very difficult. towel. When the electricity industry applies the digitization of the Power Purchase Agreement, the workers of the electricity industry directly come to the customer to liquidate the old contract and re-sign the electricity purchase and sale contract via OTP authentication code. As for the request for electric services, he easily registers right on his computer or smartphone and is quickly and promptly handled by the City Electricity. Mr. Vu Dinh Tan, Deputy Director of Quang Ninh Power Company said: In order to improve the quality of customer service, the electricity industry has made great efforts to improve technology and increase the application of information technology in production activities. business and customer care… With the goal of successfully completing the program of digital transformation of domestic electricity purchase and sale contracts, in addition to the implementation at Power units, Quang Ninh Power Company organized Organize training for officers and employees on purposes, requirements, roadmap and instructions on implementation steps. At the same time, promote propaganda so that customers know and cooperate in implementation. From now until the end of 2021, although the workload is still very large, but with the synchronous implementation of solutions, the direction and close urging from the Board of Directors and the determination of all employees. PC Quang Ninh will strive to complete the proposed plan to digitize the electricity purchase and sale contract.

Digital Office system is the application of information technology in the management of offices and archives, and is applied to EVN. The system is built on the basis of a professional process developed and issued by EVN and applied throughout the Group. Digital Office meets the following goals: Applying new technologies, digitizing business operations and archives; building a full range of features to meet the newly issued professional documents and in accordance with the new regulations and standards issued by the State; suitable for centralized and distributed deployment model, multi-level unit; store, process and exploit data in a centralized model (corporation level) to minimize the time for querying, synthesizing and processing, to serve the administration and administration of EVN. and complete and rapid corporations. The system of office administrative utility modules provides digitalization of professional processes in the office administration at EVN using electronic digital signature; utility modules are built and integrated on the basis of the electronic portal EVN (EVNPortal) and the digital office system Digital Office. Mr. Pham Van Dung, project representative received Sao Khue Award 2021. EVNPortal is a highly open designed and developed system that provides a platform for solutions, digital management tools for business processes; data integration with other applications; application programs on EVNPortal are integrated with a one-time login system for convenience and security for users. In the future, it may be ready to add other administrative utility services according to actual needs, aiming to provide comprehensive electronic payment services within EVN. The theme for the year 2021 of EVN is “Digital transformation within the Vietnam Electricity”. EVNICT plays an important role in realizing digital transformation. Accordingly, the unit not only performs the tasks of managing and operating the telecommunications infrastructure system; building and operating information technology systems for EVN’s production management but also consulting and advising EVN on the development orientation of telecommunications and information technology. EVNICT’s Sao Khue award-winning product once again affirms the company’s determination to fulfill the tasks assigned by EVN in 2021 and the following years in the digital transformation process.

EVN stated that electricity customers can access to use this tool at its website: Accordingly, electricity users need to enter some basic personal information such as full name, customer code, city area; type of house (apartment or private house), number of people living in family, … EVN’s business and customer service have made strong progress. Photo: VGP Entering this background information needs to be accurate, realistic, to ensure the tool can best estimate power consumption. Next, also on the website, customers will provide information about the quantity and type of household electrical appliances in use, including: Basic equipment (such as electric cookers, refrigerators, lights …) , appliances that consume large amounts of electricity (such as air conditioners, clothes dryers, ovens …). Along with that, providing data on the frequency, level, and habits of using these devices. Based on customer data provided, the tool will automatically estimate the amount of electricity consumed by each electrical equipment each month. This tool also shows the device “consumes” the most electricity in each household in the month, helping customers adjust their electricity usage habits so that they are efficient and economical. The tool’s algorithms also automatically update and analyze the temperature in the locality where the customer lives to calculate. The amount of electricity consumed by an electrical appliance in a household may vary between months and seasons of the year. In particular, the tool is designed with a friendly interface, making it easy for customers to use and experience. EVN said that this tool is currently being deployed to integrate into websites and customer care applications of Power Corporations. This information is very useful to customers using electricity, and also shows the great efforts of EVN in business and customer service, especially in making public, transparent and increasingly transparent. It is more convenient for customers to control their electricity consumption and household electricity bill, especially during the hot dry season.

To use this tool, customers can access the website: https://uoctinhdiennang.evn.com.vn/, then enter some basic personal information such as full name, customer code, city area; type of house (apartment or private house), number of people living in family, … Input information needs to be accurate, in accordance with reality, to ensure that the tool can estimate power consumption with the best accuracy. Next, the customer will provide information about the quantity and type of household electrical appliances in use, including: Basic equipment (such as electric stove, refrigerator, lights …), consumer appliances. consume a lot of electricity (such as air conditioner, clothes dryer, oven …). Along with that, provide data on the frequency, level, and habits of using these devices. Interface of monthly power estimate tool Based on customer data provided, the tool will automatically estimate the amount of electricity consumed by each electrical equipment each month. In addition to estimating the amount of electricity consumption per month, the tool also has the device “consumes” the most electricity in each household in the month, helping customers adjust their electricity usage habits so that they are efficient and economical. The tool’s algorithm will automatically update and analyze the local temperature where the customer lives to calculate. The amount of electricity consumed in the household will have a difference between months and seasons in the year. This tool is designed with a friendly interface, making it easy for customers to use and experience. This information is very useful to customers using electricity, and also shows the great efforts of EVN in business and customer service, especially in making public, transparent and increasingly transparent. It is more convenient for customers to control their electricity consumption and household electricity bill, especially during the hot dry season. HA Warning of counterfeiting EVN brand name to scam unsecured loans

Digital Transformation Awareness Course Recognizing this importance, recently, EVNNPT has organized an awareness raising course on digital transformation in the form of direct and online to 50 bridge points in localities. This is one of the important tasks in implementing the digital transformation of EVNNPT in the period to 2025. Speaking at the course, Mr. Nguyen Tuan Tung – Chairman of EVNNPT Member Council emphasized: Digital transformation is an important task, an inevitable foundation for the application of the achievements of Industry 4.0 in the fields of operation of EVNNPT. ; consistent with the undertakings and policies of the Party and Government; This is an urgent task that should be given top priority in the activities of EVNNPT in the current period and in the coming time. At the course, leaders, officers, and employees of EVNNPT heard about general information about digital transformation, digital economy, digital society in the country and the world; clearly distinguish between digitizing and converting numbers; practical experience in digital transformation in domestic enterprises. In fact, on the basis of implementing Resolution 134-NQ / ĐU of EVNNPT Party Committee dated June 17, 2019 on promoting research and technology application of Industry 4.0 in the field of power transmission, training Raising awareness about digital transformation has been implemented by EVNNPT very early. From 2019, EVNNPT has organized training courses on awareness, strategy, digital transformation management for EVNNPT managers and units; orientation, goals and tasks of Vietnam Electricity (EVN) / EVNNPT on digital transformation; Cultural habits promote digital transformation. Implement training via eLearning combining online competitions to disseminate awareness of digital transformation and information security to all officers and employees. According to Mr. Nguyen Tuan Tung, digital transformation at EVNNPT is to carry out the transformation of perception, digital human resources, digital business processes and application of digital technology at the same time. To facilitate digital transformation, EVNNPT has gradually reviewed and adjusted business processes to allow computerization, reducing reports and paper records; to promulgate policies to promote innovation, creation and application of digital technologies in the power transmission field. In 2020, EVNNPT has completed building an information technology (IT) capacity framework in the digital era and in 2021 will conduct training and assessment of basic IT application skills specified in Clause 1, Article 2. Circular 03/2014 / TT-BTTTT of the Ministry of Information and Communication for employees; assessing, developing and implementing skill development plans for staff in positions in IT positions, meeting IT skill standards and enhancing professional capacity in information security for IT staff . On the basis of the courses and digital transformation plan of EVN / EVNNPT, Mr. Nguyen Tuan Tung asked member units to make detailed plans of their units, with the goal of building EVNNPT into digital enterprises. year 2025, in which the basic number conversion will be completed in 2022. EVNNPT strives that by 2021, most EVNNPT officers and employees will firmly grasp the guidelines, orientations and tasks on the roadmap to change EVNNPT arguments; have basic understanding of digital transformation; have the habit of being ready for number conversion; have basic IT application skills.

The tool will automatically estimate the amount of electricity consumed by each electrical device each month. (Photo: evn.com.vn) Vietnam Electricity Corporation ( EVN ) developed a tool to help households estimate their monthly electricity consumption based on their electricity usage habits and household electrical equipment characteristics. Accordingly, customers can access to use this tool at the website: Customers need to enter some basic personal information: full name, customer code, city area; type of house (apartment or private house), number of people living in family … Entering the background information as above should be accurate, according to reality, to ensure the tool can estimate the most accurate power consumption. Next, also on the website, customers will provide information about the quantity and type of household electrical appliances in use, including: Basic equipment (such as electric cookers, refrigerators, lights …) , equipment that consumes a lot of electricity (such as air conditioners, clothes dryers, ovens …). Along with that, provide data on the frequency, level, and habits of using these devices. Based on customer data provided, the tool will automatically estimate the amount of electricity consumed by each electrical equipment each month. This tool also shows the device that consumes the most electricity in each household in the month, helping customers to adjust their electricity usage habits effectively and economically. The tool’s algorithms also automatically update and analyze the temperature in the locality where the customer lives to calculate. Quantity electric used There may be differences in the difference between months and seasons of the year for a household electrical appliance. “Currently, this tool is being deployed to integrate into websites and customer care applications of the Power Corporations in the corporation,” added the representative of EVN./.

Leaflets posting information on unsecured loan support in fake form, taking advantage of EVN’s image, logo and name. (Photo: provided by EVN) According to EVN, over the past time, there have been a number of units and individuals that forged information, advertised and distributed leaflets with the EVN logo and brand name without the consent or permission of EVN in many other activities. together. This is a violation of the law, with signs of fraud. Not only EVN, recently, many banks also have to deny the forms of borrowing famous brands to scam loans through leaflets and social networks. Subjects of information claiming to be employees of banks, financial companies or enterprises with large brands. Therefore, people should not provide personal information, identity card numbers or identity cards … to strangers in any way. The bad guys even use the form of impersonating bank messages to trick customers into clicking on links in messages, thereby stealing information of electronic banking services and appropriating money in customers’ accounts ” . Accordingly, banks warn customers absolutely not to access links, links in strange or unknown email messages / emails.

Vietnam Electricity warned of fraud Vietnam Electricity is a State-owned enterprise operating in the electricity sector that always fully and seriously complies with the provisions of the law. On April 23, 2021, Vietnam Electricity announced: In recent times, in Ho Chi Minh City and some southern provinces and cities appeared leaflets to publish information. support unsecured loans in fake form and take advantage of the image, logo and name of Vietnam Electricity. Vietnam Electricity confirmed that it does not have any unsecured lending activities as the above leaflet content. Vietnam Electricity does not have any affiliated units or affiliated enterprises of Vietnam Electricity named “Vietnam Electricity Bank”. Vietnam Electricity is a State-owned enterprise operating in the electricity sector that always fully and seriously complies with the provisions of the law. In recent years, there have been a number of units and individuals forging information, advertising and distributing leaflets with the logo and brand name of Vietnam Electricity without obtaining approval and permission from Electricity of Vietnam. Vietnamese forces in many different activities. This is a violation of the law, with signs of fraud. Electricity of Vietnam Corporation respectfully requests the press and news agencies to promptly inform the people to prevent and raise their vigilance, not to let the bad guys take advantage of them. Previously, Vietnam Electricity also warned about fraudulent advertisements of “energy saving devices”, “smart energy saving cards” … Technical experts have warned about the types of “super power-saving devices” advertised on the Internet that can reduce electricity consumption by 30-40% with the simple operation of plugging into any power outlet. in the home, and recently appeared more ads on social networks about the so-called “Smart Energy Saving Card”. Reality shows that it is completely impossible to reduce power consumption as advertised. This is just a trick to deceive customers, and hit on the psychology of consumers to want to save spending. If there is a type of equipment that directly interferes with the operation of the meter, causing the electric meter to slow down, it also means that the user of this equipment is committing acts of violation of electricity use, will be collection of electricity bill, even may be criminally dealt with in accordance with the law.

Mr. Nguyen Dinh Hiep – Vice President of VECEA made a speech at the opening ceremony This is a training course within the framework of the training cooperation program for energy management staff, middle energy auditors VECEA and Vietnam Electricity (EVN) on the basis of the provisions of the Department of Energy Conservation and Sustainable Development – Ministry of Industry and Trade , to serve energy management and perform energy audits for regulated energy users. Opening the training course “Energy Auditors 2021” in Hanoi The training course “Energy Auditors in 2021” in Hanoi took place from March 29, 2021 to April 9, 2021 for 27 trainees who are energy managers at hydropower and thermal plants. electricity belongs to EVN in the North and Central region. In the city. Ho Chi Minh City took place from March 22, 2021 to April 2, 2021 for 16 trainees who are energy managers at hydroelectric and thermal power plants under EVN in the Central and South regions. Opening the training course “Energy Auditors 2021” in Ho Chi Minh City With the desire to bring a quality training program, equipping the trainees with in-depth knowledge of Law, methodology of implementing energy audit, energy saving solutions for energy consumption systems. The program is taught by leading experts in the energy field. In addition to the theoretical study time, students will have 2 days of practical study in practice rooms of major universities: Ho Chi Minh City University of Technology, Industrial University of Ho Chi Minh City, Hanoi Electricity University and 01 day for field survey at a typical Hydropower / Thermal power plant. Trainees can practice at Ho Chi Minh City University of Technology Practice study at Industrial University of Ho Chi Minh City Practice study at Hanoi Electricity University Trainees participating in the training course have a one-day field trip at Hoa Binh Hydropower Plant As the unit assigned to conduct the training courses of VECEA, VETS | Energy has provided maximum support in training facilities, arranging experienced instructors so that students can comprehend. acquire practical knowledge in the learning process to meet long-term goals of energy efficiency management and conduct energy audits for key EVN energy consumption enterprises. At the end of the training course, the trainees will take the test before receiving an energy auditor’s practice certificate issued by the Ministry of Industry and Trade.

Ms. Tran Vu Diem Hang, Green Development Innovation Center, said that the rooftop solar power system is a solar power system with photovoltaic panels installed on the roof of a building, with capacity? exceeding 1 MW, directly or indirectly connected to the electricity grid with a voltage of 35 kV or less of the buyer. Every region in our country has potential for solar power. For example, in Hanoi, the radiation intensity and total radiation are not small, the installation of grid-connected solar power brings high efficiency. The Northwest region also has solar energy potential … So, no matter where you live, people can install rooftop solar PV. For households, rooftop solar power saves electricity costs, reduces the pressure of paying high-tier electricity bills for households using a lot of electricity; increase household income because it is possible to sell excess electricity after it is used to EVN; help protect the roof to cool the roof, especially in the summer … A rooftop solar PV system consists of photovoltaic panels, power converters (inverters) and wires as well as a lightning protection system. Currently, the cost of installing a rooftop solar power system is not too expensive: the current investment price of 01 kWp ranges from 13-18 million VND depending on the size and origin of the equipment. However, in order to install solar power on the roof, people must pay attention to a number of points. First, the area must be large enough for installation. Accordingly, the roof area must be at least 6 – 7 m2 / kWp and 3 kWp should have a roof area of ​​21 square meters. You also need to make sure the roof is sturdy enough to place the mechanical system, the battery plate on top. In addition, the installation space must be ensured that there is no shade obscured by trees or other construction works. In particular, you must test the construction unit’s capabilities. Currently, each unit has its own capabilities, experience and standards leading to very different quality and price. Therefore, people should choose units with good capacity and years of experience. Invite readers to watch the video: Spontaneous gas sales are rampant. Source: VTV24

PC leaders of Thua Thien Hue exchanged views on “digital transformation” for departments and divisions of the Company Ensuring information technology infrastructure Thua Thien Hue Power Company (Thua Thien Hue PC) said that in recent years, private telecommunications infrastructure (VTDR) and information technology (IT) of the Company have been invested relatively completely and synchronous, basically meeting the requirements of operating internal production as well as providing customer services on a digital platform. Specifically, the VTDR system ensures transmission channels for 100% of 110kV substations connected to the control center (TTĐK) and A3 on the SDH technology platform with a loop structure. SCADA / DMS equipment is invested synchronously, with high redundancy, processing performance to meet control requirements and automation applications on the distribution grid. The server room infrastructure ensures continuous stable operating environment and safety for VTDR and IT systems. The force of qualified staff and engineers in science and technology has been proactive in deploying and mastering the technology of IT systems. In addition, the Company has also equipped computers and office informatics quite sufficiently to meet the working requirements of employees. Thua Thien Hue PC is one of the effective implementers of common IT applications in all fields deployed by EVN and EVNCPC. In particular, the business and customer service are applied CMIS3.0 based operations, electronic invoices, contract digitization, CRM, Customer care app, level 4 public services. automatic meter collection and management RF-Spider, DSPM, HES; CPC-eOffice system was deployed to all employees, exploiting information on CPC PortalNew; The ERP system has been implemented with 16 modules; IMIS software system, digitizing project documents and conducting electronic bidding; deploying the effective application of SCADA system, initially exploiting a number of modules on DMS software. Application of OMS software to manage power outages, electronic operation logs … In addition, Thua Thien Hue PC proactively developed a number of applications for operating operations such as internal portal, CMISPortal and especially the Company was autonomous in implementing digitization and building. grid database on the basis of GIS geographic information maps…. Implementing electronic work sheets on smartphones is one of the “digital transformation” programs of Thua Thien Hue PC, helping to reduce travel time and promptly supply power to customers. Solutions for performing digital conversion With the aim of striving for PC Thua Thien Hue to soon become a digital enterprise according to the digital transformation roadmap of EVN, EVNCPC, all production and business fields are implemented and controlled in the digital environment. At the same time, digital transformation must really be the driving force and opportunity to change, improve efficiency, and affirm the position of the unit in the electricity industry as well as in the province. PC Thua Thien Hue presented 5 challenges and considered these as solutions to implement the digital transformation in the coming period. Mr. Nguyen Dai Phuc – Deputy Director of PC Thua Thien Hue said that digital transformation is a process of total and comprehensive change of individuals and organizations about the way of working and production methods based on digital technologies. However, to implement the digital transformation roadmap, Thua Thien Hue PC faces challenges, in which 5 challenges are identified and considered as key solutions to implement, including: Consciousness and will, leadership motivation: correct awareness to accept the change in the way of operating production and business activities of the unit in the digital environment. Quality of human resources: professional attitude, mastery of technology application skills of employees to meet the requirements of working in a digital environment. About professional processes: all operations of production and business activities must be performed and controlled on the system of processes, strict regulations, regularly upgraded and updated to match the solutions. digital technology. Technology solutions: applying digital-based technology solutions suitable to production capacity and conditions, promoting efficiency of production and business activities and increasing labor productivity. Digital infrastructure: Digital infrastructure must meet the operational requirements of businesses in a digital environment with high stability and good security. Diagram of confirmation steps of the electronic task sheet made by PC workers in Thua Thien Hue “The specific goal is to increase awareness about digital transformation, in order to ensure that 100% of the leaders and staff of each unit are properly aware of the concept of digital transformation. In addition, constantly improving the quality of human resources by regularly organizing IT training and testing for employees in units according to subgroups of competencies. Complete and digitize professional processes and deploy technology solutions to implement digital transformation in working fields, with special attention to digital infrastructure and information technology to implement the roadmap. digital transformation ”, Mr. Nguyen Dai Phuc added.