VssID application can replace health insurance cards, social insurance books Vietnam Social Insurance has actively brought utilities, payment information, benefits to social insurance and health insurance (HI), towards integration, provision of public services, online payment services. application on mobile devices. This is a step in line with the current trend of digital transformation, building a digital government and a digital nation. It is known that Vietnam Social Insurance is an agency for 4 consecutive years, from 2017 to 2020, holding the 2nd position in the application of Information Technology (IT) in Government agencies (According to the ICT Index compiled by the Ministry of Finance). Ministry of Information and Communications annual assessment report). The deployment of VssID – Digital Social Insurance application on the smartphone system is considered one of the key tasks to bring more convenience to people and businesses when they register to use it. VssID application was developed rapidly and has been widely promoted for everyone to install on smartphones. From June 1, 2021, health insurance participants can use photos on VssID for medical examination and treatment. Mr. HHH, an IT expert of a securities company, was one of those who installed the VssID application. “During this transition period, I find it acceptable, the best thing is that my health insurance card is damaged and I don’t have to apply for a new one. I updated the 2 kids in less than 10 minutes to activate. But not everyone has such an easy experience. Mr. D.TT (Hanoi) shared: “Because the application allows to register a phone number without OTP authentication, when I registered, it turned out that my phone number was registered by a person in Ha Tinh. Had to call a few times there to change it back, it took a few days. The call center has run out of words. Called dozens of times, no one picked up the phone. And Ms. D.T (HCMC) said: “It took me nearly a dozen times to register, fortunately I didn’t have to call the switchboard.” “In response to the social insurance campaign, I installed VssID last month. In general, the interface of the VssID app is also quite normal, if not bad,” commented Anh VHA (Hanoi). “I just tried to check on June 1, I found it incredibly boring, far behind the online sales apps. But more importantly, when viewing information, it is extremely slow due to having to download data” – Ms. NTTH (HCMC) shared a screenshot showing that it takes 3 to 5 minutes to log in to the system. But according to those who have tried installing the app, the worst experience is in the customer support. Call center 1900.9068 called dozens of times, no one picked up the phone, emailed no response, and the chatbot was ineffective. Customers when using a product or service that have problems, they will be very disappointed and angry when there is no support. While social insurance provides 3 support channels, none of them work effectively. This is an issue to be aware of in the provision of public services. When looking up information about the insurance premium period, some people find that the application does not fully show their insurance period. “Last month, when I looked up my social insurance payment information, I only looked up the latest 3 months’ social insurance payment information. This month, the VssID app is updated, the information is more complete, showing 19 years of premium payment, but still missing my 4-year period. It can be said that the database of social insurance is problematic, not really synchronized. The IT infrastructure of Vietnam Social Security seems to be still not commensurate with the tasks and responsibilities,” said one user. In addition, the problem that many people wonder about is the possibility of personal data leakage. Mr. MT, an IT expert of IBM commented: “VssID is very convenient to have the name and year of birth to find out the social insurance number and some other information. But if not clever, hackers can steal the entire database.” As a Digital Transformation expert and monitoring the “Vietnam ICT Index Readiness for Application and Development” (Vietnam ICT Index), I realize that besides the commendable efforts, digital transformation of Social Security There are still many problems to fix. In the effort to build e-Government in ministries and branches, one of the important goals is to bring 100% of public services to the online environment, to smart mobile devices. I think, ministries and sectors should pay attention to service quality instead of following 100% quantity. Hopefully, Social Security will quickly overcome the disadvantages of the VssID application as well as carefully review its industry’s Digital Transformation plan to better serve the legitimate needs of the insured.

To install the VssID application, on March 23, the Vietnam Social Security Administration issued Official Letter 702/BHXH-CNTT guiding the registration of electronic transactions with the social insurance agency for individuals under 18 years old who do not have an ID card/CCCD. According to the guiding document, the installation of VssID application will be done in the following steps. Step 1: Visit the Public Service Portal of Vietnam Social Insurance at: https://dichvucong.baohiemxahoi.gov.vn. Step 2: On the home screen, select “Login” to display the public service portal login screen. Home screen Step 3: Select “Personal” and log in information. On the login screen, select “Personal”, enter “Username” (the username is the social insurance number of the registered parent or guardian), “Password” and “Check code” after Then select “Login”. On the login screen, select “Personal” Step 4: After successfully logging in, go to the account information section, select the function: “Register for children” to perform. Screen after successful login Step 5 : Declare information for individuals under 18 years old. The child’s social insurance number is the last 10 digits of the child’s health insurance card number. Child registration selection screen Step 6 : Select “Select” to display the list of social insurance agencies and select the receiving social insurance agency. Select the social insurance agency to receive the registration application Step 7 : Select “Recognize” so that the system automatically outputs a pdf file according to the declaration form and sends the information to the receiving Social Insurance Agency. After the system receives the registration declaration, it will automatically send a notification message to the individual’s phone number. Screen to open registration form file file Step 8: Go to the nearest social insurance agency to complete the registration of electronic transactions with the social insurance agency. Note: Parents bring the child’s birth certificate, ID card/CCCD/passport to the nearest social insurance agency or the Vietnam Social Insurance Customer Care and Support Service Center to complete the registration process. Look up the address of the nearest Social Insurance agency at https://baohiemxahoi.gov.vn/tracuu/Pages/tra-cuu-co-quan-bao-hiem.aspx or look it up on the VssID app. Parents are not required to print the declaration form when coming to the social insurance agency to complete the procedure, instead just provide the case number or the social insurance number in the message sent by the Vietnam social insurance agency after submitting the application. successful registration. People go to any social insurance agency to complete the registration procedure. To assist parents in creating a VssID account for their child, parents can send the registration form to the school for the school to assist in completing the registration of electronic transactions with the social insurance agency.

The installation of VssID – digital social insurance application helps employees closely monitor the process of paying – enjoying policies. The authorities have requested the Board of Directors of Hung Hau Agriculture Joint Stock Company to overcome the debt payment for social insurance, health insurance and unemployment insurance. By May 20, Hung Hau Agriculture Joint Stock Company had fully paid more than 2 billion VND of social insurance, health insurance and unemployment insurance debts for employees. From this incident, the Vietnam Social Security urged people and employees to actively install the VssID application to be able to monitor and supervise the process of participating and benefiting from the policy. In order to improve the efficiency of serving people and employees, Vietnam Social Security has just released an upgraded version of VssID application version 1.5.3 on the AppStore and Google Play app stores. The upgraded version allows users to register for electronic transactions with the social insurance agency on the VssID application and through the Public Service Portal (previously only through the Public Service Portal); integrate additional features to support lookup, scan QR codes of social insurance cards, citizen identification cards to automatically fill in the necessary information, instead of manually entering in the account registration information. In addition, the VssID version 1.5.3 application also adds the option to send the declaration Email, the “Invite VssID installation” utility, making it more convenient for users to register to use the account and invite you Friends and relatives use the application together. In particular, the new version of VssID application has added the online public service “Re-issuance of social insurance books without changing information” for individuals, bringing the total number of online public services provided on this application up. 4 services. Previously, 3 public services provided on VssID application were re-issuance of health insurance cards due to damage or loss; relocate to enjoy pensions and social insurance benefits; change the form of receipt or information of beneficiaries of social insurance. With obvious utilities, after 6 months of being put into use (from the end of November 2020 until now), the VssID – digital social insurance application has attracted more than 6.44 million downloads, installations, and registrations. Thereby, more than 5.6 million valid applications were approved, reaching 22.18% of the assigned target in 2021.

Recently, many people participating in social insurance and health insurance (health insurance) have installed and used the VssID application to check and monitor their participation in social insurance and health insurance. PLO Also, some readers have received questions about how to install and use the VssID application on smartphones. User is installing VssID application. Photo: HUUYNH TRUONG GIANG How to install the VssID application According to the Ho Chi Minh City Social Insurance Agency, before installing the application, the insured needs to prepare information to declare such as ID card or CCCD, social insurance number or health insurance card code (the last 10 digits on the health insurance card). Then download the VssID application to your phone. For Android operating system: Go to Google Play icon / Play Store. For iOS: AndApp Store icon. Type in the search box for the keyword “VssID” and select Search. There are four steps to signing up for an account. The user enters the VssID icon on the mobile phone screen and performs the following steps: Step 1: Click “Register Now” and select “Continue” to display the registration screen. Step 2: Select the object for registration “Personal” and then click “Next”. Step 3: Declare the information of transaction registration with the social insurance agency electronically on the Declaration form. It should be noted, users must write the correct phone number to confirm registration information and OTP code. Users should choose the nearest social insurance agency to submit electronic transaction registration documents. Then click “Record” to complete the registration. Step 4: Bring your ID card / CCCD card to the nearest social insurance agency for personal electronic transaction account approval. The system will send SMS (account, password) to the registered phone number. User can change password after first login. How to use the VssID application To use the VssID di5ng application, users do two steps: Step 1 : Enter the account (social insurance code) and password (previously sent to the registered phone number) into the corresponding boxes to log into the application. Step 2 : After logging into the VssID application, users enter the Personal management function to display the user’s information such as: social insurance number, full name, date of birth, ID / CCCD / Passport, phone number phone calls, health insurance card functions, insurance participation process, information on entitlement to social insurance benefits, …

The staff of the Center for Customer Care of Vietnam Social Insurance and Ho Chi Minh City Social Insurance instructed participants to install the application. Photo: Nguyen Vinh Speaking at the conference, Ms. Duong Ngoc Anh, Deputy Director of Customer Service Center, Vietnam Social Insurance, said that on November 16, 2020, Vietnam Social Security officially announced the VSSID application – Digital social insurance, an application on a mobile device platform, helps participants of social insurance, health insurance (health insurance) and unemployment insurance (UI) access information, perform public services, step by step. is currently replacing paper social insurance books and health insurance cards. After 4 months of being put into use, Vietnam Social Security has continuously upgraded its applications, added utilities, and enhanced user experience such as: Adjusting the function of using health insurance cards on the application; online public service integration; connecting notification system on VSSID application with SMS system, increasing interaction between application users with the social insurance agency. In the near future, the application will be used optionally in 5 languages ​​(Vietnamese, English, Korean, Chinese, Japanese), meeting the increasingly deep international integration in the field of welfare. society. At the conference, representatives of the Center for Information Technology and Social Security of Vietnam gave basic information about the features and utilities of the VSSID application such as: Personal management – Health insurance card, participation process, benefit information. and manage medical examination and treatment books; online public services; online search; information about the policy; reflections, recommendations … These information were discussed actively by delegates attending the conference, many questions were promptly and fully answered by the Vietnam Social Security. After more than 4 months of implementation, the country has over 1.7 million downloads, installation and use of VssID application. At the beginning of implementation, the application was only evaluated with an average score of 1.6 / 5 points (maximum score is 5 points) on 2 application stores. Up to now, after more than 4 months of implementation, with efforts to add gadgets, improve user experience, the average score of the application achieved on Google Play is 4.2 / 5 points, on AppStore is 3.6 / 5 points. Thereby, users are gradually satisfied with the quality, features and utilities provided by the Vietnam Social Security on the application. Overview of the conference. Photo: Nguyen Vinh In addition to positive reviews for the application, through monitoring and operating the application, Vietnam Social Security has also received comments and feedback from units across the industry, directly from users ( on the application stores), via social networks and from media agencies, the press with the expectation that the application is increasingly complete, modern and user-friendly, to meet the practical needs of participants, enjoy the regimes and policies of social insurance, health insurance and unemployment insurance. Easy to install and use the digital social insurance app with your smartphone. Photo: Nguyen Vinh In order to provide more features and services for people on VssID application more and more, in the coming time, continue to build and issue regulations on management and operation of VssID; reviewing and perfecting features and interfaces to improve user experience. At the same time, integrating facilities such as: calculating voluntary social insurance, health insurance by household, student health insurance; calculate the rate of pension and social insurance benefit when the participant is eligible for benefit; add features and utilities to remind medicine schedule, remind periodic medical examination and treatment schedule … With the VssID – Digital Social Insurance application, participants of social insurance, health insurance and unemployment insurance can grasp the process of participating and enjoying policies, and at the same time self-monitor and protect their welfare benefits right on their devices. smartphone.