Airlines upgrade to level 2/4 to assist passengers

From May 11, Vietnam Airlines will raise the anti-epidemic standard to level 2 on a 4-level scale for all domestic flights; at the same time increasing resources to support passengers in case the operation plan is changed due to the impact of COVID-19 epidemic.
The main measures taken by the company to ensure the safety of the disease include: Strictly checking the medical declaration and measuring the passenger temperature before the flight; refusing to carry passengers with unusual manifestations of health; installation of a sterilization mat at the boarding gate; arranging flight crews to move around the airport and between the airport – city by separate vehicle; ensure passengers and flight crew wear masks throughout the journey; providing antibacterial towels for passengers on the flight; aircraft disinfection at the end of the day and regular maintenance of the HEPA air filter.

Airlines upgrade to level 2/4 to assist passengers. Facing complicated developments of the epidemic, the airline adjusted the flight schedules of domestic and international flights. Passengers can refer to flight schedule and self-check flight status at website www.vietnamairlines.com. For passengers with affected flights, the airline strives to keep all passengers promptly informed of changes in flight schedules via text, email or direct phone calls. To support passengers wishing to exchange and refund tickets due to the impact of epidemics, from May 10, the airline will support tickets purchased on the Vietnamese market and have a completely domestic itinerary. Passengers can refer to the ticket exchange and refund policy at the website https://www.vietnamairlines.com/en/sites/Hoan-doi-Covid. In order to save time for passengers, currently, Vietnam Airlines has implemented the feature to help passengers proactively cancel their seats, exchange tickets and refund tickets to vouchers right on the website, at the Manage booking section located on the homepage. The airline also notes that for passengers who do not plan to travel on a reserved flight, before carrying out the procedures for redemption and refund, passengers need to cancel their booking to avoid loss of seat cancellation fee (no-show). . The valid cancellation time is at least 3 hours before the departure time indicated on the ticket. In particular, Vietnam Airlines offers free refunds for passengers who choose to refund the voucher with 100% of the refund value. This voucher can be used to buy flight tickets, checked baggage and other additional services of Vietnam Airlines. In cases where you need a consultant and support, passengers can contact Vietnam Airlines’ official Facebook page at www.facebook.com/VietnamAirlines, Call Center 1900 1100 or Vietnam ticket offices. Airlines nationwide.