Disputes for buying and selling online are increasing, but dispute resolution is not effective.
The Covid-19 epidemic helped online trade develop, but at the same time disputes between sellers and partners and customers also increased. Many solutions to support online purchase and sale dispute resolution have not been effective. That is the assertion of experts in the field of e-commerce research.
A new survey conducted and published by the Central Institute for Economic Management showed that 24.4% of enterprises recorded having had a dispute with a buyer, seller or both in the past time. Goods received that are not the same as advertised is one of the typical violation trends in e-commerce in Vietnam. Illustration: KT In particular, the trend of disputes in the online trading environment is increasing. Currently, there are 4 popular dispute resolution methods in Vietnam including negotiation, conciliation, arbitration and court. 57.8% of businesses and individuals choose the negotiation method; 46.8% chose to resolve disputes through the courts, while 22.8% conducted mediation and the rest needed arbitration to handle disputes. Notably, although Vietnam has a Law on Electronic Transactions, the trend of applying technology in resolving online disputes has not been applied much due to the incomplete legal framework and not many people know about it. ./.
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