Vietnam Airlines said that from May 11, 2021, the airline will raise its anti-epidemic standards to level 2 on a 4-level scale for all domestic flights. The airline has also increased resources to assist passengers in the event of a change in operational plans due to the effects of the Covid-19 epidemic.
From May 11, 2021, Vietnam Airlines will raise the standards of Covid-19 epidemic prevention and control for all domestic flights. Specifically, the main measures taken by Vietnam Airlines to ensure the safety of the disease include: Strictly check the medical declaration and measure the passenger body temperature before the flight; refusing to carry passengers with unusual manifestations of health; installing a disinfection mat at the boarding gate; arranging flight crews to move around the airport and between the airport – city by separate vehicle; ensure passengers and flight crew wear masks throughout the journey; providing antibacterial towels for passengers on the flight; aircraft disinfection at the end of the day and regular maintenance of the HEPA air filter. To support passengers wishing to exchange and refund tickets due to the impact of epidemics, from May 10, 2021, Vietnam Airlines has implemented a support policy for tickets purchased in the Vietnamese market and has a refund itinerary. all inland. Passengers can refer to the ticket exchange and refund policy here. In order to save time for passengers, currently, Vietnam Airlines has implemented the feature to help passengers proactively cancel their seats, exchange tickets and refund tickets to vouchers right on the website, at the Manage booking section located on the homepage. Vietnam Airlines notes that for passengers who do not plan to travel with a reserved flight, before carrying out the procedures for exchanging or refunding tickets, passengers need to cancel their booking to avoid loss of booking fee. The valid cancellation time is at least 3 hours before the departure time indicated on the ticket. In particular, Vietnam Airlines offers free refunds for passengers who choose to convert tickets to vouchers with 100% of the refund value. This voucher can be used to buy flight tickets, checked baggage and other additional services of Vietnam Airlines. Step 1: Access to https://www.bluezone.gov.vn or directly download at App Store or Play Store. Step 2: Once downloaded, the app will ask for Bluetooth permission to record contact with other Bluezone installed users. If Bluetooth isn’t open, drag the status notification bar and turn on Bluetooth; Or go to Settings, select Bluetooth and turn it on. Step 3: After the installation is complete, click Scan Around. If someone near you less than 2m has used Bluezone, the app will automatically identify these users and put them on the contact list.
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