Vietnam Airlines upgrades the service room level and assists passengers in changing and canceling tickets

In addition to upgrading the COVID-19 epidemic prevention level, Vietnam Airlines also assists passengers in changing travel schedules due to the impact of the epidemic.

Vietnam Airlines also assists passengers in changing travel schedule due to epidemic effects. (Photo: CTV / Vietnam +) From May 11, Vietnam Airlines will raise the standard of anti-epidemic prevention to level 2 on a 4-level scale for all domestic flights. The airline also increases resources to assist passengers in the event of a change in the operating plan due to the influence of the airline COVID-19 translation . Specifically, the main measures taken by Vietnam Airlines to ensure disease safety, include rigorous examination of medical declarations and measurement of passenger body temperature before flight; refusing to carry passengers with unusual manifestations of health; installation of a sterilization mat at the boarding gate; arranging flight crews to move within the airport and between the airport-city by separate vehicle; ensure passengers and flight crew wear masks throughout the journey; providing antibacterial towels for passengers on the flight; aircraft disinfection at the end of the day and regular maintenance of the HEPA air filter. Facing the complicated development of the epidemic, Vietnam Airlines also adjusted the flight schedule of domestic and international flights. Passengers can refer to flight schedule and self-check flight status at website. For passengers with affected flights, the airline strives to keep all passengers promptly informed of changes in flight schedules via text, email or direct phone calls. To support passengers wishing to exchange and refund tickets due to the impact of epidemics, from May 10, Vietnam Airlines has implemented a support policy for tickets purchased in the Vietnamese market and has a completely domestic itinerary. geography. Passengers can refer to the ticket exchange and refund policy at the website https://www.vietnamairlines.com/en/sites/Hoan-doi-Covid. In order to save time for passengers, Vietnam Airlines has now implemented the feature to help passengers proactively cancel their seats, exchange tickets and refund tickets to vouchers right on the website, at the Manage booking section located on the homepage. Vietnam Airlines notes that for passengers who do not plan to travel on a reserved flight, before carrying out procedures for redemption and refund, passengers need to cancel their booking to avoid loss of seat cancellation fee (no-show). . The valid cancellation time is at least 3 hours before the departure time indicated on the ticket. In particular, Vietnam Airlines offers free refunds for passengers who choose to refund the voucher with 100% of the refund value. This voucher can be used to purchase air ticket , checked baggage and other additional services of Vietnam Airlines. In cases where you need a consultant and support, passengers can contact Vietnam Airlines’ official Facebook page at www.facebook.com/VietnamAirlines, Call Center 1900 1100 or Vietnam ticket offices. Airlines nationwide. During this period, due to increasing demand for flight changes, Vietnam Airlines Resources have been allocated to respond to messages, calls and emails sent to customer service, but the response time to passengers may be slower than usual./.