Driver Now is frustrated by the way its application is processed

In recent days, many drivers Now are frustrated about its delivery policy. They called for a boycott of Now, others to shut down the apps and quit their jobs.
From 8/2020, Now officially launched the single-pairing feature for drivers. The company describes this approach to increase income as well as optimize travel distance. This is a feature that helps drivers receive multiple orders at the same time if the orders are on the same journey, the driver will have the opportunity to increase income, increase order bonuses and reward days.

However, in the past few days, many Now drivers have expressed frustration with the new application policy of this application. Reply Zing , Mr. Huu Thinh – a delivery officer of Now in Hanoi – said the ability to match orders has existed for a long time. However, recently, this way of processing applications of Now has many shortcomings that affect the driver’s income. A shipper of Now receives food from the restaurant to deliver to customers. Photo: Chi Hung. High discount with single graft Mr. Thinh said that he and many other drivers were very frustrated when Now cut their delivery money with the transplant form. For example, Now normally charges a customer of 15,000 VND per application for a distance of less than 3 km, two applications are 30,000 VND (excluding surcharges). But with the compound application, Now only pays the driver 19,000-21,000 VND / application, the rest 9,000-11,000 is collected by the company. Meanwhile, many applications combine the distance between the two shops nearly 5 km, which is a disadvantage for the driver. “I received a 5.2 km application for 22,500 VND, but added a total distance of 6.4 km but only added 8,000 VND. While I spent a lot of time waiting for the second application, making the first order call. electricity urged continuously, “he said. It took me a long time to wait for the second application, causing the first customer to call continuously Huu Thinh, Driver Now in Hanoi According to Mr. Thinh, receiving the transplant application not only affects the driver but also reduces the quality of delivery service. Drivers have to wait for food in different restaurants, making the waiting time for customers to prolong. “Customers understand better, but many people wait a long time, they will underestimate the cold food”, he lamented. Mr. KT (Hung Yen), a driver Now said delivery by motorbike, but the system always measures the shortest distance (usually by road). “The fact that the pedestrian street is usually the opposite direction, going through the stairs … This makes the driver’s distance displayed on the app not true,” he said. “Combining the application, the driver should be entitled to the money of 2 applications, why from the starting point to the last delivery”, this driver annoyed. Not only that, according to Mr. T., Now combined the application but did not ask if the customer agreed or not, but still collected enough money as a normal order. He confirmed that some support specialists also instructed drivers to lie to customers. Need a reasonable coupling policy According to some drivers, Now’s process when pairing the application requires the driver to finish picking up the goods at both shops, then start delivering them to customers. If the driver delivers a form first, the system will report to the switchboard “arbitrary delivery”, the position now does not match the previous location. That could cause the driver partner to have their account locked out. Mr. Tran Minh (Hai Ba Trung, Hanoi) often uses Now to order food. He said that he recently placed orders only about 1-2 km, but the driver took 40 minutes to deliver. “Find out that the driver was complained but could not add any money,” he said. According to him, Now’s application pairing does not optimize travel distance and costs for drivers, even affecting the quality of customers’ dishes. Many Now drivers are frustrated with the app’s way of handling the app. Photo: Thanh Thuong. Previously, on April 16, a few days after the application updated the automatic receipt feature for priority coupons, many drivers were frustrated because Now did not recognize the driver’s reward points performance, trying love “forcing” the driver to receive the application. Immediately after that, the application issued a message that this problem was caused by a system error. “Because it affects the rights, the drivers speak up. We just hope that the single policy is reasonable, both facilitating partners and not affecting customers”, Mr. Duy Quang (Tan Phu, Ho Chi Minh City) – a driver Now – share. Zing Contact Now to inquire about the matter, but the company has not yet responded. NowFood was originally a member of Foody, a social network that reviews and shares food and drink places. With food delivery service, from 2016 up to now, this application has developed a dense system of restaurant partners and continuously brings promotional campaigns to customers. Now held the “throne” in this segment for a long time until GrabFood, GoFood and Baemin appeared. According to data from market research firm Euromonitor, the online food delivery market in Vietnam is expected to reach about 38 million USD by 2020 and maintain an average growth rate of 11% in the next 5 years. Research by Kantar TNS – a multinational market research company in Vietnam – also shows that this market revenue has an average growth rate of 28.5% per year, up to $ 449 million by 2023. .