On the evening of May 27, 2021, Military Commercial Joint Stock Bank informed that artist Hoai Linh’s account statement was posted on social networks a few days ago, and is said to have been posted by “Bank staff”. Accordingly, MB has found the person who caused the violation and conducted strict disciplinary action and sent the file to the investigation agency.
Specifically, the Bank checked, and verified the above incident, discovered an individual working at the bank to leak customer information, this individual had seriously violated the Bank’s regulations.
In the spirit of respecting the law, the Bank commits to take strict measures to ensure absolute compliance with the provisions of the law on protecting customer information; take appropriate disciplinary measures for individuals who disclose/leave information, do not comply with professional ethics regulations, do not comply with the provisions of law, regulations of the bank. 
Specifically, the Bank has suspended the work of individual violators and will organize disciplinary action with the highest form of violators, and at the same time transfer the file to the investigating agency for handling. Information to the press, MB confirmed that the disclosure of information was not due to a breakdown in the bank’s information technology (IT) system or a hacker attack. The bank’s IT system is built on the most advanced technology and security platforms in the world today, the bank’s online transaction rate reaches 90% with 100 million safe transactions. For example, for the APP MB product, the bank has brought financial experiences beyond expectations to customers. Transaction information is protected by 3 layers of fences including: The first is the eMB application protection system with the feature of refusing to install with unsafe devices; anti-decompile and lock protect sensitive data; The second layer of encryption protects when the application transmits information to the service server at the bank, ensuring data integrity and inviolability; The final barrier of protection is built on each feature provided by Ebank (when applying Smart eKYC technology to identify customers, additional AI is used for face and voice authentication; using Generation Digital OTP. 3.0 with the addition of Dynamic Key security technology being used by the Singapore government…). “In order not to let similar incidents happen again, in order to secure the information and transaction data of our customers, we have also reviewed the working processes, strictly decentralized and tightened the working discipline. more work”- MB emphasized.
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