More solutions to prevent and handle spam sims: Create a real transformation

At the end of April 2021, three operators Viettel, VNPT / VinaPhone, and MobiFone signed additional agreements to strengthen the management of subscriber information to prevent and handle spam sims. Accordingly, along with technical solutions being deployed, carriers will add solutions to authenticate customers before activating new subscribers, in order to create substantial changes in this field.

Telecommunication operators have deployed many solutions to prevent and handle spam sims. In the photo: VinaPhone staff support customers to activate new subscribers. The purchase and sale of junk sim has complicated signs According to the Telecommunications Department (Ministry of Information and Communications), in order to tighten the management of pre-activated sims, operators have applied artificial intelligence (AI) technology to support customer identification (KYC) from May. 4-2020; stop developing new sims at authorized points from June 2020; upgrade AI biometrics from September 2020. According to statistics, the network operators have processed and recalled about 26 million suspected sims that were activated on the distribution channel. From July 2020 to March 2021, carriers blocked nearly 129,000 calls with suspicious signs of spam, blocking 29.5 million calls with signs of fraud. Deputy Director of the Telecommunications Department Le Van Tuan assessed that the above solutions have contributed to preventing the situation of buying and selling garbage sims in 2020. However, in early 2021, the purchase, sale and use of trash sims showed signs of complexity. trash back. According to a survey by the Telecommunications Department, the rate of new subscribers in the first 3 months of 2021 increases by 10%, much higher than the average growth rate in the whole 2020 (6%) … Spam sim must be strengthened. At the end of April 2021, 3 operators Viettel, VNPT / VinaPhone, MobiFone agreed to add additional measures to handle spam sims. Specifically, subscription activation is performed on the centralized system of the enterprise. Authorized agents only support sales and enter subscriber information. In particular, the network operator deployed a video call technology solution (video call) to authenticate customers before activating the subscription. In addition, additional responsibility for handling individuals and units if any mistake occurs … Introducing more specifically about the above solutions, Mr. Pham Manh Ha, Department of Infrastructure and Connection (Telecommunications Department) said that, according to regulations, the network operator must be fully responsible for the registration and management of the network. subscription information management. Therefore, the network operators agree not to allow authorized agents to activate the sim as before. In addition, to ensure accurate subscriber information, operators will increase control through the registration procedure of subscriber information in accordance with regulations, with customer identification, then the department is responsible. Activate sim will make a video call to re-monitor. The video call technology solution is integrated on the terminals at the operator’s stores, each call only takes a short time enough to validate subscriber information before deciding to activate. Combined inspection and violation handling Deputy General Director of Vietnam Posts and Telecommunications Group (VNPT) To Dung Thai emphasized, since 2 years ago, VNPT has come up with the view that subscriber development is based on efficiency, that is, the subscriber is the owner and must generating charges and discouraging massive subscriber development. The application of the solution to prevent spam sim once again affirms the determination of the business in developing a healthy and sustainable telecommunications market. Meanwhile, Deputy General Director of Military Telecom Industry Group (Viettel), Tao Duc Thang, said that Viettel and carriers have discussed and agreed on solutions to try to prevent spam sims. In addition, the Department of Telecommunications, the Inspector of the Ministry of Information and Communications and the local Department of Information and Communication also need to regularly inspect and strictly handle violations. According to representatives of telecommunications businesses, in fact, users want convenience when buying and selling and using phone sims is real, so does not rule out the phenomenon of selling points, agents “circumvent” the law to sell sims. activation available. In addition, there is also the fact that many customers register for the primary sim, but the AI ​​system does not recognize the image of personal papers. Therefore, the handling of trash sim also needs a roadmap, difficult to completely solve at once. According to Deputy Minister of Information and Communication Phan Tam, with the signing of cooperation in implementing spam sim prevention, telecommunications businesses have shown their commitment and determination more clearly. The Ministry of Information and Communications will base on the level of implementation to assess the commitment and determination of the carriers. At the same time, the Ministry will direct functional units, the information and communication departments to continue checking and handling the situation of buying and selling garbage sims. The determination of businesses will make a fundamental change in the management of prepaid mobile phone sims in order to contribute to creating a safe and healthy cyberspace environment.