By 2020, all countries in the world will quickly accelerate digital transformation to create digital technology products to prevent and combat Covid-19 and transform life into a new normal state.
Digital transformation is not just technological transformation, but more importantly, in terms of design thinking and policy content at both the macro and micro level.
Japanese story
Mr. Okuda Naohiko – Department of Administrative Management, Ministry of Home Affairs of Japan said: “Coping with the Covid-19 epidemic has raised many problems related to digital transformation in Japan such as:“ Transition delay numbers and authorities, businesses lack human resources; ineffective administrative management due to inadequate system connection; complicated administrative procedures and late payments; service decline for people, digital transformation in businesses and society ”.
That is how digital transformation in Japan is to ensure safety for people in natural disasters and epidemics. To basically solve the above problem, the Japanese Government has decided to reform the regulations in a comprehensive way, removing vertical administrative management. “A breakthrough is the establishment of the Digital Agency (Digital Agency), expected to be established in September 2021” – Mr. Okuda Naohiko said. 
Japanese IT engineers in an office robot digitizing research lab. The Digital Department is the focal point to promote digital transformation in Japan, playing a key role in digital government in the coming time. This is the organization leading the digital transformation in the entire society in Japan, and it is expected that this process will take about 2 years.
Mr. Okuda Naohiko said that human-friendly digital transformation is the goal of Japan in the digital transformation process in this country, while giving 10 basic principles in the direction to digital society: Open / Ming Transparent, Fair / Ethical, Safe / Peace of Mind, Continuity / Stable / Strengthened, Solving social problems; Fast / Flexible; Inclusion / Diversity, Entry into life, Creating new value; Leap Forward / Contribution to the international community.
In that context, in 2010, the Research Institute of NTT Corporation developed WinActor – a Japanese RPA tool that allows automatic operation on most Windows-based applications such as Excel, Word, Outlook, browser, BPM… to business systems. This tool has created a revolution in the office work, thereby opening the door to “reform the way of working”.
Mr. Naritoshi Masuda, CEO of NTT DATA Vietnam said: “WinActor, a RPA (Robotic Process Automation) solution researched and developed by NTT Group Japan, has won the leading market share in the Japanese market for 5 years. consecutively since 2016.
And we enter Vietnam market in 2017, WinActor will be one of the solutions in Digital Transformation (DX) to help businesses accelerate digitization and automation to improve their competitiveness. and customer experience. ”
In the future, if RPA can be operated on systems equipped with AI or RPA itself has AI functions, RPA can perform more complex and advanced jobs. By 2025, one third of office workload will be done by RPA, which will become a trump card in the digital transformation revolution.
Thai model
In Southeast Asia, Thailand is seen as a model of digital transformation in terms of progress and practice. Thailand is implementing the 5-year transition plan (2017 – 2022). The government has come up with an ambitious plan to digitally transform the entire public system, from public administration to tourism assistance, natural disaster warning, and improved agricultural efficiency. This is a very focused, ambitious and appropriate plan for this country.
It is no coincidence that the first step on Thailand’s digital transformation journey is to implement the e-government development strategy 4.0, in order to realize the four main contents that have been introduced by the Electronic Government Agency (EGA). Government Development Plan No. Thailand is determined to: 1. Build an Integrated Government, which includes information integration and governance among state agencies, towards the goal of establishing an efficient, one-to-one sharing service. Government score of citizenship. 2. Smart operation, using information and communication technology (ICT) and related technologies, through Big Data and Internet of Things (IoT) to support the work of civil servants. 3. Make the people the center of service delivery, to provide services based on the needs of each citizen. 4. Promote transformation, focus on organizational change across multiple dimensions, have specific development strategies and be implemented by the EGA, including human resources, workflows, technology and legislation .
Ministry of Digital Economy and Social Affairs, EGA holds a key position in the integration of infrastructure, data and digitalization efforts of the Government of Thailand. The Ministry of Science and Technology of Thailand nationally supports the portal “Farmer One”, which provides agricultural production processes for businesses such as: Registration for cultivation, contacting input materials, consulting. pictures of selling prices of each agricultural product …
Thailand has built a business portal “Biz Portal” to reduce costs of businesses in issuing business licenses, reporting human resources, permits, insurance, or registering for construction permits, and sending connection requests. electricity and water … In order to solve the human resource problem for the public sector, Thailand has established the Digital Transformation Academy – which specializes in training technology knowledge for public officials. In addition, the EGA also aims to improve technical infrastructure with the aim of improving the quality of public services and increasing people’s satisfaction with government programs.
4 number shift spikes of Malaysia
Each country has different digital transformation strategies, different goals. The Malaysian government is now vigorously promoting digital transformation with four main spearheads: Industry 4.0, smart travel, smart education and safe cities. This is considered as the main key for Malaysia to accelerate development, towards the goal of reaching the top 20 economies in the world by 2050.
Malaysia builds four national goals: Increase labor efficiency; Increase investment contribution to GDP; Capacity building for innovation; There are more human resources with higher skills. To achieve these goals, Malaysia is stepping up the search for human resources related to artificial intelligence (AI) and enhancing solutions for faster and more technology exposure, creating a platform. high-end industry and more developed.
Digital transformation is a global trend. Research firm McKensey said, about 4 years (2025), the level of impact of digital transformation on GDP of the US is about 25%, while in European countries it is about 36%. A survey from Singapore, if the ASEAN countries convert strongly, by 2030 ASEAN GDP will add 1,000 billion USD. For Vietnam, if the digital transformation is completed as planned, by 2030, our GDP will increase by 100 billion USD. “In addition to RPA, NTT DATA Vietnam wants to approach Hanoi and the Government of Vietnam to jointly introduce new IT solutions, promote e-government and smart cities.” – NTT DATA Vietnam CEO Naritoshi Masuda
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