Shouqi car-hailing apologizes for “Hangzhou passenger jumping”: avoid temporary yaw and strengthen one-key alarm

The Beijing News Shell Finance News (Reporter Chen Weicheng) The Hangzhou passenger jumping incident of the first car-hailing car has the latest developments. On June 21, the Fuyang District Online Car-hailing Incident Joint Investigation and Handling Team announced a report saying that the driver Zhang Moufa had two deviations. For the second time, the driver was familiar with the local route, so he chose the closer route that was just opened that morning, causing the passenger Gao to panic and finally chose to jump off the car. After the report on the situation in Fuyang District, the Beijing News Shell Finance reporter obtained an “Apology Statement” from Shouqi Car-hailing, which showed that the platform will tighten the driver’s route rules to avoid misunderstandings caused by passengers due to yaw and temporary route changes; strengthen driver communication Ways and methods of training to enhance drivers’ awareness and ability to communicate; strengthen the use of various functions of the safety center, such as reminding passengers to share the itinerary and one-key alarm On June 19, it was reported that Ms. Gao from Hangzhou took a first car hire car to Fuyang on June 12, the whole journey was 8 kilometers. On the way, the driver tried to talk to her and changed the route twice. The more Ms. Gao thought about it, the more she was afraid that she chose to jump off the car, causing her left arm to fracture. She said she went to the online car-hailing company for an explanation, but the other party asked her to go for a mental examination. After the passengers and the platform parties had their own words, Fuyang District established a joint investigation and handling team for the online car-hailing incident, and issued a report on the afternoon of June 21 stating that, after investigation, at 16:08 on June 12, 2021, Shouqi Zhang Moufa, a registered driver of the ride-hailing platform, received an order to travel from a community in Qinfeng Village, Yinhu Street, Fuyang District to Wanda Plaza, Fuyang District, Hangzhou. When driving to the first intersection, the driver Zhang Moufa did not follow the navigation, and the navigation prompt was off. After being reminded by the passenger Gao, the driver turned around and followed the navigation route. “When driving to the second intersection, because the driver Zhang, a native of Fuyang, is familiar with the local route, he chose the closer route that was just opened that morning. The navigation prompts yaw, and the passenger Gao reminds the driver again. The driver said No mistake, continue to drive on the new route. Because the driver did not follow the navigation twice, the passenger Gao had a panic. A few seconds later, when the vehicle drove to the extension of Jinqiao North Road, Yinhu Street, 200 meters, Gao After opening the door from the back of a moving vehicle, the driver fell to the ground and was injured. When the driver Zhang Moufa discovered the situation, he immediately stopped and called the police.” The situation report said. The situation report showed that according to the recording of the vehicle involved, the driver Zhang Moufa and the passenger Gao Mou had brief exchanges and disagreements on “the vehicle does not follow the navigation”, but there were no obvious disputes and other abnormal situations. The behavior of the online car-hailing driver violated the relevant provisions of the “Hangzhou Passenger Taxi Management Regulations”. The transportation department will deal with the online car-hailing driver and the Shouqi car-hailing platform in accordance with laws and regulations. On the afternoon of June 21, Shouqi Car-hailing issued an “Apology Statement” stating that Shouqi Car-hailing apologized for Ms. Gao’s injury in response to the Hangzhou passenger jumping incident. In addition, I once again sincerely apologize to Ms. Gao and her relatives for the inappropriate remarks made by the staff in the follow-up communication process. Shouqi Car-hailing stated that it will tighten the driver’s route rules to avoid misunderstandings caused by passengers due to yaw and temporary route changes. This incident was caused by the driver’s temporary yaw and route change. In the future, the company will formulate stricter rules on the driver’s driving route to avoid misunderstandings caused by passengers due to yaw or temporary change of driving route and trigger negative emotions among passengers. “There is insufficient training for the driver’s communication methods. This incident caused misunderstandings by the passengers due to poor communication between the driver and the passenger, causing passengers to jump off the bus. This shows that our company has insufficient training on the driver’s communication methods and methods. In the future, our company will focus on strengthening this field. Training to enhance the driver’s awareness and ability to communicate and prevent such incidents from happening again.” Shouqi said. Shouqi Car-hailing stated that it will strengthen the use of various functions of the safety center, such as reminding passengers of itinerary sharing and one-key alarm, before passengers board the bus, so that passengers can choose to report to the police at the first time when they encounter suspected problems and incidents to ensure personal safety. . Editor Xu Chao proofreads Li Shihui