Viettel’s solution helps businesses save more than 30% of costs

With the complete RPA solution provided by Viettel, businesses can reduce costs by 30% and increase work accuracy to 99%.
In an interview, Mr. Doan Dai Phong – Deputy General Director of Viettel Solutions – emphasized that Viettel’s advantage lies in the infrastructure of digital solutions, as well as experience in solving automation problems for large systems. and complexity thanks to a process automation solution (RPA).

– What is the difference between the RPA (Robotics Process Automation) solution provided by Viettel compared to similar services on the market? – Viettel’s RPA is an end-to-end service, that is, comprehensive consulting from possibilities and opportunities to automate RPA to deploying automation, operation and optimization solutions to improve customer experience, employee experience during implementation. Viettel “tailored” to each customer, depending on their business. Mr. Doan Dai Phong – Deputy General Director of Viettel Solutions. – What special strengths does Viettel have when providing this service to other businesses and organizations? – Viettel’s first strength with RPA services is infrastructure, because RPA must combine other digital services such as IoT (Internet of Things), edge computing, and Cloud. The second strength is human resources, technology along with experience in solving internal problems in robotics. We believe these are our strengths when solving RPA problems for customers. – What difficult problems has Viettel solved to create strengths when deploying RPA solutions for customers? – Viettel is a multi-industry corporation, so it works in many fields such as finance and accounting, network operation, logistics … and needs to apply many robotics problems. For example, in terms of financial reconciliation, on average, Viettel reconciles from a few thousand to several tens of thousands of businesses a month. If we use manual invoicing, we will need a lot of manpower. However, when applying RPA, Viettel’s financial reconciliation only needs about 50-60 people, because most of the operations are handled automatically when receiving invoices from businesses. Accordingly, instead of manually entering invoice information into the system, and then having to check if the customer’s information included in the invoice is correct with Viettel’s management system, the application of RPA can help speed up to more than 10 times and save 70% on personnel costs. – With an external customer, how long will it take to deploy RPA for the business? – Implementation time will depend on the business of the business. According to my research, some banks in the world usually apply about 50-100 processes. On average, businesses need to apply RPA to about 50 processes. Meanwhile, within 1-3 months, Viettel can deploy RPA 3-5 processes. – What is the most difficult thing when implementing Viettel’s RPA solutions? – In my opinion, for RPA, about 80% of cases will not have any difficulty in deploying, because the essence of RPA is to apply robotics to operations that have to be done manually. The biggest difficulty when applying RPA is often when implementing it with other technology solutions. For example, when taking data from sensors to push to a centralized data warehouse, it is necessary to apply many different technologies such as IoT, related to Big Data, and then apply RPA. The difficulty will lie in the combination with other technologies, but in terms of implementing RPA solutions, there is almost no difficulty. Viettel signed strategic cooperation agreements with many enterprises. – Viettel has just signed a strategic cooperation agreement in implementing many digital transformation solutions for 3 companies, namely Vietnam Airports Corporation, Nova Group, and Saigon Newport Corporation. If deploying Viettel’s RPA solutions, how will they change? – The nature of internal efficiency of Viettel may partly reflect the effectiveness of customers. I once read a statistic showing that when applying RPA, on average, businesses can reduce costs by 30%, increase work accuracy by 99%. RPA can handle up to 25% of banking jobs, 36% of processes in healthcare and other industries.