The situation of the Covid-19 epidemic is complicated, many tourists who have booked tours, bought air tickets and booked hotels at tourist destinations have announced trip cancellations.
When the epidemic situation became complicated, the forums to share travel experiences in Da Nang and Phu Quoc (Kien Giang) became busier than usual. A series of information on hotel room concessions and cheap airline tickets are posted. Generally, rooms are resold 30-50% off the original price.
Ms. Vu Thanh Thuy (Hanoi tourist) shared her first post in the Phu Quoc tour group: “I need to transfer a voucher for 2 nights of a 2-bedroom villa for 4 adults and 2 children at Andochine Resort Phu Quoc. Free breakfast and airport shuttle. The space here is super beautiful, the expiry date is until June 1, the price is only 7 million VND”. Ms. Thuy said the cost of one night in this hotel is 7 million VND/room. However, a family with small children, afraid to travel during the outbreak of the epidemic, had to cede it at a cheap price, accepting half of the loss. Falling into a similar situation, Ms. Nga (Lang Son tourist) shared with Zing worry when there is a risk of losing 70 million dong of airfare and hotel for 8 adults and 6 children. “The exact flight schedule is May 8, I have contacted the parties about the refund cancellation policy but have not received a response, now I have to take advantage of posting to make room at the hotel, help some or that part” , she says. 
Room pictures shared by tourist Vu Thanh Thuy. Photo: Andochine Resort & Spa Phu Quoc. Pham Hong Thuong’s account complained because the resort she had made a deposit required to have a certificate of refusal to leave the place of residence before agreeing to reserve the room. “I flew on May 10, booked a hotel a month in advance, but the epidemic was too stressful. Although not in an epidemic area, but where I live, there are cases of F1, F2. Due to the mandatory situation, I had to cancel the room, move day, but no one wants that.” Da Nang is also a locality that has suffered a lot of damage since the appearance of case information. Swimming activities, festivals, sports, religion… in the city must be temporarily suspended. Many members advise visitors to prioritize safety and stay in place. High-end accommodation such as Muong Thanh Luxury Hotel, Furama Danang Resort suffers from tourists canceling rooms due to fear of epidemics. “Many people accept to lose their deposit, not coming to Da Nang as expected,” a representative of Furama informed. When asked about the policy for cancellation or delay, the booking department of Danang Golden Bay, a 5-star hotel on Le Van Duyet Street, said that it is running a 50% discount program, so bookings cannot be canceled. room. “However, you can be supported to reserve a room until July 31 or based on the epidemic situation,” this person added. Exchange with Zing Tran Thi Bao Thu, Marketing Communications Director of Fiditour Travel – Vietluxtour, said that the company still maintains tourist routes to destinations that have not been banned from welcoming guests: “During the complicated epidemic situation, the tours are concentrated. We always train and periodically test 5K safety service skills in departments that directly work with customers.” Currently, attractions and entertainment in Phu Quoc are still operating normally, but in Da Nang, from 0:00 on May 4, karaoke service businesses, discos, bars, beer clubs, neighborhoods walking, the night market stopped working, hindering the tourists’ plans to visit the city.
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