Implement the policy of ‘Digital transformation’ of the Electricity of Vietnam (EVN) and the Northern Electricity Corporation (EVNNPC), especially in the work of converting the number of power purchase contracts (also known as the number of power purchase contracts). electricity purchase agreement), Quang Ninh Electricity Company (Quang Ninh PC) aims to digitize 100% of records and contracts with new customers by the end of 2021 by providing electricity purchase and sale contracts. electronic. The digitization of power purchase and sale contracts minimizes contract storage space, makes it easy to look up information, create data sources for exploitation and analysis on Customer Information Management software.
Quang Ninh Electricity Company currently manages 430,317 power purchase and sale contracts, of which 405,304 domestic customers account for 94.18%. Since the end of 2020, Quang Ninh Electricity Company has actively accelerated the progress of digitizing electricity purchase and sale contracts in the province. This is an important step, marking the completion of providing 100% of electricity services by electronic mode in all power supply operations, the first step to catch up with the trend of digital transformation that is taking place strongly in Vietnam. all areas of life.
Power purchase contract after being signed and confirmed by the customer via OTP authentication code, managed and stored on CMIS 3.0 Customer Information Management software In order to speed up the implementation of the program to digitize the power purchase agreement, the Company has synchronously deployed many solutions; directing affiliated Powers to actively develop specific plans, and at the same time send messages to customers to help electricity customers know and cooperate well with the Electricity sector in signing minutes of purchase contract termination. sell old electricity and sign a new electronic purchase and sale contract in accordance with the stipulated time. Customers do not have to wait a long time to re-sign the contract (in printed form) as before, but only need to provide the owner’s phone number and relevant changed information (if any). Electricity workers come directly to customers to conduct liquidation, guide customers to re-sign electricity purchase and sale contracts via OTP authentication code. If the customer is away, the worker will call to discuss with the customer to liquidate the old contract, re-sign the electricity purchase contract via OTP authentication code, when receiving the program’s message over the phone. 
Tien Yen Electricity Workers actively propagate electrical services on the National Public Service Portal. When the digitization of the contract is completed, customers can view, download the contract and look up information anywhere through the Customer Care Website: http://cskh.npc.com.vn. The implementation of digitizing domestic electricity purchase and sale contracts to meet professional requirements, modernize services and improve customer service quality in the digital age, helps Quang Ninh Power Company not only simplifies administrative procedures, but also improves production and business efficiency in the future, creating favorable conditions for electricity buyers and sellers, in line with the Government’s digital management transformation program orientation. By the end of April 2021, PC Quang Ninh has digitized 88,227 living contracts, accounting for 22.50% of the total number of living contracts in the province. 
Electricity workers in Mong Cai city guide customers to re-sign the Power Purchase Agreement via OTP authentication code. Customer Nguyen Huu Ha, group 11, zone 4, Mong Duong ward, Cam Pha city, when converting the electricity purchase and sale contract for domestic purposes from paper to electronic contract, is very satisfied with this new service of the industry. electricity. Mr. Ha said that in the past, every time he signed a contract or had an electricity request, he had to go to Electricity to do it, while his house was in a remote area of Cam Pha city, traffic was very difficult. towel. When the electricity industry applies the digitization of the Power Purchase Agreement, the workers of the electricity industry directly come to the customer to liquidate the old contract and re-sign the electricity purchase and sale contract via OTP authentication code. As for the request for electric services, he easily registers right on his computer or smartphone and is quickly and promptly handled by the City Electricity. Mr. Vu Dinh Tan, Deputy Director of Quang Ninh Power Company said: In order to improve the quality of customer service, the electricity industry has made great efforts to improve technology and increase the application of information technology in production activities. business and customer care… With the goal of successfully completing the program of digital transformation of domestic electricity purchase and sale contracts, in addition to the implementation at Power units, Quang Ninh Power Company organized Organize training for officers and employees on purposes, requirements, roadmap and instructions on implementation steps. At the same time, promote propaganda so that customers know and cooperate in implementation. From now until the end of 2021, although the workload is still very large, but with the synchronous implementation of solutions, the direction and close urging from the Board of Directors and the determination of all employees. PC Quang Ninh will strive to complete the proposed plan to digitize the electricity purchase and sale contract.
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