Vietnam Post applies digital platform, develops post office, smart service point

Vietnam Post (Vietnam Post) has just deployed the CAS (Counter Automation System) multi-service transaction application system across the network, aiming to establish a chain of convenient post “supermarkets” and smart service points. through digital platforms.
Perform 100 postal services with only 1 teller

This is one of the technology products under the project “Modernizing Vietnam Post’s information technology system” of Vietnam Post.The CAS multi-service transaction system is built on the basis of Riposte solution. of the Escher group, has been successfully applied in 35 countries with a developed postal background. CAS Multi-Service Transaction System is designed specifically for the field of automation, retail customer transactions with 3 technology applications in digital transformation, including: CAS-Counter (at multi-service counters), CAS-Mobile (on mobile devices) and CAS-Kiosk (on vending machines). The CAS-Counter system, after connecting with supporting peripheral devices such as barcode readers, QR code scanners, electronic scales… enables the provision of postal services, postal finance, retail distribution and public administration for customers on a single transaction software, at all post offices and service points of Vietnam Post. Thereby, tellers and service staff only need to perform simple and quick operations on a modern and complete interface, meeting all the needs of customers when receiving services. According to a representative of Vietnam Post, through CAS-Counter, a Vietnam Post teller can simultaneously provide nearly 100 domestic and international postal services, more than 60 collection and payment services, and financial services. administration, public administration and over 5,000 retail goods and products on the same interface and the same software. Not only bringing convenience to postal workers, CAS-Counter also brings convenience to customers when they can use many services at the same time at a single counter when going to the post office. In addition, the operations on the publication will be eliminated, the error of sender and recipient information is minimized; Transaction methods through the electronic system such as using barcodes and QR Codes are applied in conducting transactions on modern application platforms. Maximize support for tellers, increase customer experience In order to create accuracy right from the receiving stage, Vietnam Post synchronizes the CAS-Counter into high-tech platforms such as automatic sorting and picking line systems at mining centers, regional hubs, My VietnamPost app, Dingdong broadcasting software on Smartphone for postmen, PacknSend communication system… All of the above application and software systems have helped businesses shorten the time for the whole postal process to be 1 day for near-regional areas, 2 days and up to 4 days for inter-regional and regional postal services. guaranteed product. For retail services, the system allows quick, convenient, simple and accurate transactions with customers when the product codes are entered directly from the supplier, this ensures transparency. information with the customer, after the transaction, the customer can accurately compare the item code, price and total amount to be paid. When Vietnam Post is licensed by the State Bank of Vietnam as a payment intermediary, CAS-Counter will closely connect with the PostPay electronic payment platform for customers’ collection and payment transactions. From there, CAS-Counter optimizes and corrects every detail when customers use the service, as well as conduct financial and banking transactions through a network of 13,000 service points of the post office. Mr. Nguyen Quoc Vinh – Member of Vietnam Post Board of Directors said: “The CAS-Counter application system has helped CAS-Counter standardize transaction processes in all services being provided throughout the system to customers. customers, turning postal service points into smart service points, and easily defining and adding new services. Here, new service forms on the CAS-Counter ecosystem will be completed, namely CAS-Mobile and CAS- Kios. Automated transactions 24/7 will be quickly introduced and deployed widely, mobile transactions will be deployed throughout the network, with 72 thousand employees becoming 72 thousand local mobile service points. Only customers are the not-so-distant future of Vietnam Post.” Ms. Thanh Tam, teller at Thang Long Post Office, City Post Office. Hanoi shared: “Thang Long Post Office started using the CAS-Counter application from 2020. This is an application with a friendly, modern and easy-to-use interface. Any teller can operate, operate and provide services quickly. The fast and simple way of doing this helps the trader not to have to memorize a lot of information. Customers can check the information sent, received, account number, contract, freight, deposit… right at the screen system located on the counter. The service quality of the service points has been improved, bringing about customer satisfaction”.