In early March, District 6 People’s Committee put into use the first automatic ATM receiving and returning documents in Vietnam.
In early March, District 6 People’s Committee put into use the first automatic ATM receiving and returning documents in Vietnam.
Over a month, people have become familiar and proficient in using this technology in submitting and receiving administrative documents.
Mr. Nguyen Kim Tu is submitting and receiving appointment cards at ATMs in District 6
Mr. Nguyen Kim Tu (living in Ward 11, District 6) said that putting into use the receiving machine and returning the documents is very quick, saving time. Without this ATM, people go to the District People’s Committee to pick up the number and wait to call the name. Submit missing documents, officers request this or that, supplement and complete.
“If the staff is enthusiastic, they give instructions once, but if they are not enthusiastic, the people will travel many times. Now, with administrative ATMs, people come to file at any time, even outside office hours. Components of the machine profile are also fully instructed, not bothering to go back many times as before, ”Mr. Tu shared.
Nhu Thi Bich Thu just submitted her application and received an appointment to return the file from an ATM, said that the operation on the machine is simple, surprisingly fast. It only takes about 4-5 minutes from the time you enter the application machine to receive the appointment slip from the printer.
Ms. Nguyen Thi Bich Thu is filing on an administrative ATM in District 6
“Before, I had to submit my application on time, now morning, noon and evening I can submit my application and the result is always available. Doing this is too convenient for people … ”, said Ms. Thu.
Sharing about administrative ATMs, Vice Chairman of District 6 People’s Committee Vuong Thanh Lieu, information, the model only operates simple procedures for people to easily follow such as submitting business household registration documents, granting re-certificate of business household registration, re-issue of construction permit.
Vice Chairman of District 6 People’s Committee Vuong Thanh Lieu
Or return 8 documents for level 3 administrative procedures without charge, which is the procedure to terminate business activities, grant permits to dig pavement roads, grant permits for temporary use of sidewalks, and appraise existing drawings. housing status …
Currently the number of administrative procedures to be handled in District 6 is up to 176 types of procedures, ATMs can not convey all. Therefore, District 6 will continue to monitor and handle defects as well as gradually improve this ATM to better serve the people. District 6 will also deploy synchronously to the whole district, after the first preliminary and evaluation phase.
Documentation does not need paper and pen
More than 5km from the location of the ATM records of District 6 is District 1 People’s Committee, which has just launched the service of “electronic customer identification” to support people and businesses to register paperless administrative procedures.
This is an application model of digitizing public administrative services by applying AI artificial intelligence, with facial recognition solution. When applying for online administrative procedures, people only need to take a two-sided photo of the identity card, send it to the system, they will be automatically identified, filled in the available form, with accuracy up to 99%. .
After experiencing the service, Mr. Pham Bich Tiu – a resident of District 1 said that the system is very modern and convenient, helping people reduce time to carry out paper and pen procedures as before.
Mr. Pham Bich Tiu is operating on the electronic customer identifier system of District 1 People’s Committee
Up to now, District 1 has organized the reception of registration for “paperless” administrative procedures in 6 fields, deployed online public services synchronously on 44 district-level administrative procedures, 25 administrative procedures at data communication with the city data communication axis.
“As a result, the rate of people participating in using online public services at level 3 and 4 has changed dramatically and by 2020 it will reach 99.99%”, District Chairman Nguyen Van Dung informed.
With this model, the goal of District 1 is to reduce the direct interaction between the contingent of cadres and civil servants with the people and businesses, but the processing of the procedure is faster and more accurate.
District 1 residents come to submit documents on the electronic customer identification system at the District People’s Committee
For people, once using the above service, the information will be kept, serving the registration of administrative procedures in the following times.
Ms. Vo Thi Trung Trinh, Deputy Director of the Department of Information and Communications (TT&TT) of Ho Chi Minh City, commented that the administrative ATM model in District 6 and the electronic customer identification model is an effort to change the supply process. products, better serving people and businesses (DN) with the support of technology.
The introduction of the above models helps the government have an additional channel to settle administrative procedures between the people and the government. Thereby, implementing online public administrative services, reducing waiting time of people and businesses, contributing to increase labor productivity. Initiatives to deal with administrative procedures of departments, branches, districts can be replicated in localities.
“At the district level, district, departmental level, the above models are an alternative to providing public products and services, better serving people and businesses. But at the city level, promoting digital transformation will replace an institution and policy, then people and businesses must also advocate for that change ”, Ms. Trinh said.
Direction of digital transformation towards growth goals
With the digital transformation process, Ho Chi Minh City People’s Committee Chairman Nguyen Thanh Phong said that the city has set a target by 2025, the digital economic ratio will account for 20% – 25% of the city’s GRDP.
Ho Chi Minh City People’s Committee Chairman Nguyen Thanh Phong discussed with the press about the digital transformation program of Ho Chi Minh City
“The inclusion of the digital transformation program in the City Party Congress Document shows the city’s strong determination in implementing digital transformation. This is an inevitable global trend, if not implemented, it will lag behind ”, Mr. Phong shared.
According to the head of the city government, after the Prime Minister approved the National Digital Transformation Program to 2025, with a vision to 2030, Ho Chi Minh City announced its digital transformation program and integrated platform, share data of the city.
“Thus, Ho Chi Minh City is the first locality in the country to announce a digital transformation program”, Mr. Phong affirmed.
With the goal of digital transformation by 2030, the city will become a smart city with fundamental innovation, comprehensive operation of the digital government apparatus, of digital enterprises and the prosperity and civilization of a digital society.
“Ho Chi Minh City is always aware that, in the context of the Covid-19 pandemic, having comprehensive impacts on all aspects of socio-economic life, digital transformation is an opportunity to turn risks into risks. Therefore, it is required that the city must make more efforts to make the digital transformation program an important factor in the implementation of dual goals, ”said Phong.
Thu Duc City, which will pioneer the construction of smart cities, accelerate the digital transformation of Ho Chi Minh City
“Recently, Thu Duc City was established on the foundation of building a highly interactive creative area in the East of the city. This is the pioneer model to build a smart city of the city, moving towards promoting faster digital transformation, contributing to the goal until 2025, digital transformation contributes 25% of the city’s GRDP ”, Mr. Phong affirmed.
In 2021, HCMC determines that the key tasks are to build Ho Chi Minh City into a smart city in the 2017-2020 period, with a vision to 2025; implementing the telecom infrastructure development project and the digital infrastructure development plan for the period 2020 – 2030; implementing the program of Digital Transformation in 2021; implementing the plan to apply information technology to State agencies’ operations, developing digital government and ensuring network information security by 2021; implementing the program “Research and application development of artificial intelligence in the period 2020 – 2030”.
Vietnam will join the group of 30 leading countries in e-Government, No. One Government, a great direction for the Government’s, ministries, branches and localities’ activities in the next 5 years is to declare and realize the Strategy. develop e-Government towards the digital Government in the period 2021 – 2025, with an orientation to 2030. This strategy has been completed by the Ministry of Information and Communications and submitted to the Prime Minister.
According to the draft Strategy, vision to 2030, Vietnam has high development index of e-Government and digital government in the world, in the group of 30 leading countries according to the ranking of the United Nations. Digital government transforms the way that people, businesses and people are served, businesses participate more in the activities of state agencies to create value, benefits, satisfaction, trust and co. social advantage.
Digital government transforms the organization, operation, working environment and working tools so that cadres, civil servants and public employees can best perform their tasks. The Digital Government Development Strategy identifies 5 main target groups: Providing quality services to society; Mobilize widely the participation of society; Optimal operation of state agencies; Solving major problems in socio-economic development; and a dramatic change in national rankings. In terms of rankings, the target set by 2025 is that Vietnam is among the top 50 countries in the overall index, the electronic participation index as well as the open data index.
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