Tesla brakes “failure”, Zhengzhou women bring beautiful models to defend their rights, 4S after-sales personnel become “repeat machines” in seconds

“The Mercedes-Benz woman sitting on the hood and defending her rights”, I believe many people will not forget this picture. An engine leaked in a Mercedes-Benz that a woman had just bought. In the case of no response to the appeal, this scene appeared. After arousing public outrage, and under pressure from relevant departments, the sales team only cooperated with the woman to solve the problem. It seems that these years, without any new tricks, no strange tricks, I am really “ashamed” to defend rights. In April 2021, at the gate of a certain auto show in Zhengzhou, a special “show car” appeared, a severely damaged accident car. But this special “show car” is the same as other show cars, with two beautiful models standing on both sides of the car, facing the exhibitors, also smiling and posing professionally in sexy poses. In 2019, Ms. Zhang from Zhengzhou spent 360,000 to buy an electric car of a certain brand. In February 2021, Ms. Zhang drove out. Suddenly the car’s brake failed on the road, and after colliding with the two cars in front of him, they hit the concrete barrier in the middle of the road. According to Ms. Zhang, the speed of the car at that time was not high, only about 70 yards, and the airbag on the car was also opened. Fortunately, it was all right. Ms. Zhang once went to a 4S shop, and the other party only provided her with limited driving data after testing. The data showed that the speed was over 110 yards at that time. However, the data also showed that Ms. Zhang had two braking behaviors at that time, and the vehicle speed decreased accordingly, but the effect of the decrease was not obvious. The 4S shop promised Ms. Zhang to help her repair the car free of charge, and after the repair was completed, she could help Ms. Zhang resell the car. Ms. Zhang believes that this is a quality problem of the car, and that “brake failure” is a major quality problem related to drivers and road safety, and rejected the 4S shop plan. Ms. Zhang once drove the car to the door of the 4S shop just like the “Benz Lady”. She sat on the roof of the car to defend her rights. The matter also attracted a lot of attention from local people, but 4S was still unwilling to satisfy Ms. . In fact, Ms. Zhang believes that her current demands are not excessive, that is, asking the 4S shop to provide complete data half an hour before the vehicle accident. However, she has defended her rights for nearly 2 months, and the other party still did not give a reasonable answer. Ms. Zhang has no choice but to make this “bad strategy.” The “accident car at the auto show” also attracted the attention of the local media. The reporter accompanied Ms. Zhang to the 4S shop for more details. “If you are interested, leave your contact information, and I will let the relevant colleagues of the company contact you.” At the 4S shop, no matter what questions the reporter asked, the after-sales manager of the 4S shop kept repeating the above sentence. Even when the reporter satirized whether he was a repeater, he still answered this sentence. Leaving aside the “great secret” hidden in the half-hour data of the accident car, at least it would be too unprofessional for a after-sales manager to make such a “fooling” answer in front of the public. Road safety is no small matter. How can consumers dare to drive their cars on the road again with such after-sales processing methods? Relevant legal experts said that consumers have the right to require manufacturers or service providers to provide corresponding basic information and complete data if quality problems occur during the use of car products. If consumers and businesses do not trust each other, they can entrust a third party with judicial appraisal qualifications to extract this complete information, and submit it to a professional institution recognized by both parties to make judicial appraisal.