In April 2021, VietinBank iPay Mobile received a prestigious award when being honored to enter the Top 10 Sao Khue Awards 2021 for the second time in a row. The award proves the innovation and improvement to bring outstanding experiences for customers of VietinBank iPay Mobile.
Shine at the awards
The year 2021 saw the fourth consecutive year that iPay products continued to win Sao Khue award, especially, VietinBank iPay Mobile was honored to be in the Top 10 Sao Khue for the second time in a row. Overcoming 182 excellent nominations to win Sao Khue Award (of which 149 awards for software products / solutions and 33 awards for information technology services), VietinBank iPay Mobile entered the Top 10 has proven the position of excellent, prestigious, multi-utility financial-banking technology products along with the national digital transformation process, especially promoting non-cash payments. 
Mr. Dam Hong Tien, Head of Retail Division of VietinBank represented to receive Sao Khue Award in 2021 for the digital banking application VietinBank iPay Mobile. VietinBank iPay is developed on a new technology platform based on open application programming interfaces (Open APIs) under the name of VietinBank iConnect. With this modern platform, VietinBank can easily provide external APIs to help Fintech companies and Mobile Apps on the market easily connect and provide financial and banking services of VietinBank on the main application, contributing to cross-selling products and services and building a comprehensive ecosystem, in which customers are the focus and enjoy all the features and utilities of that ecosystem. 
VietinBank iPay Mobile excellent digital banking application for the second time in a row into Top 10 Sao Khue 2021. Pioneering technology ahead of the trend In 2020, the Covid-19 epidemic has created a significant impact, changing the operating platform of the banking system, in which non-cash payments increased sharply. Many economic – financial experts also affirmed that developing digital banking is an indispensable need to help banks overcome challenges, create competitive advantages, proactively adapt and develop sustainably in the context of Ways industrial network 4.0. According to the statistics of the first 6 months of 2020, there are 200 million internet payment transactions with a value of about 12.9 million VND, an increase of 36% over the same period. The number of transactions via mobile phones is up to 472 million transactions (equal to 178% in 2019) with a transaction value of about 4.9 million billion dong (equaling 177% in 2019). In particular, under the impact of the Covid-19 translation, customers’ psychology, consumption and investment behavior change, banks must prioritize services and routes that can help customers complete remotely. the highest amount of service. VietinBank also recorded a sharp increase in service usage through Mobile Banking application. Mr. Dam Hong Tien, Head of Retail Division of VietinBank said: “In 2020, the number of cumulative VietinBank iPay customers increases by 50% compared to 2019, the number of transactions via iPay increases 120% compared to 2019. Translation iPay Mobile service is considered a safe payment method and brings many benefits to customers ”. Accordingly, in order to help customers perform transactions with banks without going to the branch’s transaction counters, VietinBank has developed a variety of customer service features: money transfer, information checking account … VietinBank customers can also perform many other features right on the application to serve the needs of daily life. With more than 130 features provided to customers, VietinBank is increasingly demonstrating its ability to understand customer needs with the diversification of the ecosystem, especially focusing on “contactless” features such as: Deposit money, withdraw money by QR code, sell insurance, pay bills; Online overdraft loan … In addition, VietinBank also invests in developing a widespread QRPay network, focusing on exploiting online QRPay with a total of more than 13,000 accepting points and payment website. 
Representatives of VietinBank Retail Division took a souvenir photo with Mr. Truong Gia Binh, Chairman of VINASA Founding Council, Head of the Organizing Committee of Sao Khue Award 2021. Most recently, VietinBank was the first of the four Big 4 banks to implement the eKYC feature. Accordingly, without going to the counter, without contacting a transaction agent but only with a smartphone, face authentication, and filling in some personal information, customers can completely own an account “0 fees ”thanks to Electronic Identification Solution (eKYC) available on the VietinBank iPay Mobile app. In addition, customers can choose for themselves a beautiful digital account at will, open a Vpay card right on the app with many incentives. Along with the deployment of eKYC, VietinBank also implements the FacePay transaction authentication method to help customers feel more secure when performing financial transactions via digital banks. With 155 branches and thousands of transaction offices in provinces and cities, and 24/7 Customer Service Center (1900558868), VietinBank can assist customers anytime, anywhere. In 2020, VietinBank will also deploy Chatbot on Facebook to support, advise and answer customers’ questions with hundreds of thousands of inquiries and answers every month. Diversifying utilities, pioneering technology and striving to meet customers ‘needs and experiences in the direction of increasing personalization and diversifying customers’ choices, VietinBank iPay Mobile is on the rise with the criteria of friendly, fast, creative, helping to get closer to customers’ daily life, contributing to building a convenient and modern digital life.
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